As one of the leading providers of integrated business communications in Europe, it is our commitment to deliver secure, reliable, and innovative solutions to our customers. For us, quality means ensuring customer satisfaction, dependability, and continuous improvement across all processes.

Our Quality Policy is built on the following guiding principles:

Customer Satisfaction as Our Benchmark
We are committed to understanding, meeting, and—where possible—exceeding customer expectations. By systematically measuring customer satisfaction (e.g., NPS and TNPS) and further developing our Customer Success Program, we ensure long-term customer loyalty.

Stability and Efficiency
The availability and stability of our platform are top priorities. Through clearly defined metrics and continuous monitoring, we guarantee the reliability of our services. At the same time, we promote efficiency by expanding self-service solutions, enabling customers to resolve issues quickly and effectively.

Employee Competence and Employer Attractiveness
Our employees are the key to our success. We foster their skills through targeted training and cultivate a culture that strengthens leadership and collaboration. At the same time, we focus on enhancing our attractiveness as an employer to ensure long-term retention and motivation. This includes measurable objectives such as participation in external employer benchmarks (Best Employer), strengthening employee retention (retention rate >80%), and optimizing our recruitment processes (time-to-hire).

Partnerships and Collaboration
We maintain trusting and sustainable relationships with our partners to jointly ensure the success of our customers.

Compliance and Continuous Improvement
We are committed to complying with all relevant legal, regulatory, and internal standards. Deviations and opportunities for improvement are systematically analyzed, addressed, and translated into sustainable enhancements in line with the PDCA cycle (Plan–Do–Check–Act).

This Quality Policy is reviewed and adjusted regularly to ensure alignment with our strategic objectives as well as the expectations of our customers and employees. It forms the basis of our quality objectives and serves as a reference point for all decisions and activities within the company.

Every employee is responsible for applying these principles in their daily work. Together, we strive to remain at the forefront of the business communications industry by providing stable, innovative, and customer-centric solutions that inspire trust and delight.