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Welcome!
This leaflet gives you background information on the OfficeMaster Suite.
Please read this manual before using the solution in order to learn more about the product.
Enjoy using the OfficeMaster Suite.
Subject to changes
Version 1 / 2.2017 (en)
| Type | Icon/Character | Description |
| NOTE
CAUTION
WARNING |  | NOTE: Information that is useful but not critical to the reader.
CAUTION: Tells the reader to proceed with caution.
WARNING: Stronger than CAUTION; means "don't do this" or that this step could be irreversible, e.g., result in permanent data loss. |
| TIP |
| Useful tips that provide additional information. |
| Procedure | 1. 2. 3. | Procedures are numbered steps to perform an action, where the order of the steps is relevant. |
| Result of procedure/action | ⇒ | Indicates the result of an action//procedure. |
| Lists | • • | Used for listings and items where the order of steps is irrelevant. |
The OfficeMaster Suite provides users with professional fax communication from the existing mail system. It requires no additional installation on your computer.
Starting from the version 6.1., each version of the OfficeMaster Suite offers a component for direct connection and processing of fax over IP.
There is no additional gateway, network enabled CAPI or any other middleware necessary for connecting the telephone system. No purchase, installation, configuration or maintenance for any additional hard- or software is needed. The communication becomes more simple and easier to understand. The function DirectSIP is an integral part of the OfficeMaster Suite and is licensed via the line extensions.
- No additional component such as media gateway, fax card or CAPI solution of a third party provider nesessary. The connection is made directly out of the OfficeMaster Suite.
- The support is delivered from one provider, which shortens the solution time.
- Simple configuration; There is only one connection between the product and the trunk to be configured.
- Simple licensing
- Simpler explanation
- To use the OfficeMaster Suite, an XCAPI device is required in your system. If there is no XCAPI device in your system yet, please contact NFON Support at support@nfon.com or +44 (330) 0586366.
- After the set up of the XCAPI divice, the support team sends you your SIP user data for the XCAPI device per email.
- The necessary data needs to be entered in the OfficeMaster suite.
- Please note that the support for the setup and operation of the OfficeMaster Suite is provided directly by Ferrari electronic AG, NFON cannot provide any support here.
You will find details on the configuration of the software chapter D.
The software manufacturer of OfficeMaster is the company Ferrari-electronic. For more information visit: http://www.ferrari-electronic.de
You will find more information on: sources of supply, support information, installation manuals, compatibility lists.
- Start the OfficeMaster Suit.
- Select "SIP Trunks".
- Select then "Create Component" in order to create a new SIP trunk.
- Click on "Next".
- Select "Typical“ and click on "Next".
- Choose a display name and a description. Both are freely selectable.
- Click on "Next".
- For NFON, select the NFON profile. The configuration will be set automatically.
- Click on "Next".
- Select "SIP provider".
- Enter the data that you have received from NFON.
Host: consists of you K number and reg.cloud-cfg.com for example (KAXXX.reg.cloud-cfg.com).
Port: 5060
Protocol: UDP
SIP proxy: empty
- Click on "Next".
- Enter further data XCAPI device data.
User: SIP User
User (Auth.): SIP User
Password: SIP Passwort
Registration intervall: 120
- Click on "Next".
- Enter the total number of lines and the number of lines to be used for sending and receiving.
- Enter your CSID and the header.
- Click on "Next".
- To complete the setup, click on "Finish".
- You have successfully set up the connection.
- Once you are in the Messaging Server Configuration, click on Fax/Telephony and select SIP Trunk.
- Select the SIP Trunk that you have created.
- In the SIP Header tab, adjust the FROM-User information as well as the P-Asserted-Identity (PAI).
Customize the FROM-User
- Click on the pencil symbol and edit the entry.
- Enter the following as value: SIPUser@Kundennummer.reg.cloud-cfg.com
e.g.: K123456789@Kxxxx.reg.cloud-cfg.com
- Complete by clicking on OK.
Customize the P-Asserted-Identity (PAI)
- Edit the P-Asserted-Identity header.
Regex Match: (.*)
Regex Replace: trunk\1@customernumber.reg.cloud-cfg.com
e.g.: 089123456\1@Kxxxx.reg.cloud-cfg.com
The trunk is the number without the extension number. The extension number will be identified by the prefix \1.
| Example telephone number: | 0049 89 45300 555 |
| Country code | 0049 |
| City code | 89 |
| Trunk | 45300 |
| Extension | 555 |
| In this case, the customer needs to enter 00498945300\1 | |
| Default: Anonym |
Where can you get help?
You can use various sources for help concerning your issues. Please use them in the order suggested here:
| NFON AG | Zielstattstraße 36 81379 München Tel.: + 49 89 45 3000 www.nfon.com |
| nfon.com | At nfon.com under Service you can find an overview of all documentation, downloads, blogs and portals as well as help pages and further information. For any feedback to documentation, please contact redaktion@nfon.com |
| portal.nfon.com | The home page of the service site contains various links to manuals, brief instructions, software downloads and templates. Please read these manuals thoroughly. They help you get the most out of your telephone system. |
| support.nfon.com | The NFON AG support website contains detailed FAQs with valuable information pertaining to your telephone system. You can always check the status of your support inquiries and respond to further inquiries. |
| Support hotline for existing customers | If neither the manuals nor the FAQs or other contents of the support website provide a solution, you can open a support ticket by phone. If neither the manuals nor the FAQs or other contents of the support website provide a solution, you can open a support ticket by phone.
|
| Support hotline for test customers | Test customers are routed to a service hotline tailored to their specific needs. Our staff for this hotline is available Monday to Friday from 9 am to 5 pm at +44 20 3740 6740 for UK and +49 89 45 300 553 for Germany. Unfortunately, we are unable to provide support for test customers outside of these business hours. |
 | Support for German customers: portal.nfon.com ~ support.nfon.com ~+49 800 63 66 555 |
 | Support for customers in the UK: portal.nfon.com ~ support.nfon.com ~ Hotline +44 20 3740 6740 |
 | Support for customers in Austria: portal.nfon.com ~ support.nfon.com ~ Hotline +43 2742 7 55 66-555 |
 | Support for customers in France: portal.nfon.com ~ support.nfon.com ~ Hotline +33 01 88 45 38 00 |
 | Support for customers in Italy: portal.nfon.com ~ support.nfon.com ~ Hotline +39 02 99749 920 |
 | Support for customers in the Netherlands: portal.nfon.com ~ support.nfon.com ~ Hotline +31 88 938 2444 |