Leaflet Nconnect Voice

D. Examples


Type	Icon/Character	Description
NOTE CAUTION WARNING		NOTE: Information that is useful but not critical to the reader. CAUTION: Tells the reader to proceed with caution. WARNING: Stronger than CAUTION; means "don't do this" or that this step could be irreversible, e.g., result in permanent data loss.
TIP		Useful tips that provide additional information.
Procedure	1. 2. 3.	Procedures are numbered steps to perform an action, where the order of the steps is relevant.
Result of procedure/action	⇒	Indicates the result of an action//procedure.
Lists	• •	Used for listings and items where the order of steps is irrelevant.


Type	Icon/Character	Description
NOTE CAUTION WARNING		NOTE: Information that is useful but not critical to the reader. CAUTION: Tells the reader to proceed with caution. WARNING: Stronger than CAUTION; means "don't do this" or that this step could be irreversible, e.g., result in permanent data loss.
TIP		Useful tips that provide additional information.
Procedure	1. 2. 3.	Procedures are numbered steps to perform an action, where the order of the steps is relevant.
Result of procedure/action	⇒	Indicates the result of an action//procedure.
Lists	• •	Used for listings and items where the order of steps is irrelevant.


Feature	Value	Notes
Calling Line Identification (CLIP)	yes	CLIP / CLIR needs to be set as specified on the PBX per call; There is no persistent setting on the trunk side
Calling Line Restriction (CLIR)	yes	CLIP / CLIR needs to be set as specified on the PBX per call; There is no persistent setting on the trunk side
CLIP no screening	yes	Off by default; Needs to be enabled on customer's request; Customer must have a permission to signal the desired phone number according to national law
DTMF	Inband (RTP) & Outband (RFC2833)
Emergency Calls	Based on geographical information of the assigned phone number	Identified by target number and routed based on geographical location of the associated number block
Fax	T.38 & G711
IP Standard	IPv4
Phone number	One geographical number block per trunk	New number blocks or porting of existing numbers are both supported; Verification of location needed according to national law
Registar	trunk.cloud-cfg.com	Please always use the FQDN of the registrar with the proper port configuration (trunk.cloud-cfg.com:5060) for setup of the PBX as used IPs might change over time
Security	TLS / SRTP	TLS / SRTP usage is optional and must be enabled via the PBX configuration; Highly recommended for routing voice traffic through the public internet (WAN)
Supported Codecs	G.711a-law (PCMA), G.711u-law (PCMU)	Offering additional codecs in the SDP may lead to unexpected behavior on codec negotiation and even rejected calls;
TCP Port	5060
UDP Port Range	10000 - 60000


Country Code	SIP format
+49	<sip:+49894531234@trunk.cloud-cfg.com>
0049	<sip:0049894531234@trunk.cloud-cfg.com>


Local number format	SIP format
Telephone number without local area code (LAC)	<sip:4531234@trunk.cloud-cfg.com>
Telephone number with local area code (LAC) (089)	<sip:0894531234@trunk.cloud-cfg.com>


Vendor	System	Certified since
Agfeo	AS systems with a LAN module	v2.400.92t
Agfeo	ES systems	1.12e
Auerswald	COMpact 4000, 5000, 5000R, 5200, 5200R, 5500R	6.8
Auerswald	COMmander 6000-series	6.8
Bintec Elmeg	be.IP plus	10.2.2
Panasonic	KX-NS series	4.x
Panasonic	KX-NSX series	2.x
Unify	Openscape Business	V2R3.1
Grandstream	UCM6510, UCM6200, UCM6100 series	1.0.13.14


Incoming	Test
Incoming call to first DDI	The call rings on the corresponding extension, shows caller information
Incoming call to any other DDI	The call rings on the corresponding extension, shows caller information
Incoming call with suppressed caller information	The call rings on the corresponding extension, shows no caller information (Anonymous)
Answer an incoming call, press hold, then resume	The caller gets music on hold playback when on hold
Answer an incoming call and press any numbers	The caller and callee can hear the dial tones from the remote party
Forward to an remote number (eg. mobile number)	The call rings on the corresponding remote number (two concurrent channels required)
Outgoing
Outgoing call from the first extensions (DDI)	The call rings on the corresponding target, shows caller information for the first DDI
Outgoing call from any other extension	The call rings on the corresponding target, shows caller information for the first DDI
Outgoing call to local number	The call rings on the corresponding target, shows caller information for the corresponding DDI
Outgoing call to national number	The call rings on the corresponding target, shows caller information for the corresponding DDI
Outgoing call to international number	The call rings on the corresponding target, shows caller information for the corresponding DDI
Outgoing call with suppressed caller information (CLIR)	The call rings on the corresponding target, shows no caller information (Anonymous)
Special scenarios
Outgoing call with CLIP no screening ("no screening" enabled)	The call rings on the corresponding target, shows the desired caller information¹
Outgoing call to emergency number	The call is answered by the proper authority²
Fax incoming & outgoing	The fax is received on the other end

Reference setup

Setting	Value	Note
PBX Public IP	10.10.10.10	Public WAN address (reachable from the internet)
SIP User	KXXXabcd	The call rings on the corresponding extension, shows caller information
DDIs	+49 123 45678 (0-9)

Register PBX → NFON

The Initial register send from the PBX to the NFON Platform

To: sip:KXXXabcd@trunk.cloud-cfg.com

From: <sip:KXXXabcd@trunk.cloud-cfg.com:5060

Contact: sip:KXXXabcd@10.10.10.10:5060

INVITE NFON → PBX with CLIP

Incoming call to DDI 0049123456780 from 004123456789

INVITE sip:KXXXabcd@10.10.10.10:5060 SIP/2.0

To: sip:0049123456780@trunk.cloud-cfg.com

From: "004123456789" sip:004123456789@ANYTLD

P-Asserted-Identity : sip:004123456789@ANYTLDTLD:5060

INVITE NFON → PBX with CLIR

Incoming call for DDI 0049123456781 from "anonymous" (unknown caller ID)

INVITE sip:KXXXabcd@10.10.10.10:5060 SIP/2.0

To: sip:0049123456781@nfon.net

From: "Anonymous" sip:anonymous@anonymous.invalid:5060

INVITE PBX → NFON with CLIP

Outgoing call for DDI 0049123456782 to 0041234567899

INVITE sip:0041234567899@trunk.cloud-cfg.com SIP/2.0

To: sip:0041234567899@trunk.cloud-cfg.com

From: sip:0049123456782@trunk.cloud-cfg.com:5060

Contact: sip:KXXXabcd@10.10.10.10:5060

P-Asserted-Identity: sip:0049123456782@trunk.cloud-cfg.com:5060

Alternatively, the "+" prefix can also be used for phone numbers

INVITE sip:+41234567899@trunk.cloud-cfg.com SIP/2.0

To: sip:+41234567899@trunk.cloud-cfg.com

From: sip:+49123456782@trunk.cloud-cfg.com:5060

Contact: sip:KXXXabcd@10.10.10.10:5060

P-Asserted-Identity: sip:+49123456782@trunk.cloud-cfg.com:5060

INVITE PBX → NFON with CLIR

Outgoing call for DDI 0049123456781 to 0041234567899 with suppressed caller representation ("anonymous")

INVITE sip:0041234567899@trunk.cloud-cfg.com SIP/2.0

To: sip:0041234567899@trunk.cloud-cfg.com

From: "anonymous"sip:KXXXabcd@trunk.cloud-cfg.com:5060

Contact: sip:KXXXabcd@10.10.10.10:5060

P-Asserted-Identity: sip:0049123456781@trunk.cloud-cfg.com:5060

Privacy: id

Alternatively, only the Privacy Header set to id is also sufficient

INVITE sip:0041234567899@trunk.cloud-cfg.com SIP/2.0

To: sip:0041234567899@trunk.cloud-cfg.com

From: "0049123456781" sip:0049123456781@trunk.cloud-cfg.com:5060

Contact: sip:KXXXabcd@10.10.10.10:5060

P-Asserted-Identity: sip:0049123456781@trunk.cloud-cfg.com:5060

Privacy: id

INVITE PBX → NFON with CLIP no Screening

Outgoing call for DDI 0049123456782 to 0041234567899, transmitting the 3rd party phone number 0043987654321 as caller representation

INVITE sip:0041234567899@trunk.cloud-cfg.com SIP/2.0

To: sip:0041234567899@trunk.cloud-cfg.com

From: sip:0043987654321@trunk.cloud-cfg.com:5060

Contact: sip:KXXXabcd@10.10.10.10:5060

P-Asserted-Identity: sip:0049123456782@trunk.cloud-cfg.com:5060

INVITE PBX → NFON to emergency number

Outgoing call for DDI 0049123456781 to 112

INVITE sip:112@trunk.cloud-cfg.com SIP/2.0

To: sip:112@trunk.cloud-cfg.com

From: sip:0049123456782@trunk.cloud-cfg.com:5060

Contact: sip:KXXXabcd@10.10.10.10:5060

P-Asserted-Identity: sip:0049123456781@trunk.cloud-cfg.com:5060


NFON AG	Zielstattstraße 36 81379 München Tel.: + 49 89 45 3000 www.nfon.com
nfon.com	‌At nfon.com under Service you can find an overview of all documentation, downloads, blogs and portals as well as help pages and further information. For any feedback to documentation, please contact redaktion@nfon.com
portal.nfon.com	The home page of the service site contains various links to manuals, brief instructions, software downloads and templates. Please read these manuals thoroughly. They help you get the most out of your telephone system.
support.nfon.com	The NFON AG support website contains detailed FAQs with valuable information pertaining to your telephone system. You can always check the status of your support inquiries and respond to further inquiries.
Support hotline for existing customers	If neither the manuals nor the FAQs or other contents of the support website provide a solution, you can open a support ticket by phone. Our support staff is available Monday to Friday from 8:00 am to 6:00 pm at +44 20 3740 6740 for UK and +49 800 63 66 555 for Germany. If neither the manuals nor the FAQs or other contents of the support website provide a solution, you can open a support ticket by phone. Our support staff is available Monday to Friday from 8:00 am to 6:00 pm at +44 20 3740 6740 for UK and +49 800 63 66 555 for Germany. Please include at least the following items with your inquiry: Your customer number, your name and a telephone number A full description of the malfunction, error or question about operation Specify the affected system component (e.g. for end devices the MAC address) Specify when this incident occurred and the frequency Please also specify which other support sources you have used thus far Outside our business hours, a central technical support hotline takes your request, opens the respective ticket and in emergency cases, alerts the on-call service. Operating and set-up support may be subject to a fee of up to 120.- € per hour depending on the respective contract terms. In this connection, services are billed by the minute.
Support hotline for test customers	Test customers are routed to a service hotline tailored to their specific needs. Our staff for this hotline is available Monday to Friday from 9 am to 5 pm at +44 20 3740 6740 for UK and +49 89 45 300 553 for Germany. Unfortunately, we are unable to provide support for test customers outside of these business hours.
‌	‌Support for German customers: portal.nfon.com ~ support.nfon.com ~+49 800 63 66 555
‌	‌Support for customers in the UK: portal.nfon.com ~ support.nfon.com ~ Hotline +44 20 3740 6740
‌	‌Support for customers in Austria: portal.nfon.com ~ support.nfon.com ~ Hotline +43 2742 7 55 66-555
‌	‌Support for customers in France: portal.nfon.com ~ support.nfon.com ~ Hotline +33 01 88 45 38 00
	Support for customers in Italy: portal.nfon.com ~ support.nfon.com ~ Hotline +39 02 99749 920
	Support for customers in the Netherlands: portal.nfon.com ~ support.nfon.com ~ Hotline +31 88 938 2444

C. Setup E. Where can you find help?

D. Examples

Jump to:

Phone number transmission

Phone number transmission (outgoing customer to NFON)

Phone number suppression (anonymous calling) - CLIR (Calling Line Restriction)

CLIP no screening

Certified Vendors

Other Vendors

Reference setup

Register PBX → NFON

INVITE NFON → PBX with CLIP

INVITE NFON → PBX with CLIR

INVITE PBX → NFON with CLIP

INVITE PBX → NFON with CLIR

INVITE PBX → NFON with CLIP no Screening

INVITE PBX → NFON to emergency number

Where can you get help?

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