Quality Management
Quality policy.
As one of the leading providers of integrated business communication in Europe, the company aims to ensure the highest level of customer satisfaction and minimize errors.
Our quality policy is based on the following principles:
- Customer Satisfaction as the Highest Priority: We are committed to understanding and meeting our customers' expectations and requirements. Through continuous feedback and innovative solutions, we strive to achieve high customer satisfaction.
- Excellence in Development: We aim for the highest quality in our development processes and products. Adherence to deadlines and cost control are essential in this regard.
- Strengthening Partnerships: We focus on strong and trustworthy partnerships with our distribution partners to achieve mutual success. Building and maintaining long-term relationships are crucial for us.
- Continuous Improvement: We foster a culture of continuous improvement, where all employees actively contribute to optimizing our processes and services.
- Promoting Teamwork and Communication: We believe that effective teamwork and open communication are the foundations of our success. We promote a work environment where every contribution is valued and recognized.
- Compliance with Standards: We are committed to adhering to all relevant legal and regulatory requirements and internal standards to ensure the quality and safety of our products and services.
This quality policy is regularly reviewed and adjusted to ensure it supports the strategic goals and evolving needs of our company and customers. It serves as the basis for our decision-making, planning, and implementation. Every employee at NFON AG is responsible for understanding and applying these principles in their daily work.
Together, we strive to be a leader in the business communications industry by delivering high-quality solutions that delight customers and minimize errors.