From Calls to Context: Why CRM Vendors Must Rethink Telephony Integration

Context: - Microsoft reported >20M Teams Phone PSTN users across Operator Connect, Direct Routing, Calling Plans and Teams Phone Mobile (FY2024),…

In August 2025, NFON surveyed 720 business users and IT-involved end users across the UK to understand attitudes toward Microsoft Teams as the…

At the heart of the NFON Teams Eco-System are four key components: - Operator Connect - Direct Routing via Enterprise Cloud Telephony -…

Our latest survey report provides valuable insights from MSPs across the UK, highlighting the opportunities, challenges, and critical factors…

Microsoft Teams: The Standard, but Not the Complete Solution Microsoft Teams has rapidly become the default communication platform for businesses…

Customers expect more from retailers these days. So, why just meet their expectations when you can hit them out of the park with our cloud-based…

In today’s fast-paced business world, UK companies are increasingly relying on collaboration tools like Microsoft Teams to streamline operations,…

In today's fast-paced business world, efficient communication is more than just a convenience—it's a necessity. As your business grows, ensuring that…

What trends have you observed in how customers are adopting Microsoft Teams for collaboration, and how are they using it to enhance engagement with…

As businesses continue to embrace digital transformation, the demand for seamless, integrated communication solutions is at an all-time high. With…

Approx reading time: 7 mins 41 secs This is the final part of our series on digital marketing tools. Check out the previous parts: Introduction:…

NFON UK has become one of only a few UC vendors in the UK to offer Microsoft Operator connect to its wholesale partner network, allowing their…

However talented and dedicated surgeons, doctors, nurses and medical support staff may be, they depend on the infrastructure around them to be at…

Across Europe business is getting harder, and the hospitality industry has been hit harder than most with the long periods of lockdown making guests…

If you’ve read our other content on the importance of customer experience , you will know that currently, it is more influential than ever on…

For businesses that want to remain competitive in the years that lie ahead, perfecting the customer experience is essential. And if your systems…

Contents - Intro: the growing power of customer experience (CX) - CX defined - Why CX matters more than ever - The fight to control the…

Team collaboration tools have embedded themselves into everyday working culture in a way that will no doubt persist long after lockdown measures have…

It’s news to few that mainstream understanding of communications technologies has made incredible leaps forward of late, if you have read our complete…

There’s a reason why the Microsoft Teams application  reported approximately 115 million daily active users in October 2020 .    As far as business…

If you’ve read enough of  our content you will probably know that, at NFON, we hold Microsoft Teams in very high regard.  Ultimately, that’s…

Powered by the benefits of cloud computing and a number of smart, intuitive, and usable features; when it comes to collaboration, Microsoft Teams is a…

2020 applied some long overdue pressure to businesses lagging behind the curve of digital transformation, and now the average office-based employee is…

Staying in touch has never been more important. We now live in a mobile-first world, with a whole generation of employees who have only ever known a…

Staying in touch has never been more important. We now live in a mobile-first world, with a whole generation of employees who have only ever known a…

Save money, time and workload If you’re one of the 500,000 businesses using Microsoft Teams for workplace collaboration, you’ll be aware of how…

When it comes to the UK market and cloud telephony, standing still just isn’t an option. Organisations in the UK are definitely ahead of the European…