Using NFON Premium Integration for Microsoft Teams, customers get a true enterprise voice solution, featuring a host of intelligent telephony features provided by the NFON Telephone System, within the familiar Microsoft environment, which can be accessed from any location and any device, enabling better collaboration and improved productivity.

The  Microsoft Teams clients are used as softphones connected to the NFON Platform (via the Microsoft Phone System and Direct Routing), which allow users to leverage the enterprise telephony features that comes with Cloudya (e.g. Queue and ACD routing, Contact Centre, etc.).

The deployment and configuration of the Microsoft Teams Apps is done from the Microsoft 365 / Office 365 Teams Admin Centre, a familiar interface to most IT Departments, while the integration between the NFON Platform and the  Microsoft Phone System is configured via PowerShell, which can be done by your Microsoft Partner.

The required Cloudya components to enable this integration with the NFON Telephone System can be ordered via a separate order form from NFON.

To activate the "NFON Premium Integration for Microsoft Teams" bolt-on, the following prerequisites must be met:

• The customer must have an existing NFON Telephone System Contract;
• The customer must have a Microsoft Office 365 Tenant and the appropriate licenses that are required for the use of Microsoft Phone System;
• All technical requirements according to Microsoft's current specifications and recommendations must be met, including ensuring that a reliable Internet connection with the appropriate bandwidth (e.g. for VoIP, HD video) is available
• The installation of the Microsoft Teams Client on users’ computer requires admin permissions onto the local PC;
• Microsoft Terms of Service must be accepted during the client installation.

The minimum requirements for installing and using the Microsoft Teams App are available on the Microsoft web site.

In your Office 365 tenant, an additional domain must be added in order to interconnect with NFON multi-tenant session border controller. The details for this domain will be provided upon acceptance of the order by NFON.

Note that the activation of this domain requires a valid Office 365 license:

• E1 minimum for Office 365 Enterprise customers
• F1 minimum for Office 365 Education customers
• Microsoft 365 Business for business customers

NFON Premium Integration for Microsoft Teams can only be used as an add-on to an NFON Cloudya Phone Extension. The bolt-on acts as a device onto a Phone Extension.

In order to be able to use Microsoft Teams with the NFON Cloud Telephone System, one of the following Microsoft license is required for each user:

• Office 365 E1, E3, A1 or A3 + telephone system or
• Microsoft 365 E3 or A3 + telephone system or
• Office 365 E5 or Office 365 A5 or
• Microsoft 365 E5 or Microsoft 365 A5 or Microsoft F3
• Office 365 Business Essentials, Office 365 Business Premium or Microsoft 365 Basic or Microsoft Business Standard or Microsoft 365 Business Premium + Microsoft 365 Business Voice - without call plan (direct routing)

The information printed above is correct as of December 2019. For more information, please visit Microsoft website, or contact your Microsoft Partner.