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Inbound

In telephony, the term inbound is used to specify the direction in the setting-up of calls in more detail. Inbound means incoming calls, the opposite of outgoing calls, which are known as outbound. In the context of call centres, the term inbound defines the type of operation of the call centre more specifically. 
 

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Private Branch Exchange (PBX)

Private Branch Exchange (PBX) is another term for a telephone system or an interphone network. It refers to a system connecting a specific number of communication devices such as phones or fax…

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