Duty to inform

We at NFON AG take data protection very seriously. In order to protect your personal data, which may be collected when you visit our website or which you transfer to us, our procedures are in accordance with the applicable legal data protection provisions.

Machtlfinger Str. 7
81379 München,
is responsible for operating this website

It is the duty of NFON AG to appoint a Data Protection Officer and we have complied with this requirement. You may contact our Data Protection Officer:

Julius Bloch
Machtlfinger Str. 7
81379 München

We process your personal data solely for the purposes of technical provision of this site, for purposes of analysis of user behaviour or to connect to social media. Any other type of processing whatsoever shall be advertised to you prior to processing and we will have to obtain your consent to it.

The processing therefore relies on the following legal principles: Article 6 (1) points (a), (b) and (f) GDPR.

For this purpose we transfer your processed data to the following recipients:

CategoryPurposeTransfer to a third country
digital agencyoperator of the websiteno
supplier of analysis toolsusage analysisyes, USA
advertising agencydevelopment, design and marketingno
CRM ToolMarketingno
social mediaMarketingyes, USA

If your personal data are transferred to recipients other than those specified, you will be notified thereof and we have to obtain your consent. When data are transferred to a third country, in which accordingly, the level of data protection is less stringent, the processing of data pursuant to national laws cannot be ensured.
The principles of data protection are definitive for NFON AG. For this reason the storage periods are determined according to their necessity and are implemented accordingly.
As a data subject, whose personal data are processed, you have at all times the following rights:

  • right to access
  • right to rectification
  • right to erasure
  • right to restriction of data processing
  • right to data portability
  • right to object, in particular in the case of processing pursuant to Article 6 (1) points (a) and (f) GDPR.
  • right to lodge a complaint with a supervisory authority

If you wish to exercise these rights, please write informally to the contact address provided. If you wish to make use of your right to object, the processing of your data up to the time of your objection remains unaffected.
Further information on the processing of your data is available in the Privacy Statement (link).

Consent – Tracking

With the confirmation you are giving your consent that NFON AG may transfer and process your data for the purposes of analysis by a variety of service providers and by installing cookies. Analysis purposes include both the evaluation of visits to the website, https://www.nfon.com and also the transfer of the data to third party suppliers, such as Xing, Facebook and YouTube, by means of integrating plug-ins. For these purposes the data are transferred to third countries and insofar as this is possible, they are transferred only in anonymised form. When data are transferred to a third country, in which accordingly, the level of data protection is less stringent, the processing of data pursuant to national laws cannot be ensured. You have the right at any time to withdraw this consent; however data processed up until the date of the withdrawal remain unaffected.

Call management

The numerous call management functions allow all extensions to be organised individually and efficiently interconnected.

Available functions

  • Easily register and deregister extensions to devices
  • Unlimited number of incoming or outgoing calls per system
  • Up to 5 parallel incoming or outgoing calls per device; more parallel connections possible for eFax and switchboard
  • Incoming and outgoing calls using up to 1000 different PSTN numbers
  • Define several different direct dial numbers (for incoming and outgoing calls) for an extension
  • Call history on the device* including date, time and telephone number (outgoing, incoming, missed calls including flag if multiparty call or from queue, BPX group and trunk used)
  • Announced or unannounced transfer (internal, external) (quick transfer)
  • Keep dialing function: if you are unable to reach the internal party you have the option to mark it with speed dialing. The telephone system notifies you when the party is free again and will connect you again if desired. This conveniently uses a function code without the party being called knowing of your attempt to call.
  • Logging in to queues (overline service) directly from the phone or via Ncontrol
  • Configure call forwarding directly from the directly from the phone or via Ncontrol
  • DTMF (dual-tone multi-frequency signaling) outgoing and incoming
  • Different ring tones* for internal and external calls
  • Freeseating / Hotdesking – flexible work station selection, registering and deregistering an extension to/from different devices (follow me)
  • Call status signaling for individual extensions on the device* (busy field lights)
  • Call pickup within the system, within groups and for individual extensions via speed dial or function keys on the devic
  • Call forwarding via function keys (call deflection)*
  • Callback, hold and toggle between calls
  • Automatic return transfer after failed transfer by time (call reflection)
  • Set language (phone menu, announcements, etc.) individually by extension
  • Configure by individual extension how many seconds after entering a phone number a call is placed *
  • Configure by individual extension after how many digits to suggest a phone number when entering a number on the device. The suggested phone numbers correspond to the stored call history*
  • Call waiting extensions
  • Intercom*
  • Configure access to the main phonebook by individual extension
  • Configure by individual extension whether to show the extension in the main phonebook
  • Cost center number assignment per extension. This cost center is listed in the itemized statement.
  • Use project codes for outgoing calls (listed in the itemized statement)
  • Optional MultiPhone function: use up to 9 different device types under one number per extension
  • System management for administrator via convenient service site (web interface), manage all system settings (German, English, French and Italian)

* Depending on device