Smarter communication generating highest productivity.

AI-driven assistance is transforming the way businesses engage with customers and manage inquiries. With NFON Intelligent Assistant, companies can automate conversations, provide instant support, and optimize workflows using chatbots, voice bots, and live chat solutions.

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Today's fast-paced business world demands more than traditional communication methods can offer.

Our Intelligent Assistant solutions harness cutting-edge AI to automate routine tasks, personalise customer interactions, and provide real-time insights.


Experience seamless interactions—anytime, anywhere.

What is the NFON Intelligent Assistant?

The NFON Intelligent Assistant is a powerful suite of AI-driven applications designed to transform your business communications. By intelligently automating routine tasks, enhancing customer interactions, and enabling seamless communication, we sustainably optimise your business processes—ideal for companies of all sizes.

AI-enhanced cloud telephony

Communicate smarter, work more productively.

Voicemail transcription: Read your voicemails anytime via app or email, rather than listening to them.

Activate intelligent assistants

Automate and enhance customer interactions.

Multichannel AI bots: Chat, voice, and live-chat bots seamlessly integrated into existing systems, multilingual, and GDPR-compliant.

AI for increased productivity in the contact center

Scale your customer engagement with intelligent agents.

Automate routine tasks, proactively support your service teams, and gain valuable insights from customer interactions.

Nia – Your new AI-powered assistant

Relevant information in real-time, just a few clicks away.

Nia instantly provides answers based on product documentation, portfolio details, investor news, and live service-status updates.

Our Integrations – Your Systems

Intelligent Assistant seamlessly connects to your existing third-party systems. Whether it's a chatbot transferring job applications directly into your HR system or processing customer data in your ERP or CRM solution—as long as your system has an interface, we can effortlessly integrate it.

Delight your customers - faster, smarter, around the clock.

Our AI-powered assistants improve efficiency by answering common questions, assisting with business processes, and ensuring seamless customer interactions—all while being multilingual, GDPR-compliant, and built on advanced generative AI.

More than 100 customers are using our chatbot and voicebot solutions.

AI done right.

Multilingual.

Enhance your business communication with an AI chatbot that seamlessly adapts to multiple languages, breaking down language barriers effortlessly.



RPA Integration. botario can connect any number of third-party systems.
We get it. Bots do it.

Generative AI.

Botario integrates cutting-edge GPT models or on-premise LLMs.

Seamlessly integrated live chats.

Sit back and enjoy our fully managed SaaS service in the cloud or deploy the platform in your secure infrastructure. With botario, you always have the choice, and switching is possible at any time.

Cloud or on-premise.
Chat-Widget Designer - brand your bot.

Powerful analytics.

Analyze user behavior at scale with dashboards, automated tests, and robust analytics tools.

Intelligent Assistance

Better bots. Better business.

Chatbot

Build sophisticated chatbot dialogues quickly with an intuitive drag-and-drop platform. Leverage AI-driven language models to effortlessly address complex customer interactions.

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Voicebot

Empower your chatbot with advanced natural language capabilities. Transform ordinary conversations into exceptional experiences and significantly enhance customer satisfaction.

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Livechat

Elevate your customer service experience with seamless agent transitions. Utilize cutting-edge features like real-time translations, video chats, and collaborative browsing for unparalleled support.

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FInd out what our customers think about nfon.

Transformative client experience.

‘After many pitches from various manufacturers, we decided in favour of an innovative collaboration with botario and have never looked after this decision.’

Jan,

Projektmanager KI bei Cewe

“All stories (dialogs), intents (topics), slots (slots), and actions (actions) are clearly and alphabetically arranged; management and creation are very easy; conversations are easy to view thanks to filters.”

Jana

Co-Founder at LOVIS

"botario is an outstanding chatbot platform, easy to use and with helpful functions. In addition, the botario team is super responsive and competent."

René,

CEO von JUPUS

Customer Stories

Early adopters of AI capabilities gain a competitive edge by delivering faster, smarter, and more efficient customer service. As NFON customers grow, their communication infrastructure is ready to grow with them — driven by automation, powered by AI, and built on a trusted cloud platform.


These success stories are great examples of how NFON and botario are helping businesses unlock new levels of efficiency, responsiveness, and customer satisfaction.

QL-IT: ITbytesquad: Healthcare

NFON is committed to...

Maximum Security for Your Data

At NFON, we are committed to the highest security standards. Our cloud security architecture has been thoroughly reviewed by the Federal Office for Information Security (BSI) and awarded the C5 certificate. Protecting your data is our top priority.


GDPR Compliant and Privacy-Focused

We ensure GDPR compliance and place great importance on your privacy. Every interaction with our services is secure and fully protected, allowing you to rely on your business communications with confidence.



Local Support for an Exceptional Customer Experience

Our native-speaking support and service teams in local markets are always ready to provide you with an outstanding customer experience. With NFON, you benefit from first-class service and reliable support tailored to your specific needs.

AI that works for you.

With NFON Intelligent Assistant, businesses can automate customer service, optimize operations, and provide faster, smarter support. Whether through botario’s AI-driven automation or Nia’s real-time assistance, AI-powered communication is now more accessible than ever.


Discover the power of AI-driven assistance with NFON.




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Cybersecurity

C5 Attestation.

C5 attestation is a catalogue of criteria from the German Federal Office for Information Security (BSI) that evaluates the security architecture of a cloud provider.

Thanks to extensive security measures, NFON has received a C5 attestation (Type 1). Thereby, it’s establishing itself as an ideal partner for security-sensitive customers who are active in areas such as research & development, the public sector, or the financial and healthcare industries.

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