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  1. Documentation
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  4. Leaflet Ndaks

    A. General information
    • 1. Introduction
    • 2. Used symbols
    B. Product information
    C. Functioning
    D. Characteristics
    E. Initial installation
    F. Restrictions
    G. Use cases
    H. Where do you find help?

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    Welcome!

    This leaflet offers you background information on the Ndaks solution.

    Please consult the leaflet before using the solution; it will help you becoming familiar with the system.

    We hope you enjoy using your Ndaks.

    Subject to change
    Version 1 / 01.2017 (en)

    TypeIcon/CharacterDescription

    NOTE

     

    CAUTION

     

    WARNING

    NOTE: Information that is useful but not critical to the reader.

     

    CAUTION: Tells the reader to proceed with caution.

     

    WARNING: Stronger than CAUTION; means "don't do this"

    or that this step could be irreversible, e.g., result in permanent

    data loss.

    TIP

    Useful tips that provide additional information.

    Procedure

    1.

    2.

    3.

    Procedures are numbered steps to perform an action, where the order of the steps is relevant.

    Result of

    procedure/action

    ⇒Indicates the result of an action//procedure.
    Lists

    •

    •

    Used for listings and items where the order of steps is irrelevant.

    Ndaks is a product that connects to the telephone system to do the following:

    Support the workflow

    Ndaks offers predefined, service supporting use cases. Find more information on use cases here.

    Support of alerting scenarios

    Ndaks connects traditional building services with today's IT landscape and cloud telephony.

    The focus of the Ndaks is not on the highly complex and safety-relevant alerting scenarios as in case of other DAKS systems. Fire detection alarm is only possible with additional licenses and installations carried out by certified technicians!

    Ndaks integrates itself into your use cases, which need to be detected in a project-specific way in order to offer you an optimum solution. Ndaks consists of a local hardware, needed licenses and the necessary installation carried out by your partner.

    Ndaks Eco 100 functioning

    null

    Ndaks offers following transmission and communication scenarios:

    • free announcement
    • informing
    • gather together (message to everyone)
    • group call (message to a group)
    • personal message
    • warning

    Ndaks-Eco 100 allows the following:

    • recorded announcements from Wave files or currently via telephone recorded announcements
    • manual activation of prepared alarm groups
    • transmission of technical alarms (e.g. temperature or level too high, open door - also time-dependent) in connection with an alarm system* or directly via a max 16xIN (secure) and 8xOUT contact inputs
    • transmission of fault messages from the production department to the mobile service team, in connection with an industrial control
    • availability of a dial-in conference hub (chat room), e.g. emergency conference with participants dial-up and phone meeting points with dial in function
    • service calls with a number of currently needed of people to be entered
    • alerting/notification via telephone calls, priority assignment for broadcast calls and recipients, 100 broadcast call groups
    • broadcast call activation via contact input, with or without short-circuit detection and broken wire detection, control panels*, telephone
    • administration via the browser, languages available in Ndaks: DE / EN / FR / NL / TK
    • detailed logging
    • connection to NFON PBX systems (VoIP unencrypted or encrypted)
    • extension of the license to host systems*, serial via ESPA 4.4.4/TAP or via LAN via ESPA-X.

    *The ESPA license extension needs to be implemented by a DAKS certifies technician. Both, the license and the service result in additional cost.

    Commissioning of Ndaks can be carried out by a NFON partner, which has completed the Ndaks training.

    Product activation

    Your technical partner will carry out the commissioning. During the commissioning, licence will be implemented using as SD card.

    Portal configuration

    The telephone system administrator takes over the interface configuration between the telephone system and the Ndaks.

    Ndaks configuration

    Ndaks is delivered with a generic preconfiguration, which must be adjusted to the given call number plan. Please contact your technical partner.

    Ndaks is not approved for use in connection with the NFON telephone system in life-threatening, hazardous or in situations with treatment-related conditions. Nor does NFON AG assume any liability by faulty assembly or installation.

    Ndaks provides following functions:

    • allows monitoring of I/O contacts and group calls via max 16xIN (secure) and 8xOUT
    • An existing Ndaks-Eco 100 can be upgraded with an ESPA-X protocol with help of a certified technician and additional licences.
    • The minimum contract period is 24 months. In case the contract is ended, the SD card placed into the hardware needs to be returned to NFON.
    • supports group calls via predefined service use cases.
    • allows additional freely configurable group calls.
    • the NFON partner requires only one Ndaks training.
    • WITHOUT ESPA-X. Consequently no M2M alerting!

    The following list gives an overview over possible use cases, which are preconfigured in the system. This preconfiguration is non-binding. NFON reserves the right to change it and to adjust it according to the growing requirements of the market.

    Freely configurable employee announcement "SERVICE-CALL"

    Information has to be communicated to a group of employees.

    -  A recorded message has to be transmitted.
    ⇒ A message will be recorded and automatically transmitted to a predefined group.

    Example: "Following is an information, after listening, please hang up."

    The transmitted voice message does not have to be acknowledged by the recipient. If the message is not listened to, the ringing of the phone is ignored, the system will retry to transmit the message again after the preconfigurable time.
    Operation site: unlimited

    Employee alarming "ALARM STATUS"

    The status on a building alarm has to be communicated to a group of employees.
    - A corresponding key code was entered on the telephone. A predefined alarm status has to be transmitted. 
    ⇒ A predefined voice message will automatically be transmitted to a predefined group of people.

    Example: "The alarm is ended. Restrictions are removed. Please inform the guests and take care of them. This was an automatic group broadcast call. You can now hang up."
    The transmitted voice message does not have to be acknowledged by the recipient.
    Operation site: hotel, retail

    Close staff entrance "CLOSE DOOR"

    The door input / output contact is monitored in a time-controlled manner. The status "open" should be communicated to a group of employees depending on the time and duration.

    -  The door is open.

    ⇒ A predefined voice message will automatically be transmitted to a predefined group of people.

    The transmitted voice message has to be acknowledged by the recipient. If the message is not acknowledged, it will be transmitted to the next recipient in the escalation level.

    Operation site: kindergarten, school, hotel

    Open gate / barrier "GATE"

    The gate / barrier intercom has a button which automatically dials into the system. The access gate has to be opened depending on the time.
    - Depending on the time of day, the barrier is automatically opened, or an employee is informed.
    ⇒ A predefined voice message is automatically transmitted to the intercom.

    Example: "Open gate. Please drive through."
    Operation site: unlimited

    Open gate using a PIN "GATE SECURE"

    The gate / barrier intercom has a button which automatically dials into the system.  The access gate has to be opened using a PIN.
    -  The gate will be opened automatically by entering a four-digit PIN.
    ⇒ A predefined voice message is automatically transmitted to the intercom.

    Example: "Please enter a four-digit PIN."
    Operation site: unlimited

    Heating boiler temperature level "BOILER-COLD"

    The boiler input / output contact will be monitored in a time-controlled manner. The status "temperature" has to be communicated to a group of employees depending on time and period.

    -  The temperature has not reached the defined level.
    ⇒ A predefined voice message will automatically be transmitted to a predefined group of people.

    Example: "The temperature sensor of the boiler has not measured the defined temperature. There is not enough hot water."
    The transmitted voice message has to be acknowledged by the recipient. If the message is not acknowledged, it will be transmitted to the next recipient in the escalation level.
    Operation site: unlimited

    Cold store temperature level "COLD STORE"

    The cooling input/output contact will be monitored in a time-controlled way. The status "temperature" has to be communicated to a group of employees depending on time and period.

    - The refrigeration temperature has not been reached. 
    ⇒ A predefined voice message will automatically be transmitted to a predefined group of people.

    Example: "Caution! The refrigeration temperature is incorrect. Please verify the refrigeration capacity."

    The transmitted voice message has to be acknowledged by the recipient. If the message is not acknowledged, it will be transmitted to the next recipient in the escalation level.
    Operation site: unlimited, hotel

    Late shift threat "LATESHIFT HELP"

    An employee needs to call attention to his situation. His call for help needs to be communicated to a group of employees.

    - The employee presses the help key on the telephone. It activates the local microphone and initiates a conference.
    ⇒ A predefined voice message will automatically be transmitted to a predefined group of people.

    Example: "The late shift has sent a silent call for help. This automatic group call connects you into a conference with other participants in order to coordinate next steps. You can now listen to the late shift employee's telephone, yet its speaker will be muted for security reasons."

    The transmitted voice message has not to be acknowledged by the recipient. In case the ringing of the telephone will be ignored, the system will try to get another participant into the conference. The conference participants can communicate with each other and can listen to the late shift employee's telephone microphone. The speaker of that telephone is muted in order to keep the help call unnoticed.

    Operation site: unlimited

    Inform security service "WATCHMAN"

    An employee needs to call the security service. His call needs to be communicated to a group of employees.
    - A configured key code was entered or a key was pressed.
    ⇒ A defined call for help needs to be transmitted.

    Example: "Security service, please report to the store management."
    The transmitted voice message has to be acknowledged by the recipient. If the message is not acknowledged, it will be transmitted to the next recipient in the escalation level.

    Operation site: unlimited, hotel

    Open cash desk "CASHIERDESK NEXT"

    Customer or employee asks for another cash desk to be opened.

    - The cash input/output contact will be supervised. The service button will be pressed.

    ⇒ A predefined voice message will automatically be transmitted to a predefined group of people.

    Example: "Please open another cash desk."

    The transmitted voice message has to be acknowledged by the recipient. If the message is not acknowledged, it will be transmitted to the next recipient in the escalation level.

    Operation site: retail

    Cash desk call for help "CASHIERDESK HELP"

    An employee needs help. His call for help will be communicated to a group of people.

    - The cash desk input/output contact will be supervised. The service button will be pressed.

    ⇒ A predefined voice message will automatically be transmitted to a predefined group of people.

    Example: "The cashier needs help."

    The transmitted voice message has to be acknowledged by the recipient. If the message is not acknowledged, it will be transmitted to the next recipient in the escalation level.

    Operation site: retail, hotel

    Cleaning service in the lobby "CLEANER NEEDED"

    Public areas will be cleaned regularly but sometimes also spontaneously. To request spontaneous cleaning, a message needs to be sent out to a group of employees.
    - The service input/output contact is supervised. The service button will be pushed.
    ⇒ A predefined voice message will automatically be transmitted to a predefined group of people. The message could also be automatically played over speakers in the back office (housekeeping office).

    Example: "Cleaning service needed in the lobby."
    The transmitted voice message has not to be acknowledged by the recipient.
    Operation site: hotel

    Luggage service in the lobby "LUGGAGE"

    The concierge needs help transporting luggage to the room.

    - The service input/output contact is supervised. The service button will be pressed.

    ⇒ A predefined voice message will automatically be transmitted to a predefined group of people.

    Example: "Help needed transporting luggage. This is an automatic group broadcast call. You can hang up now."

    The transmitted voice message does not need to be acknowledged by the recipient.
    Operation site: hotel

    Night porter threatened "NIGHTAUDIT"

    The night porter needs to draw attention to situation of threat he is currently facing. His call for help will be communicated to a group of employees.

    - The night porter presses the help button on his telephone. It activates the local microphone and initiates a conference.
    ⇒ A predefined voice message will automatically be transmitted to a predefined group of people.

    Example: "The night porter has sent a silent call for help. This automatic group call connects you into a conference with other participants in order to coordinate next steps. You can now listen to the night porter's telephone, yet its speaker will be muted for security reasons."

    The transmitted voice message has not to be acknowledged by the recipient. In case the ringing of the telephone will be ignored, the system will try to get another participant into the conference. The conference participants can communicate with each other and can listen to the late shift employee's telephone microphone. The speaker of that telephone is muted in order to keep the help call unnoticed.

    Operation site: hotel

    VIP arrival "VIP ARRIVAL"

    The front office needs to inform about the arrival of a VIP guest.

    - Corresponding key code will be entered on the telephone or a special key pressed.

    ⇒ A predefined voice message will automatically be transmitted to a predefined group of people.

    Example: "VIP arrival! VIP arrival! Please come to reception.“

    The transmitted voice message does not need to be acknowledged by the recipient.
    Operation site: hotel

    Alarm in a sauna "ALARM SAUNA"

    The person in the sauna needs help.

    - The help input/output contact will be supervised. The help button will be pressed.

    ⇒ A predefined voice message will automatically be transmitted to a predefined group of people. The message could also be automatically played over speakers in the back office.

    Example: "Help call from the sauna. First aider urgently needed in the sauna!"

    The transmitted voice message has to be acknowledged by the recipient. If the message is not acknowledged, it will be transmitted to the next recipient in the escalation level.

    Operation site: hotel

    Where can you get help?

    You can use various sources for help concerning your issues. Please use them in the order suggested here:

    NFON AGZielstattstraße 36
    81379 München
    Tel.: + 49 89 45 3000
    www.nfon.com
    nfon.com‌At nfon.com under Service you can find an overview of all documentation, downloads, blogs and portals as well as help pages and further information.

    For any feedback to documentation, please contact redaktion@nfon.com

    portal.nfon.comThe home page of the service site contains various links to manuals, brief instructions, software downloads and templates. Please read these manuals thoroughly. They help you get the most out of your telephone system.
    support.nfon.com

    The NFON AG support website contains detailed FAQs with valuable information pertaining to your telephone system. You can always check the status of your support inquiries and respond to further inquiries.

    Support hotline for existing customers

    If neither the manuals nor the FAQs or other contents of the support website provide a solution, you can open a support ticket by phone.
    Our support staff is available Monday to Friday from 8:00 am to 6:00 pm at  +44 20 3740 6740 for UK and +49 800 63 66 555 for Germany.

    If neither the manuals nor the FAQs or other contents of the support website provide a solution, you can open a support ticket by phone.
    Our support staff is available Monday to Friday from 8:00 am to 6:00 pm at  +44 20 3740 6740 for UK and +49 800 63 66 555 for Germany.

    Please include at least the following items with your inquiry:

    • Your customer number, your name and a telephone number
    • A full description of the malfunction, error or question about operation
    • Specify the affected system component (e.g. for end devices the MAC address)
    • Specify when this incident occurred and the frequency
    • Please also specify which other support sources you have used thus far


    Outside our business hours, a central technical support hotline takes your request, opens the respective ticket and in emergency cases, alerts the on-call service.
    Operating and set-up support may be subject to a fee of up to 120.- € per hour depending on the respective contract terms. In this connection, services are billed by the minute.

    Support hotline
    for test customers

    Test customers are routed to a service hotline tailored to their specific needs. Our staff for this hotline is available Monday to Friday from 9 am to 5 pm at +44 20 3740 6740 for UK and +49 89 45 300 553 for Germany. Unfortunately, we are unable to provide support for test customers outside of these business hours.

    ‌‌Support for German customers:
    portal.nfon.com ~ support.nfon.com ~+49 800 63 66 555
    ‌‌Support for customers in the UK:

    portal.nfon.com ~ support.nfon.com ~ Hotline +44 20 3740 6740

    ‌‌Support for customers in Austria:
    portal.nfon.com ~ support.nfon.com ~ Hotline +43 2742 7 55 66-555
    ‌‌Support for customers in France:
    portal.nfon.com ~ support.nfon.com ~ Hotline +33 01 88 45 38 00
    Support for customers in Italy:
    portal.nfon.com ~ support.nfon.com ~ Hotline +39 02 99749 920
    Support for customers in the Netherlands:
    portal.nfon.com ~ support.nfon.com ~ Hotline +31 88 938 2444
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