Premium rate numbers

A premium rate number is used by companies, government agencies or other institutions to establish telephone contact with customers or anybody looking for information. Services numbers are used to offer services to example obtain information about products or services, place orders, report malfunctions or to report a complaint. The service is typically staffed with hotline employees. Smart telephone systems answer calls to the premium rate number, where applicable further define the reason for the call and then route the call to an assigned worker available to take the call. Depending on the type of service the premium rate number can be available 24 hours a day or only during certain hours.