Quality Management

Quality Policy

At NFON AG, we strive to become the leading provider of integrated business communications in Europe, we are committed to ensuring the highest customer satisfaction and minimizing errors. Our quality policy is based on the following principles:

Customer Satisfaction: Our top priority is to understand and meet the needs of our customers and partners. We strive for continuous improvement to provide products and services that exceed our customers' expectations.

Excellence in Development: We rely on highly qualified developers and engineers to create innovative and reliable business communication solutions. Our solutions are designed to ensure top-notch performance, stability, and security while meeting the highest user experience requirements.

Error Prevention: Through careful planning, comprehensive testing, and constant monitoring, we aim to detect and address errors early. We employ proven and modern agile development methods to continuously enhance the quality of our software.

Continuous Improvement: We are committed to continuously improving our processes, products, and services. Through regular review and adaptation, we strive for maximum efficiency and effectiveness.

Teamwork and Communication: We promote open and transparent communication throughout the organization. Teamwork and collaboration are essential to exchange knowledge and work together on top-notch solutions.

Compliance with Standards: We commit to adhering to relevant industry standards and best practices, as well as all legal requirements, especially in the field of telecommunications. This enables us to meet the highest quality standards and continuously optimize our solutions.

This quality policy serves as the foundation for our decision-making, planning, and implementation. Every employee at NFON AG is responsible for understanding and implementing these principles in their daily work.

Together, we aim to lead the business communications industry by delivering high-quality solutions that inspire customers and minimize errors.