Connect your computer and telephone.

NCTI is NFON’s CTI solution. It brings telephony right into your daily workflows – for faster processes, fewer clicks, and more productive communication.


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Upgrade your customers' experience.

Nearly every company now operates with multiple, isolated communications and IT systems. This results in an overly complex environment. NCTI is the easy way to bring all systems together. It complements the functionality of Cloudya, giving you maximum freedom in choosing your preferred communication devices and environments. 


Discover the main benefits.

NCTI enables telephony within other software with full flexibility, with proven reliability made in Europe.

NFON offers three versions of NCTI. This way you can always find the right solution for your needs.


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Standard

Essential

NCTI Standard

Basic CTI functions for traditional office environments with desk phones

  • Simple CTI integration to control your desk phone via desktop
  • Click-to-dial directly from Outlook, Windows CRM systems, and Apple Contacts
  • Pop-up window showing caller details like name and company
  • Quick setup without complex server infrastructure

Recommended for: Businesses with fixed workstations that need basic features like PC-based dialing and caller identification.

Premium

advanced

NCTI Premium

Deeply integrated communication for customer-facing teams

  • Advanced CTI functionality with integration to over 300 CRM, ERP, and Outlook systems
  • Screen pop with direct display of relevant customer data during calls
  • Automatic call logging directly in the connected system (e.g. Salesforce, HubSpot)
  • Also compatible with desk phones — but with significantly deeper integration and broader CRM support

Recommended for: Sales and service teams focused on customer engagement and integrated workflows at the workplace.

Pro

ultimate

NCTI Pro

Comprehensive UC solution for the highest demands

  • Includes all Standard & Premium features
  • Plus: integrated softphone solution (no desk phone required)
  • Includes chat, screensharing, presence status, and video calls
  • Platform-independent (Windows, Mac, web, mobile)
  • Ideal for hybrid and geographically distributed teams

Recommended for: Businesses with complex setups and communication processes looking for one central solution for all channels.

Beyond calls and meetings.

Cost control.

You only pay for the users who actually need the integration – making it a cost-efficient solution tailored to your team’s real requirements.

Integrated customer experience.

Enrich customer communication through personalised and insightful interactions.

Seamless collaboration.

Drive business performance by making flexible interactions an integral part of your business DNA.

Discover NCTI .

Easy to start.

The solution integrates easily into existing workstations — no additional servers or system requirements needed. Just get started.

Use familiar systems.

By connecting to Outlook, Apple Contacts, or Windows CRM, the system works within the environment you already know.

Streamlined and focused.

NCTI Standard focuses on the essential CTI functions for efficient call control at the desktop.

More context on every call.

CRM and ERP integration makes important customer data directly visible during the conversation – without searching or manually opening it.

Documentation included.

Every call is automatically documented in the system. This saves time and improves traceability in customer contact.

Better collaboration.

Thanks to presence status, address books and call forwarding, coordination within the team is much easier.

All in one tool.

Whether telephony, chat, video or screen sharing – with NCTI Pro you can bundle your communication in a uniform interface.

Made for all.

NCTI Pro is platform-independent – ​​perfect for modern, hybrid working models with high mobility.

Future-proof integration.

Thanks to WebRTC and comprehensive interfaces, NCTI Pro can be flexibly adapted and scaled – without media breaks or tool changes.

Good reads.

NCTI Flyer

Elevate your communication with cloud solutions.

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