C. Setup

Certified Vendors

Nconnect Voice has been certified by the following vendors to operate on their on-premise PBX systems. Certified resellers of these vendors will get documentation and support for the Nconnect Voice setup directly from the vendor.

Vendor SystemCertified since
Agfeo AS systems with a LAN modulev2.400.92t
Agfeo ES systems1.12e
Auerswald COMpact 4000, 5000, 5000R, 5200, 5200R, 5500R6.8
Auerswald COMmander 6000-series6.8
Bintec Elmeg be.IP plus10.2.2
Panasonic KX-NS series4.x
Panasonic KX-NSX series2.x
Unify Openscape BusinessV2R3.1
Grandstream UCM6510, UCM6200, UCM6100 series1.0.13.14

 

Other Vendors

Nconnect Voice is based on open technologies and implemented according to industry standards. On certified systems, the vendor provides a reference configuration and usually also a template within the software itself which will configure the system according to the Nconnect Voice specifications. On other systems, the configuration has to be done manually by the customer or partner. Proper operation of the Nconnect Voice on non certified systems is very likely but cannot be guaranteed by NFON since this is subject to the capabilities of the 3rd party system involved.

From experience, if the Nconnect Voice registers properly and incoming and outgoing calls can take place according to the examples, there is no further challenge for normal operation later on. In order to make sure that the initial setup works, NFON advises the customer or partner to test the following call scenarios after a successful registration:

Incoming Test
Incoming call to first DDI The call rings on the corresponding extension, shows caller information
Incoming call to any other DDI The call rings on the corresponding extension, shows caller information
Incoming call with suppressed caller information The call rings on the corresponding extension, shows no caller information (Anonymous)
Answer an incoming call, press hold, then resume The caller gets music on hold playback when on hold
Answer an incoming call and press any numbers The caller and callee can hear the dial tones from the remote party
Forward to an remote number (eg. mobile number) The call rings on the corresponding remote number (two concurrent channels required)
Outgoing  
Outgoing call from the first extensions (DDI) The call rings on the corresponding target, shows caller information for the first DDI
Outgoing call from any other extension The call rings on the corresponding target, shows caller information for the first DDI
Outgoing call to local number The call rings on the corresponding target, shows caller information for the corresponding DDI
Outgoing call to national number The call rings on the corresponding target, shows caller information for the corresponding DDI
Outgoing call to international number The call rings on the corresponding target, shows caller information for the corresponding DDI
Outgoing call with suppressed caller information (CLIR) The call rings on the corresponding target, shows no caller information (Anonymous)
Special scenarios  
Outgoing call with CLIP no screening ("no screening" enabled) The call rings on the corresponding target, shows the desired caller information1
Outgoing call to emergency number The call is answered by the proper authority2
Fax incoming & outgoing The fax is received on the other end

1The customer must have the right to signal caller information (phone number) according to national law

2Calls to emergency numbers for testing purposed have to be made according to national law