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Smarter communication. Maximum impact.
AI-powered assistance is redefining how businesses connect with customers and handle service interactions. With the NFON Intelligent Assistant portfolio, companies can automate conversations, deliver instant, 24/7 support, and streamline operations — all through intelligent voicebots, chatbots, and integrated live chat. Boost productivity, reduce manual workload, and create customer experiences that stand out.
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Experience seamless interactions, anytime, anywhere.
Today's fast-paced business world demands more than traditional communication methods can offer. NFON Intelligent Assistant solutions harness cutting-edge AI to automate routine tasks, personalise customer interactions, and provide real-time insights.
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AI-enhanced cloud telephony
Communicate smarter, work more productively.
Voicemail transcription: Read your voicemails anytime via app or email, rather than listening to them.
Activate intelligent assistants
Automate and enhance customer interactions.
Multichannel AI bots: Chat, voice, and live-chat bots seamlessly integrated into existing systems, multilingual, and GDPR-compliant.
AI for increased productivity in the contact center
Scale your customer engagement with intelligent agents.
Automate routine tasks, proactively support your service teams, and gain valuable insights from customer interactions.
Nia - Your new AI-powered assistant
Relevant information in real-time, just a few clicks away.
Nia instantly provides answers based on product documentation, portfolio details, investor news, and live service-status updates.
AI that works for you and your customers.
With NFON Intelligent Assistant, businesses can automate customer service, optimize operations, and provide faster, smarter support. Whether it’s botario’s intelligent automation or Nia’s real-time guidance, our solutions deliver always-on support that adapts to your needs and delight your customers.
Discover the power of AI-driven assistance with NFON.
Better bots. Better business.
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More than 100 customers are using our chatbot and voicebot solutions.
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Transformative client experience.
‘After many pitches from various manufacturers, we decided in favour of an innovative collaboration with botario and have never looked after this decision.’
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“All stories (dialogs), intents (topics), slots (slots), and actions (actions) are clearly and alphabetically arranged; management and creation are very easy; conversations are easy to view thanks to filters.”
"botario is an outstanding chatbot platform, easy to use and with helpful functions. In addition, the botario team is super responsive and competent."
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Ready. set. connect.
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Easy to build bots
From data science teams to non-technical users, botario makes building powerful bots simple and accessible. botario’s intuitive low-code builder and drag-and-drop tools let your teams design, launch, and scale intelligent bots quickly.
Integration into your systems
Easily connect botario with your CRM, ERP, contact center, or ticketing tools via robust REST and SOAP APIs. This seamless integration ensures process continuity, real-time data flow, and a consistent experience across all customer touchpoints.
Human-like conversations
botario delivers natural, context-aware conversations by fully understanding user intents, sentiment, and history. This enables bots to respond with the right tone, precision, and action—creating experiences that feel personal, not robotic.
Multilingual capabilities
Engage your customers in their native language. botario supports over 90 languages, with real-time translation capabilities that ensure smooth, localized conversations across global markets.
Built for Trust
botario is developed and hosted in Europe with the highest standards of data security and GDPR compliance. On-prem or cloud deployments give you full control over your data. Trusted by over 23 statutory health insurers, utilities, and privacy-sensitive industries.
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Our Integrations – Your Systems
Intelligent Assistant seamlessly connects to your existing third-party systems. Whether it's a chatbot transferring job applications directly into your HR system or processing customer data in your ERP or CRM solution, as long as your system has an interface, we can effortlessly integrate it.
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Cybersecurity
C5 Attestation.
C5 attestation is a catalogue of criteria from the German Federal Office for Information Security (BSI) that evaluates the security architecture of a cloud provider.
Thanks to extensive security measures, NFON has received a C5 attestation (Type 1). Thereby, it’s establishing itself as an ideal partner for security-sensitive customers who are active in areas such as research & development, the public sector, or the financial and healthcare industries.
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