TC systems

Telecommunications (TC) systems are switching systems that connect several devices, such as phones, fax machines or answering machines, to each other and to the public telephone network. They are also known as telephone systems, private branch exchanges (PBX) or switchboards.

With TC systems, users can make internal calls between connected phones – or extensions – free of charge, or switch to the public telephone network for chargeable outbound calls. Depending on the total number of trunk lines available for external calls, several outbound calls are possible from different extensions at the same time. Since the connected devices share the available trunk lines, a telecommunications system allows organisations to use their paid-for phone lines more efficiently. Depending on the system and its configuration, incoming calls can be forwarded automatically to the appropriate extension using a direct dial number,or transferred manually via an operator console.

IP telephone systems

In line with the trend for digitalisation, like many other originally analogue systems, telecommunications systems have evolved into fully digital systems, so-called IP telephone systems. These systems use Voice over IP (VoIP) technology and provide both analogue connector ports and digital (IP) ports for a wide range of devices. Devices are connected using a cable or wirelessly via DECT or WiFi. With IP telephone systems, voice and data merge – along with their related applications, paving the way for new functionality.

Cloud telephone systems

Cloud telephone systems are modern IP telephony systems that are hosted in the cloud by a third-party provider. One example is Cloudya, the cloud telephone system from NFON. The cloud approach means that businesses no longer have to install and maintain on-premises switching hardware: To use cloud telephony, all they need is an Internet connection with sufficient bandwidth. Theoretically, the maximum number of simultaneous phone calls is only limited by the bandwidth of the Internet connection. Users simply access and configure the cloud telephone system and its services from a web browser. One significant advantage of cloud systems is their capacity for flexible expansion. Connecting additional offices, users or extensions is usually a purely software-based process, with no need for implementing any additional hardware.

Cloud telephone systems also bring invaluable benefits for businesses with a distributed, remote workforce, for example, where a number of employees work from home. They allow users to access all telephony features from virtually anywhere via a smartphone app, their tablet or laptop. Each user is available under their extension number at any time and on any device. New users and extensions can be added quickly and easily. All of this allows for more flexible mobile working.

Choosing the right TC system provider

Organisations planning to switch to cloud telephony should consider the following criteria when selecting the right TC system provider:

  1. Flexibility – a commercial model that enables seamless and rapid scaling
  2. Speed – a real cloud solution can be implemented in a very short time
  3. Bandwidth usage – choose a solution that needs limited bandwidth to avoid the company network becoming overloaded and to maintain the best call quality. If necessary, consider using a separate Internet connection for IP telephony. Nconnect Data is a solution from NFON that provides high-performance Internet access and supports Cloudya’s functionality.
  4. Availability – does the provider operate in multiple countries and offer local phone numbers? How reliable is the international service

To find out more about the advantages of cloud telephone systems and NFON’s solution, please follow this link: Cloudya

Further information

Voice over Internet Protocol (VoIP)

What is VoIP?

The Voice over Internet Protocol, also called IP telephony, is a method of communication for making calls over a broadband Internet connection as an alternative to regular calls made…

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Digital Enhanced Cordless Telecommunications, abbreviated to DECT, is the name of a standard for the wireless transmission of telephone calls or data.

DECT is often used for cordless telephony in…

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Private Branch Exchange (PBX)

Private Branch Exchange (PBX) is another term for a telephone system or an interphone network. It refers to a system connecting a specific number of communication devices such as phones or fax…

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Internet Connection

The Internet allows computers, network-enabled devices or entire networks to access the Internet. The service comes from an internet service provider (ISP) and requires, depending on the access…

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Answering machine

An answering machine is able to accept missed calls and greet the caller with a personalised message. After the message is played it provides the option to leave a message which the called person can…

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