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Toggling

Toggling is a phone line switching function used in both telephone networks and telephone systems. It allows the user to switch to and fro between two callers on two separate active lines. The caller not currently speaking, i.e. the waiting caller, is placed on hold by the telephone system or the telephone network exchange. Wait music or a pre-recorded message is played to the caller on hold.

How toggling differs from holding and consulting

The features “Toggle”, “Hold” and “Consult” are interrelated and are used when two callers wish to converse with a third party. When another caller is trying to make contact while a telephone conversation is in progress, this may be indicated by a knocking tone, for example. The called party can inform the “knocking” caller by means of the “Consult” function that he will ring him back shortly. The original caller is placed on hold during this time. Once the conversation with the “knocking” caller has ended, the “consulting” party automatically returns to the caller on hold and the call can be continued normally. Toggling allows the user to switch to and fro between two callers any number of times. Inactive callers are placed in a call queue. The conference function permits three or more parties to be interconnected for a conference call. In this case, all parties are able to communicate with each other in a virtual chat room.

 

Technical implementation of the toggling feature

The number of lines occupied varies depending on whether the feature is made available in the network or the telephone system. Toggling via the telephone system generally occupies two outgoing lines connected to the public telephone network, whereas toggling within the telephone exchange is possible with only one active phone line. All modern telephone systems, including cloud telephone systems, support features such as toggling, holding or consulting and offer a wide range of convenient conference functions.

 

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