With Avaya implementing a 200-seat minimum for its Experience Platform (AXP) in 2025, small and mid-sized organizations are now faced with the challenge of finding a scalable, cost-effective alternative. To maintain seamless communication and operational efficiency, businesses need a flexible solution that adapts to their needs without unnecessary constraints. NFON ensures a future-proof communication solution with no seat minimums, 99.9% uptime SIP Trunking, seamless API integrations, and enterprise-grade contact center features—providing businesses of all sizes with reliability and flexibility as Avaya phases out its services.
The Problem: Avaya is Leaving Businesses Behind
📅 April 28, 2025: Avaya ends SIP Trunking & API cloud services
📅 June 30, 2025: Avaya imposes a 200-seat minimum for contact centers
- Avaya is moving away from thousands of businesses by cutting services and focusing only on their top 1,500 customers.
- Their contact center solutions now require a minimum of 200 seats.
- Their SIP Trunking and communication APIs will be discontinued soon.
- If your business relies on Avaya, you need a transition plan now! NFON is your future-proof alternative.
The Solution: NFON – Reliable, Flexible, Scalable
NFON: Everything Avaya customers need, without the uncertainty.
- No forced seat minimums. Scale your contact center to your needs.
- SIP Trunking with 99.9% uptime. Avaya is shutting theirs down.
- Seamless communication API integrations. Avaya’s APIs are being discontinued.
- Enterprise-grade AI-powered contact center features designed for businesses of all sizes.
- Future-proof communication with NFON, a provider committed to your success.
What exceeds Avaya's capabilities?
- Real-time transcription services for enhanced customer interactions.
- AI-driven agent evaluation to optimize performance and service quality.
- Built-in chat and SMS with inline language translation for seamless communication.
- WebRTC-powered voice connectivity for effortless agent communication.
- Secure, EU-compliant data centers ensuring data protection and reliability.
- Seamless CRM integrations, including Salesforce, for streamlined workflows.
- Generative AI capabilities to drive next-best actions and intelligent agent assistance.
Comparison: NFON vs Avaya
🎯 NFON ensures seamless migration with no service disruptions.
| NFON | Avaya (2025 Policy) | |
|---|---|---|
| Minimum Contact Center Seats | No seat minimum. Flexible and scalable. | 200+ required. |
| SIP Trunking | Reliable, flexible SIP Trunking for seamless integration. | Discontinued April 2025. |
| Communication APIs | Full API support for seamless integration. | Discontinued April 2025. |
| AI-Powered Omnichannel Contact Center | Available to all businesses – no restrictions. | Available for enterprise customers. |
| Customer Support | Dedicated support for businesses of all sizes. | Focused only on top 1,500 clients. |
Our product portfolio in a nutshell.
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Real Businesses. Real Success with NFON.
"Instead of having different PBX systems for each location, we can now use one single, easily scalable communication solution. The integration of Cloudya has given our teams a lot more flexibility."
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"Since we switched to NFON, we can finally take calls wherever we are and from any device. The integrations with Microsoft Teams have made things a lot easier, and we can use the whole Microsoft Teams suite, with any client or partner - just being a click away at all times."
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"Our biggest challenge is to stay connected at all times. That’s why telephony is a key priority for us. NFON offered us a cloud communication platform that can cover all our needs. Thanks to Cloudya’s seamless integration with Microsoft Teams, we can now make calls directly from the app and benefit from streamlined workflows and insightful reporting with Nmonitoring Queues."
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"I would recommend NFON without reservation – I just plug in a new device, and it works."
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