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Promote collaboration within your team
European regulation states that some businesses must record all voice and electronic communications relating to actual or intended transactions. ASC Recording Insights for Microsoft Teams offers a reliable way of recording and storing calls. It protects you from legal liabilities and costs with a fully compliant and automated solution.
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How does it work?
NFON is listed as an operator in the Microsoft Teams* admin centre. In fact, NFON is a Pan-European Microsoft partner so don’t be surprised if you see our name up there in flashing lights.
All you have to do is choose us from the list as your operator to connect your PSTN world with Microsoft Teams*, in one seamless interface, and provision numbers for PSTN calls.
What you can benefit from:
- Every employee gets their number in Microsoft Teams*.
- Add and provision numbers in just one click.
- Easy to port numbers from your current provider.
- High-quality calls with a global voice network.
What’s in it for your business?
Full control.
Record voice, chat, video, screen activities, and content from Teams enabled devices. Track conversations across channels and grant agents permission to access, record, play or erase recordings.
Reliable and compliant.
Fully compliant and secure recording of calls. ASC Recording Insights for Microsoft Teams meets national and international legal requirements and safeguards your business from data breaches.
Gain valuable insights.
Drive efficiency with reduced call volumes and monitored script adherence. ASC Recording Insights for Microsoft Teams allows searching, transcribing, categorising and analysing interactions for valuable business insights.
Discover ASC Recording Insights for Microsoft Teams
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ASC Recording Insights for Microsoft Teams is a native app within Microsoft Teams. Therefore no additional infrastructure or hardware is required.
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Record voice, chat, video, and screen activities and content from Microsoft Teams and its enabled devices.
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ASC Recording Insights for Microsoft Teams fulfills European regulations like MIFID II, HIPAA, Dodd-Frank or FinVermV due to encryption with storage in geo-redundant data centres in Europe.
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ASC Recording Insights for Microsoft Teams allows you to automate compliance processes and use dashboards to proactively address compliance issues.
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