The future of customer support.

To build loyalty and retain customers, companies must be able to deliver the same positive experience at every point of interaction. NFON wants to give you the opportunity to take your support to the next level.

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of companies see customer experience as a key factor in driving customer loyalty and retention.

0

of customers have stopped doing business with a company because of bad customer service.

0

of customers have switched companies because they felt unappreciated.

0

This shows how important a positive customer experience is. It helps businesses to compete and differentiate themselves from the competition. With NFON solutions for customer contact, businesses can provide better customer support to their customers.

Provide high quality customer care.

NFON has a broad range of products that support companies in providing outstanding customer care. From call recording for protection against liabilities, to call monitoring, to a state-of-the-art contact centre.

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As efficient as possible

Contact Center Hub offers an intuitive user interface that creates an intuitive workflow and  allows agents to make calls more quickly. Additionally, supervisors have access to reports, metrics, and KPIs that constantly track performance and allow adjustments.

Keep your customers satisfied

Contact Center Hub supports the customer dialogue by connecting all customer data across applications via REST API. This helps you to deliver exceptional, personalised customer experiences and makes sure your customers are satisfied with the service quality.

Excellent customer experience

Contact Center Hub helps deliver an excellent customer experience and increases customer retention. It streamlines communication so you can create a consistent and positive customer experience across all channels.

Increase staff efficiency

Easy monitoring

The intuitive and easy interface improves work efficiency by allowing more calls to be answered in less time. In addition, Neorecording lets you monitor team performance and deliver targeted training.

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Enjoy smart agent management

Contact Center Hub offers a customisable interface that can be adapted to individual agent requirements. This creates an intuitive workflow that allows employees to make calls faster. Additionally reports, metrics, and KPIs enable the continuous tracking of performance and allow adjustments to be made accordingly.

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Gain important business insights

Transcription and analytics functionality provide managers with important business insights for decision-making and team efficiency management.

More about ASC Recording Insights for Microsoft
Neorecording monitoring dashboard | NFON
Ncontactcenter: smart agent management | NFON
Dashboard: ASC Recording Insights for Microsoft | NFON

Communication is key

Raise the bar for customer satisfaction

Neorecording lets you monitor team performance and deliver targeted training. Playing recorded calls back to agents gives them a valuable opportunity for self-reflection and analysis. This helps improve the quality of customer care.

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Always a positive interaction

Contact Center Hub helps to provide a continuous positive customer experience by allowing multi-channel support in one interface. It is able to reproduce the communication chain with the customer, so no messages, calls or information get lost.

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Create an experience that lasts

ASC Recording Insights for Microsoft offers compliant and secure call recording for outbound calls. It also allows you to play back stored calls for training purposes. Capturing conversations across channels can improve customer dialogue and boost customer and internal relationships, long term.

More about ASC Recording Insights for Microsoft
Neorecording analytics dashboard | NFON
Ncontactcenter screen | NFON
ASC Recording Insights for Microsoft | NFON

Products

Cloudya

The smart business communication platform delivers all important PBX and UC functionalities you may need. From 1:1 video calls, to voicemail, to call queues. Wherever you are and on any device.

Contact Center Hub

Contact Center Hub is the contact centre solution to Cloudya and an efficient way of organising customer support, hotline or customer success departments, including performance metrics and reports.

Neorecording

Neorecording protects your business from liability risks and penalties by encrypting and archiving calls, thereby ensuring business compliance with EU legislation requirements (including GDPR).

ASC Recording Insights for Microsoft Teams Software

ASC Recording Insights for Microsoft Teams provides a reliable and compliant solution to recording and analysing voice, chat, video, screen activities, and content from Microsoft Teams enabled devices.
Microsoft Teams is a trademark of the Microsoft group of companies

“Ncontactcenter offre moltissime funzioni - dall'IVR alla reportistica. E possiamo configurare tutti i servizi autonomamente.”

Styria Marketing Services

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“NFON ticked all the boxes... and I don’t have to spend any time and effort worrying about it – it just works!”

Analysys Mason

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“Taking advantage of NFON helps us present a modern and flexible image to our marketplace.”

Alba3

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Discover our business solutions

Retail Industry

With digital innovation the retail industry is constantly facing new challenges. Discover how NFON can help you to create a unique customer experience.

 

Finance & Insurance

With ever-changing technology and regulations, finance and insurance businesses are changing too. Discover safe and reliable communication with NFON solutions.

 

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