Release Notes

Cloudya Web App

Current version:

• 2.0.14

Bug fixes:

• Users are now correctly shown as available after ending a C2D call, ensuring seamless call continuity.

• The Cloudya Desktop app ensures consistent audio connection upon startup when using autostart, enhancing call reliability without requiring manual refresh.

• The floating window camera now switches off and on reliably during 1:1 calls in the Desktop app.

• Cloudya Web/Desktop app now consistently synchronises its default audio device selection with the Windows default device setting when multiple devices are present.

Cloudya Web App

Current version:

• 2.0.13

New features:

• Administrators can disable voicemail notification emails and forwarding tenant-wide to comply with GDPR, with corresponding UI updates that clearly inform users when these features are restricted.

• The new version of Nia on the Web App delivers faster responses and includes a stop button to interrupt responses.

Bug fixes:

• The floating call window is designed to remain fixed on the screen during incoming calls, allowing users to interact seamlessly with other WebApp elements and select or copy the number when needed.

NCTI Pro

Current version:

• 8.8.3

UC Connect

Improvements:

• When connecting to Microsoft Teams on the UCServer, the Microsoft standard window is no longer opened when the user gives their consent; instead, the standard browser is opened.

• During an update, any changed settings are taken into account for the services. The start type of the UCServer is adopted.

NCTI Pro Client

Improvements:

• Comprehensively revised the contact information in the chat
  Users can now view all stored information about a person from NCTI Pro. The widget is based on the familiar ActiveContacts technology from the NCTI Pro Windows app and enables quick access to availability as well as uncomplicated communication and collaboration across various channels – always with a click on the presence.

• Fixed the problem with the synchronisation of chat messages between all clients.

NCTI Pro – Meta Directory

Current version:

• 6.3.0

New features:

• Replicator for Microsoft Dynamics 365 Business Central

• If the Internet connection is established via a proxy, the connections of the replicators are now used via the proxy settings entered under Extras – Network interfaces. 

Improvements:

• Improved log outputs

• The error message OpenDataSource: failed during setup of the ODBC replicator no longer occurs.

• Improved the display of the data sources available to the user

• Salesforce Replicator: Fixed the incorrect sorting of multiple assigned fields.

NFON Multiline TAPI

Current version:

• 1.1.0

Improvements:

• NFON Multiline TAPI now works in environments with several devices per extension.

Admin Portal

Current version:

• 4.37.0

New features:

• Admin Portal users can edit prefix-based routing extensions in the Devices section, allowing up to two configurable devices with intuitive controls for adding, modifying, and deleting devices.

Bug fixes:

• Time control services display the service code of targets without extension numbers correctly when editing and reviewing configurations.

• Improved the display of help text positioning when editing queues or skills in the German language setting to enhance readability and prevent overlap.

• The access scope selection has been updated with independent scrolling, ensuring the Continue button remains clickable and accessible.

NCTI Pro

Current version:

• 8.8.2

Improvements:

• UC Server:

  • The total number of users is now displayed during UC Server installation and updates.

  • Technically optimised restart processes for UC Server services.

• NCTI Pro Client for Windows:

  • Fixed several issues related to deadlocks and heap corruption.

  • Resolved an issue where the old phone number was still displayed in search results after updating the number via NCTI Pro workstation settings.

  • Remote Desktop Mode enhancements:

    • A controlling NCTI Pro client can now manage multiple controlled NCTI Pro clients.

    • The controlling client now automatically detects which controlled client is currently active. For example, a terminal server session can be opened from both an office PC and a home office PC, and the controlling client will always control the currently active PC.

    • Call windows from the controlled NCTI Pro client are no longer displayed as top-most while being remotely controlled.
      ⇒ The call window no longer appears in front of the terminal server session window of the controlling client, eliminating possible misoperations.

    • Fixed an issue where the default line could not be changed due to the startup order of another client when an NCTI Pro client was using both a TAPI and a softphone line.

Admin Portal 4

Current version:

• 4.36.0

Improvements:

• Users can create and edit Inbound blocklist rules with the prefix "anonymous" via the AP4 UI.

• The Admin Portal supports the "<number><number>" format for function keys within phone extensions, ensuring consistent input across platforms.

Bug fixes:

• Cloning a phone extension clones all associated skills by implementing pagination for the skill table.

Cloudya Mobile App (Android)

Current version:

• 2.11

New features:

• Choose how emergency calls are handled in the app via SIM, via Internet (PBX), through your extension or by being asked each time.

• Select the transcription language before a call starts.

• The full call transcription can now be shared directly via the share options.

Bug fixes:

• The proximity sensor should turn off the screen during calls, when the app runs over the lock screen or was stopped in the background.

• Improved audio stability when switching networks.

Cloudya Mobile App (iOS)

Current version:

• 2.11

New features:

• Choose how emergency calls are handled in the app via SIM, via Internet (PBX), through your extension or by being asked each time.

• The app can be set as the default calling app, allowing all calls initiated on the phone to be made via the app.

• Select the transcription language before a call starts.

• The full call transcription can now be shared directly via the share options.

Cloudya Web App

Current version:

• 2.0.12

New features:

• The users can select the transcription language before a call starts for more accurate results

• The Cloudya CRM Connect Desktop App now remembers the last used contact search preference per session, enhancing user convenience across CRM integrations

Bug fixes:

• Camera and screen-sharing features remain reliably enabled during active calls

• Enhanced the NIA button in the Desktop App to ensure that NIA is successfully opening

Cloudya Web App

Current version:

• 2.0.11

Improvements:

• Enhanced the stability of the Desktop App to ensure uninterrupted active calls without telephony disruptions

• Improved the Web App to consistently display call control buttons and enable users to hang up outbound calls without needing to restart the application

• The app now handles calls gracefully without freezing when no active audio input devices are detected in Windows, ensuring smooth call control and improved stability

Cloudya Web App

Current version:

• 2.0.10

User interface enhancements for call transcription and summarisation:

• Speaker contributions are now grouped together, giving users a cleaner overview at a glance

• With the new copy button, users can grab the full transcript with one click

Admin Portal

Current version:

• 4.34.1

Improvements:

• Enhanced the device creation form to dynamically display the IPUI/IPEI/Port input field for handset & port devices, based on backend-supported attributes

• The 'Concurrent lines' field in the device creation form is automatically populated with the device type default value, improving configuration accuracy for Unprovisioned SIP and Softphone devices

• Users benefit from visual indicators in the firmware selection dropdown, clearly highlighting recommended (preferred) and beta versions to assist in their decision-making

Bug fixes:

• The base device dropdown in the handset addition form displays all available base devices immediately, with filtering applied as the user types.

• The default setting for 'Allow to access contacts' is enabled when creating a new phone extension, aligning with expected behavior and documentation.

NFON Multiline TAPI

Current version:

• 1.1.0

New features:

• Added a status indicator to the GUI configuration in the Windows phone and modem options as well as a button to check the connection after configuration

• It is now possible to install multiple TSP instances in parallel to support cases where multiple NFON phone systems are used. This feature is currently in beta status. 

Improvements:

• Improved debug logging

• Minor improvements of the GUI configuration

• Replaced the log level setting in the configuration by a switch to enable or disable debug logging

Cloudya Web App

Current version:

• 2.0.9

Improvements:

• Stability improvements

NCTI Standard — Windows

Current version:

• 2.0.0.11

Improvements:

• The Notification plugin has been improved and is now the default screen pop-up plugin for new installations.

• Users who want to use the new pop-up have to change it manually. With the next version, it will be standard for all users.

Bug fixes:

• Fixed a bug in the Outlook plugin that occasionally led to a warning message that the PC would be restarted shortly.

Cloudya Mobile App (iOS)

Current version:

• 2.10.1

Improvements:

• Stability improvements and bug fixes

Admin Portal

Current version:

• 4.33.0

New features:

• Upgraded to the latest Angular and Material version to enhance stability, security and compatibility with the latest UI component standards.

• Introduced a new flexible contract type CloudPBX2025 to enhance cloud telephony offers with varied contract durations and phone extension options.

• The application now displays a themed cookie banner that informs users about cookie usage and records their consent for 30 days, enhancing user awareness and compliance

Improvements:

• Admin users can edit and save configurations in the General section of softswitches through multiple intuitive interactions with real-time validation and backend persistence feedback.

• The operator general settings form allows saving changes without requiring the notes field in the Others section to be filled

Bug fixes:

• Improved header and paginator positioning under the Operator Configuration > Softswitches UI to ensure table content remains fully obscured when scrolling.

• Operators accessing the system integrator can view the side navigation menu as expected.

• The main menu option Extensions > eFaxes is now visible for Centrexx 3.0 (premium) tenants with active fax subscriptions, ensuring consistent access across eligible contract types.

• The portal log modal's JSON parsed area now expands to match the modal height, eliminating empty space on larger screens.

NCTI Pro – MetaDirectory

Current version:

• 6.2.5

Improvements:

• Revised the behaviour when terminating the MetaDirectory service, thus improving the monitoring of dependencies.

Bug fixes:

• Fixed an issue where assigning an empty password for the MetaDirectory Admin was not being saved.

• Resolved a problem where implicit user login via Active Directory, in combination with User Administration in UCServer, did not function correctly.

Cloudya Web App

Current version:

• 2.0.8

Improvements:

• Enhanced audio handling when resuming inbound calls from hold in Cloudya web and desktop apps

Cloudya Mobile App (Android)

Current version:

• 2.10

New features:

• We are introducing the new AI Essentials subscription to communicate smarter within our Cloud telephony app including:

  • Nia (NFON Intelligent Assistant) offers quick and easy support on how to use telephony features

  • 1:1 calls are now automatically transcribed and summarised given both parties consent

• It’s easier to set up callthrough and emergency call numbers by country using Mobile Device Management (MDM).

Improvements:

• Users will get an earlier warning when their session is about to expire, so they can stay connected without interruptions.

Bug fixes:

• Incoming calls are now reliably shown on your lock screen, so you’ll never miss a call even when your phone is locked.

Cloudya Mobile App (iOS)

Current version:

• 2.10

New features:

• We are introducing the new AI Essentials subscription to communicate smarter within our Cloud telephony app including:

  • Nia (NFON Intelligent Assistant) offers quick and easy support on how to use telephony features

  • 1:1 calls are now automatically transcribed and summarised given both parties consent

• It’s easier to set up callthrough and emergency call numbers by country using Mobile Device Management (MDM).

Improvements:

• Users will get an earlier warning when their session is about to expire, so they can stay connected without interruptions.

Bug fixes:

• It is now easier to pull an active call from one device to another.

In addition to the new features and improvements available in the Cloudya Mobile App (iOS), the Cloudya Mobile App (Android) contains the following:

Cloudya Mobile App (Android)

Current version:

• 2.10

Bug fixes:

• Incoming calls are now reliably shown on your lock screen, so you’ll never miss a call even when your phone is locked.

NCTI Pro

Current version:

• 8.8.1

Improvements:

• The width of the areas in the chat can now be more flexibly customised according to the user needs.

Bug fixes:

• Chat rooms can now be reliably deleted. They are no longer displayed in the chat list.

• Fixed several bugs where the initialisation and display of chats failed.

• When creating a new group chat, the group picture can now be set correctly again.

• The context menu of a group chat in the communication list can be called up again.

• The presence of a user is displayed correctly again even after reconnecting the application (e.g. when the computer goes into sleep mode).

• The presence of all group members within a group chat is now displayed correctly at all times.

• The list of group members in a group chat can now be fully scrolled again.

• Replying to a chat message with a picture now works correctly.

• Chat with users who have been deactivated and reactivated in the Active Directory now works correctly again.

• The selection of additional emojis in the chat works as desired again.

• The selected emojis are also displayed as desired again.

• The chat history is now displayed in full across all clients again.

Cloudya Web App

Current version:

• 2.0.7

New features:

• We are introducing the new AI Essentials subscription to communicate smarter within our cloud telephony app including:

  • Nia (NFON intelligent assistant) offers quick and easy support on how to use telephony features

  • 1:1 calls are now automatically transcribed and summarised, given both parties consent

• The call history UI now displays the CRM source name alongside each call entry, enhancing visibility of contact details.

Admin Portal

Current version:

• 4.32.1

New features:

• Users can add new speed dial entries through a validated form that efficiently saves and displays the entries in the speed dials list.

• Added a new User management option to the user menu, enabling quick access to the User Management App in a new tab or window based on the current environment and theme.

We are introducing the new AI Essentials subscription to communicate smarter within our cloud telephony app including:

• NFON customers can access Nia provided that a minimum of one AI Essentials subscription has been ordered for the tenant.

• A welcome modal introduces Admin Portal users to the new call transcription, summary and action items feature with localised titles, animated visuals and a direct link to subscription setup for tenants with an active AI Essentials subscription.

Improvements:

• The Admin Portal supports uploading announcement audio files in additional formats including m4a, mp4, ogg, wma and aac, with updated help texts and validation reflecting these supported types.

Bug fixes:

• The default rating value is displayed correctly in read-only and edit modes within the Contractual settings for improved user experience.

Cloudya Web App

Current version:

• 2.0.6

Improvements:

• Enhanced Cloudya Web/Desktop app to ensure seamless two-way audio when resuming inbound calls from hold

Bug fixes:

• Resolved a disruption affecting outbound calls from the Web/Desktop app after hibernation, to restore full calling functionality

Cloudya Web App

Current version:

• 2.0.5

Improvements:

• General improvements and bug fixes

• Caller name from a CRM is now displayed in the call history for answered calls

Admin Portal

Current version:

• 4.31.0

New features:

• Users can efficiently edit and delete individual speed dial entries with confirmation prompts and tooltips, ensuring accurate and up-to-date management of speed dials.

• Users can efficiently manage speed dial entries with new import and export buttons, streamlined data validation and performance optimised for quick processing.

• Users can edit prefix-based routing extensions in the External Numbers/DDI section with a user-friendly dialog supporting trunk selection, DDI number configuration and deletion options.

• System Integrator accounts in the Admin Portal include a comprehensive change log feature with sorting, filtering, CSV export, detailed entry views and customisable table options for enhanced auditing capabilities.

Improvements:

• The Admin Portal displays the subscription CLIENT_MIA_PER_USER as the readable name Softphone Pro consistently across all supported languages.

Softphone Pro

Current version:

• 1.9.38

New features/Improvements:

• New: Added Save and Print functionality for statistics views

• New: Enabled support for multiple accounts in Microsoft 365 (Office 365) and Google, using the same integration model as LDAP, JSON, and CSV

• Enhanced the naming convention for call recording files

• Improved GUI resizing behaviour based on display size and DPI settings

• Improved oAUTH login flow for Google and Microsoft 365; previously, it was not always triggered smoothly and could result in suboptimal login window display

• Enhanced import functionality from LDAP, JSON, and CSV — including support for birthday, email, and memo fields — and fixed issues affecting CSV sync activation

• Refined Windows crash dump reporting by removing outdated email dialog interactions

• Improved the upload process for support logs through a streamlined PHP-based endpoint

Bug fixes:

• Fixed an issue where recording icons did not reset after a call ended

• Corrected a bug where several buttons did not use the appropriate colour definitions

• Resolved a missing permission in the oAUTH info window that prevented the login window from opening when tokens were expired

• Fixed an issue where previously exported configurations could not be imported, potentially causing unexpected database-related problems

• Addressed a bug that caused duplicate contact records in the event of import errors

• Fixed a rare crash that could occur when exiting the application

• Corrected improper splash screen scaling related to screen size and DPI settings

• Resolved sporadic runtime crashes associated with specific headset models

• Fixed a contact form issue that prevented it from opening when using shortcuts

• Improved button styling by ensuring consistent use of colour definitions

• Fixed a bug where automatic language detection did not work on first launch

• Resolved an issue where the Download function failed to work with embedded content

• Fixed a problem where CSV imports failed under certain conditions

Admin Portal

Current version:

• 4.30.1

Bug fixes:

• The AI Essentials link in the tenant contractual subscriptions area has been updated to direct users to the correct external UMA subscription assignment page

Admin Portal

Current version:

• 4.30.0

New features:

• Added read-only table view for speed dials under Configurations with sorting, filtering and pagination support

• Users can edit the Geographical settings section of prefix-based routing extensions, allowing modification of dial prefix, language, and time zone.

• Users can edit the Contractual & Billing and Permissions sections of prefix-based routing extensions, allowing modification of cost centre and calling profile.

• Tenants with the Centrexx 3.0 Premium contract type can access and manage the Inbound blocklist profiles section in the application.

Bug fixes:

• Ensured default values are present in the ringtone section for handset devices

• Efax extensions handle blocklist profile requests more efficiently by avoiding unnecessary calls when a valid profile is present, enhancing system reliability.

• Improved contrast ratio for MFA device selection during login to ensure icons and text are clearly readable.

Cloudya Web App

Current version:

• 2.0.3

Improvements:

• General improvements and bug fixes

Cloudya Web App

Current version:

• 2.0.2

Improvements:

• General improvements and bug fixes

NCTI Standard – macOS

Current version:

• 5.4.1.2

New features:

• The advanced settings of IP phone connections now allow to switch communication with the phone from using http to https.
  Note: In this release, this feature is still in beta and may not work with all phone types. Furthermore, https commnunication may need to be activated in the phone as well.

Improvements:

• Added Czech, Croatian, Polish, Romanian, Slowak, and Slowenian localisations.

Bug fixes:

• Fixed a regression of NCTI Standard 5.3 that could have caused the connection initialisation to fail under certain conditions.
  Note: The regression could have caused previously existing connections to disappear from the configuration GUI.
  With the bug fix, these configurations will now reappear. Unfortunately, these extra connections need to be removed manually by the user.

• Fixed a bug that prevented the selected value of the Software Update settings option Include anonymous system profile from being permanently saved.

• Fixed a bug that prevented the anonymous system profile from being displayed in the Software Update settings when the option to include this profile was disabled.

Cloudya Mobile App (Android)

Current version:

• 2.9.1

Improvements:

• Stability improvements

NCTI Pro

Current version:

• 8.7.1.10442

Improvements:

• Updated the API for the integration in Microsoft Teams. It now supports (optionally) reading presence information without user authorisation.

• Integration with Microsoft Teams feature in the UCServer administration: It is no longer necessary to grant a user consent for app registration permissions. Instead, the app registration itself can now obtain the required permissions to read presence information (getPresence) through service permissions. This feature can be activated using the checkbox Use service permissions (recommended).

NCTI Standard – macOS

Current version:

• 5.4.1

New features:

• IP phones: The advanced settings of IP phone connections now allow to switch communication with the phone from using http to https.
  Note: In this release, this feature is still in beta and may not work with all phone types.
  Also, https commnunication may need to be activated in the phone as well.

Improvements:

• Added Czech, Croatian, Polish, Romanian, Slowak and Slowenian localisations

• Added a switch in the connection info preferences to display or hide the connection special preferences.
  This feature should only be used when instructed to do so by ilink technical support.

Bug fixes:

IP phones

• Fixed a regression of NCTI Standard 5.3 that could have caused the connection initialisation to fail under certain conditions.
  Note: The regression could have caused previously existing connections to disappear from the configuration GUI.
  With the bug fix, these configurations will now reappear. Unfortunately, these extra connections need to be removed manually by the user.

Software update

• Fixed a bug that prevented the selected value of the Software Update settings option Include anonymous system profile from being permanently saved.

• Fixed a bug that prevented the anonymous system profile from being displayed in the Software Update settings when the option to include this profile was disabled.

Cloudya Mobile App (iOS)

Current version:

• 2.9

Please note that this is a gradual rollout, so not all users will receive the update immediately. If everything goes smoothly, the new version will be available to all users by 04.06.2025.

New features:

• Users can search within AI voicemail transcriptions to find specific information more easily

• Compatibility with CarPlay, allowing users to access the application from the car’s dashboard

• Users can add, edit, delete and organise Favourites directly on the detail page using drag-and-drop

• Important app updates are now proactively communicated through notifications within the app

• To ensure that the user account remains secure, the app now notifies users when their session has expired and prompts them to log in again

Improvements:

• The Call with option has been removed to streamline the calling experience (Note: This option is still available in the Web App)

Bug fixes:

• When setting up speed dials, users can now select the correct country code

• After transferring a call to another device using *8, video starts automatically for a smoother experience

Cloudya Mobile App (Android)

Current version:

• 2.9

Please note that this is a gradual rollout, so not all users will receive the update immediately. If everything goes smoothly, the new version will be available to all users by 04.06.2025.

New features:

• Users can search within AI voicemail transcriptions to find specific information more easily

• Users can now add new home screen widgets for quicker access to key features

• Users can add, edit, delete and organise Favourites directly on the detail page using drag-and-drop

• Important app updates are now proactively communicated through notifications within the app

• To ensure that the user account remains secure, the app now notifies users when their session has expired and prompts them to log in again

Improvements:

• The detail pages for Conferences, Call History and Search have been visually refreshed to enhance user experience

• Improved the call on hold behaviour for a smoother experience during multitasking

• The app is now compatible with Android 15

• The app installation now requires Android 10 or higher. Users with older versions will receive an in-app notification.

• The app now automatically adapts to the language set on the device

• The Call with option has been removed to streamline the calling experience (Note: This option is still available in the Web App)

Bug fixes:

• When setting up speed dials, users can now select the correct country code

• After transferring a call to another device using *8/pull call button, video starts automatically for a smoother experience

Admin Portal

Current version:

• 4.28.0

New features:

• The release introduces a unified NFON Admin Portal with a refreshed login page and updated logo across the app, providing a centralised cloud telephony solution for Centrexx and Cloudya customers.

Improvements:

• Enhanced user experience by validating Extension number entries against existing data with a backend check, displaying informative messages and managing the save functionality accordingly to prevent conflicts during extension creation

Bug fixes:

• The Phone extension edit form opens successfully with improved handling of reference data formats to enhance user experience.

• The tooltip for the Port field when adding a Gigaset DECT IP handset device has been enhanced to display clear, human-readable text instead of code.

• The main menu in white label themes with preview permission users is enhanced to display correctly without empty spaces when expanded on narrow screens.

• The edit options for self-references have been removed to prevent duplicate openings of the same object, enhancing user experience when managing phone extensions.

Cloudya Web App

Current version:

• 2.0.1

New features:

• Users can search within AI voicemail transcriptions to find specific information more easily

• User Management App replaces the System configuration section in Web App and Desktop App

NCTI Pro – MetaDirectory

Current version:

• 6.2.4 (14520)

Bug fixes:

• Fixed a bug where MetaDirectory could not log on to UCConnect if the password contained special characters

• Fixed an issue where the Export Replicator did not add any contacts to the Active Directory

• Fixed crashes caused by incorrect null pointers in connection with user management to the Active Directory

• Fixed an issue where the WWWRoot option was not always available when exporting the configuration

• Fixed an issue where the login to the MetaDirectory via TLS was unreliable

Cloudya Desktop App

Current version:

• 2.0.0

New features:

• Users can now extract log files directly from the Settings menu. This allows them to quickly gather and download the relevant logs when reaching out to support.

• It is now possible to use the floating window alongside the main application window. This enhancement improves multitasking and boosts productivity.

• New CRM Connect 5.6.0 version has been rolled out with this Desktop App release. This version includes new CRMs.

• Admins can now configure the Desktop App to launch automatically for all users by enabling the autostart feature using the configuration file at https://www.nfon.com/en/service/documentation/manuals/cloudya/desktop-app/cloudya-desktop-app-manual/c-admin---add-new-users/2-managing-advanced-configurations/

Softphone Pro

Current version:

• 1.9.34

Improvements:

• Improved handler for uploading support logs through a streamlined PHP-based endpoint

• Enhanced query method for permitting messages based on dynamic string results generated by the InfoManager

• Improved the settings menu interaction so that it can be clicked again when an external window is aligned with it

• Enhanced import of values from LDAP, JSON and CSV (including birthday, email and memo fields), and corrected activation of the CSV sync process

Bug fixes:

• Fixed a bug where some template data were not used in the creation of the contact connections

• Fixed an issue where the automatic language detection on first launch did not function as expected

Admin Portal

Current version:

• 4.27.0

New features:

• System integrator and Manager roles in the Admin Portal can view the Hide trunk identification number for incoming calls setting on trunks, with system integrators additionally able to modify and save this configuration.

• All Admin Portal user roles can delete prefix-based routing extensions with visible delete options, confirmation prompts and success feedback.

Improvements:

• Obsolete sites are visually distinguished by displaying their names in grey within the Admin Portal site list, enhancing clarity between active and de-activated sites.

• Admin Portal users can view all settings of deactivated sites in a read-only mode, ensuring reference access without the ability to modify obsolete site configurations.

Bug fixes:

• Cloned call forwarding rules with the Forward to target action will correctly retain and display the target value during editing.

• The functionality of the trunks and DDI numbers list has been enhanced to dynamically load additional options as users scroll, ensuring a complete and seamless selection experience.

• The visibility of the Contractual menu item has been enhanced to ensure that all tenants can access the General and Contractual settings tabs, while the Subscriptions tab will be displayed or hidden based on existing rules.

NCTI Pro

Current version:

• 8.7.0

New features:

• Released EPOC headsets for NCTI Pro for Windows

Improvements:

• Improved device recognition in the NCTI Pro client for Windows in Remote desktop mode

• Improved processing of logins in the NCTI Pro app for web and the NCTI Pro mobile apps

• MS Windows Server 2025 is now fully supported

Bug fixes:

• Fixed a bug where the setting of the profile-controlled Busy-on-Busy was not displayed in the system information of the NCTI Pro Client for Windows

• Fixed an issue with a crash of the NCTI Pro client for Windows when the telephone system hanged up immediately after a call from the other subscriber had been put on hold

• An Administrative call forwarding set in the SIP line group is now also applied to newly set-up lines

• Fixed an issue where the SIP federation between UCServer and innovaphone PBX only worked for a short time because the telephone system changed the socket. Improved recognising and switching to new sockets.

Admin Portal

Current version:

• 4.26.0

New features:

• Users can now directly export data in XLSX format for Devices, Contacts, Phone Extensions and eFax Extensions, simplifying data management and enhancing usability

• Users with the roles of system integrator, operator and admin can view and edit operator details within the tenant settings, enhancing tenant management capabilities

Improvements:

• The default call forwarding profile has been equipped with a translatable key, enhancing user navigation by displaying the appropriate translation according to the selected language

Cloudya Mobile App (Android)

Current version:

• 2.8.4

Improvements:

• Improved log-in stability in environments with poor or slow internet connectivity

Cloudya Web App

Current version:

• 1.9.3

Improvements:

• General maintenance work and improvements

Cloudya Web App

Current version:

• 1.9.2

New features:

• The app is now capable of making and receiving calls even if the backend services are down

• Microsoft Edge is now supported

Admin Portal

Current version:

• 4.25.0

New features:

• Devices of a tenant can also be called up via the global search, so that faster access is possible without having to navigate to the device table beforehand.

• System integrators can view and admins & operators can view and edit the System Integrator settings for tenants, enhancing tenant management capabilities.

• A new section titled Microsoft Teams Premium Integration (Direct Routing) has been introduced in the Admin Portal, allowing users to view all configured Microsoft Teams domains within a read-only table.

Improvements:

• AP4 users can view both the name and the subcontract ID when selecting a subcontract for a customer, enhancing clarity and usability in the Contractual & Billing section.

• Users can efficiently edit services and extensions, as previously assigned external numbers are displayed as disabled in the selection drop-down.

• Added enhanced sorting capabilities to the tenant list in the Admin Portal, allowing users to efficiently organise and access relevant entries.

Bug fixes:

• Updated validation rules for phone numbers to accept hyphen characters, enhancing the user experience.

• Cloning a phone extension successfully retains the names of function keys.

• Updated the NTP Server input field to be optional, enhancing user experience when configuring device settings.

• The tenant settings accurately displays the Play announcement before entering a conference checkbox as enabled or disabled, reflecting the current configuration without showing a mixed state.

NCTI Standard

Current version:

• 2.0.0.2

New features:

• Added a new screen pop-up plugin (Notification) that uses the Windows notification GUI.

Improvements:

• Added data synchronisation for contact data of CRM systems Act!, Datev, FreshWorks, Goldmine, Hubspot, Mapi, Maximizer, MS Dynamics, HCL Notes, Odoo, Pipedrive, Sage, Tigerpaw and Zoho for cases where the client keeps running for more than a day.

• Simplified the debug log settings. Instead of requesting a choice between log levels 0 to 5, the trace > file plugin now only contains a switch Use debug log. When this is activated, a high log level is used, otherwise, a low log level is used.

• The tray icon now features a mouse-over text that leads to an explanation of the problem when the icon remains gray.

• The login settings now include an explanation when a plugin remains inactive due to missing requirements.

• Updated the GUI for a more modern look and feel.

• Updated the screen pop-up settings to better indicate the function of the option to automatically close screen pop-up windows.

• The settings GUI now displays the name of the selected plugin above the plug-in-specific settings.

• The settings GUI now indicates the plug-in selection in a way that is also visible when the window is not the active window.

• Improved the status display of the search plugins HCL Connections, Salesforce.com and Sugar CRM.

• Removed support for the Interact.io system.

• Renamed the search plugins Lotus Connections to HCL Connections.

• The Execute plug-in can now be configured to only be active for external calls.

• Terminating the app no longer opens a confirmation panel.

• Rearranged the entries in the tray icon context menu.

• The window titles of error message windows now con the product name.

• Minor GUI improvements of error messages.

• Streamlined the configuration GUI of several search plug-ins.

• Substancially reduced the size of the update package.

• Adapted the update feature to support larger update packages in the future.

• The client now better handles situations where the license server reacts very slowly. 

Bug fixes:

• Fixed a bug that caused the Outlook search to fail sporadically. 

• Fixed a bug that prevented the settings GUI from being opened again after it was closed via the Windows X button. 

• Fixed a bug that caused the client to crash upon incoming calls when the Odoo plug-in was activated yet was not correctly configured. 

• Fixed a bug that could have caused the app task bar icon to be missing.

• Improved security of stored ODBC access credentials. 

Admin Portal

Current version:

• 4.24.0

New features:

• Admin Portal users can conveniently view and edit contractual settings, including contract type and billing options, through the enhanced Contractual Settings tab under Tenant -> Contractual.

• Users can sort the columns of the Contacts table to easily find relevant entries.

• Administrators and operators have the option of viewing and editing the Contractual Settings section for system integrators.

• A welcome modal will be displayed to Admin Portal users of Business Premium tenants, introducing the new voicemail transcription feature.

• The additional column Hardware/Firmware is displayed in the Devices table for a better overview.

Improvements:

• Admin Portal has been enhanced to ensure that the preferred firmware is selected for devices during the creation process.

Bug fixes:

• In the Add device dialog, administrators, operators and system integrators can switch from another device type to the Unprovisioned SIP Device' and add details.

Cloudya Web App

Curren version:

• 1.9.1

Bug fixes:

• It is now possible again to make calls after having attended a meeting which the user joined using the meeting link

• The Microsoft Edge "Unsupported browser" pop-up message no longer appears multiple times

NCTI Pro – ECSTA for SIP Phones

Current version:

• 7.1.1

General Information:

• Release for the installation on Microsoft Windows Server 2025

Bug fixes/improvements:

• Fixed issues with updating lines and line information in ECSTA for SIP phones

• Added the new Snom firmware with a modified command set for "call forwarding by time" to the ECSTA for SIP phones

Admin Portal

Current version:

• 4.23.0

New features:

• Users can sort the table of devices according to the 'Activated' column.

• Configured agents from queue or skill services can be quickly accessed via the service configuration dialogue without having to navigate to the phone extension table first.

• Administrators and operators have the option of viewing and editing the General, Other and Geographical settings section for system integrators.

Improvements:

• When configuring call forwarding to an internal target, the name of the destination is displayed in the table before the form is saved.

Bug fixes:

• Users can open eFax extensions successfully again by using the global search.

• When creating a new object using the Save and create new button, the entry in the quick list is filled correctly.

• When creating base devices, the uaCSTA configuration is retained after saving.

Cloudya Mobile App (Android)

Current version:

• 2.8

Important:

• Please note that Android version 8 will no longer be supported

New features:

• Login: New log-in and authentication process: Unified login across the entire app suite, including the Meet & Share Outlook add-in

• SMS verification:

  • When registering a mobile phone number, users now must verify its correctness by confirming it with a code which they receive per SMS; this way, possible typos in the numbers are avoided.

  • A mobile phone number that has already been SMS-verified does not have to be verified again after logging out and logging into the app

• Contacts: The user can now manage private phonebook contacts directly within the app. Private contacts can be created from scratch or easily added from call history or search.

• AI-powered voicemail transcription is now available for all Business Premium users, automatically transcribing voicemails and showing transcripts in the Voicemail tab, as well as sending them via email, if enabled by the admin.

Improvements:

• It is no longer needed for the user to give the camera permission to join a video meeting

• It is now possible to enable dial tones in the Cloudya mobile dialpad when typing a number

• When making a second call, transferring a call or adding someone to a meeting, the user can now easily select from their personal favorites

• Added a new design of the extended call menu to provide a better structured overview

• The app now respects the native Android Do Not Disturb settings. When the native Do Not Disturb is on, incoming calls won’t ring or vibrate, ensuring the user stays undisturbed

• When starting a call, it is now possible to activate mute and speaker before the call is established

• It is now possible to switch between several connected bluetooth devices during a call

• The user can now start a new call more easily without leaving the call view thanks to the New call button in the call menu

• Added the ability to activate or deactivate the user's microphone and camera before joining a meeting

• Added a drop-down menu for selecting a country code for phone number fields

Bug fixes:

• Fixed a bug where incoming calls were sometimes forwarded to a voicemail without this being set for the extension in the Admin Portal; when an incoming call is received while the user is having an outgoing call, the incoming call is now forwarded according to the settings in the Admin Portal

• Fixed a bug where a delete button was missing when pasting a copied phone number; the backspace button is now visible when inserting a copied phone number from the clipboard into the dial pad

• Fixed a bug which sometimes occurred when exporting large log files; very large support log files can now be exported seamlessly

Cloudya Mobile App (iOS)

Current version:

• 2.8

New features:

• Login: New log-in and authentication process: Unified login across the entire app suite, including the Meet & Share Outlook add-in

• AI-powered voicemail transcription is now available for all  Business Premium users, automatically transcribing voicemails and showing transcripts in the Voicemail tab, as well as sending them via email, if enabled by the admin.

Improvements:

• Call grouping: Calls from the same contact and the same origin are now grouped under the same entry so that it is easier to have a better overview of the call history. Detailed individual entries remain accessible.

• When making a second call, transferring a call or adding someone to a meeting, the user can now easily select from their personal favorites.

• Added the ability to activate or deactivate the user's microphone and camera before joining a meeting.

• Added a drop-down menu for selecting a country code for phone number fields.

• Adjusted minimising call options: When the user minimises a call, the video remains active and the microphone stays on (if enabled). Restoring a minimised call is seamless: All previous settings, such as the loudspeaker mode or camera status, are preserved.

• The user will now see a notification when a new app version is recommended for installation. This prompt appears on the start page or settings tab (when logged in), ensuring the user is always up-to-date with the latest features and improvements.

Cloudya Web App

Current version:

• 1.9.0

Update 26.03.2025:

• AI-powered voicemail transcription is now available for all Business Premium users, automatically transcribing voicemails and showing transcripts in the Voicemail tab, as well as sending them via email, if enabled by the admin

New features:

• Optimised login experience: Redesigned login page including a "remember me" function that keeps users logged in when their browser remains active

• Unified login across the entire app suite, including the Meet&Share Outlook add-in

• Multi-factor authentication (MFA)

• New user profile page to manage settings including MFA and password changes

Improvements:

• User import in System Configuration is now limited to 1000 users

• In case the user doesn't have sufficient permissions to use Cloudya, they are taken to an error page

Admin Portal

Current version:

• 4.22.0

Bug fixes:

• When editing phone extension and services, configuration elements are now displayed that may not have been previously displayed

• When editing a phone extension, the 'calling profile' is now displayed correctly with the configured profile

NCTI Pro for Windows

Improvements:

• In the server administration programme, contradictory configuration processes relating to call forwarding are now intercepted more effectively. If, for example, administrative call forwarding to the mailbox was activated for a user while the Call forwarding service was deactivated in CTI functions, the setting was discarded without a message. Now, messages or questions will appear asking whether and how the setting should be applied.

Bug fixes:

• Fixed a bug where the name of the group has always been displayed when searching for an @  if there was a local UCServer group.

• Fixed a "No audio" issue in connection with the internal pickup if the pickup process took a relatively long time. This could happen, for example, if a TAPI call was picked up by a softphone subscriber and the call took a relatively long time to arrive at the pickup destination.

• Fixed an issue where a newly configured SIP line was not sent to the client if Automatic was configured as the location in the line group.

Admin Portal

Current version:

• 4.21.0

New features:

• Users can now specify the tenant's language, e.g. set this language as the default for new phone or eFax extensions

• The default language for new phone or eFax extensions is now inherited from the customer settings

Improvements:

• Names of referencing objects in 'Referenced by' tables are now displayed as links and can be opened with one click

• The 'Referenced by' table is now also displayed for services with the message 'No references' if the service has no incoming references

• Users can now configure IVR services with caller response options * and #

Bug fixes:

• The number of backend requests when creating certain devices in certain roles has been reduced to prevent request attempts to unavailable resources

• The 'Announce to agent' configuration option for queue and skill services has been optimised such that the value is not lost after the first selection

• The edit button in the eFax table was not working and is now functional again

• Tenants who have a larger number of trunks can now configure all outgoing trunks to the 'Preferred outbound trunk' setting on phone extensions

• The layout of the error snack bar has been adapted such that the text and buttons within the snack bar are fully visible

• The queue services can be opened without console errors and display all configuration options as expected

Admin Portal

Current version:

• 4.20.0

Improvements:

• The device table for the phone extensions has been adapted so that more than 16 entries can be displayed

• Regular package & security updates

• Regular translation updates

Bug fixes:

• The edit button in the queue table was not working and is now functional again

• In the Tenant configuration, the setting for length of the trunk identification number is now also readable if it is not being edited

• An error snack bar is displayed again if a user tries to add the same incoming trunk number twice

• Deletion persistence of Rules and Trunks in Inbound Blocklist Profiles, Exceptional list in Contacts, Skills and Devices in Phone extensions, Members in Groups, Agents in Skills, Caller response options in IVRs

• The firmware list for devices is now also visible after reloading the tab

Cloudya Web App

Current version:

• 1.8.1

Cloudya Desktop App

Current version:

• 1.7.8

Desktop App bug fixes:

• Cloudya Desktop Windows app has better accessibility when using multiple monitors

• Cloudya Desktop App is now accessible again via the Desktop App icon when the app is running in the background

Desktop App CRM Connect:

• New CRM Connect 5.3.6 version has been rolled out with this Desktop App release. This version includes new CRMs.

• CRM Connect is now supported and fully functional on macOS 15

NCTI Pro

Current version:

• 8.6.3.9886

Core Services:

New features:

• The NCTI Pro call window can be extended with additional buttons for telephony functions via registry entries, e.g. dialling DTMF tones, hold, forwarding

Bug fixes/improvements:

• The MSI parameters for the software distribution of the NCTI Pro Client for Windows have been extended to include the UCConnectID

• DTMF is now also available for outgoing calls in the Remote Desktop Client

• In the NCTI Pro Client for Windows, the option "Select as default" is offered again

Further end devices/headsets tested:

• For the NCTI Pro Enterprise clients for Windows, the following headsets from EPOS (formerly Sennheiser) were tested with Version 8.6.3, the following headsets from EPOS (formerly Sennheiser) were tested and added to the overview of compatible third-party products:

  • The following headsets from the manufacturer EPOS have been successfully tested and are suitable for call control, other models from the manufacturer are available with call control/call control:

    • Adapt 660 (Bluetooth ANC Headset w/ Dongle & Case)

    • Adapt 560 II (Bluetooth ANC Headset w/ Dongle)

    • Adapt 160T USB-C II (Stereo Teams certified)

    • Adapt 160 USB II (Stereo UC optimized)

    • Impact 1030 (Mono Bluetooth w/ Dongle)

    • Impact 860 ANC (Duo headset, USB-C, ANC)

    • Impact 760T (Duo headset, USB-C, Teams certified)

    • SC 660 USB ML (Double-sided HS, USB)

    • SP 30 + (Bluetooth Speakerphone w/ Dongle)

    • Expand 80 (Bluetooth Speakerphone w/ Dongle)

Voice Services:

Bug fixes/improvements:

• Fixed a problem where after renaming an end device it was no longer displayed in the overview

NCTI Pro - Metadirectory

Current version:

• 8.6.2.14327

Bug fixes:

• Fixed a bug where If the password had a # or ? as the first character, an empty password was saved and it was possible to log in to MetaDirectory Admin without a password.

• Fixed a bug where the search in the locally installed "Das Telefonbuch" from TVG Verlag did not return any results.

• Fixed a bug where when connecting the CD "Das Telefonbuch Deutschland", a path differing from the default was not saved.

• Fixed an issue where when installing via the command line, the log directory was not saved.

Notes on interoperability

End-of-life/end-of-support for the following third-party products that are no longer supported in the current release:

• Microsoft Windows Server 2012 (End of Support through Microsoft)

• Microsoft Windows Server 2012 R2 (End of Support through Microsoft)

Admin Portal

Current version:

• 4.19.1

New features:

• References of a phone extension are now displayed during editing

• References of an eFax extension are now shown during editing

• The 'Reference by' tables allow for clicking on elements to quickly edit referencing objects

• When deleting extensions or services that are referenced by other objects, the user will get informed and asked whether the deletion should take place

Improvements:

• When creating a new announcement, 'Music on Hold' is no longer selectable if the tenant already uses an announcement of that type

• Within the call forwarding settings of extensions, shortened profile tabs and titles can now be fully seen within a tooltip

• Changed the validation for the cost centre input field to no longer have the semicolon as an allowed character

• Timeout values for 'Return call after failed transfer' can now be set between 1 and 120 seconds

• Improved token processing for greater security

• Improved form validation for calling profiles of phone extensions

Bug fixes:

• When using the 'Delete past dates' button of a time control service, no future dates will be deleted

• Improved the contrast of the text in the global search input field to make it easier to read

• Outbound caller IDs for trunks are now successfully saved when creating new phone extensions

• 'Target on Action when no agent is subscribed' in queue services now filters out phone book entries as they're not configurable as rejection target

• Individual call forwarding rules of phone extensions are now saved when cloning

• When saving devices, the attributes have been adjusted such that no needless error snack bars are shown

• To improve user experience, the copy to clipboard button is disabled within the error handling dialog if an error report is collapsed

• Users can now edit function keys correctly when editing on a second page of the function key list

• Improved authentication checks to prevent incorrect redirections to the insufficient permissions page

• Adjusted the height of the table paginator dropdown to have it vertically aligned with other components

• Call forwarding profiles and rules are now saved correctly after advanced editing when creating a phone extension

• Error snack bars are now also displayed if the causing API response contains an empty body

• The validation rules for 'Unprovisioned SIP Devices' have been adapted to allow additional characters for the unique identifier input field

• Time control services won't accept date input beyond the year 2100

• The indication that the base station is activated is visible and the handsets are activated correctly even if several devices are activated at the same time

• When switching between the function key types, a corresponding loading indicator is shown while waiting for possible targets

• The 'Save changes' button when creating new devices is only activated if a valid mac address / unique identifier has been entered

• During editing and playback of an announcement, the pause button changes back to a play button as soon as playback is finished

• The x button for removing a value from an input field now remains fully visible even on smaller screens.

• LDAP management for Yealink devices has been improved so that (hidden console) errors are no longer triggered

• The 'Save changes' button for extensions is no longer activated too early when new new inbound trunk numbers are configured

• The user can now activate handsets directly from the device table of a phone extension

• Deletion persistence of rules and trunks under Inbound Blocklist Profiles, exceptional list under Contacts, skills and devices under Phone extensions, members under Groups, agents under Skills, caller response options under IVRs

Admin Portal

Current version:

• 4.16.0

New features:

• Users can now add devices of the 'External line' type to their configuration

• Added a new error handling dialog that allows the user to capture more details when an interaction has failed

• The error snack bar is kept visible; it allows you to open further details if an interaction has failed

Improvements:

• Introduced a more uniform highlighting of invalid chips for better identification

Bug fixes:

• Long call forwarding profile names will get truncated to provide a better usability

• Solved a console error when playing an announcement from the kebab menu of the announcement list

• Call recording profiles for phone extensions are now selectable from the drop-down list / aren't greyed out any longer when valid

• By clicking the 'Edit' button on a secondary tab of the tenant information or contract page, the admin portal automatically scrolls to the relevant section

• Values of an opened drop-down list now instantly change translations when changing the language

• The 'in use' column values of the Inbound Blocklist Profiles are now also translated when changing the langiage

• The 'Item has been updated elsewhere' snack bar won't be shown any longer when opening the already visible object from the quicklist

NCTI Pro

Current version:

• 8.6.2.9772

Core Services

Bug fixes/improvements:

• Fixed an issue where the reconnect from the NCTI Pro clients for Windows was no longer executed promptly

• Fixed an issue where the certificate supplied in the UCServer could not be assigned to the UCWeb Server

• Accelerated the data search in the journal database

Voice Services

Bug fixes/improvements:

• Fixed a bug where due to incorrect synchronisation timing, the assignment of phone numbers to users was deleted

• Fixed an issue where the call forwarding set on a SIP line was set in the telephone system and the UCServer, which resulted in a "loop" for group subscribers

NCTI Pro - Metadirectory

Current version:

• 8.6.1.142914

Improvements:

• The expiration date of the software maintenance agreement is now displayed in the "Online licenses" menu

Bug fixes:

• Reinserted the missing page for entering the login data in the DATEV replicator

• Fixed a problem with decoding and encoding of the password for UCConnect

• Fixed an issue where an incorrect registry entry was written during new installations

• The license for the CROSS replicator (for VW Cross) is now evaluated by MetaDirectory

Notes on interoperability

End-of-life/end-of-support for the following third-party products that are no longer supported in the current release:

• Microsoft Windows Server 2012 (End of Support through Microsoft)

• Microsoft Windows Server 2012 R2 (End of Support through Microsoft)

Administration Portal

Current version:

• 4.15.0

New features:

• Users can now edit existing 'external line' devices

• Users can now delete multiple base devices via the Devices table

• Privileged users can create new 'Unprovisioned SIP' or 'XCAPI' devices

Improvements:

• Feature: The portal now shows the target name within the caller response options table of an IVR service for better identification

• Other: Regular translations update

Bug fixes:

• Fixed a bug where users no longer received a preview of a CSV file to be imported

• Solved an issue where opened drop-down lists could overlay the content of the footer

• Fixed a problem where the basic validation of a CSV file did not take place

• Fixed an edge case where the deletion of devices because of a similar unique identifier failed

• Fixed an edge case where the phone extension input form could react delayed when entering an invalid email address

• Fixed an issue where UI elements within the call forwarding profiles weren't well aligned

• Fixed an issue where the save button for announcements remained disabled when playing an audio file

• Fixed an issue where users without an admin or operator permission were able to edit 'Enable reinvite' and 'NAT' for base devices

• Fixed the default value for external ringtones to 'Ringtone #1' when creating standard devices

• Solved an issue where the paper plane icon of the 'Help us improve' went missing

Administration Portal

The new Administration Portal makes managing Cloudya easier and faster. With a completely redesigned interface, in-app guidance and improved security, it simplifies setup and configuration. It also combines NSC5 and Service Portal 3, bringing both tools into one place for a smoother experience.

Current version:

• 4.14.0 (incl. changes of various prior versions)

New features:

• User with the permission type cdr-access-extended can now retrieve CDRs of the last six months

• Added a Trunk assignment section for unprovisioned SIP devices

• Added the checkbox Locking PC / data port to the tenant configuration settings

• Users can now add base devices

• Added ability to add / remove trunks from the configuration form of a blocklist profile

• Added server-based validations for unique identifiers (e.g. MAC addresses) when adding multiple identifiers

• Added links to configured destinations in the DDI table to allow opening linked objects quickly

• Users can now add handset and port devices

• Added tenant identifier, system integrator name and operator name to the clipboard when using Copy to clipboard function within the tenant list

• Users can now edit edit SIP settings for unprovisioned SIP / XCAPI devices

• Added an option which allows users to activate/deactivate devices from the phone extension

• Added a button to the select-autocomplete component that allows users to remove current selection quickly

• Users can now edit the ringtone settings for handset and port devices

• Users can now edit the General section of unprovisioned SIP / XCAPI devices

• Users can now edit the Geographical settings section of unprovisioned SIP / XCAPI devices

• Users can now edit the General section of handsets and port devices

Improvements:

• Removed the Hostprofis whitelabel theme

• Cloudya (Zebra) devices are no longer included into device count limitation for phone extensions

• Tabs remain visible within Tenant > General when scrolling

• Levelled the height of Input and Select components in tables

• Buttons with default actions (Add / Edit / Delete) now show an icon

• Replaced the skill level & penalty questionmark icon with an "i" icon

• Reduced the font size of the quick list counter (amount of opened objects) – UI improvement

• Changed the order of controls and updated default values for the modal when adding a new function key

• Implemented UI improvements for the call forwarding configuration in phone extensions

• Playing announcements now stops when navigating to another page

• Limited the width of tool tips to have line breaks and show larger texts with better readability

• Added a button to the infinite-autocomplete-field component that allows users to quickly remove the current selection

• Added a subtitle for voicemail greetings for the phone extensions configuration form

Bug fixes:

• Fixed a bug when there was an error when adding new agents; saving an (outbound) queue/skill is still successful

• Fixed a bug with the infinite-autocomplete component to call data retrieval endpoints multiple times

• Fixed a bug when interacting with the device type Yealink T58A/V

• Fixed a bug with the infinite-autocomplete-field search component which now shows the name and value in the same line (instead of showing it in two)

• Fixed a bug where the progress bar was not displayed correctly when deleting multiple devices

• Fixed a bug when the function key list type is shown on pressing enter when the trunk drop-down is open

• Fixed a bug where the add button was not disabled when giving wrong input for trunks

• Fixed a bug where the devices button in the tenant list was visible for SIP trunk contracts types

• Fixed a bug with the horizontal scroll bar being visible for screens with the screen resolution of 1440x900px

• Fixed a browser console error when creating a phone extension

• Fixed a bug which prevented the calling method "hideRow" unnecessarily to improve table performance

• Fixed a bug where changing the type of function keys under phone extensions allowed to select from a previously selected type

• Fixed a bug where the play button for announcement remained the pause button after playback has finished

• Fixed a bug where filtering was not always working with the select-autocomplete component and infinite-autocomplete-field component

• Fixed a bug where the controls within External numbers/DDI of phone extensions were not visible

• Fixed a bug where the Add extension button was enabled while filtering when it was not supposed to (limits reached)

• Fixed a bug where the links in the contacts list were not working

• Fixed an error where the pagination buttons in the contacts table were misaligned with the width between 1291 and 1467px

• Fixed a bug where changing the Brand and model in the device creation form was not working and the form was not reset

• Fixed a bug where the Advanced settings stepper was shown twice when editing General tenant settings

• Fixed a bug where a trunk (without range) was not added when saving a phone extension or service

• Fixed a bug where a deconfigured trunk was not always removed when saving a phone extension or service

• Fixed an error where not all configured trunks (without ranges) were shown when editing

• Fixed a bug where Geographical settings and SIP section showed incorrect values for standard devices when Inherit site configuration was turned on

• Fixed a bug where the email input field of the login page showed an extra space character which needed to be removed

• Fixed a bug where thee drop-down column in trunks table showed two dashes if no drop extension was configured

• Fixed an error with the missing trunk title for extensions within External Numbers/DDI

• Fixed an error where the unique identifier validation was incorrect for creating softphones

• Fixed a bug where the site option sections for devices were not read-only when Inherit site configuration was turned on

• Fixed a bug when adding licenses to base devices, a user had to click the cancel button twice in order to close the control

• Fixed a bug where toggling on LDAP configuration for devices did not show the terms warning box

• Fixed a bug where it was not possible to save the call forwarding rule set when Specific internal calls was selected

• Fixed a bug where only the first 16 trunks of a tenant were selectable in the extension and service configuration forms

• Fixed a bug where there was a browser console error when logging in the first time using a higher account level

• Fixed a bug where there was a shadow visible behind the red exclamation mark icon within the devices dialog

Cloudya Web App

Current version:

• 1.8.0

and

Cloudya Mobile App (iOS)

Current version:

• 2.7.2

and

Cloudya Mobile App (Android)

Current version:

• 2.6.1

New features:

• Presence statuses will be available to everyone to better reflect user availability. Furthermore, we are introducing Global DND to disable notifications on all platforms as well as Device DND to disable notifications only on the device where it is activated.

NCTI Pro

Current version:

• 8.5.2

Bug fixes:

• Fixed a bug in the client for Windows; users can no longer be displayed or added as an active contact if they have been deactivated in the Active Directory

• Fixed an issue with the automatic location assignment which did not work if rules were entered for the line numbers

• Fixed a bug with LDAP filters; now the LDAP filters for reading in the Active Directory under User Administration are saved

• Fixed a bug with the search node; the search node in the NCTI Pro Client for Windows for "MetaDirectory when connected via UCConnect" is now only displayed if the NCTI Pro Client is connected via UCConnect

• Fixed a bug with the connection to UCConnect where the filter for the data source in the NCTI Pro Client for Windows was not taken into account

• Fixed an issue with the softphone connection via SIP trunk with TCP where if the configuration was originally made via UDP and later changed to TCP, the lines were no longer "green" after a UCServer restart

NSC5

Current version:

• 4.7.0

Improvements:

• Updated some translations

Cloudya Web App

Current version:

• 1.7.20

Bug fixes:

• Fixed issues related to click-to-dial

NCTI Standard

Current version:

• 1.2.0.307

New features:

• The screen popup for incoming calls now also contains the company name

Improvements:

• Improved data protection in Freshworks/Freshsales, Hubspot, Pipedrive, and Zoho CRM contact search

• Adapted the Internet search to changes made by the online phone book local.ch, so that this feature is now available again

• Activating and deactivating modules in the main settings page will now immediately activate / deactivate the module

• The single line NFON TSP will no longer be included when NCTI Standard is installed on a Windows Terminal Server

• Adapted the Zoho CRM contact search to changes made by the Zoho, so that this feature is now available again

Bug fixes:

• Hubspot: Fixed a regression that caused the app to crash when it searched the Hubspot CRM for a caller number that was unknown to the CRM

• Odoo: When the app is restarted, the search already works during the initial data synchronization

• Fixed a bug that prevented the screen popup from working with all contacts of Freshworks/Freshsales systems that contain a very large number of contacts

• Removed wrong information about support of the Freshworks/Freshdesk CRM system. Currently, only Freshworks/Freshsales is supported – support for Freshdesk will be added in a future release

NCTI Standard macOS

Current version:

• 5.3.0

Improvements:

• Added two new AppleScript handlers: incomingAccepted for when incoming calls are accepted and outgoingAccepted for when outgoing calls are accepted by the other party

• Added support for Gequido GX5+ phones. Compatibility with other Gequido phones and various Fanvil phones is probably but hasn't been tested yet

• Added support for HTTPS communication with Yealink phones for phones that require it; up to now, this feature has only been available via special configuration

• Made some changes in the French language support

• Improved initialisation of IP phones for better handling of phones the configurability of which has not always been completely stable

Bug fixes:

• Fixed a regression of Version 5.2 that caused the window for displaying the open source licences to remain empty

• Fixed a regression of Version 5.2.1 that caused a nonsensical menu entry (not used for NCTI standard) to appear in the help menu

• Fixed a small GUI layout problem in the German language settings window

• Fixed a bug that caused the height of the settings window to increase by 6 pixels each time the application was made active while the call handling tab was open

• Fixed a bug that sometimes led to an incorrect selection of the application to handle a URL type in the settings. This bug only occurred if several applications with the same name were installed which could handle the URL type in question

Cloudya Web App

Current version:

• 1.7.19

Improvements:

• General improvements and bug fixes

Cloudya Web App

Current version:

• 1.7.18

Bug fixes:

• General improvements and minor bug fixes

NCTI Pro

Current version:

• 8.5.0 (9093)

Clients:

• MetaDirectory 6.1.1 (14085)

New features:

• NCTI Pro is now compatible with ProCall Analytics

• The activation of individual SIP registrations to Mitel MiVoice Business is now supported

• NCTI Pro for Windows now supports Jabra and Yealink headsets

Discontinuations:

• As of May 31, 2025, mobile apps can no longer be used with NCTI Pro Version 7

Improvements:

• Improved barrier-free use of the ChatApp to increase accessibility for all users

• It is now possible to copy and paste texts and gif files from other applications into the chat as text or gif file

• Improved the display when sending files in the chat

• Improved the use of hyperlinks in the chat

• Improved the check for changes to the user object when connecting the Active Directory as a user database. This reduces memory consumption for a large number of users/groups.

• Improved the reading of a large number of users and groups in the MetaDirectory Administrator

Bug fixes:

• Fixed a bug with the use of administrative call forwarding when the client was logged off to the mailbox, where lines newly added to the line group were ignored

• Fixed a problem with the NCTI Pro Client for Windows when the connection to the UCServer was switched between VPN-less and direct connection (automatically) during a call (audio/video). In this case, the call window was closed

• In some cases, the DATEV replicator could not be subsequently changed because the “NLogFx40.dll” could not be loaded.The “NLogFx40.dll” is obsolete and the call has been removed.

• Fixed a bug where an error message was displayed in the “Google people Replicator” and the replication was canceled with “The path has an invalid format”

• Fixed a bug where the parameterised search no longer worked on the website

NSC 5

Current version:

• 4.5.1

New features:

• Logged-in users can now go to the user profile app via the user menu

Improvements:

• Improved the toggle button behaviour when using the navigate back function of a browser

Bug fixes:

• Fixed a bug in session management when access tokens were expiring

NCTI Standard

Current version:

• 1.2.0.304

Improvements:

• Added support for Salesforce.com sandbox systems

Bug fixes:

• Various bug fixes

Cloudya Web App

Current version:

• 1.7.17

Bug fixes:

• Minor bug fixes

Cloudya Web App

Current version:

• 1.7.16

Improvements:

• Red banner has been removed for users without the mobility option

• A callee's number is now also displayed in the forwarded voicemail messages

Bug fixes:

• It is now possible to create a dynamic conference after putting the first call on hold

Service Portal

Current version:

• 1.18.8.0

Bug fixes:

• Fixed an API bug where  when setting the "useSiteOptionsFromSite" attribute to false for a device, the device was not getting a separate/individual site option set

• Fixed an API bug where when creating new unprovisioned-sip or xcapi devices, it was not possible to add notes due to the POST requests

• Fixed a bug where the data attribute concurrentLines was missing from softphone devices

• Fixed an API bug where the "displayName" value was shown twice in the Rest API; now the value is shown once as expected

• Fixed a bug where when fetching device details of a NCTI Pro device,  the sipUsername and sipSecret attributes were missing

Improvements:

• Various internal improvements

Cloudya Mobile App (iOS)

Current version:

• 2.7

New features:

• All partners and customers in pilot mode will get new Presence states that better reflect their availability. Additionally, we are introducing Global DND to disable notifications on all devices, and Device DND to disable notifications only on the device where Device DND is activated.

• Partners and customers in pilot mode can activate the Presence synchronisation with Microsoft Teams from the Administration portal. The "line-in-use" state will then synchronise with the "in a call" state in both directions.

Improvements:

• Extended menu in meetings, also in the landscape mode

• In meetings, the visual reactions are now available via a separate button

• The management of the meeting participants is now available in the call menu

• Redesign of the onboarding for emergency calls and call through country selection

• Siri shortcuts are now available for Cloudya

Bug fixes:

• Fixed a bug preventing outgoing calls to external numbers to be made from the voicemail; it is now possible to call back external numbers from the voicemail history

• Fixed a bug where the loadspeaker would switch off due to accepting a second call; if the loudspeaker is active during a call, it stays active with a second incoming call, while the first call is put on hold

Cloudya Mobile App (Android)

Current version:

• 2.6

New features:

• All partners and customers in pilot mode will get new Presence states that better reflect their availability. Additionally, we are introducing Global DND to disable notifications on all devices, and Device DND to disable notifications only on the device where Device DND is activated.

• Partners and customers in pilot mode can activate the Presence synchronisation with Microsoft Teams from the Administration portal. The "line-in-use" state will then synchronise with the "in a call" state in both directions.

NSC5

Current version:

• 4.3.3

Bug fixes:

• Fixed a bug where the application/tab froze for some users after the login

• Fixed a bug where the preview switch bar/toggle button was not visible for users which were supposed to see them; now these elements are visible for users with the corresponding permissions

NSC5

Current version:

• 4.3.2

New features:

• Changed the login completely; users will now have to enter their known Cloudya credentials to log in

• Changed the menu structure for tenant-related functions

Bug fixes:

• Various improvements and bug fixes

Cloudya Web App

Current version:

• 1.7.15

Important:

• All partners and customers in pilot mode will get new Presence states that better reflect their availability. Additionally, we are introducing Global DND to disable notifications on all devices, and Device DND to disable notifications only on the device where Device DND is activated.

• Partners and customers in pilot mode can activate the Presence synchronisation with Microsoft Teams from the Administration portal. The "line-in-use" state will then synchronise with the "in a call" state in both directions.

Cloudya Web App

Current version:

• 1.7.14

Important:

• Older versions of Cloudya Desktop App, below 1.7.0, are no longer usable due to security risks. It is required to update to the latest versions.

Bug fixes:

• Fixed a bug where click-to-dial wasn't working after dialing a number via the dialpad

• Fixed a bug for Jabra Evolve2 65 headset where, if a call was forwarded to a queue, no call control was possible via button

Cloudya Web App

Current version:

• 1.7.13

Features:

• The app now supports call control for Jabra Evolve 2

Bug fixes:

• Minor bug fixes

Cloudya Web App

Current version:

• 1.7.12

Important:

• Cloudya Desktop app versions older than 1.7.7 now display a notification to warn users that all versions older than 1.7.7 will no longer be accessible from May 1, 2024, and that an update to the newest and secure version is required. The notification will not be visible in case administrators update the app on users' behalf with the auto update file set to ignore.

Cloudya Web App

Current version:

• 1.7.11

Bug fixes:

• Minor bug fixes

Cloudya Web App

Current version:

• 1.7.10

Bug fixes:

• Fixed a bug where a voicemail was still shown after being deleted

• Fixed a bug where a user was able to join a meeting multiple times

• Fixed a bug where while copying numbers with special characters and then dialling them, the dialled numbers were not sufficiently sanitised

• Fixed a bug where for outgoing calls initiated by CRM the name of the callee was not shown correctly

Nmonitoring Queues

Current version:

• 23.09

Improvements:

• New Agent Page (QAP)

• New real time reporting engine

• Streamlined look-and-feel that covers Reports, Wallboard

• Better accounting of scheduled emails, report limits and database size

• An improved JSON API interface

Bug fixes:

• T​​​​his release incorporates approximately 250 updates

Note: In order to use the New Agent Page (QAP), the user class key NEWAGENTPAGE must be removed by your adminstrator.

Cloudya Web App

Current version:

• 1.7.9

Bug fixes:

• Fixed a bug where when planning a meeting, the meeting would be set as a recurring meeting, while the date and time of the meeting would be lost while editing

Cloudya Web App

Current version:

• 1.7.8

Bug fixes:

• Fixed a bug where after ending a call in Cloudya, the ringtone would play on an endless loop upon pressing the play button on the keyboard or after removing the headset

Administration Portal

Current version:

• 1.18.1.0

Improvements:

• Added an endpoint to delete all defined visibilities for a phone book entry

• Added Phone Authentication information to API

• Added limited sorting for target API endpoints

• Added information whether an operator allows "Nmonitoring Queues" to customers/<id>

• Added information whether an operator allows "LDAP" to customers/<id>

• Time Control Service: The consistency in the API request is now maintained

• Removed attributes from DIDS data sets

Bug fixes:

• Fixed a bug with GET ./customers/<tenant_id>/targets/routing-prefix/<id> which now returns the correct value for the "prefixMaximumLength" attribute

• Fixed a bug with Zebra (Cloudya App Suite) and Lync/Teams devices which are now no longer attachable to another phone extension

• Fixed a bug where the response of POST /virtual-fax-extensions returned an invalid href when extensionNumber was empty

• Fixed a bug where the response of GET ./customers/<id>/targets/phone-extensions/<id> was missing a link to ./callforward-globals

• Fixed a bug where a service number was missing for the virtual fax extensions

• Fixed a bug where a phone extension POST request did not allow the timezone link

Cloudya Mobile App (Android)

Current version:

• 2.5.3

Bug fixes:

• Minor improvements for version compatibility

Cloudya Desktop App

Current version:

• 1.7.7

New features:

• The zoom level of the Desktop App is now restored after exiting the floating window

• The floating window is always placed at the top

• The app does not actively get minimised when a rich call notification appears

• The app resumes its original state (maximised or minimised) after a call ends from a floating window

Improvements:

With the new Cloudya Desktop App, the Electron version of the App is updated to the latest. This:

• fixes security issues and bugs

• makes the app compatible with new OS versions

• makes it easier to implement new features we will use with the latest APIs

• improves the app performance

Bug fixes:

• Fixed security vulnerabilities for the Desktop App

• Fixed various security vulnerabilities with CRM Connect

• Fixed a bug where the task bar options for Cloudya Desktop App in Windows were not working

• Fixed a big where the F9, F10 and F11 shortcuts were not working

• Fixed a bug where the app was no longer scalable; now it is scalable with the monitor scalability

• Fixed a bug where Cloudya wasn't completely closing the app via the "X" option or the "Close Window" taskbar

• Fixed a bug where it was not possible to add a new CRM in MAC OS 14 and above

Cloudya Web App

Current version:

• 1.7.6

Improvements:

• Minor bug fixes and stability improvements

Cloudya Web App

Current version:

• 1.7.5

Bug fixes:

• Fixed a bug where it was sometimes not possible to share screen or enable video in meetings when in the guest mode

Cloudya Web App

Current version:

• 1.7.4

New features:

• The "parallel ring" feature is now available only for extensions as well as external numbers and not for services, such as queues, skills and groups

• The Outbound Trunk menu is no longer displayed

Bug fixes:

• Fixed a bug where CRM activity logging did not work for contacts saved with special characters; now it works as expected

Cloudya Web App

Current version:

1.7.3

New Features:

• DTMF (touchtone) is now available in the ringing state. This enables outbound calls to public Italian numbers and special services

Bug fixes:

• Fixed a bug where the CRM name was not resolved on incoming calls, due to the presence of a special character in the number saved

• Fixed a bug where inbound calls were not resolved with CRM Outlook contacts

NCTI Standard for Windows

Current version:

• Windows: 1.2.0.293

New Features:

• Added support for Yellink VP59 and T33G phones

• Added CRM system Hubspot

Bug fixes:

• Added missing error strings for several installer update error case

• Fixed a regression that caused the Drag & Drop dialing to no longer work

• Fixed a bug that caused the Datev plugin to crash if it was activated on a host where no Datev client was installed

• The screen popup for incoming calls will now only display the Open Contact button when a contact has been found and when the CRM can be opened

• The provider list in the internet search plugin is now already populated when the app starts for the first time after the installation. Previously, this was only the case for subsequent app launches.

• Fixed cases where the internet search no longer worked for these online directories: Das Telefonbuch and Das Örtliche (Germany), Herold (Austria), local.ch and search.ch (Switzerland)

• Fixed a regression that caused the hotkey dialing plugin to no longer be activated by default

• Fixed an installer bug that could potentially enable security issues

Cloudya Web App

Current version:

• 1.7.2

New Features:

• It is now possible to hide the coachee notification on every subsequent login by clicking Got it when getting the notification for the first time

Bug fixes:

• Fixed a bug where the welcome tune was played while enabling the blurred background

• Fixed a bug where when adding a new Cloudya user to an existing extension, the connection between the user and the extension was not saved; now the defined extension is saved, as expected

Cloudya Web App

Current version:

• 1.7.1 (hotfix)

Improvement:

• It is now possible to transition from a floating window to the Cloudya main app using an expand button

Cloudya Desktop App

Current version:

• 1.7.0

New features:

• Floating window is now displayed when minimizing the desktop app during an active call. Please get the version 1.7.0 to keep on using the floating window in combination with the Cloudya app for Teams.

• Users can choose to use a custom ringtone instead of the default ringtone by uploading a MP3 file

• CRM Connect version 5.2.2 is released which fixes several bugs

• Making a call with the Cloudya app from Teams using the desktop app in the background is now possible again

• The app now supports Window Server 2019 and above

• Easier access to the update file by changing the location of the file to the same as the installer

• Changed the installer location to C:\Program Files\xxx – only on clean installation

Cloudya Web App

Current version:

• 1.7.0

Bug fixes:

• Fixed a bug related to a contact name resolution on an incoming call from a CRM contact; the contact name is now properly displayed as expected

Cloudya Mobile App (iOS)

Current version:

• 2.3.1

Improvements:

• Preparatory adjustments for future versions.

NCTI Premium

Current version:

• 3.2.1 - 18616

New features:

• Deployed Addin Library 2211.129

• The call forwarding text box is now hidden in presence

Bug fixes:

• Fixed a problem with the terminal services logout

• Fixed a problem with the phone number format in the preview window for Switzerland

Cloudya Web App

Current version:

• 1.6.15

New features:

• CRM Connect search results are now paginated

• Cloudya passwords must now contain at least twelve characters in order to be accepted

Bug fixes:

• Fixed a bug where the option to open a contact for incoming calls in a CRM was only activated if the Search through CRM contacts was activated; to open a contact is now possible with the search option disabled

• Fixed a bug where CRM search results were updated according to the previous search results; now the CRM search results are updated according to the latest search request as expected

• Fixed a bug where when activating or deactivating Call Forwarding, a forwarding banner wasn't updating automatically; now the call forwarding banner is updated automatically as expected

Cloudya Mobile App (Android)

Current version:

• 2.5.2

Bug fixes:

• Fixed a bug which caused the callee not to hear the caller after the call had been put on hold and then was taken off hold again; now both parties hear each other as expected

Administration Portal

Current version:

• 1.17.2.0

Bug fixes:

• Fixed a bug when resetting the password via the Password Forgotten function, during which it was possible to enter special characters not accepted by the Profile page when changing the password while logged in; the same password requirements are now enforced when changing the password with the Password Forgotten function as when changing the password on the Profile page

• Fixed a bug which prevented Panasonic devices from being registered

Improvements:

• Added information about default blacklist profile to .../customer/<id> endpoint

Cloudy Mobile App (Android)

Current version:

• 2.5.1

Bug fixes:

• Fixed a bug that limited the responsiveness of the app

NSC 5

New features:

• Change log: text-based filter for invalid json objects (SP4-1313)

• Converting system timestamps to user's timezone (SP4-1182): If a browser detects that a user is not in the CE(S)T timezone, then the time stamps are displayed with the time difference in brackets after the time, for example, "2023-05-03 18:06:30 (+1:00)", the tooltip will show "2023-05-03 17:06:30 in the timezone Europe/London, based on the information of this browser". This is done in in the following tables:

  • CDR/Call data record (Column: Time)

  • Change log (Column: Time)

  • Devices table (Column: Created On)

  • Sites (Column: Obsolete since)

Bug fixes:

• Fixed a bug in Tenant -> General where the wrong contact information was displayed in some situations; correct contact information is now displayed, as expected

• Fixed a bug where a device was not shown after paginating; now the device is visible, as expected

• Fixed a bug in the Change log where "null" was visible in search results when, for example, filtering for inbound trunks; "null" is now no longer displayed for strings that do not match

Cloudya Web App

Current version:

• 1.6.13

New features:

• Cloudya now uses ISO language codes instead of ISO country codes for language selection

• Fax is now available in Cloudya MS Teams

Bug fixes:

• Fixed a bug in Cloudya Tenant Management where a search for accounts in permissions resulted in a search dialog being broken; now the search results are displayed as expected

• Fixed a bug where a caller name was missing in a call notification while using Click2Dial

• Fixed a bug where users were getting two download notifications in Cloudya; now there is only one download notification, as expected

• Fixed a bug where Cloudya didn't honor the language settings of the operating system; now it adapts to the OS language, as expected

• Fixed a bug where Firstname disappeared after scrolling through the Cloudya wizard; now the firstname is visible as expected

• Fixed a big where a Meeting view was broken after a pinned participant left the meeting

• Fixed a bug where CRM settings showed multiple entries of the same CRM

• Fixed a bug where a wrong number was displayed in the active call after transferring the call

• Fixed a bug where after initiating a call via Salesforce CRM, the activity wasn't logged in the CRM

Cloudya Mobile App (Android)

Current version:

• 2.5

New features:

• It is now possible to revoke the registration of a mobile phone number at any time

• It is now possible to display the app log files and send them

• It is now possible to send DTMF tones via the dialpad while the call is in the "ringing" status

Improvements:

• Under Settings, it is now possible to switch the Android secure flag on and off, thus enabling users to take screenshots of the app screen

• Authorisation is now required for the app to send push notifications (for incoming calls)

Bug fixes:

• Fixed a bug where users were not able to scroll on the GSM register screen to select Skip or Register buttons; now the privacy notice when registering phone numbers is also readable on smaller displays

Cloudya Mobile App (iOS)

Current version:

• 2.3

New features:

• It is now possible to display the app log files and send them

• It is now possible to send DTMF tones via the dialpad while the call is in the "ringing" status

Improvements:

• It is now possible to turn the face-centering feature of participants in meetings on and off

Bug fixes:

• Global stabilisations and improvement of the app codebase

Administration Portal

Current version:

• 1.17.0.4

Bug fixes:

• Prohibited the change of the permission setting "intern" once it has been set to "intern"

Cloudya Mobile App (Android)

Current version:

• 2.4.1

Improvements:

• Added an explicit confirmation dialogue for registering a phone number

Administration Portal

Current version:

• 1.17.0.1

Bug fixes:

• User can make controls writable and data is saved to database

• Fixed a bug where while trying to set a new password users were receiving error messages that the password was invalid; now users can set a new password as expected

Cloudya Web App

Current version:

• 1.6.10

Features:

• Plantronics headsets now control an active call, not a call on hold

• Jabra headsets headsets now control an active call, not a call on hold

Bugfixes:

• Fixed a bug which prevented a blind transfer to an external number; now users can make a blind transfer to external (unsaved) numbers as expected

• Fixed a bug where after the login the first CRM search failed and returned no result; now the CRM search works after the login as expected

• CRM settings now have priority over server settings

Cloudya Web App

Current version:

• 1.6.9

Bug fixes:

• Fixed a bug related to the login page when "Remember me" was activated; now, after first opening the app, the users are redirected to the telephony page, as expected

• Fixed a bug which caused video subscriptions when using the Pin/Unpin participant functionality in meetings

Cloudya Mobile App (iOS)

Current version:

• 2.2.1

Improvements:

• Improved audio output device selection in meetings

Bug fixes:

• Fixed a bug which caused some issues when transferring the registered phone number from older app versions; now the registered phone number is correctly transferred from older app versions

Cloudya Desktop App and Cloudya Web App

Current version:

• 1.6.8

New features:

• Optimised the size for rich call notification for incoming calls

• Optional activity logging for supported CRMs is now available

Bug fixes:

• Fixed a bug where the shortcuts on the NumPad were not recognised; the shortcuts on the NumPad are now recognised as expected

• Installing and deinstalling Cloudya will now require admin rights

• MSI. & EXE. installer are now able to adapt to the OS language

Cloudya Mobile App (iOS)

Current version:

• 2.2

New Features:

• When registering a mobile phone number, users now must verify its correctness by confirming it with a code which they receive per SMS; this way, possible typos in the numbers are avoided

• A mobile phone number that has already been SMS-verified does not have to be verified again after logging out and logging into the app

• The registration of a mobile phone number can be revoked at any time

• As soon as the app goes into the background (e.g. in the App Switcher), the content of the currently open screen is covered

Improvements:

• It is now possible to prevent the calls to and from the app from being entered in the iPhone's native call list as an option

• It is not possible to reset the password (Forgot password) in the app

• The sounds of the dialpad buttons have now been made audible

• Switching manually from Wi-Fi to GSM is now seamless (without users noticing an information screen)

• If no action has been selected in the default call forwarding profile, the "Always" banner is no longer displayed

Bug fixes:

• Fixed a bug where the current status of the speaker in the call screen was displayed incorrectly in some cases

• Fixed a bug that erroneously indicated that the camera was off during 1:1 calls

• Fixed a bug that made the app available in the Apple Mac Store even though the app had not been released for Mac

Cloudya Mobile App (Android)

Current version:

• 2.4

New Features:

• It is now possible to see screen sharing from other participants in meetings

Improvements:

• User ringtone and video settings are saved after a logout and re-login

• It is now possible to copy phone numbers to the clipboard in the most important parts of the app

• The app launch is now faster

Bug fixes:

• Fixed a bug that prevented a call from being forwarded from the app (in just a few cases)

• Fixed a bug that displayed a misleading error message when deleting a voicemail

• Fixed a bug that caused the widgets for favourites and conferences to be displayed without content on Android 12

• Fixed a bug that caused difficulties when switching networks in a busy call (from Wi-Fi to a mobile network and vice versa)

• Fixed a bug that, under rare circumstances, blocked the phone number format check when registering mobile phone numbers

Cloudya Web App

Current version:

• 1.6.7

New features:

• Visual reactions are now displayed in bubbles for the gallery view and pinned participant

• Saving settings with Device Settings is now consistent across all instances in the Cloudya Desktop App and Cloudya Web App

• Google Chrome notification now shows queue information for incoming calls

Bug fixes:

• Fixed sporadic connectivity issues for Jabra headsets which occured during starting and after refreshing the app

• Fixed sporadic connectivity issues for Epoc Senheiser headsets which occured during starting and after refreshing the app

• Fixed a bug where the unmute button appeared disabled

Administration Portal

Current version:

• 1.16.7.0

New features:

• Added site information to endpoint for devices for extension

Bug fixes:

• Removed voicemail service as a possible target from Timecontrol service

• Resolved an issue with time settings for queue/skill when setting to OUTBOUND type

• Fixed a bug during which calls to CreateCustomer resulted in timeout

Cloudya Web App

Current version:

• 1.6.6

Bug fixes:

• Resolved an issue related to audio playing over a default speaker

Administration Portal

Current version:

• 1.16.6.2

Bug fixes:

• Fixed a bug which caused a "Telefony is offline" notification to appear in Cloudya do to an incorrect language code

NCTI Premium

NCTI Premium Server

Current version:

• 3.2.1 (18604)

Bug fixes:

• Updated the ucusers.exe version so that it is deployed upon upgrade

• Call forwarding text box is now hidden in presence

• Added a possible fix for terminal services logging out crash

• Fixed an issue with the telephone number format in the preview window for Switzerland

• Fixed an issue which led to users being disabled if the ucserver restarted

NCTI Premium Client

Current version:

• 3.2.1 (18604)

Improvements:

• Added new Standard CRMs (Suppsonic, Codex, Efficy, Recruit, Now Cockpit, Zoho, Bigin, Catch, Microsoft Dynamics Business Central, Clio)

• Added new Controlled CRMs (Emis Web, Zammad, CommTrak, Alliance, StaffManager, Cx Housing & Management, Acumatica, Vecta, InsuredMine, Servicem8, Rex Sales CRM)

Administration Portal

Current version:

• 1.16.6.1

Bug fixes:

• Added support for order-based efax extensions

Cloudya Web App

Current version:

• 1.6.5

New Features:

• Launched CRM Connect for MAC

Bug fixes:

• Fixed a bug where the avatar in the top bar was not visible; now it is visible as expected

• Fixed a bug where the Pull call icon was displayed without an active call; now the icon is not displayed in such a case

NSC

Features:

• Improved Change Log View:

  • Change log details are now displayed directly in table of Change Log View

  • Added filter control to filter json object

  • Go to next/previous change log entry is now available

• Devices View:

  • "N/A" as device status is now displayed for device types which do not support registering

  • Primary device for extension is now indicated with a "*"

• Tenant List View:

  • Added "Extend the "trial period" column for "trial permanent" tenants

  • Added filtering for "trial" and "state" to tenant list view

Cloudya Web App

Current version:

• 1.6.4

New features:

• Reactions in meetings (for customers using pilot mode)

Bug fixes:

• Fixed a bug where the orbit button was not shown; now it is displayed as expected

In addition to the new features, improvements and bug fixes available in the Cloudya Web App, the Cloudya Desktop App contains the following:

Desktop App

Current version:

• 1.6.4

New features:

• MSI installer for Cloudya including CRM Connect for mass deployment

• CRM Connect

  • Resolved uninstall issues when exe is removed from the system

  • Salesforce - Added support for Encrypted field

Bug fixes:

• Fixed a bug which led to a black pop-up window to appear when CRM connect was in the background with "No CRM" selected; now the feature works as expected

Cloudya Mobile App (iOS)

Current version:

• 2.1.1

New features:

• Introduced reactions in meetings (for customers using the pilot mode)

Bug fixes:

• Fixed a bug that caused issues with the mute/unmute control and raised hand visualisation in meetings

• Fixed a bug that caused the call screen to show the loudspeaker status as deactivated when it was in fact activated; now the loudspeaker status is shown correctly

• Fixed a bug that showed a placeholder title in a call history item even though the call history item was empty

• Fixed a bug that caused the moderator of a meeting to see a "Lower all hands" menu item even when no hands were raised in meetings

Cloudya Mobile App (Android)

Current version:

• 2.3.1

New features:

• Introduced reactions in meetings (for customers using the pilot mode)

Bug fixes:

• Fixed a bug that suppressed the audio signal when switching the Internet connection from mobile data to Wi-Fi

• Fixed a bug that caused the moderator of a meeting to see a "Lower all hands" menu item even when no hands were raised in meetings

Administration Portal

Current version:

• 1.16.6.0

Improvements and bug fixes:

• Various internal improvements and bug fixes

Administration Portal

Current version:

• 1.16.5.0

Improvements and bug fixes:

• Various internal improvements and bug fixes

Cloudya Web App

Current version:

• 1.6.3

Improvements:

• Minor bug fixes and stability improvements

Cloudya Web App

Current version:

• 1.6.2

Improvements:

• The Desktop App will no longer store login credentials locally

NCTI Pro

Current version:

• 7.6.2

Clients:

• MetaDirectory 5.0.20.11733

New:

• MetaDirectory 5 Enterprise Web-Server as Microsoft Teams App

Discontinuations:

• The Microsoft Outlook Exchange Replicator (32-bit) will no longer be available with the next setup 5.0.21

• The EXACTONLINE and Aranes replicators have been removed and are no longer available

Additional new functions/Improvements:

• Users can now be read from Azure (MS Graph)

• Added a note on use in NCTI Pro for database fields

• The Google contacts API is deprecated and no longer supported. Migration to People API is required.

• During an update installation it was possible to change the installation path; this is now prevented (the installation path is grayed out)

Bug fixes:

• Fixed an issue where MS graph replication failed for empty or emptied mailbox contacts

• Fixed an issue where the password was not requested correctly when reinstalling and updating

• Fixed an error where the user rights in the VLV did not "take hold"

• Fixed an issue where in the web service HTTP header the settings were reset after restarting the MetaDirectory service

• Fixed a bug where some configuration files were missing in the config. directory

• A manually specified path for exporting the configuration is now taken over

Cloudya Web App

Current version:

• 1.6.1

Bug fixes:

• Fixed an issue which prevented the Desktop App from notifying about the latest update

NCTI Pro

Current version:

• Maintenance release

Clients:

• NCTI Pro Windows:  7.6.2.6932

New features:

• Microsoft Teams presence integration now supports web proxy connections

Improvements:

• Improved the mouse wheel scrolling in the NCTI Pro client for Windows monitor. Fixed a problem with skipping a line in the monitor while scrolling.

• Fixed a display problem in the folder selection in the MAPI connection of the NCTI Pro client for Windows: In some scenarios, folders were displayed twice.

Bug fixes:

• Fixed a  crash of the UCServer when blindly forwarding softphone calls

• Fixed a problem on UCServer that with "Windows Authentication" and local file-based user management in UCServer users could not log in if the users were created in user management without a domain identifier (or even other differences in the user name), but log in to their workstation with one

Cloudya Web App

Current version:

• 1.6.0

Features:

• Improved behaviour upon performing multiple clicks on a button

• Users can now see their external numbers/DDI (numbers people outside of your company can reach you at) and outbound DDI number range (number range you would use to make outbound calls) if these have been allocated to them

• Users can now see the phone number or extension next to contact

• Redesigned the Call with...  settings

• Users now have a minimised call view (with call controls) when navigating through other pages in the app

• Jabra headset users can now disable the reminder to download the necessary drivers and extensions

• Users can now see the preview with the blurred background in the device dialogue

• Users can now only see same day and future meetings in the Meetings tab

• Blurred background on video is now more blurred

Bug fixes:

• Fixed a bug where a ringback tone was heard in the first few seconds of establishing a new call

• Fixed a bug where release notes were shown even if the user clicked on Got it; now they are not shown if the user has acknowledged them

• Fixed a bug where logging out of System configuration logged the user completely out of Cloudya

• Fixed a bug where users were not automatically redirected to the login page after inactivity in System configuration; now the login page appears after a period of inactivity, as expected

• Fixed a bug where users without an extension assigned to them yet could not login in Cloudya; now these users can log in to Cloudya as expected

• Fixed a bug where permissions were not saved when creating a new user in System configuration; now the permissions are saved as expected

• Fixed a bug where the user could not see the cursor in the Search bar in System configuration while the search operation itself was carried out correctly;  now the Search bar is in focus as expected

• Fixed a bug where the headline was shown twice when searching for users in System configuration

• Fixed a bug where the caller name was not displayed in the Forward voicemail option; now the caller name is displayed as expected

In addition to the new features, improvements and bug fixes available in the Cloudya Web App, the Cloudya Desktop App contains the following:

Cloudya Desktop App

Current version:

• 1.6.0

Features:

• Users can now set shortcuts to zoom in and out of the app

• Shortcuts now support other language keyboard layouts

• Users can now see the app download progress

• Windows 11 is now supported

• CRM Connect:

  • Now supporting Controlled and Legacy CRMs

  • Now supporting additional PLUS CRMs

  • HubSpot add-in: Updated the add-in to use Private App Tokens

  • Added support for Slovak and Slovenian languages

Bug fixes:

• Fixed several bugs regarding shortcuts

• Fixed a bug where users were prompted to update to the latest app version even if the Check for updates setting was deactivated

• Fixed a bug where calls were erroneously identified as CRM Connect contacts whether they had the CRM connect option or not; now CRM Connect is only shown if there is a matching contact

• CRM Connect:

  • TAPI Driver – adapted the TAPI device name

  • Adapted the name for IntegratorHelper when launched from a browser

  • CRM name can now be changed, and the name is saved correctly

  • Focus Dialing buttons are no longer hidden behind the form

Cloudya Mobile App (iOS)

Current version:

• 2.1

Features:

• Users can now continue their meetings in a small window when they put the app in the background (Picture-in-Picture for 1:1 calls and meetings)

• Users now have a speaker view in meetings, which means the person who is currently speaking is in the foreground

• Users now have a scrollable thumbnail view of the other meeting participants as well as preferred view of the participants in the thumbnail view who raised their hand

• Users can now see shared content from others participants

• Users now have a meeting view in portrait or landscape mode, depending on how they turn the phone in their hands

• Users can now set a mute status and a camera status when entering a meeting

• Users can now schedule one-time or recurring meetings and edit automatically generated meeting titles

• With a menu item in the meeting list, users can now start an ad-hoc meeting and join an ongoing meeting by inserting a meeting URL,  and, with a Meet&SharePlus license, also schedule a meeting

• Users can now see a list of all one-time and recurring meetings scheduled by them (with a Meet&Share Plus license)

• Users can now see detailed information of one-time or recurring meetings (with a Meet&Share Plus license)

• Users can now share a meeting invitation in other applications (e.g. email, SMS etc).

• Information about an ongoing meeting is now displayed in the meeting information

Improvements:

• Users are now informed by means of a dialogue when their extension is coached

• If an administrator of a subscribed conference changes the user PIN, it is now possible to add the new PIN to the subscription

Bug fixes:

• Fixed a bug that caused the external number of a meeting participant not to be shown if they joined a meeting via a dial-in number; now the number of a participant is displayed as expected

• Fixed a bug that left GSM enabled even if the user temporarily removed their SIM card

Cloudya Mobile App (Android)

Current version:

• 2.3

Features:

• Users now have a meeting view in portrait or landscape mode, depending on how they turn the phone in their hands

• Users can now schedule one-time or recurring meetings and edit automatically generated meeting titles

• With a menu item in the meeting list, users can now start an ad-hoc meeting and join an ongoing meeting by inserting a meeting URL,  and, with a Meet&SharePlus license, also schedule a meeting

• Users can now see a list of all one-time and recurring meetings scheduled by them (with a Meet&Share Plus license)

• Users can now see detailed information of one-time or recurring meetings (with a Meet&Share Plus license)

• Users can now share a meeting invitation in other applications (e.g. email, SMS etc).

• Information about an ongoing meeting is now displayed in the meeting information

Improvements:

• Migrated the app to Android 12

• Analysed the App hibernation feature on Android 12 and adapted it for the use of the app on Android 12

Bug fixes:

• Fixed a bug that showed a wrong number (a number from a previous declined call) instead of the phone number of the current caller; the app now displays the correct call number as expeced

• Fixed a bug that caused problems with communication to connected Bluetooth headsets

• Fixed a bug where, in rare cases, a Call with device was automatically changed; now this setting does not automatically change and works as expected

Cloudya Web App

Current version:

• 1.5.5

Bug fixes:

• Fixed a bug for 1:1 calls which caused video and screen sharing options to be disabled; video and screen sharing are now working as expected

NCTI Standard for Mac

Current version:

• 5.2.1

New features:

• macOS support

• macOS Sierra (10.12) is no longer supported

Changes:

• Added a new app icon

• Carried out GUI finetuning for a better look in macOS Ventura

Bug fixes:

• Fixed two bugs that could have caused a wrong caller number to be displayed for calls from internal extensions (the trunk number was missing)

• Fixed a bug where the redial list was no longer selectable by tapping from the input field when it was collapsed

• Fixed a bug where if the redial list was selected, it no longer remained selected when it was collapsed; now the selection will switch to the text field in such a case

• Fixed a bug that caused a log file error message

• Fixed a bug that could have caused the app to crash in rare cases

Cloudya Web App

Version:

• 1.5.4

Features:

• Added a new drop-down control for selecting time slots in the Plan Meeting dialogue

• Added a descripion for the Cloudya Web app search results when searching for it in a search engine

Improvements:

• Improved the blurred background performance in meetings

Bug fixes:

• Fixed a bug where a meeting created in the Outlook add-in wasn't saved correctly in the Cloudya app

• Fixed a bug where the missed calls noification was not displayed upon subsequent logins

• Fixed a bug in the Meeting Information dialogue where country code prefixes were separated after two digits

• Fixed a bug where green button on dialpad was not working as expected

Cloudya Web App

Version:

• 1.5.3

Features:

• Users can now show/hide password upon login

• Improved scheduling of meetings

Bug fixes:

• Fixed a bug that caused users to be logged out of Cloudya when trying to log out from the system configuration

• Fixed a bug where not all users were loaded in system configuration; now the complete user list is available as expected

• Fixed a bug where typing too slowly/quickly in Search did not show any results

• Fixed a bug when searching for a number that led to no results being shown

• Fixed a bug where altering the text input in the search field did not display the correct results (e.g. when changing a letter in the middle of a search entry)

• Fixed a bug where the search was not cleared when calling from context menu; now the search is cleared after the user starts a call

• Fixed a bug which made it impossible to set a meeting for less than 1 hour

• Fixed a bug which made changing a camera input device during a call impossible; now users can change camera input devices during a call as expected

• Fixed a bug that prevented the change in the order CRM systems appear in when using the drop-down option

NCTI Premium

Current version:

• 3.2.1

Client 3.2.1 (18587.27181)

• New icon

• Updated library (2206)

• Added support for Busylight Alpha and Omega Model 2

Cloudya Web App

Current version:

• 1.5.2

Bug fixes:

• Fixed a bug which activated the blurred background without the user setting it to active for new app users

• Fixed a bug which caused the camera to still be in use (light on in the camera and red dot on the Cloudya browser tab) after having left the meeting with the blurred background activated

• Fixed a bug which truncated the start date and end date in the Plan Meeting dialogue

• Fixed a bug which caused a wrong date and version of the application to be shown in the in-app release notes

Improvements:

• Improved the video performance for the blurred background use

In addition to the new features, improvements and bug fixes available in the Cloudya Web App, the Cloudya Desktop App contains the following:

Cloudya Desktop App

Current version:

• 1.5.2

Bug fixes:

• Fixed a bug where an incoming call and the handling dialogue did not disappear after having transferred a call

• Fixed a bug which made the About application window to appear empty for Windows users

• Fixed a bug which showed a wrong app version number in a prompt to download a new desktop app version

• Fixed a bug where an incoming call and the handling dialogue did not disappear even after the user has declined the call or it has been accepted by someone else

• Fixed a bug with Jabra headset controls

• Fixed a bug for CRM Connect licensed users which prompted to download the Desktop app version without CRM Connect available; now the correct app version is downloaded

• Fixed a bug which caused the Desktop app to be minimised when accepting a call; now the app stays in the foreground as expected

NCTI Pro

Current version:

• Maintenance Release

Clients:

NCTI Pro Windows: 7.5.2.6434

Improvements:

• The memory, processing power, and bandwidth requirements for screen sharing have been reduced by keeping the screen sharing resolution unchanged, but sending fewer frames per second (fps). This is especially important for larger monitors when the target system has significantly less perfomance compared to the sender. It has been reported in some cases that target systems can be overloaded to the point of crashing during screen sharing

• The adjustment fixed the tracked problems without noticeably decreasing the quality of the screen sharing

• Via the profiles in the UCServer administration or the ADM(X) templates, the setting "General – Behavior – Show speech bubble for – Appointments" can be preset on the ProCall client for Windows

• There is an improvement when applying the softphone location settings. At the item 'PBX' – 'Formatting' – 'Remove exchange code' there is the option 'Ignore ConnectedID'. The improvement causes a ' ConnectedID' signaled by the PBX (e.g. a PAI) to be ignored in the future. This option can be helpful as a last resort if the signaled PAIs are faulty and the problem cannot be solved by settings in the PBX or by location rules

Bug fixes:

• Fixed a problem on the NCTIPro client for Windows when the user does not want to log in automatically, but enters his username and password manually, but does not save the password: Users who do not save their password will now get the reconnect dialog to enter a password when the client is restarted. No automatic reconnect without password is performed

• Fixed a bug in the NCTIPro Client SDK that the function asnAbsentStateGetUser did not output current user presences, but always iPresenceState = 0

• Fixed a problem that when making a parallel call to an extension monitored by TAPI and softphone, a call that was answered on the softphone line, the TAPI capabilities were displayed in the call window. Therefore the call was no longer controllable

• Fixed a bug in the NCTIPro client for Windows that when using the "Open calendar..." function, too many connections were established to the exchange server. This fix affects the ÈWS connection to Outlook

• Fixed a problem with all-day appointments in the speech bubble

• Fixed a problem in the MS Teams presence integration when Busy on Busy was active on the ProCall client and the screen was split in the Teams client. As a result, Busy on Busy was canceled

• Fixed a problem when creating a softphone line group, if the phone number of a line is taken from the user name of the SIP registration. If a range was specified when creating the lines (e.g. 120-125), the lines were created as expected, but all lines had the phone number '120-125'. In the future, each line will be assigned its own phone number again (e.g. the line with the SIP user name 120 will get the phone number 120)

NCTI Standard for Windows

Current version:

• Windows: 1.2.0.272

New Features:

• Added support of Yealink T4 phones with newer versions of firmware version 86

Bug fixes:

• Improved error detection of IP phone communication problems that will now be reflected in the color of the app icon

• Yealink T4U and T5 series phones will no longer display a remote access warning before the first call that is made by the app

Cloudya Web App

Current version:

• 1.5.1

Bug fixes:

• Fixed several bugs to improve the app stability

Cloudya Web App

Current version:

• 1.5.0

New features:

• Admin users are now prompted with a message when they create an account without an extension, app and admin rights

• Admin users now see a notification if the tenant is blocked in the system configuration

• Admin users are now informed whether the extension number is valid

• Users can now delete characters entered by means of the dial pad using the backspace key

• Users can now change the position of the presenter when the screen is shared

• Enhanced scheduling of recurring meetings

• Added a hint for the users to adjust old recurring meetings (due to the enhanced scheduling feature)

• When using the video, users can now blur their background via a checkbox (the preview for blurred background in the device setting isn't available yet)

• Added admin controls for the moderator when joining a meeting via the meeting link

• Launched in-app release notes

• Updated the Cloudya logo (favicon) to match the new NFON branding

• Changed the Cloudya Outlook add-in logo to match the new NFON branding (if the new logo does not show, it is necessary to clear the cache)

Improvements:

• Improved the loading of the login page

• Changed the queue logout symbol

• Improved responsive design

Bug fixes:

• Fixed a bug in the call history during which if a user called someone and this call ended in a voicemail for some reason, and the user called this number again from the call history, the call went directly to voicemail. Now the user can call the number as expected

• Fixed a bug which occurred in call history, voicemail, subscribed conferences and contact page which did not make a call possible when doing a right click and choosing the "Call" option; now users can call via the right click

• Fixed a bug in Global Contacts which showed a checkbox creating an impression that it was possible to delete a contact which was in fact not possible

• Fixed a bug in user interface when editing Global Contacts

• Fixed a bug in the system configuration: when system configuration was opened in two tabs, clicking on the logout button did not result in a logout; now the user can log out as expected

• Fixed a bug which caused a dynamic conference screen label to be shown in German even if the app language was set to English

• Fixed a bug in Call History displaying the user's own number in the "Redirected by" text next to a call in a one-to-one call

• Fixed a bug preventing admin users to log into the system configuration during an active call; now admin users can log into the system configuration at any time

• Fixed a bug in the user interface causing an initial delay when accepting one of 2 incoming calls; now there is no delay

• Fixed a bug which caused the shared screen to be displayed in the participants' list instead of the video of the participant sharing the screen; now the video is shown as expected

• Fixed a bug which showed a spinning loader in the participants' list instead of the video of the participant who has just stopped sharing their screen; now the video is shown as expected

• Fixed a bug in the Guest mode: When more than 2 participants were sharing their screens, each participant could only see their own screen; now they are able to see all shared screens

• Fixed a bug during re-joining a meeting which did not automatically open the meeting in the cinema mode; now the meeting is automatically opened in the cinema mode after re-joining, as expected

• Fixed a bug that caused the top banner with group/skill/queue information not to be displayed; now the top banner is shown as expected

In addition to the new features, improvements and bug fixes available in the Cloudya Web App, the Cloudya Desktop App contains the following:

Cloudya Desktop App

Current version:

• 1.5.0

New features:

• Introduced a prompt about a new app version available and a possibility to directly download it

• Introduced shortcut functionality with the help of which users can now accept, hang up and dial a number from clipboard via shortcuts

• Added a shortcut to close the app and let it run in the background

• Introduced a possibility of handling incoming calls even if the app is running in the background

• Updated the Cloudya Desktop app logo to match the new NFON branding

Bug fixes:

• Fixed a bug for macOS where the missed call badge was not shown in the taskbar; missed calls are now displayed as expected

Cloudya Mobile App (iOS)

Current version:

• 2.0.3

New features:

• New rebranded Cloudya app icon

Cloudya Mobile App (Android)

Current version:

• 2.2

New features:

• Users can now see meeting information in the conference information dialogue so that they can get the meeting invitation link and forward it, the meeting ID, dial-in-numbers; users can now copy numbers by doing a long press on the copy icon

• Coachee feature: with a coachable extension, users can now see that they can be coached and so they are aware that coaches can listen to the calls (via a notification dialogue and an icon at the top of the screen)

Improvements:

• Added a new NFON-rebranded icon on the Android homescreen and inside of the in-call/on-hold-call/incoming call/missed call notifications

• Changed the buttons in the bottom menu so that there are now large, simple controls in the botton menu, the area for the buttons has been increased to avoid having problems pressing the buttons

• Security improvement: If personal data is processed, the application recognises it and ensures that the screen data is obscured and not visible

• Added a message in the app when the user cannot join a meeting via a meeting URL (in case the user has activated GSM only or has no mobility option)

• Improved displaying a pinned user: the video of a pinned user is now shown in the PIP mode instead of the presenter's video

• Users are now able to rejoin a meeting from Call history (list and detail screen)

• Users are now able to copy data from the Support Page automatically via a long press on the field

Bug fixes:

• Fixed a bug which caused the lost internet connection banner to be missing on the meeting list screen

• Fixed a bug where "No meeting" message was missing on the meeting screen when there was no meeting available

• Fixed a bug where the top section in the meeting info page was blank and was not showing any time

• Fixed a bug where the user name looked cropped on the menu drawer for PIxel 4A

• Fixed a bug where the user could not see any notification icons in the toolbar, for example, battery percentage, Wi-Fi, time, network, icons of other apps (before loging in)

• Fixed a bug where the call button was not working for external numbers of static conferences

• Fixed a bug where the user could select "This device" option in "Device to call with" for users with no mobility option

• Fixed a bug where the loading spinner kept on loading on the contacts screen of call forwarding profiles

• Fixed a bug where the user could not turn the camera on in a 2G network connection

• Fixed a bug where "Call history is empty" and "Voicemail history is empty" texts were not centered correctly

NCTI Standard

Current version:

• Mac 5.1.3 (v126.209)

New features:

• Phones of the Yealink T4U and T5 series no longer ask for confirmation on the phone display before the first outbound call is made

• Added support of Yealink T4 series phones with newer revisions of firmware version 86

NCTI Premium

Current version:

• UCFull TAPI 3.2.1.18586

New Features:

• Windows 11 is now a fully supported operating system

Improvements:

• The TAPI registry location has been moved to avoid Windows 10-11 update issues

Bug Fixes:

Resovled an issue that caused the dialer app to crash with the message "Not responding" when upgrading the TAPI driver

NCTI Pro

Current version:

• Maintenance Release

Clients:

• NCTI Pro: 7.5.1.6275

• NCTI PRO MAC: 7.5.10 (22072001)

• NCTI Pro Android: 7.5.10 (22072001)

• NCTI Pro iOS: 7.5.10 (22072001)

• ECSTA for SIP Phones: 6.0.11.932

Windows

New features:

• The database connection of the UCServer has been revised so that parallel database accesses are possible. This generally improves the performance of the UCServer with regard to the database connection.

Improvements:

• For phone calls on a line entered in the user account as "user's other lines" (1st/2nd phone), call details are now displayed again in Monitor/Favorites if the permission level between users allows it.

• The event log (debug) of the UCServer now shows the exact query times of SQL queries of the database connection.

• In the UCServer setup, error messages for the database connection have been adjusted.

Bug fixes:

• Fixed a problem that caused the call window function "Pass data" to stop working during DATEV integration

• Fixed a rare problem which caused the window frame to be drawn black

• Fixed a problem in the UCServer administration when setting up a softphone line group for the first time. If the configuration of a manual number was activated for the corresponding PBX type and no manual number was entered, the menu entry was automatically hidden the next time it was called up. In the future, this configuration option will not be automatically deactivated.

• Resolved an issue with the Meetings integration that opened Windows Explorer in an incorrect state instead of displaying an error message

iOS

Improvements:

• Minor bug fixes and stability improvements

Android

Improvements:

• Minor bug fixes and stability improvements

ECSTA for SIP Phones

Improvements:

• Minor bug fixes and stability improvements

MetaDirectory

Bug fixes:

• Fixed a bug where trial licenses could not be issued

Advance notice of the discontinuation of replicators:

Subsequent replicators will be discontinued as of 28 October 2022:

• Exact Online

• Aranes

Cloudya Web App

Current version:

• 1.4.22-1

Bug fixes:

• Fixed a bug which prevented two outgoing calls to be merged to create an ad-hoc conference; now it is possible to merge the calls for this purpose.

Cloudya Mobile App (iOS)

Current version:

• 2.0.2

Bug fixes:

• Fixed a bug which caused the transfer dialogue to disappear during a call transfer

• Fixed a bug that caused unwanted background noise when the volume was increased

• Fixed a bug where the user could not join a meeting via the internal dialogue in the dialpad when Call With was enabled

Cloudya Mobile App (Android)

Current version:

• 2.1.2

Improvements:

• Decoded a new list of headers provided by the backend

Bug fixes:

• Fixed a bug which prevented a voicemail to be deleted from the voicemail history; now the voicemails can be deleted as expected

Neorecording

Current version:

• 6.7.0-9.0

Bug fixes:

• Fixed a bug wich caused certain audit trails to not work as expected

Cloudya Web App

Current version:

• 1.4.22

Improvements:

• Improved the call history performance

• Improved integration with Epos / Sennheiser headsets

• Search is cleared now when navigating in system configuration

• Users will be prompted to enter new conference PIN if it has been changed by the Administrator

• Users will be notified if autoplay policy in Chrome is enabled and therefore no sound is played by the browser

• Enter or space key will no longer control microphone or camera

• Users can now join Google meetings via Cloudya by pasting in the Google meeting ID

• Improved the icon, tooltip and information message for a Pickup Call Group

• Users are informed if they are "Coachees"

• Round brackets are now supported by the user interface for a phonebook contact

• Users have now the possibility to enable / disable setting for sound played upon login

• Administrator users are notified if a email address already exists in system configuration

Bug fixes:

• Fixed a bug where the download link for the Jabra headset was not working

• Fixed a bug where the loading spinner was displayed when trying to add a contact

• Fixed a bug where the audio devices were not recognized in the audio settings altough the device was connected and rights were given

• Fixed a bug where an avatar was shown for contacts instead of the initials

• Fixed a bug where the participants list for a conference was not displayed correctly

• Fixed a bug where the content was shifted when focusing a button

• Fixed a bug where the extension number was not dislpayed in the voicemail information

NCTI Standard

Current version:

• Mac: 5.1.2

New features:

• Added support of Yealink T5 series phones with newer revisions of firmware version 86

NCTI Pro

Current version:

• Maintenance Release

Clients:

• NCTI Pro: 7.5.0.6167

• NCTI PRO MAC: 7.5.00 (22062302)

• NCTI Pro Android: 7.5.00 (22061505)

• NCTI Pro iOS: 7.5.00 (22062303)

Windows

New features:

• Due to the discontinuation of the Google Contacts API, the Google integration now uses the People API

Bug fixes:

• Fixed a bug wich caused rare crashes on the NCTI Pro client for Windows

• Fixed an issue where the online help of the NCTI Pro client for Windows displayed obsolete journal icons

• Fixed an issue on the softphone that could result in one-sided audio when the remote party performed Hold → Retrieve

iOS

Bug fixes:

• Various minor bug fixes

Android

New features:

• The Android app now supports dialing via telephony links

Bug fixes:

• Various crashes have been fixed

Administration Portal

Current version:

• 1.15.8.0

Improvements:

• Added CEE languages

• Implemented new NFON branding

• Various internal and API improvements

Bug fixes:

• Fixed a bug related to a missing "timezone" endpoint for routing-prefix extension (API users)

• Various internal and API bug fixes

NCTI Pro

Current version:

• Maintenance Release

Clients:

• NCTI Pro iOS: 7.4.20 (22052001)

Bug fixes:

• Fixed an issue due to which the app could not properly connect to the UCServer and kept trying to connect

• Fixed a problem with the display of unresolved phone numbers which were displayed as a sip URI

Cloudya Mobile App (Android)

Current version:

• 2.1.1

Improvements:

• Redesigned the app to match the new NFON branding

Cloudya Mobile App (iOS)

Current version:

• 2.0.1

Improvements:

• Redesigned the app to match the new NFON branding

Cloudya Web App

Current version:

• 1.4.21

Improvements:

• Improved the Busy notification so that it now contains the End Call and Call back buttons

• Improved the help text display for adding a contact via the context menu

• Implemented Cloudya rebranding

• Implemented cinema-mode rebranding in Cloudya meetings

Bug fixes:

• Fixed a bug which caused the Pull call into App button to appear when the call was on hold; the Pull call into App button is no longer shown when the call is on hold

Cloudya Web App
Version:

• 1.4.20-2

Bug fixes:

• The setting “Call With Desktop Phone(s)” now works reliably for outgoing calls without requiring a reload of the app anymore.

Cloudya Web App
Version:

• 1.4.20

Improvements:

• Call Transfer: Origin caller and extension redirecting the call are now displayed in Cloudya call modal window

• Video rendering (crop the video) in Cloudya Meetings was optimized for Mobile Apps

Bug fixes:

• Fixed a bug where on Jabra headsets outgoing call ringing was played over base station

• Fixed a bug where on Jabra headsets after attended transfer the base station remained engaged

• Fixed a bug where incorrect caller was displayed, if the incoming call was previously transferred

• Fixed a bug where <Redirected by> is now shown when incoming call was previously transferred

• Fixed a bug where downloads page for French language is now displayed correctly

• Fixed a bug related to Meetings where the participant sidebar wasn´t displayed

Desktop App
Version:

• 1.2.8

Bug fixes:

• Fixed a bug where on Jabra headsets outgoing call ringing was played over base station

• Fixed a bug where on Jabra headsets after attended transfer the base station remained engaged

iOS App
Version:

• 2.0

New Features:

• Meet & Share

  • Video in 1:1 calls, dynamic conferences and Meetings

  • Join meeting via URL

  • Join Meeting via link-id (dialpad)

  • Participant controls in a Meeting: raise/lower hand, mute/unmute yourself and camera on/off

  • Moderator controls: lower all hands, mute/unmute all, exclude participants

  • See the Meeting in a gallery view

  • Put Meetings on hold when having another call

  • Pinning a participant-video

• Switch from WiFi to Mobile Network in an active Meeting

• Rejoin Meetings from call history

• Face alignment feature - Center faces in video

Improvements:

• Support new languages: Czech, Slovak, Romanian and Slovenian

• Display help to activate video in a meeting

• Audio menu: Start new call during meeting

• Improved end call action to minimize the risk of accidentally initiating a new call

Bug fixes:

• Fixed a bug where a call could not be canceled if another call is on hold

• Fixed a bug where the displayed icons were not shown correctly depending on the favorites type

• Fixed a bug that allowed switching to GSM even if the SIM card was removed

• Fixed a bug that did not immediately display a phone number when it was set as a destination in a Call Forwarding Profile

• Fixed a bug that did not show a phone number in call forwarding profile if it was set without a leading +

• Fixed a bug that keep the "call with" dialogue active, even if the call has ended

• Fixed a bug where the incoming number is not resolved correctly, if no display name was selected for the BLF

• Fixed a bug that shows sporadically wrong time entries in the call history

Android App
Version:

• 2.1

• New Features

• Meet & Share

  • Video in 1:1 calls, dynamic conferences and Meetings

  • Redesign of the whole call view

  • Join meeting via URL

  • Participant controls in a Meeting: raise/lower hand, mute/unmute yourself and camera on/off

  • Moderator controls: lower all hand, mute/unmute all, exclude participants

  • Picture in picture mode

  • Put Meetings on hold when having another call

• Support new languages: Romanian, Slovakian, Slovenian and Czech

• Request new PIN for subscribed conference after PIN was changed by meeting host

• Improved handling and notification for incoming calls during a video conference

Improvements:

• Hide /unhide password in login mask

• Show numbers of private phonebook entries in services and conferences instead of PBX directory

• Inform user via a dialog when an app update is available

Bugs:

• Fixed a bug where Call forwarding banner did not disappear after deactivation

• Fixed a bug where an on hold call can be resumed after a second call has been started and transferred

• Fixed a bug where call return failed after transfer

NCTI Pro

Current version:

• Maintenance Release

Clients:

• NCTI Pro: 7.4.2.5993

• NCTI PRO MAC: 7.4.20 (22052001)

• NCTI Pro Android: 7.4.20 (22051701)

• ECSTA for SIP Phones: 6.0.10.907

Windows:

Improvements:

• Implemented several voice quality improvements on the UCServer media server

• Improved the processing of data streams where jitter has become noticeable. In these situations, communication via the softphone is now more interference-free.

• If call forwarding is deactivated for softphone line groups via the UCServer administration in the "CTI functions" tab, then all call forwardings set in the line group are removed.

Bug fixes:

• Fixed a problem on the softphone that could result in one-sided audio when the remote station performed Hold -> Retrieve

Android

Improvements:

• Fixed several issues when using the new Dark Mode in the app

Bug fixes:

• Fixed various crashes

• Fixed an issue with Xiaomi smartphone in which the distance sensor did not work and, therefore, while holding the phone to the ear, the screen was not disabled

ECSTA FOR SIP PHONES

Bug fixes:

• Closed the security vulnerability CVE-2018-25032

Administration Portal

Current version:

• 1.15.7.0

Improvements:

• API: Add endpoint .../trunks/{trunkNumber}/available-softswitches

• API: Added a  list of available announcements to IVR Services

• API: Added a type to key-assignment endpoints

• Various internal improvements

Bug fixes:

• Various internal and API bug fixes

Cloudya Web App

Version:

• 1.4.19

Improvements:

• Added the device settings menu to the cinema mode

Bug fixes:

• Fixed a bug not allowing search results to disappear when erasing characters; search results now disappear from the modal when a user deletes characters

• Fixed a bug which caused the 3:00 duration not to be displayed in the scheduling meeting dialogue; the 3:00 duration is now displayed in the dialogue

Desktop App

Version:

• 1.2.7

Imrovements:

• Improved the ringback icon style in the system tray menu (Windows)

Cloudya Web App

Version:

• 1.4.18

Improvements:

• Improved integration with Jabra headsets

• Introduced a prompt for Web app & Jabra headset users to download the latest software that allows seamless integration with Cloudya

• Outlook Add-in: Added an explanation link to the login page

Bug fixes:

• Fixed a bug not allowing Click to dial for Business standard customers; Click to dial is now possible for Business standard customers

• Fixed a bug which caused licenses not to be shows for S or C account users; licenses are now shown for S or C account users

• Fixed a bug in the user search within the tenant management page

Desktop App

Version:

• 1.2.6

Imrovements:

• Made the system tray context menu available (Windows)

• Made it possible for the calls to be received if the application is minimised to tray (Windows & Mac)

• Made the system menu available (Mac)

• Improved integration with Jabra headsets (Windows & Mac)

• Added a badge for missed calls or voicemails (Windows & Mac)

NMonitoring Queues

Version:

• 22.02

Improvements:

• Added timeline view to call details

• Added call grouping to certain data blocks as the last column

Bug fixes:

• Fixed over 130 bugs

Neorecording

Current version:

• 6.7.0–9.0

Bug fixes:

• Fixed a bug which caused the user not to be able to delete conversations

• Fixed an issue that caused logging into the Neorecording portal to be slow

Administration Portal

Current version:

• 1.15.6.0

Improvements:

• Added new database fields for static token URL

• Various internal improvements

Bug fixes:

• Fixed a bug that caused an error while editing a source field under Call Forwarding; editing a source now works as expected

• Fixed a bug during which it was not possible to search for an extension number in the Call Forwarding target; the search now works as expected

NCTI Standard for Windows

Current version:

• Windows: 1.2.0.271 **

Windows

New Features:

• Added support of Snom phones with activated hidden tags feature

Bug fixes:

• Fixed several bugs that may have caused the screen popup to be opened on the wrong screen if a secondary monitor was disconnected or connected while the app was running

• Fixed a bug that caused communication with certain Yealink phones to fail after a duration of inactivity

NCTI Pro

Current version:

• 7.4.0

Clients:

• MetaDirectory 5.0.18.11429

Security fixes:

• Fixed vulnerability to zlib memory corruption

Cloudya Web App

Current version:

• 1.4.17

Improvements:

• Introducing Eastern European languages: Czech, Slovakian, Romanian, Slovenian

• Adding Dial-in numbers to the clipboard in the copy invitation

Bug fixes:

• Fixed a bug causing the phone number to disappear from below the name entry in the search results

• Fixed a bug that made the checkboxes in the number routing dialogue unusable

NCTI Pro

Current version:

• 7.4.0

Clients:

• MetaDirectory 5.0.18.11429

Security fixes:

• Fixed vulnerability to zlib memory corruption

Administration Portal

Current version:

• 1.15.5.0

Improvements:

• Added the option "Dial without prefix"

Bug fixes:

• Added the missing filter display in DIDs column header; the search string is now displayed correctly

Nsoftphone

Current version:

• 13

New features:

• Outlook AddIn menu "Contact" can be set to permanently on-off

• Call history can be deactivated via the contact menu

• Added a HID Test Tool for supporting issues

• Added HID Headset support for Sennheiser SC30 Control, Sennheiser SC60

Improvements:

• Improved p-asserted-identity behaviour

• Improved QoS behaviour under Win11

• Prevented the system from going to sleep or turning off while the application has an active call

• Approved SRTP crypto reinitialization for outbound calls

• The default BLF status colour has been changed to green instead of grey

Bug fixes:

• Fixed an error in Outbound 200OK using TLS

• Fixed Speednavigator that occurred errored with special monitor sizes

• Fixed action-URL that have been opened twice with incoming calls

• Fixed error in SDP header

• Fixed some RTP issues

• Fixed RTP Marker bit audio errors

• Fixed STATE_TUNNEL_ERROR issues during tunnel connection

Cloudya Web App

Current version:

• 1.4.16

New features:

• Meet & Share is now available on the Web & Desktop App

NCTI Standard

Current version:

• Windows: 1.2.0.268

• Mac: 5.1.1 (v126.207)

Windows

New features:

• Added support of Yealink T4U phones

• Added support of Yealink T5 phones with firmware version 86 and password encryption

• Added the app and the installer localisation in the following languages: Croatian, Czech, Romanian, Slowakian, and Slovenian

Bug fixes:

• Fixed a potential application crash in the Skype for Business (Lync) plugin

• Fixed a memory leak

• Prevented error messages in the installer logfile

• Added missing localisations in the setup GUI of the Salesforce.com and Sugar plugins

• Fixed a memory leak that could cause an application crash after multiple days of operation

• Fixed a potential application crash in the online phone book search plugin

• Adapted the online phone book search plugin to the current state of various online phone books

Mac

New features:

• Added support of Yealink T4U phones

• Added support of Yealink T5 phones with firmware version 86 and password encryption

NCTI Pro

Current version:

• Hotfix

Clients:

• NCTI Pro Windows: 7.4.0.5782

• NCTI Pro Mac: 7.4.00 (22031501)

• Android: 7.4.01 (22032402)

• iOS: 7.4.00 (22031501)

Affected versions:

This vulnerability affects all previously released versions of NCTI Pro 7 and NCTI Pro 6.

• 7.0, 7.1, 7.2, 7.3 (all subversions)

• 6.0, 6.1, 6.2, 6.3, 6.4 (all subversions)

Bug fixes:

• This update fixes a critical rating vulnerability. For more information, see https://support.estos.de/de/sicherheitshinweise/sicherheitshinweis-procall-enterprise-webrtc-third_party-boringssl-cve-2022-0778

Cloudya Web App

Current version:

• 1.4.16

Bug fixes:

• Fixed a bug which caused the call failure notification to be displayed indefinitely

• Fixed a bug which caused the call notification to be hidden once the connection was established when initiating a Click-to-dial call

• Fixed a bug which caused a reduction in the sound volume when a callee was busy or had a Do not Disturb actuvated

• Fixed a bug which caused only the selected headset as audio input/output to control a call

Cloudya Desktop App

Current version:

• 1.2.5

Bug fixes:

• Fixed a bug which caused some app icons not to be shown proportionally to other app icons

• Fixed a bug which prevented pasting via the context menu

• Fixed a bug which caused the settings in the Desktop App for CRM Connect to be kept after a restart

NCTI Pro

Current version:

• Hotfix

Clients:

• NCTI Pro Windows: 7.3.5.5608

• NCTI Pro Windows: 6.4.24.5737

• NFON ECSTA for SIP Phones: 6.0.8.896

Affected versions:

This vulnerability affects all previously released versions of NCTI Pro 7 and NCTI Pro 6.

• 7.0, 7.1, 7.2, 7.3 (all sub-versions)

• 6.0, 6.1, 6.2, 6.3, 6.4 (all sub-versions)

• ECSTA for SIP phones: 6 (all sub-versions)

Bug fixes:

This update fixes a medium rating vulnerability and critical rating vulnerability. For more information please see https://support.estos.de/en/release-notes/procall-7-enterprise/procall-7-3-enterprise-release-notes-sr3/procall-7-3-5-enterprise-release-notes

Administration portal

Current version:

• 1.15.4.0

Improvements:

• Improved support and validation of E.164 number formatting (e.g +493023125234) for function keys

Bug fixes:

• It is possible again to use % as a search filter to exclude unmapped destinations

Cloudya Web App

Current Version:

• 1.4.15

Improvements:

• Improved selection for fax numbers. Only virtual fax extensions can now be selected as destinations for fax.

Bug fixes:

• Fixed a bug preventing the "New version available" banner from being displayed correctly

• Fixed a bug preventing caller avatar from being displayed correctly

• Fixed a bug causing the sound to be too loud when dialling a wrong number

Cloudya Web App

Current Version:

• 1.4.14

Improvements:

• Please note that there is an End of Support for the Desktop App 1.2.3 or earlier

Bug fixes:

• Fixed a bug so that now export/import is shown to admin users within the Wizard

Cloudya Web App

Current Version:

• 1.4.13

Improvements:

• Renamed the CRM Connect Unite license from "CrmConnect.Unite" to "CRM Connect Plus" in the Tenant Management of Cloudya

Bug fixes:

• Fixed a bug which caused the telephony not to work after logging out and logging in again

• Fixed a bug which caused the missed calls count not to work until the page was refreshed

• Fixed a bug which caused the confirmation sound after logging into the app not to play

NCTI Pro

Current version:

• 7.3.4

Clients:

• NCTI Pro Windows: 7.3.4.5515

Windows

HOTFIX:

• Fixed a problem with the update service

NCTI Pro

Current version:

• 7.3.4

Clients:

• NCTI Pro Windows: 7.3.4.5457

• NCTI Pro iOS: 7.3.40 (22011202)

• NCTI Pro Android: 7.3.40 (22011106)

• MetaDirectory: 5.0.17.11382

Windows

New functions:

• Public field trial: NCTI Pro integration in Microsoft Teams

Improvements:

• Improved the connection of the ProCall client for Windows to MetaDirectory in connection with the user administrations available in MetaDirectory

Bug fixes:

• Fixed a bug in the UCServer administration which cased the activation of "Open federation" not to be saved there

• Fixed a crash related to calls to a parallel-switched line

iOS

Bug fixes:

• Several bug fixes and improvements

Android

Bug fixes:

• Fixed an issue where on some devices (Xiaomi Mi 10T, Huawei P30) the screen turned black or white after answering a call

MetaDirectory

Improvements:

• Changed the switch "Replicate inactive address data" in the replicator "DATEV Basis" to "Do not replicate inactive address data"

Bug fixes:

• Fixed a problem in MetaDirectory user management: Use UCServer user database could not be activated. The "Timeout when connecting to the server" error occurred

• Fixed an error where the "Microsoft CRM" replicator terminated with the "Error: Failed to search persons in contact source."

• Fixed a bug in the "Field Type" causing the "Field Type" not to be taken into account during replication if the "Field Type" was changed after setting up a replicator

• Client could not log on to MetaDirectory if "Use UCServer user database" was enabled for user management

Cloudya Web App

Current version:

• 1.4.12

Bug fixes:

• Fixed a bug that prevented users from making an outgoing call from the voicemail history.

• Fixed a bug in the Sennheiser headset integration: Calls can still be made and answered after plugging in the headset again.

• Fixed a bug in the click to dial functionality. Users do not require microphone permissions of the Web App for placing such calls.

• Fixed a bug in the call forwarding indicator. Now the top yellow banner shows up (or hides) as soon as a user activates (or deactivates) call forwarding using a star code.

Cloudya Desktop App

Current version:

• 1.2.4 (Windows only)

New features:

• Improved security for the local connection between the Desktop App and CRM Connect.

Bug fixes:

• Fixed a bug that caused a 100% processing load on some systems when the application was started.

Administration Portal

Current version:

• 1.15.1.0

Improvements:

• Added a hint note about saving the extension first when uploading a new voicemail announcement

Bug fixes:

• Added a time control consistency check. Now the time range needs to be entered in a “from-to” format

Cloudya Mobile App (Android)

Current version:

• 1.15

New Features:

• More appealing visual arrangement of buttons in the call menu

Bug fixes:

• Fixed a bug that terminated calls "on hold" when the call should be transferred

• Fixed a bug that caused a slight flickering of the interface after a logout

• The banner "Conference is mute" is not shown anymore when the host joins after the participants

• Corrected the notification for a successful deletion of voicemails

• Fixed the search for phone numbers which include space-characters

• The display of an error message does not overlap with the call history entries anymore

NCTI Pro

Current version:

• MetaDirectory 5.0.16.11362

Hotfix:

• Fixed an issue where a return value was evaluated incorrectly due to a customisation of the replicator for Microsoft Graph and Salesforce. This resulted in the replication not completing successfully.

Administration Portal

Current version:

• 1.15.0.0

Bug fixes:

• Fixed a bug within the time control section. The limit for dates to be set has been extended. Dates are now sorted.

NCTI Pro

Current version:

• MetaDirectory 5.0.16.11356

Hotfix:

• A problem with the installation of the EWS replicator has been fixed. The EWS replicator could be set up and access to the mailbox was working. However, no contacts were replicated.

NCTI Pro

Current version:

• Windows: 7.3.3.5345

• Android: 7.3.31 (21122102)

• MetaDirectory 5.0.16

Windows

New functions:

• The Client supports two new kuando Busylight models by Plenom:

• Busylight Alpha Model 2

• Busylight Omega Model 2

Improvements:

• In the UCServer administration, the interfaces for SIP federation have been adapted.

• In UCServer Administration under "Licenses", the "Used" column for UCConnect Mobility Services displays the number of mobile devices currently logged in via Push and no longer the number of users who are allowed to use apps.

• The display of the "Forwarded from:" information has been improved when it is not a (dialable) phone number, but names such as "SIP45". Previously only the dialable part was displayed, in our example "45". Now the whole information is displayed.

• The journaling of pickup calls to the provider NFON has been improved for softphone connections. If a call was picked up by another user, it was possible that the journal of the "picked up" subscriber did not show who had received the call (blue journal entry with "spoken to" information).

• Bug fixes:

• A problem with DATEV integration has been fixed, where dialling from the DATEV workstation (client view) with multiple assignment of a phone number within the replicated dataset leads to ProCall dialling with a different addressee than transferred by DATEV.

• If the phone calls of a mobile device were controlled via Bluetooth with the Client for Windows, all calls were hung up by a waiting second call in case of an error. The behaviour was observed when the user had activated a "Busy on Busy" or a "Do not disturb" on the Client for Windows. Now, as expected, only the waiting second call is rejected.

• Manual configuration changes in .\estos\UCServer\config\eucwebconfig.json were overwritten when the server was restarted and were thus discarded. This problem has been fixed.

Android

Improvements:

• When starting a softphone call, occasionally a pop-up window appears with a hint that calls can be made via the Android call account. By activating 'Do not show again', you can dispense with this pop-up notice, but change the call account setting at any time.

• When a call has been forwarded, the call is immediately terminated with the indication 'forwarded'.

Bug fixes:

• Various crashes have been fixed.

MetaDirectory

Improvements:

• When connecting the Active Directory as user administration, an LDAP filter can be specified for reading out the users.

• The connection to Microsoft Dynamics Online has been improved. Additional fields can be read out using FetchXML.

• The display for "remembered" contacts in the web search has been improved.

• Same contacts are now recognized even if the e-mail addresses differ in upper/lower case.

• The connection to Domino up to and including version 11 is supported.

• It is now possible to create and use a separate node with data sources from replicators and phonebooks.

• The function to import contact images from a directory has been reimplemented for Notes/LDAP/EWS replicator,

• Changed the name "Klicktel" to "11880.com" in MetaDirectory administration.

Bug fixes:

• Query using CGI parameters is now also possible with the new web page.

• The incorrect evaluation of the (replicator) start times after the change of the summer/winter time was fixed.

• In case of incorrect or too nested LDAP queries, MetaDirectory rejects them with "Abnormal decoding error".  The error was fixed.

• When using the UCServer as user administration, a notice is now displayed when the UCServer does the authentication against the Active Directory.

• A problem with the Datev replicator has been fixed. Now names output in the "Long name" field are separated after the comma and replicated to the First name and Last name fields.

• The "Digest-MD5 SASL" option for connection to Active Directory has been removed.

• Fixed a bug where "asterisk search" (full text search) "grabbed" only in simple contact search, not in parameterized search.

Cloudya Web App

Current version:

• 1.4.11

Bug fixes:

• Fixed a bug causing connection issues for Epos / Sennheiser headsets. Connected headsets were not recognised by the audio wizard.

Cloudya Mobile App (iOS)

Current version:

• 1.16

Improvements:

• Technically refactored the call handler, which led to the stabilisation of the call scenarios

• Redesigned the call screen to prepare it for upcoming features

• Resolved the numbers of incoming calls in conferences and calls through services, by entries in private phone books against the entered names

• Visually and technically refactored the dialpad

Bug fixes:

• Fixed a bug that terminated an incoming call too early when the data connection was poor

• Fixed a bug that showed an incorrect translation for the default call forwarding profile; the correct translation is now displayed in all languages

• Fixed a bug that displayed an incorrect icon in the favorites list

• Fixed a bug that displayed an incorrect BLF status in conferences

• Fixed a bug that could result in an incorrect number being displayed on a car display

• Fixed a bug that displayed a wrong number format when a call lasted longer than an hour

• Fixed a bug that cut off usernames which were too long in the support dialog

• Fixed a bug that made the "Add a new call" function possible already at the "ringing" stage of a call

• Fixed a bug that made the shadow under the QuickAccessBar disappear in Lightmode

• Fixed a bug that made it impossible to answer calls received through a Time Control service

• Fixed a bug that displayed the "Switch to GSM" function even if no SIM card was inserted in the mobile phone

• Fixed a bug that prevented some participants from seeing a participants list during a dynamic conference

Administration Portal

Current version:

• 1.14.9.0

Current version:

• 1.14.9.0

Bug fixes:

• Fixed obsolete call recording settings

• Fixed conference signal join/leave storing

• Fixed settings for IVR display names which were reset after announcement upload

Cloudya Web App

Current version:

• 1.4.9-1 (hotfix)

Bug fixes:

• General bug fixes and improvements

Cloudya Desktop App

Current Version:

• 1.2.3

Improvements:

• Added a new version of CRM Connect

Bug fixes:

• Fixed a bug that caused high processor usage on older Windows devices

Cloudya Web App

Current version:

• 1.4.9-1 (hotfix)

• Fixed malfunction of function keys

Cloudya Web App

Current version:

• 1.4.9

Bug fixes:

• Fixed display with two columns for Favourites. It is now possible to have two columns again.

• Fixed device stack selection. The app no longer falls back to system default when the user plugs / unplugs audio devices to / from his computer.

• Fixed missing headset permissions

Cloudya Mobile App (Android)

Current version:

• 1.14

Improvements

• Resolved numbers of private phone book entries in services and conferences; users now see names instead of phone numbers if the numbers are taken from private phone bookes

Bug fixes:

• Fixed a bug that caused displaying of an overlay error message when switching from search to other pages

• Fixed a bug in call forwarding that prevented users from returning to a call on hold (first call) while a second call was was ringing

• Fixed a bug that caused a banner "all calls are on hold" to appear for the host then the host started a dynamic conference

• Fixed a bug that caused the app to flicker briefly after a logout

• Fixed a bug for Android 8 that caused the search bar to disappear in some cases

NCTI Premium

Current version:

• 3.2.1

Client 3.2.1 (18541.22368)

Bug fixes:

• Updated certificates that were required to continue to provide support for Zoho Phonebridge and Salesforce Call Centre Adapter

NCTI Pro

Current version:

• 7.3.10 - Service Release 3

Clients

• NCTI Pro Windows 7.3.1.5076

• NCTI Pro Mac 7.3.10-21101205

• NCTI Pro iOS: 7.3.10 (21101205)

• NCTI Pro Android: 7.3.10 (21101215)

• NCTI Pro ECSTA for SIP Phones: 6.0.6.852

Bug fixes and improvements:

Windows

Improvements:

• Added Jabra SDK for call control

• Improved the performance of the chat by adding additional indexes when installing the UCServer update

• Improved the softphone journal for "pickup" (fetching a call); the subscriber from whom a call was "picked up" now sees the corresponding journal entry in blue font; in the journal browser, the "Talked to" field can be used to determine who picked up the call

• Improved the behaviour of the call button in the call window so that a new call cannot be initiated immediately after a previous call to prevent an unwanted callback

iOS

Improvements:

• Improved the user interface for iOS 15

ANDROID

Improvements:

• Added a link to the Android call settings to simplify switching between the Android call window and the ProCall window: Settings -> Line settings-> Android calling accounts

ECSTA

Improvements:

• Added support of Gigaset N670/N870 Pro (scalable multi-cell system from Gigaset)

Cloudya Web App

Current version:

• 1.4.8

New feature:

• Added a quick overview of the status and access to the "Call Forwarding Profiles", "DND" and "GSM only" via new navigation buttons on each screen

Bug fixes:

• Fixed transfer to phonebook contacts

• CRM Connect: if a contact has more than one number, all numbers are displayed

Cloudya Web App (iOS)

Current version:

• 1.15

New feature:

• Added a quick overview of the status and access to the "Call Forwarding Profiles", "DND" and "GSM only" via new navigation buttons on each screen

Improvements:

• Removed the text in the bottom navigation to avoid overlapping texts in diffferent languages

• Made various adjustments of the app to the design changes of iOS 15.x

• Added an audible end tone for the callee when a call is terminated

• Added an audible busy tone for the caller when a callee is temporarily unavailable or is in an ongoing call

Bug fixes:

• Fixed a bug that made it impossible to run star codes with "**"

• Fixed a bug that did not allow for the 2nd choice of a UK number in the call-through menu

• Fixed a bug that caused the call to be shown as ongoing after a "Switch to GSM", although the call has already been terminated

• Fixed a bug which caused the app to display the "Switch to GSM" screen after a GSM call has been accepted

• Fixed a bug in dynamic conferences which caused the title not to be displayed in the local language

• Fixed a bug that could prevent the user from logging out after not using the app for a long time

Cloudya Web App

Current version:

• 1.4.7

Bug fixes:

• Fixed a bug in the call forwarding settings so that the details of each rule set are fully available to action and removed redundant spaces

• Fixed a bug in scrolling and loading of function keys

• Fixed a bug for call forwarding profile and rule

• Fixed a bug in missed calls badge upon application restart

• Fixed a bug in saving functionality in the user tab under the configuration section

Cloudya Web App

Current version:

• 1.4.6-1 (hotfix)

A change which sought to improve the audio device memorisation (deployed with the 1.4.6 WebApp this Tuesday 19 Oct 21) was reverted.

NCTI Pro

Current version:

• 7.2.3

Clients:

• NCTI Pro Windows 7.2.3.4839

• NCTI Pro Mac 7.2.31 (21100403)

• NCTI Pro iOS: 7.2.31 (21100403)

• NCTI Pro Android: 7.2.31 (21092903

Bug fixes and improvements:

Windows
Bug fixes:

• Fixed a permission problem when monitoring, setting call forwarding, or picking up calls from "additional lines" if they were not assigned to a user.

• Resolved an issue that after restarting the UCServer and re-logging in all clients, their idle/inactive presence from before the restart was no longer displayed. Instead, these users were displayed as green/present. Now the appropriate presence, such as idle, is displayed again.

Mac
Bug fixes:

• Fixed client start bug.

iOS
Bug fixes:

• The loudspeaker now remains activated if it was switched on during ringing and a call is established.

Android
Bug fixes:

• If you called a TextChat conversation during an ongoing VideoChat, it was no longer possible to return to the VideoChat. This problem has been fixed.

Cloudya Desktop App

Current version:

• 1.2.2 (Windows only)

New features:

• CRM Connect is now available on the Desktop App and on Windows systems only.

Bug fixes:

• The Windows app opens correctly when clicking on an incoming call popup

• When you disconnect from a docking station the Desktop app will now reliably jump to the remaining screen

• The Desktop app did not get back to service after connectivity loss or sleep mode resulting in a reload loop. This has been resolved.

Cloudya Web App

Current version:

• 1.4.6

New features:

• CRM Connect installer is now available for the Desktop App under the Download tab. Find following installer versions under the Download tab:

Cloudya Desktop App 1.2.2 with CRM Connect (for Windows)

Cloudya Desktop App 1.2.2 without CRM Connect (for Windows)

Cloudya Desktop App 1.2.2 without CRM Connect (for Mac)

Bug fixes:

• Fixed a bug in the validation of user input for the function key settings

• Fixed a bug where login to another user may show click2dial calls of the previous users

• Fixed a bug that made the presenter mini video disappear occasionally

• Fixed a bug that caused dropped calls when double clicking on “accept call” in a non-focused window

• Improved reliability of memorised user selected audio devices (device stack)

• The delete all button for call history entries is now disabled when the call history has no entries

Cloudya Web App

Current version:

• 1.4.5-2

Bug fixes:

• Fixed a minor bug in the search in combination with pagination.

Administration Portal

Current version:

• 1.14.5.0

Improvements:

• The timeout occurring while deleting an extension has been resolved

Bug fixes:

• The handset ID will now be updated when the base device is changed

Cloudya Web App

Current version:

• 1.4.5-1

Bug fixes:

• Fixed a bug where not answered outgoing calls were marked as missed calls in the history tab.

Cloudya Web App

Current version:

• 1.4.5

Improvements:

• Improved the message waiting indication for missed calls and new voice mails

• Improved raise hand & lower hand feature so that it is working for moderators and regular participants in all views

• Letters are now properly centred within the user icon

• The duplication of call forwarding rules works properly now and creates identical copies.

• Name resolution of contacts from the phone book has been improved. When dialling a phone number saved to the phone book, the according name of the contact will be displayed. Improved name resolution when you use a known phone number to establish a call.

Bug fixes:

• Fixed a bug in the migration wizard that caused the session to end when you added an admin account. This does not happen anymore.

• Fixed a bug so that the audio settings can also be saved when you have no active camera device

• Fixed a problem causing a console error in case multiple parties were creating dynamic conferences

• Fixed a bug where canceling call forwarding operations recreated a call forwarding rule

• Fixed a bug where the video of the presenter was visible in preview mode, although it was previously deactivated in cinema mode. User preference is now maintained for the call until it ends.

Administration Portal

Current version:

• 1.14.4.0

Bug fixes:

• Fixed a bug where the DECT handset ID was not updated when assigned to a new base

Cloudya Mobile App (iOS)

Current version:

• 1.14.1

Bug fixes:

• Fixed a bug that caused a blackscreen in Apple iOS 15.1 (Beta 2)

NCTI Premium

Current version:

• 3.2.0

Server 3.2.0 (18514.20498):

Improvements:

• Improvements in search results with numbers stored in alternate formats

Bug fixes:

• CLI numbers now show in local format, not international

• Snom Blind transfer and CLI retained on transfer calls

Cloudya Web App

Current version:

• 1.4.4

Improvements:

• Improved the user interface of the call forwarding settings so that redundant information is no longer displayed

• Redesigned the conference detail view, improved the user interface of the "copy to clipboard" functionality

• Added a system notification and a sound to let users know when the internet connection is interrupted and telephony is offline

• Added an info badge to let users know about missed calls and new voice mails

• Improved the user interface to show users which voicemails have been listened to and which not; recent entries are now presented using bold fonts

• Improved the user interface of the voice mails; voicemails are now displayed from the newest to the oldest

• Adjusted the position of the "slow internet" notification; it is now shown at the same place as other snack bars and no longer on top of the remote video

Bug fixes:

• Fixed a bug that prevented users to confirm queues or other service extensions as destinations for call forwarding rules

• Fixed a bug that under some conditions caused a freeze during a search by the user

• Fixed a bug which caused the "lower all hands" button to be shown instead of the "raise hand" button for all conference participants after the first participant has joined; the "raise hand" button is now shown as expected

• Fixed a bug which caused very long conference names to hide the user interface; now long conference names are truncated and show full name on hovering over a conference name before the members list is loaded

• Fixed a problem which caused the participant list of a dynamic conference not to be properly updated

• Fixed a bug which disrupted the unattended transder of calls to phone book contacts; the unattended transfer of calls to phone book contacts now works if a user puts the first call on hold

• Corrected the icon colour and shape for emergency numbers in the phone book

• Fixed a bug which caused the app download links to show in the Desktop app; Desktop app users no longer see the mobile app download links on small screens when using the inspect console

Cloudya Mobile App (Android)

Current version:

• 1.13

New features:

• Introduced a new feature which supports shortcuts (DND and Call Forwarding Profiles) with a longpress on the icon in the homescreen

Improvements:

• Users without the Mobility Option can now use the app to manage their extension, e.g. call history, phone book or extension settings. Receiving and making calls via the app is only available for users with the Mobility Option

• Improved the syntax check of email addresses for usernames and passwords during the login

• Adjusted the wording in the click-to-dial menu

Bug fixes:

• Fixed a bug that caused the call-waiting indication tone not to end even though the caller had cancelled the call

• Fixed a bug which caused the callscreen to disappear sometimes after having accepted a call

• Fixed a bug that caused the last item in the Favourites list not to be visible due to the bottom navigation bar when scrolling; scrolling down now hides the bottom navigation bar

• Fixed a bug which disrupted the readability of Imprint and Terms and Conditions

• Fixed a bug which occasionally caused a crash on a recently installed app on Android 8 after having logged in

• Fixed a bug that occasionally caused a problem during an active VoIP call by allowing a GSM call to come through

• Fixed a bug due to a misleading button name which made it possible to delete all call records although none record was selected

• Fixed an issue which made it impossible for the host to see "manage participants option" when a local contact was added to the call

• Fixed a bug which caused a wrong icon to be displayed in the detail page f the call history for outgoing calls