1.9. Call forwarding
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Herzlich Willkommen!
Dieses Handbuch hilft Ihnen, Ihr neues IP-Telefon in Verbindung mit der Telefonanlage optimal zu nutzen. Bitte verwenden Sie dieses Handbuch bei der Inbetriebnahme des Telefons. Einzelne Funktionen weichen von den in der originalen Herstellerdokumentation beschriebenen Funktionen ab.
Im Folgenden werden die Modelle snom 710, 715, 720 und 760 beschrieben.
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| snom 710 | snom 715 |
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| snom 720 | snom 760 |
Wir wünschen Ihnen viel Freude bei der Nutzung!
Änderungen bleiben vorbehalten
Version 1 / 10.2016 (de)
| Art | Icon | Beschreibung |
| Hinweis |  | Wichtige Informationen und Hinweise, die Sie unbedingt beachten müssen. |
| Tipp |  | Nützliche Tipps, die Ihnen zusätzliche Informationen bieten. |
| Handlungsschritt | - | Wird mit einem Spiegelstrich markiert |
| Ergebnis einer Handlung | ⇒ | Wird mit einem Pfeil markiert |
| Aufzählung/-listung | | Wird mit einem Punkt markiert |
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Um dieses snom IP-Telefon in Verbindung mit Ihrer Telefonanlage zu nutzen, benötigen Sie lediglich eine stabile Breitbandverbindung.
Derzeit kann es bei der Verwendung der snom 7xx Reihe in Kombination mit Plantronics DECT - Headsets mittels APU-71 EHS-Adapter zu Verzögerungen bei eingehenden wie ausgehenden Anrufen kommen.
Das snom 715 ist seit dem 28.01.2015 End of Life (EOL).
Zur Inbetriebnahme des snom D7 Erweiterungsmoduls ist ein Update auf die Firmware v 8.7.5.17 oder höher notwendig.
Es können maximal drei D7 Module angeschlossen werden. Der Anschluss erfolgt über USB. Ab dem zweiten Modul ist zur Stromversorgung ein zusätzliches Netzteil notwendig.
Sämtliche Telefone, die Ihnen zugesandt werden, sind bereits vorkonfiguriert und an die Telefonanlage angeschlossen.
Weiterführende Informationen zum Anlegen einer Nebenstelle finden Sie im Handbuch Serviceportal.
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Sie haben die Möglichkeit der Sprachverschlüsselung (SRTP) für Ihre Telefonate. Diese Funktion können Sie jederzeit für Ihren Kunden-Account im Portal aktivieren.
Die Aktivierung dieser Funktion ist mit zusätzlichen Kosten verbunden.
Die Funktion "Voice Traffic Verschlüsselung (SRTP)" können Sie im Portal unter ADMINISTRATION / Profil aktivieren.
- Aktivieren Sie die Funktion im Serviceportal.
- Starten Sie alle Telefone neu. Beachten Sie, dass der Neustart einigen Minuten in Anspruch nehmen kann. Eine aktive Verschlüsselung erkennen Sie an dem Schlosssymbol auf dem Display Ihres Telefones.
⇒ Das aktive Gespräch ist nun verschlüsselt.
The basic function of “Hot desking” allows cancelling the registration of existing users and registering new users to your end device. This is useful when employees frequently change their work station without taking along their end devices. After completing the registration process your configuration is automatically transferred to the new telephone.
Cancelling the registration of the current extension
- Proceed as follows when in menu:
Menu -> Telephone settings -> Cancelling an extension -> Confirm
⇒ The extension is now cancelled and the telephone is restarted. This may take some time.
Registering the new extension
- Proceed as follows when in menu:
Menu -> Enter the extension number -> Confirm -> Enter voice mail PIN -> Confirm
⇒ The new extension is now registered. This may take some time.
On snom 710, the second function key is by default preconfigured as a menu key. Press this key to enter the phone menu. Once you are in the menu, all Hot Desking settings are the same as on other snom telephones.
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snom 710, snom 715
| 1 | Telephone status |
| 2 | LED call indicator |
| 3 | Display |
| 4 | Soft keys |
| 5 | Confirm key |
| 6 | Navigation key |
| 7 | Navigation key |
| 8 | VoiceMai key with LED |
| 9 | Freely programmable function keys with LEDs |
| 10 | Freely programmable function keys with LEDs |
| 11 | Speaker key with LED |
| 12 | Volume key |
| 13 | Mute key with LED / DND key when in idle mode |
| 14 | Alphanumeric keypad |
| 15 | Receiver microphone |
| 16 | Receiver speaker |
snom 720
| 1 | Telephone status |
| 2 | LED call indicator |
| 3 | Display |
| 4 | Soft keys |
| 5 | Confirm key |
| 6 | Navigation key |
| 7 | End key |
| 8 | VoiceMai key with LED |
| 9 | Freely programmable function keys with LEDs |
| 10 | DnD key (do not disturb) |
| 11 | Phone book key |
| 12 | Menu key |
| 13 | Transfer key |
| 14 | Hold key |
| 15 | Microphone for speaker function |
| 16 | Headset key with LED |
| 17 | Speaker key with LED |
| 18 | Volume key |
| 19 | Mute key with LED |
| 20 | Alphanumeric keypad |
| 21 | Receiver microphone |
| 22 | Receiver speaker |
snom 760
| 1 | Display |
| 2 | LED call indicator |
| 3 | Not programmable line keys |
| 4 | Soft keys |
| 5 | Confirm key |
| 6 | Navigation key |
| 7 | End key |
| 8 | VoiceMai key with LED |
| 9 | Freely programmable function keys with LEDs |
| 10 | DnD key (do not disturb) |
| 11 | Phone book key |
| 12 | Menu key |
| 13 | Transfer key |
| 14 | Hold key |
| 15 | Microphone for speaker function |
| 16 | Headset key with LED |
| 17 | Speaker key with LED |
| 18 | Volume key |
| 19 | Mute key with LED |
| 20 | Alphanumeric keypad |
| 21 | Receiver microphone |
| 22 | Receiver speaker |
Keys in detail:
| Key | Description |
| Use the toggle key to browse through the display. On the home screen:
| |
| Confirms an action, selection or entry | |
| Cancels an action, selection or entry | |
| Mutes the microphone during a call | |
| Adjusts the receiver volume or the ring tone volume | |
| Hands-free mode (answering possible) | |
| Headset mode | |
| Access voicemail | |
| Do not Disturb mode on / off. Extension works as in “Delayed call forwarding”. | |
| Phone book (Set up via the administration portal) | |
| Menu | |
| Transfer call | |
| Hold call |
LED indicators
- Call LED*:
- Rapidly flashes red with an incoming call.
- Continuous, bright red while dialling, during a call and when a call is placed on hold.
- Continuous somewhat less intensive red indicates a missed call.
2. Function keys LED:
The standard setting is “Line”. I.e., if the first four freely programmable function keys are not programmed, the function keys with LEDs can be used as line keys.
- Rapidly flashing green when the respective line has an incoming call.
- Continuous green when the line is in use.
- Slowly flashing green when the line has a call on hold
3. Voicemail LED:
A continuous red light indicates a new message has been saved in voicemail.
*The LED indicator of snom 710 flashes solely in green color.
Note:
- When dialling an internal telephone number, only the extension needs to be entered.
- When dialling external telephone numbers, you must first dial ‘0’, then enter the external number.
Selecting the audio component
1.) Receiver
- Pick up receiver, enter number and press
.
- Enter number and pick up receiver.
2.) Headset
- Enter number and press.
3.) Speaker / microphone
- Press the speaker key 
to activate the speaker or the microphone respectively.Enter the number and press .
Dialling a number from the call lists
- Go to “Lists” and select the respective list. Press to open the desired list.
- Select the number you would like to phone and confirm with .
Calling from the phone book
- Press the phone book key.
- Enter the initial letter of the name or additional letters as necessary. You can also use the arrow keys.
- Press to select the respective number.
You will find the directory key on snom 710 on the upper function key. Please notice that the handling is identical to snom 720/D725 and 760/D765.
There are various options for answering an incoming call:
With the receiver
- Pick up the receiver.
With the headset
- Press .
With the speaker / microphone
- Press the speaker key to activate the speaker / microphone and answer the call.
- Press the hold key 
/ 
(on snom D735 and D785) to place the active call on hold.
Calls on hold are indicated in three ways:
- by the display text
- the slowly flashing green/red line LED (i.e., when the first four freely programmable function keys are not programmed; on snom D735 and D785 the LED flashes red only
- and with the continuous red call LED.
Calls on hold can now be transferred or other calls can be made or put on hold.
- Press the hold key / (on snom D735 and D785) or the respective line key, to return to the call on hold. If the party on hold hangs up while on hold, the connection is terminated.
Please click on the soft key "Hold" under the display to use "Hold" with snom 710.
If a call comes in while you are on a call, the display shows an icon with a ringing receiver and a double call waiting tone (double beep) can be heard.
Options
- You can answer the incoming call, which automatically places the active call on hold.
- Ignore the incoming call with
. The caller hears a busy tone. - You can also transfer the incoming call without announcing it.
If another call comes in during an active call, you can ignore it by pressing and holding the X key for several seconds. To end the active call first, briefly press the X key. You can then answer the incoming call.
On snom 710, press the "Trans" soft key to transfer the current call. You can then answer an incoming call.
There are two options for transferring a call:
Attended call transfer
- Press the hold key , on snom D735 and D785 the hold key is different and looks like this .
- Dial the number of the other extension
- Confirm with .
When the call is answered, announce the call being transferred.
- Press the transfer key .
- To perform an announced call transfer with the snom 710, push the soft key Hold during an active conversation.
- Dial the desired number and press the soft key Trans to transfer the call.
- To perform an unannounced call transfer with the snom 710, push the soft key Trans to transfer the call directly.
- The remaining procedure is equal to snom 720 und 760.
In order to start a three way conference, proceed as follows:
- Place the two other parties on hold.
- Next, press the “Conf. on” button to initiate a 3-way call. On snom D735 and D785 confirm with the soft key "Conference On" 
.
- To hold a 3-way call, press the "Hold" button , on snom D735 and D785 press the key.
- To end a 3-way call, press the softkey button „Conf. on“, on snom D735 and D785 press the key 
.
Both parties are then placed on “hold” and you can decide whether you wish to continue speaking with a single party or hang up.
Proceed as follows to retrieve the messages on your mailbox:
- Press the voicemail key 
/
. It lights up, when you have received a new message.
- Enter your voicemail PIN.
- Then press 1 to listen to messages. After listening to the message press:
7 to delete
5 to replay the message
6 to go to the next message
- To end, hang up or press the Cancel key
.
Call forwarding
You can configure various call forwarding scenarios. For this purpose you can use the call forwarding profiles.
Under the telephone menu you can only edit the default profle (catch all / always) to be found under the call forwarding profiles. You can edit the remaining call forwarding profiles via Ncontrol or via the administration portal. For more information, refer to the administration portal manual and the Ncontrol manual.
The following call forwarding options are available. You can activate or deactivate call forwardings via the telephone menu's call settings.
Permanent call forwarding (always)
All incoming calls will be forwarded directly to the predefined telephone number.
Forward if busy (busy)
New calls will be forwarded immediately, when coming in during an active call. This call forwarding option functions only, if the Call Waiting function is deactivated.
Delayed call forwarding (no answer)
Call forwarding condition: You do not answer the incoming call within a defined time period (timeout). The timeout can be set to 5, 10, 15 or 20 seconds. Where should the incoming call be forwarded after the specified time has elapsed? The caller receives a call waiting signal and is then forwarded to the defined destination.
If unavailable (not registered)
The option functions only if the end device is not registered to the telephone system:
- When the Internet connection fails or there is no LAN connection.
and
- If “call forwarding …if unavailable” is programmed for a direct extension (e.g. extension 123 - John Doe) and a caller calls the direct dial number for the extension directly, call forwarding applies. If the extension is a member of a queue or a group and the queue or group receives a call, call forwarding for the individual extension no longer applies! In general, the destination should always be an available destination number. I.e., make sure that no voicemail or announcement comes on.
The snom D710/D712
The snom D710/D712 does not have a menu key. Access the menu by pressing the the second function key. Refine your call forwarding options via Ncontrol.
Call forwarding codes
Call forwardings can alternatively be activated through * codes:
| *10 | Activation of the call forwarding profile |
| *11 + destination | Permanent call forwarding to telephone number |
| **11 | Cancel permanent call forwarding |
| *12 + destination | If no answer after a specific time, delayed call forward to telephone number |
| **12 | Cancel delayed call forwarding |
| *13 + destination | If busy, forward to telephone number |
| **13 | Cancel call forwarding if busy |
| *14 + destination | Call forwarding if unavailable |
| **14 | Cancel call forwarding if unavailable |
When disconnecting
When disconnecting the connection between the end device and the telephone system, it can take up to 60 seconds for the call forwarding to work. Once the end device is reconnected to the telephone system, it can take up to 60 seconds for it to register.
Die Funktion Rückruf bei besetzt/nicht erreichbar
Die Funktion Rückruf bei besetzt/nicht erreichbar (identisch mit der "Completion of Call to Busy Subscriber (CCBS)- und "Completion of Calls on No Reply" (CCNR)-Funktion im Englischen) beschreibt lediglich, wie ein Rückruf beim Anrufer generiert wird, wenn dieser eine bestimmte Zielperson intern nicht erreicht, bspw. weil die Zielperson derzeit nicht am Platz ist oder ein Besetzt-Signal ausgesendet wird.
To use this function
Um die Funktion nutzen zu können, muss sie im Serviceportal sowohl in der Nebenstelle des entsprechenden Nutzers als auch unter Administration/Profil aktiviert sein. Nur wenn beide Haken im Feld "Rückruf bei besetzt/nicht erreichbar" gesetzt sind, ist diese Funktion aktiviert.
Erase Callbacks
- Sollte sich in der Zwischenzeit ergeben, dass der Rückrufwunsch nicht mehr erwünscht ist, können Sie alle Rückrufwünsche mit Wählen des Funktionscodes **5 über die Tastatur Ihres Endgerätes jederzeit stornieren. Anschließend erhalten Sie eine akustische Bestätigung („Rückrufwünsche gelöscht“).
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You can use various features of the telephone system via the end device as well as via Ncontrol or the administration portal (also refer to the administration portal manual).
After pressing the "menu" key you have the following options:
Call settings
- Call waiting indication: define whether this function should be activated.
- (optional, depending on settings on the administration portal) Timeout: set the ringing time.
- (optional, depending on settings on the administration portal) Intercom: the intercom function enables speaking directly to a linked extension through the system, without dial tone and ring tone.
- Caller ID block: set your entire number to be shown to the party being called, the switchboard number to be displayed or all caller ID information to be blocked.
- Call forwarding: activate the function Call forwarding
- Parallel call: configure another telephone or your mobile phone to ring in addition to your telephone when a call comes in. You can then answer the call with one of the two telephones.
Call forwarding: profiles
Here you can select your preconfigured call forwarding profiles.
For details, please refer to the Ncontrol manual.
You can edit the default profile directly via your device.
For details, please click here.
Telephone settings
- Automatic redialling
- Suggests number (if necessary, remove function)
- Ring tone
- Define as primary device
- Logoff
Queues
Queues can be enabled or disabled; for set-up see administration portal manual)
Use the “Toggle key ↑↓” 
to mark the desired selection and press the Confirm key 
.
The snom 710 does not have a menu key. Access the menu by pressing the the second function key. Refine your call forwarding options via Ncontrol.
The administration portal allows you to program function keys. For more detailed information, please refer to the administration portal manual.
Assignment of the function keys
Standard settings (i.e. no programming): Local Loop
Incoming calls are indicated respectively by the first LED (set to local loop) flashing.
- When the call is answered the LED stays lit.
- If a second call comes in during this call, the second LED flashes.
- By pressing the key next to the flashing LED, the first call is automatically placed on hold and the second call answered.
- You can now toggle between the calls by pressing the key next to the flashing or steady lit LED. In this manner, you can make a total of five calls at the same time.
Extension / telephone number
You can add any extension or telephone number to the busy lamp field.
- You can start a call by pressing the respective busy lamp key. If an internal extension is programmed, you can see whether that extension is currently busy:
- If the LED next to the key flashes, the party receives a call.
- If the LED is consistently lit, the party has answered a call and is currently busy.
- If the LED next to the respective key flashes, you can take the call by pressing the respective key next to the flashing LED.
Intercom
You can add any extension in the PBX system and then use this function key to directly communicate with this extension through the intercom. The other party must have the intercom activated on their device. Intercom refers to a conventional intercom system (similar to walkie-talkies) directly connecting you to the other party’s speaker by pressing the assigned function key.
Additional functions via * codes
Entering various codes (as listed on the following page) allows you to additionally program functions such as call transfer to the keys.To do so, simply enter the code with the desired number in the entry field.
Function codes
Control codes allow direct access to the telephone system’s functions. The following codes apply:
| Code | Description |
| **## | Restart devices, only for snom devices! |
| #+n | Use outside line "n" to call the telephone number ("n" replaces the “0” otherwise required to access an outside line) |
| *1 | Start and end voice recording (if this function is enabled for the extension) |
| *10+profile number | Activation of the call forwarding profile |
| *11+TN | Permanent call forwarding to telephone number (TN) |
| **11 | Cancel permanent call forwarding |
| *12+TN | If not available, forward to telephone number (TN) |
| **12 | Cancel call forwarding if no answer |
| *13+TN | If busy, forward call to telephone number (TN) |
| **13 | Cancel call forwarding if busy |
| *14+TN | If not registered, forward to telephone number (TN) |
| **14 | Cancel forward if unregistered |
| *2+Speed dial | Directly dial the extension/telephone number via speed dial |
| *3 | Pick up the last call ringing in the pick-up groupe |
| *3+EXT | Pick up call coming in to the extension (EXT) |
| *490 | Activate call waiting |
| **490 | Deactivate call waiting |
| *5 | If busy, automatic callback activated |
| **5 | If busy, automatic callback deactivated |
| *55 | Specify primary device within a premium extension (Premium Package) |
| *72+nnnn1 | Call skill service nnnn |
| *73+nnnn1 | Call eFax additional costs will occur |
| *74+nnnn1 | Call time control nnnn |
| *75+nnnn1 | Call group nnnn |
| *76+nnnn1 | Call announcement nnnn |
| *77+nnnn1 | Call queue nnnn |
| *78+nnnn1 | Call conference service nnnn |
| *791 | *791 - Access voice mail for this extension with password *791158 - Access voice mail for extension 158, with the password for 158! *11*791 - Transfer your calls to your voice mail *11*791158 - Transfer your calls to the voice mail of the extension 158 |
| *792 | Access voice mail entering extension number, e.g. for remote enquiry |
| *80 | Activate intercom |
| **80 | Deactivate intercom |
| *80+EXT | Intercom to extension (EXT) |
| *84+nnnn1 | Become member of the queue with service ID nnnn |
| **84+nnnn1 | Leave queue with service ID nnnn |
| *85 | Echo extension |
| *86 | Block caller ID (CLIR) |
| *860 | Show main number as telephone number |
| **86 | Show telephone number incl.direct dial (CLIP) |
| *87 | Subscribe to Skill-set |
| **87 | Unsubscribe to Skill-set |
| *9+Project Number | Define a project number for outbound calls. (Note: The project number is only valid for the very next outbound call) |
| Function codes for conference rooms during an active conference. | |
| ** | Help |
| *2 | Activate or deactivate mute |
| *3 | Express your needs |
| *5 | Activate or deactivate mute of all participant |
| *6 |
|
| 1) nnnn is the four digit Service ID with leading zeros (0). For example, in a callgroup, IVR, eFax, etc. This means: is the Service ID "1", "0001" must be entered when entering the function code. |
Example:
Call forwarding to your mobile device number 0171 12345 with the function key 1
Push the Add-symbol.
Select function-key 1.
Enter *110017112345. (*11 for call forward, then 0 or 9 depending on the call number for external calls!).
Then confirm the line with the function-symbol.
Push the Confirm-symbol.
You can set another function key with *11 to deactivate the call forward.
You have the option to protect your telephone from improper use by locking its keypad. I.e. with the keypad locked, no outgoing calls can be dialed. However, the keypad lock can be deactivated at any time.
To lock your snom telephone, press and hold the 
key for several seconds. A “lock icon” in the display of your snom telephone indicates the telephone is locked.
To deactivate the keypad lock, press and hold the key again for several seconds. By default the keypad lock does require the VoiceMail-PIN.
To cancel the keypad lock entirely, please go to the web interface for your end device, by entering the device's IP adresse in any browser, and enter your personal PIN under Settings 
Preferences Keypad Lock.
You can also change and deactivate your PIN there.
To set a PIN for unlocking, please go to the web interface for your end device and enter your personal PIN under:
Settings Preferences Keypad Lock
There, you can also change or deactivate your PIN.
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When accessing the voicemail system for the first time, you should also set up your personal voicemail
1. Press the “Retrieve” key 
on the snom telephone itself or by dialing the extension assigned on the service site to access the voice menu of the voicemail system.
2. Then select “0 Mailbox Options” to set up your voice mailbox.
3. Now press “1” to record a message in the event you are unavailable.
4. Now record your message and press “#” to end the recording.
5. Press “1” to accept the recording, “2” to replay the recording, and “3” to rerecord.
There are two ways to access the mailbox:
- By selecting the Message Key
on the device. - By dialing the extension you assigned on the administration portal for accessing voicemail.
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The process for viewing a telephone's IP address is identical on the snom 710, 720 and 760.
- Press down on the directional toggle key 4 times until “Maintenance” is displayed.
- Using the Confirm key, select “System Info” and the telephone’s IP address and MAC address is shown.
The telephone’s IP address is required to configure the CTI client for example.
Where can you get help?
You can use various sources for help concerning your issues. Please use them in the order suggested here:
| NFON AG | Zielstattstraße 36 81379 München Tel.: + 49 89 45 3000 www.nfon.com |
| nfon.com | At nfon.com under Service you can find an overview of all documentation, downloads, blogs and portals as well as help pages and further information. For any feedback to documentation, please contact redaktion@nfon.com |
| portal.nfon.com | The home page of the service site contains various links to manuals, brief instructions, software downloads and templates. Please read these manuals thoroughly. They help you get the most out of your telephone system. |
| support.nfon.com | The NFON AG support website contains detailed FAQs with valuable information pertaining to your telephone system. You can always check the status of your support inquiries and respond to further inquiries. |
| Support hotline for existing customers | If neither the manuals nor the FAQs or other contents of the support website provide a solution, you can open a support ticket by phone. If neither the manuals nor the FAQs or other contents of the support website provide a solution, you can open a support ticket by phone.
|
| Support hotline for test customers | Test customers are routed to a service hotline tailored to their specific needs. Our staff for this hotline is available Monday to Friday from 9 am to 5 pm at +44 20 3740 6740 for UK and +49 89 45 300 553 for Germany. Unfortunately, we are unable to provide support for test customers outside of these business hours. |
 | Support for German customers: portal.nfon.com ~ support.nfon.com ~+49 800 63 66 555 |
 | Support for customers in the UK: portal.nfon.com ~ support.nfon.com ~ Hotline +44 20 3740 6740 |
 | Support for customers in Austria: portal.nfon.com ~ support.nfon.com ~ Hotline +43 2742 7 55 66-555 |
 | Support for customers in France: portal.nfon.com ~ support.nfon.com ~ Hotline +33 01 88 45 38 00 |
 | Support for customers in Italy: portal.nfon.com ~ support.nfon.com ~ Hotline +39 02 99749 920 |
 | Support for customers in the Netherlands: portal.nfon.com ~ support.nfon.com ~ Hotline +31 88 938 2444 |