NCTI clients for Windows

NCTI for Windows

Here you find a detailed overview about our NCTI products for Windows!

The overview covers only certificated end devices.

Feature NCTI ProNCTI premium CRMNCTI premiumNCTI standard CRMNCTI Standard
Compatible with Windows (32/64bit) 7/8/107/8/107/8/107/8/107/8/10
Video chat function
(peer to peer)
Audio chat function
(peer to peer)
Chat function
Desktop sharing
(peer to peer)
Presence management
Call lists
Hotkey dialling
Access to the PBX phone book
(MetaDirectory)
Shared telephone directory for all CTI clients
Skype for Business plugin 66655
Microsoft Outlook plugin
Compatible with Microsoft Office 2010 (32/64bit)
Compatible with Microsoft Office 2013 (32/64bit)
‌Compatible with Microsoft Office 2016 (32/64bit) ‌✓‌✓‌✓‌✓‌✓
‌Compatible with Microsoft Office 365 (32/64bit) ‌✓‌‌✓‌–‌‌✓‌–
Microsoft Active Directory connection ‌✓‌–‌–‌–‌–
‌CRM (Customer Relationship Management) plugins ‌DATEV pro,  Sage CRM,  Sage Office Line, Salesforce CRM,  SAP Business One,  SAP CRM,  SAP R3, etc.‌DATEV, Egroupware, GoldMine, Lotus Notes, Maximizer, Microsoft Access, Microsoft Dynamics CRM, Microsoft Dynamics NAV, Microsoft Outlook, NetSuite, ODBC, Pegasus Opera II / 3, Sage 50 Accounts, Sage ACT!, Sage CRM, Sage SalesLogix, Salesforce CRM (Professional with SOAP API, Enterprise in Classic and Lightening mode, Unlimited in Classic and Lightening mode), Sugar, SuperOffice CRM, vtiger, Zoho CRM, LDAP, and many more‌–DATEV, ‌Act!, GoldmineInternet, IBM Connections, Lotus Notes, Maximizer CRM, Microsoft Dynamics CRM, Microsoft Exchange Public Folder, Netsuite, ODBC, Outlook, Sage CRM, Salesforce (Enterprise, Unlimited, Developer), Sugar CRM, Tigerpaw CRM, vCard/LDAP, InteractIO Externe Telefonbücher: Das Örtliche, Das Telefonbuch, Herold (geschäftlich), Herold (Privat), search.ch, US White Pages‌Microsoft Outlook
‌External optional add-ons
(fee required)
‌Process integration on project basis‌SAP Business One plugin (on project basis)‌–‌–
‌Compatible with snom ‌✓
(from firmware version 8.7.5.13)
‌✓
(from firmware version 8.7.x)
‌✓
(from firmware version 8.7.x)
‌✓‌✓
‌Compatible with Yealink

‌T4G series‌

T4S series‌

T5X series

T3x series8, 9

T4x series8

T5x series8

‌T4x series
T5x series
‌T4x series8
T5x series8
‌T4x series
T5x series
‌Compatible with Panasonic ‌–‌KX-HDV series KX-TGP 600‌KX-HDV series KX-TGP 600‌KX-UT series‌KX-UT series
‌Compatible with Polycom ‌–‌✓
(from firmware version 6.0)
‌✓
(from firmware version 6.0)
‌‌–‌‌–
‌Compatible with Softphone ‌✓7‌–‌–‌–-–
‌Terminal server enabled ‌✓‌✓‌✓‌✓2‌✓
‌TAPI interface (32/64bit) ‌✓‌✓4‌✓4‌✓3-–
‌One-off cost ‌one-off cost for NCTI server installation‌one-off cost for NCTI server installation‌one-off cost for NCTI server installation‌no one-off cost‌no one-off cost
‌Monthly cost ‌monthly usage cost per user‌monthly usage cost per user‌monthly usage cost per user‌monthly usage cost per user‌monthly usage cost per user
Subnetting support ‌‌✓‌‌✓‌‌✓‌‌✓

 

1 On-premise server installation required. Usage of NCTI premium clients is restricted to snom and Yealink phones with uaCSTA firmware.

2 Except TAPI interface.

3 TAPI interface (32/64bit) for outgoing calls (outbound) as well as for incoming calls (inbound) available per default.

4 TAPI client or TAPI server. TAPI interface (32/64bit) for outgoing calls (outbound) available per default. TAPI interface (32/64bit) for incoming calls (inbound) available on project basis for specific project prices.

5 For the NCTI standard/CRM client the current telephone status/presence information ("busy"/"available") is set and updated automatically in Skype for Business. Full control of your telephone out of Skype for Business (dial, hold, transfer, toggle, volume control). Able to display incoming calls and name resolution with available contact data out of the Skype for Business address book.

6 NCTI premium is in contrast to the NCTI standard/CRM client just able to synchronize the presence status. This means that the Skype for Business contacts are able to see if the user is busy. But users are not able to call out of Skype for Business. 

7 The softphone function of the desktop and mobile client with a NCTI pro terminal is possible within the Business Premium tariff.

8 Please use standard firmware for the service portal.

9 T31 and T33.

System requirements

  NCTI Pro V7NCTI premium CRMNCTI premiumNCTI standard CRMNCTI Standard
Standard Installations
Size Up to 500 extensionsUp to 400 extensions 
Supported Server Windows Server 2019
Windows Server 2016
Windows Server 2012 R2
Windows Server 2012
64 bit
Windows Server 2019 Desktop Experience Edition
Windows Server 2016 Desktop Experience Edition
Windows 10 (Desktop mode)
32 bit and 64 bit 
Minimum Server Requirements Processor: 2 Cores, 1.9 GHz
RAM: 8 GB
Free hard drive space: 10 GB
Network: 50 MBit/s
Processor: As advised by Microsoft for Windows Operating Systems specified above
RAM: 4GB 
Free hard drive space: 20GB
Network adapter connected to a TCP/IP network
(not wireless)
Windows  Windows 10 (Version 1903 or higher / Enterprise Version 1809 or higher)
Windows 8.1
Processor: 2 Cores, 2 GHz
RAM: 150 MB
Free hard drive space: 300 MB
Network: 50 Mbit/s
32 bit and 64 bit
Processor: 1.8 GHz Pentium-class 
RAM: 2GB 
Free hard drive space: 1GB 
Network adapter connected to a TCP/IP network
SVGA display
Keyboard and mouse
NET 4.5 Framework (required and shipped
with software)
Windows Server 2012
Windows Server 2016
Windows Server 2019
Windows 8
Windows 10
Processor: x68 as advised by Microsoft for Windows Operating Systems. No ARM Processor Support
‌Smartphone Smartphone App
iOS 12-14
Android 9-11‌
‌–‌–‌‌
  XXL Installations
Size Up to 2500 extensionsUp to 1000 extensions
Supported Server Windows Server 2019
Windows Server 2016
Windows Server 2012 R2
Windows Server 2012
64 bit
Windows Server 2019 Desktop Experience Edition
Windows Server 2016 Desktop Experience Edition
Windows 10 (Desktop mode)
64 bit 
Microsoft SQL Server Requirements
SQL Server 2008 R2
SQL LocalDB 
Minimum Server Requirements Processor: 4 Cores, 3.6 GHz
RAM: 8 GB
Free hard drive space: 50 GB  
Network: 100 MBit/s
Processor: As advised by Microsoft for Windows Operating Systems specified above
RAM: 4GB
Free hard drive space: 20GB
Network adapter connected to a TCP/IP network
(not wireless)
Windows  Processor: 2 Cores, 2 GHz
RAM: 150 MB
Free hard drive space: 300 MB
Network: 100 Mbit/s
Windows 10 (Desktop mode)
32 bit and 64 bit
Processor: 1.8 GHz Pentium-class
RAM: 2GB 
Free hard drive space: 1GB 
Network adapter connected to a TCP/IP network
SVGA display
Keyboard and mouse
NET 4.5 Framework (required and shipped
with software)