E. Resetting a Phone

In the event that the phone configuration is wiped, or the phone is reset to factory defaults, the device will loses some authentication information that is required for the NFON platform to fully confirm its identity. In this case, a new PAP must be generated and used to authenticate the device again. Generating a new PAP can be done in the device settings using the administration portal.

Should a device have been deleted & re-created in the administration portal, or should the PAP have been reset unintentionally, the phone authentication information, which is required for the NFON platform to fully confirm its identity, will no longer match the information stored in the administration portal. In this instance, the phone will need to be reset to factory defaults and then authenticated using the new PAP.

Documentation how to make a factory default reset (FDR) is available for most vendors: