Cheap phone calls: 3 cost-efficient opportunities

The higher the volume of telephone calls made, the more important it is to get the best price tariff. For example, in an outbound call centre the cost of phone calls is one of the largest costs, after the wage bill. In addition to selecting a low-cost provider and an appropriate tariff model, the phone system itself can contribute to significant cost reductions. 

In the following, the 3 most important opportunities to have cheap calls, are outlined:

1. Low cost calls with a flat rate tariff

Flat rate tariff models make it possible to have a high volume of phone usage at a very low relative cost. With flat rate tariffs all of the costs relating to the phone line and the calls made are paid at a fixed price, regardless of the amount of actual use. Flat rate tariffs may apply to every kind of telephone call or just for certain connections. Some tariffs include free calls

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2. Telephone systems with free internal calls

Thanks to various different functions, even telephone systems can enable users to make calls at a very low cost. In general, internal calls between those directly connected to the telephone system are free. Modern Internet-based telephone systems make the following 4 vital functionalities possible:

  1. Integrating participants into corporate communications regardless of their location.
  2. Allowing participants to be reached via a uniform corporate telephone number.
  3. Depending on the cloud telephone system being used, these participants can also make calls to each other as virtual, internal participants, for free.
  4. Even mobile phones can be integrated into these kinds of systems, making the cost of calling them from a landline phone considerably cheaper.

Generally, internet telephony is less expensive than conventional landline and mobile telephony. With a cloud telephony solution, internal calls within a company are even completely free.

Cloudya, NFON's cloud telephone system, gives you 3 key cost advantages:

  • Flexibility and scalable usage depending on your needs.
  • With our flexible pricing models, you keep your costs under control with predictable monthly fees.
  • No hidden costs, no long-term contracts, you only pay for the services you use.
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3. Cheap phone calls with Least Cost Routing

If a telephone system supports Least Cost Routing or if a separate Least Cost Router is installed, this also reduces phone bills.

The Least Cost Routing function automatically selects the most favourable telephone provider for a call. In order to do this, it has the call rates for various contractors stored in its system and uses the Call-by-Call method. This means:

  • There is no need to compare fee tables manually.
  • If rate tables are regularly updated, the Least Cost Router is still able to find the most favourable supplier even after adjustments to tariffs have been made.

A prerequisite for using the Least Cost Router is that the user's own telephone provider allows the Call-by-Call method.

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Making cheap calls seems more difficult than it actually is. With the right telephone provider and the selected aspects you should pay attention to, you can benefit from the advantages of a cloud telephone system. Let NFON convince you about the new possibilities of business communication!

Would you like to learn more about the advantages of a cloud telephone system?

Further information

Internet telephony

What is Internet Telephony?
Internet Telephony refers to all types of telephony services (including phone calls, fax, voicemail, video calls and other forms of communication) where calls and data are…

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Voice over Internet Protocol (VoIP)

Voice over Internet Protocol, koji se naziva i IP telefonija, metoda je komunikacije za upućivanje poziva preko širokopojasne internetske veze kao alternativa uobičajenim pozivima putem analognog…

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Telephone provider

What is a telephone service provider?
A telephone service provider is a company that offers services relating to phone calls. There are three main types of telephone service provider and some…

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In telephony, the term “outbound” is used to specify the direction in the setting-up of calls in more detail. While outbound calls denote outgoing connections, inbound denotes incoming calls.


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Least Cost Routing

Least Cost Routing, or LCR for short, is a process used to always select the least expensive telephone company when connecting a call. Least Cost Routing is typically based on the Call-by-Call…

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Call Center Monitoring

Call Centre Monitoring acts to monitor the incoming calls and services of a call centre, enabling more efficient configuration of the working processes. Data is used for this purpose, which is…

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Call routing

Gebruik oproeproutering om op te geven wanneer inkomende oproepen moeten worden doorgeschakeld.

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