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Go digital with our VoIP solution.
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Easy.
Cloudya is easy to set up, fast to configure, and smooth to integrate into an existing communication infrastructure. With only one number and inbox across any device, your staff won’t miss any important calls and messages.
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Flexible.
Cloudya allows you to work wherever you want. Whenever you want. And from any device. It enables communication and collaboration between internal teams, customers, and external suppliers.
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Reliable.
NFON provides a fully redundant architecture, end-to-end data security, and in-house managed voice services. This approach maximises uptime, ensuring 99.9% platform availability, so you’re always accessible to your customers.
Benefits of cloud telephony.
Versatile web interface
The days of being glued to a desk phone are over. With Cloudya you can make calls directly from your pc or laptop. From your office or on the go.
Your mobile office
Become geographically independent by upgrading to a VoIP telephone system. You can use your office number from anywhere – even on your smartphone.
Flexible call options
You decide which calls to answer or divert to voicemail. And you can hand over a current call to your mobile.
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More than 150 features: Set your business up for success.
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Meet & Share.
As virtual workspaces are becoming vital to your success, video calls are gaining more importance. With Cloudya Meet & Share you can effortlessly schedule video conferences for improved internal and external collaboration.
- Enjoy collaboration
Share your screen and collaborate live with other video conference participants. This way you can make remote participants feel more included in your meetings. - Increase productivity
Interactive video conferences simplify communication and boost productivity from anywhere and anytime. - Keep your budget
By using the video conferences there is no need to travel anymore. Good for the environment and your budget.
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CRM Connect.
Cloudya CRM Connect is perfect for businesses that are looking to simplify data management and achieve seamless collaboration. It allows you to integrate the Cloudya Desktop App with more than 300 CRM platforms. Furthermore, it can be integrated with Outlook and Apple Address Book.
- Simplified data management
Work effectively by having clients‘ information and CRM contacts at your fingertips.
- For your customers
Integrated customer experience allows faster resolution of queries and, therefore, increases customer satisfaction.
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Integration
Computer Telephony Integration (CTI)
CTI allows you to control your phone from your computer. This allows you to integrate your email programs into the telephone system with a single click. For incoming calls, a corresponding CTI function displays caller data from a CRM system, such as contact details or call history.
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NFON Routing.
Implement call routing strategies that meet your individual business requirements. The NFON Routing extends the call control functionality of your Cloudya telephone system and boosts the efficiency of your communication processes.
- Better meet customers’ needs
Be available for your customers at all times and reduce wait times to service your customers more efficiently.
- Guide callers based on preset rules
Connect callers with the right person, without transferring calls multiple times.
- Efficient Set-Up
Simple and fast set-up in less than five hours. Start using the Routing straight away.
Call Queuing
Call queues are often used to prevent callers from being turned away when there are not enough staff to handle a large number of calls. While in the queue, the caller is played pre-recorded music or a message that can be used to advertise products or services.
Call Routing
You can use call routing to specify when to forward incoming calls to specific parties. You can also determine call routing periods and call routing exceptions, such as a holiday rule.
Voicemail
If an incoming call cannot be answered, the respective voicemail is activated. The caller can then leave a message. The message is saved digitally – as an audio file and, thanks to a new AI feature, also automatically as text. It can be listened to or read via email or directly in the Cloudya app.
Interactive Voice Response (IVR)
Interactive Voice Response navigates a caller through a menu by pressing the corresponding buttons on the telephone. Each touch of a button takes the caller to the next menu item and therefore ultimately to the correct point of contact.
CLIP
With Calling Line Identification Presentation (CLIP) it is possible to display the telephone number of the caller. This allows the person receiving the call to identify who is calling before answering. It enhances call transparency and helps users screen unwanted or unknown numbers.
CLIR
Calling Line Identification Restriction (CLIR) is the process of withholding a number. Meaning there is no caller ID and the recipient cannot see who is calling.
Zero Touch Provisioning
Zero touch provisioning allows you to perform a mass rollout of your hardware with minimal logistic expenses by updating device firmware without manual configuration being required on the phone.
Phone Menus
With the tight integration through XML based menus, you have quick and easy access to core features of the PBX, such as parallel ringing, switching between call forwarding profiles and agent management.
International Phone Numbers
By providing local and international phone numbers it is possible for branches in different locations to get telephone access in a minimum of time. By using complete number blocks each employee can easily receive an own phone number.
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