Build AI chatbots, voicebots and livechat around your business, your customers, and your processes. Reduce repetitive work, handle more requests, and scale service without sacrificing quality.
Whether you need a simple bot, AI-powered self-service, or fully customised customer journeys, build it all on one platform. Start with low code simplicity customer service chatbot, expand through AI prompting as demand grows, and unlock advanced customisation at your own pace.
Go beyond answering questions. Automate requests, appointments, and service processes while guiding customers to the right outcome. Hand conversations to agents seamlessly when needed.
Deliver natural voice experiences with AI voicebots that understand customer intent and sentiment across 90+ languages with real-time translation and proprietary text-to-speech tech. Resolve requests faster, and provide consistent service around the clock.
Deploy in the cloud, hybrid, or on-premises environments with GDPR compliance and enterprise-grade security built directly into our platform foundation. Built in Europe, with European data hosting.
Define the customer questions, requests, journeys and communication workflows you want to automate and improve.
Guide your bot using natural language instructions, knowledge sources, and business rules.
Link your systems, automate actions, and hand conversations to humans whenever needed.
Whether customers need a quick answer, voice support, or a live expert, give them the right help faster while reducing queues, lowering pressure on agents, and keeping service consistent.
Our intelligent bots connect to any number of third-party systems via flexible APIs. Whether it's submitting data to your HR platform, accessing records in your ERP or CRM, or triggering workflows in external tools, if your system has an interface, the bots can talk to it.
Best for: Scalable customer engagement and self-service.
Best for: Fast deployment and immediate productivity gains.
Best for: End-to-end business process automation.
"Instead of having different PBX systems for each location, we can now use one single, easily scalable communication solution. The integration of Cloudya has given our teams a lot more flexibility."
"Nia FrontDesk is already a huge relief for our day-to-day work and saves us a significant amount of time. We now only receive calls that actually require our attention."
"By integrating botario into our customer service, we’ve automated up to 50% of tariff changes and reduced call duration by 20%.”
“What used to take hours and external partners, we can now do in minutes, in-house, live during a client meeting. Many functions we control today simply weren’t possible before. With NFON Contact Center, we manage our processes independently and far more efficiently.”
"Our biggest challenge is to stay connected at all times. Thanks to Cloudya’s seamless integration with Microsoft Teams, we can now make calls directly from the app and benefit from streamlined workflows and insightful reporting with Monitoring Queues."
"After many pitches from various manufacturers, we decided in favour of an innovative collaboration with botario and have never looked back after this decision."
“NFON’s AI VoiceBot allows us to handle patient requests consistently, 24/7. Structured input, less manual effort – it’s a huge relief for our team and a major service upgrade.”
NFON is headquartered in Germany and the bots run on Hetzner’s ISO-27001 certified servers in Nuremberg. That means your data is stored securely in the EU. If needed, we can also run everything on-premise in your infrastructure.
We provide ready-to-use templates, so you can get a first simple bot running right away. After that, we connect your systems and refine step by step to fit your needs. We start with an easy use case, show results early, and then scale together to automate even the complex cases.
We make handover simple. When a case needs a human, the bot transfers the conversation seamlessly and passes along all the details it already collected, so the agent can pick up right where the bot left off.
NFON offers comprehensive support for use in various languages. It provides multilingual capabilities with support for over 90 languages. We also enable real-time translations, allowing customers to be addressed in their native language.
You stay in control of the bot’s behaviour, tone, escalation rules, and approved knowledge sources. We define clear conversation flows, business rules, fallbacks, and validation steps so the bot can automate routine cases while keeping sensitive or complex requests under human control.
You don’t need to change your existing setup — we can integrate with any number of systems like CRM, contact centers, or payment platforms. We make sure everything connects seamlessly and runs smoothly.
We design our bots so they don’t just rely on long prompts or vague instructions. Instead, you stay in control of how the bot behaves. With structured flows, smart fallback logic, and input/output validation, the AI stays grounded and delivers safe, reliable answers.
You can drag and drop new files, and they’re ready to use right away. Or set up automatic retrieval from your systems or website, so updates happen in the background without extra effort.
NFON integrates seamlessly into existing systems such as CRM, ERP, ticketing, and contact center solutions via flexible REST and SOAP APIs. Its modular design and SDK enable customized extensions, while real-time data access and workflow triggers ensure a continuous process chain. This allows for the implementation of automated customer service processes and the direct use of relevant system data in bot interactions.
A chatbot communicates with users through written text, for example on a website or in a messaging channel. A voicebot handles spoken conversations over the phone. Both can understand requests, answer questions, and automate routine tasks, but voicebots are designed for real-time speech, natural dialogue, and call handling.
