Owing to the introduction of voice-over IP technology and the merging of data and voice networks, the telephone operator workstation now has a far wider range of functions. Modern telephone operator workstations are flexible and clearly structured. Information about free extensions, calls on hold or incoming calls is displayed on a screen. In addition, you can enrich the data with information from the telephone system and other computer systems.
Calls can be answered, transferred or parked via a mouse click or via the keyboard directly linked up to the computer. With the help of cloud-based telephone systems, it is possible, in principle, to set up a telephone operator workstation at any computer with internet connection.