NFON Multiline TAPI
Current version:
1.1.0
Improvements:
NFON Multiline TAPI now works in environments with several devices per extension.
Admin Portal
Current version:
4.37.0
New features:
Admin Portal users can edit prefix-based routing extensions in the Devices section, allowing up to two configurable devices with intuitive controls for adding, modifying, and deleting devices.
Bug fixes:
Time control services display the service code of targets without extension numbers correctly when editing and reviewing configurations.
Improved the display of help text positioning when editing queues or skills in the German language setting to enhance readability and prevent overlap.
The access scope selection has been updated with independent scrolling, ensuring the Continue button remains clickable and accessible.
NCTI Pro
Current version:
8.8.2
Improvements:
UC Server:
The total number of users is now displayed during UC Server installation and updates.
Technically optimised restart processes for UC Server services.
NCTI Pro Client for Windows:
Fixed several issues related to deadlocks and heap corruption.
Resolved an issue where the old phone number was still displayed in search results after updating the number via NCTI Pro workstation settings.
Remote Desktop Mode enhancements:
A controlling NCTI Pro client can now manage multiple controlled NCTI Pro clients.
The controlling client now automatically detects which controlled client is currently active. For example, a terminal server session can be opened from both an office PC and a home office PC, and the controlling client will always control the currently active PC.
Call windows from the controlled NCTI Pro client are no longer displayed as top-most while being remotely controlled.
⇒ The call window no longer appears in front of the terminal server session window of the controlling client, eliminating possible misoperations.
Fixed an issue where the default line could not be changed due to the startup order of another client when an NCTI Pro client was using both a TAPI and a softphone line.
Admin Portal 4
Current version:
4.36.0
Improvements:
Users can create and edit Inbound blocklist rules with the prefix "anonymous" via the AP4 UI.
The Admin Portal supports the "<number><number>" format for function keys within phone extensions, ensuring consistent input across platforms.
Bug fixes:
Cloning a phone extension clones all associated skills by implementing pagination for the skill table.
Cloudya Mobile App (Android)
Current version:
2.11
New features:
Choose how emergency calls are handled in the app via SIM, via Internet (PBX), through your extension or by being asked each time.
Select the transcription language before a call starts.
The full call transcription can now be shared directly via the share options.
Bug fixes:
The proximity sensor should turn off the screen during calls, when the app runs over the lock screen or was stopped in the background.
Improved audio stability when switching networks.
Cloudya Mobile App (iOS)
Current version:
2.11
New features:
Choose how emergency calls are handled in the app via SIM, via Internet (PBX), through your extension or by being asked each time.
The app can be set as the default calling app, allowing all calls initiated on the phone to be made via the app.
Select the transcription language before a call starts.
The full call transcription can now be shared directly via the share options.
Cloudya Web App
Current version:
2.0.12
New features:
The users can select the transcription language before a call starts for more accurate results
The Cloudya CRM Connect Desktop App now remembers the last used contact search preference per session, enhancing user convenience across CRM integrations
Bug fixes:
Camera and screen-sharing features remain reliably enabled during active calls
Enhanced the NIA button in the Desktop App to ensure that NIA is successfully opening
Cloudya Web App
Current version:
2.0.11
Improvements:
Enhanced the stability of the Desktop App to ensure uninterrupted active calls without telephony disruptions
Improved the Web App to consistently display call control buttons and enable users to hang up outbound calls without needing to restart the application
The app now handles calls gracefully without freezing when no active audio input devices are detected in Windows, ensuring smooth call control and improved stability
Cloudya Web App
Current version:
2.0.10
User interface enhancements for call transcription and summarisation:
Speaker contributions are now grouped together, giving users a cleaner overview at a glance
With the new copy button, users can grab the full transcript with one click
Admin Portal
Current version:
4.34.1
Improvements:
Enhanced the device creation form to dynamically display the IPUI/IPEI/Port input field for handset & port devices, based on backend-supported attributes
The 'Concurrent lines' field in the device creation form is automatically populated with the device type default value, improving configuration accuracy for Unprovisioned SIP and Softphone devices
Users benefit from visual indicators in the firmware selection dropdown, clearly highlighting recommended (preferred) and beta versions to assist in their decision-making
Bug fixes:
The base device dropdown in the handset addition form displays all available base devices immediately, with filtering applied as the user types.
The default setting for 'Allow to access contacts' is enabled when creating a new phone extension, aligning with expected behavior and documentation.
NFON Multiline TAPI
Current version:
1.1.0
New features:
Added a status indicator to the GUI configuration in the Windows phone and modem options as well as a button to check the connection after configuration
It is now possible to install multiple TSP instances in parallel to support cases where multiple NFON phone systems are used. This feature is currently in beta status.
Improvements:
Improved debug logging
Minor improvements of the GUI configuration
Replaced the log level setting in the configuration by a switch to enable or disable debug logging
Cloudya Web App
Current version:
2.0.9
Improvements:
Stability improvements
NCTI Standard — Windows
Current version:
2.0.0.11
Improvements:
The Notification plugin has been improved and is now the default screen pop-up plugin for new installations.
Users who want to use the new pop-up have to change it manually. With the next version, it will be standard for all users.
Bug fixes:
Fixed a bug in the Outlook plugin that occasionally led to a warning message that the PC would be restarted shortly.
Cloudya Mobile App (iOS)
Current version:
2.10.1
Improvements:
Stability improvements and bug fixes
Admin Portal
Current version:
4.33.0
New features:
Upgraded to the latest Angular and Material version to enhance stability, security and compatibility with the latest UI component standards.
Introduced a new flexible contract type CloudPBX2025 to enhance cloud telephony offers with varied contract durations and phone extension options.
The application now displays a themed cookie banner that informs users about cookie usage and records their consent for 30 days, enhancing user awareness and compliance
Improvements:
Admin users can edit and save configurations in the General section of softswitches through multiple intuitive interactions with real-time validation and backend persistence feedback.
The operator general settings form allows saving changes without requiring the notes field in the Others section to be filled
Bug fixes:
Improved header and paginator positioning under the Operator Configuration > Softswitches UI to ensure table content remains fully obscured when scrolling.
Operators accessing the system integrator can view the side navigation menu as expected.
The main menu option Extensions > eFaxes is now visible for Centrexx 3.0 (premium) tenants with active fax subscriptions, ensuring consistent access across eligible contract types.
The portal log modal's JSON parsed area now expands to match the modal height, eliminating empty space on larger screens.
NCTI Pro – MetaDirectory
Current version:
6.2.5
Improvements:
Revised the behaviour when terminating the MetaDirectory service, thus improving the monitoring of dependencies.
Bug fixes:
Fixed an issue where assigning an empty password for the MetaDirectory Admin was not being saved.
Resolved a problem where implicit user login via Active Directory, in combination with User Administration in UCServer, did not function correctly.
Cloudya Web App
Current version:
2.0.8
Improvements:
Enhanced audio handling when resuming inbound calls from hold in Cloudya web and desktop apps
Cloudya Mobile App (Android)
Current version:
2.10
New features:
We are introducing the new AI Essentials subscription to communicate smarter within our Cloud telephony app including:
Nia (NFON Intelligent Assistant) offers quick and easy support on how to use telephony features
1:1 calls are now automatically transcribed and summarised given both parties consent
It’s easier to set up callthrough and emergency call numbers by country using Mobile Device Management (MDM).
Improvements:
Users will get an earlier warning when their session is about to expire, so they can stay connected without interruptions.
Bug fixes:
Incoming calls are now reliably shown on your lock screen, so you’ll never miss a call even when your phone is locked.
Cloudya Mobile App (iOS)
Current version:
2.10
New features:
We are introducing the new AI Essentials subscription to communicate smarter within our Cloud telephony app including:
Nia (NFON Intelligent Assistant) offers quick and easy support on how to use telephony features
1:1 calls are now automatically transcribed and summarised given both parties consent
It’s easier to set up callthrough and emergency call numbers by country using Mobile Device Management (MDM).
Improvements:
Users will get an earlier warning when their session is about to expire, so they can stay connected without interruptions.
Bug fixes:
It is now easier to pull an active call from one device to another.
In addition to the new features and improvements available in the Cloudya Mobile App (iOS), the Cloudya Mobile App (Android) contains the following:
Cloudya Mobile App (Android)
Current version:
2.10
Bug fixes:
Incoming calls are now reliably shown on your lock screen, so you’ll never miss a call even when your phone is locked.
NCTI Pro
Current version:
8.8.1
Improvements:
The width of the areas in the chat can now be more flexibly customised according to the user needs.
Bug fixes:
Chat rooms can now be reliably deleted. They are no longer displayed in the chat list.
Fixed several bugs where the initialisation and display of chats failed.
When creating a new group chat, the group picture can now be set correctly again.
The context menu of a group chat in the communication list can be called up again.
The presence of a user is displayed correctly again even after reconnecting the application (e.g. when the computer goes into sleep mode).
The presence of all group members within a group chat is now displayed correctly at all times.
The list of group members in a group chat can now be fully scrolled again.
Replying to a chat message with a picture now works correctly.
Chat with users who have been deactivated and reactivated in the Active Directory now works correctly again.
The selection of additional emojis in the chat works as desired again.
The selected emojis are also displayed as desired again.
The chat history is now displayed in full across all clients again.
Cloudya Web App
Current version:
2.0.7
New features:
We are introducing the new AI Essentials subscription to communicate smarter within our cloud telephony app including:
Nia (NFON intelligent assistant) offers quick and easy support on how to use telephony features
1:1 calls are now automatically transcribed and summarised, given both parties consent
The call history UI now displays the CRM source name alongside each call entry, enhancing visibility of contact details.
Admin Portal
Current version:
4.32.1
New features:
Users can add new speed dial entries through a validated form that efficiently saves and displays the entries in the speed dials list.
Added a new User management option to the user menu, enabling quick access to the User Management App in a new tab or window based on the current environment and theme.
We are introducing the new AI Essentials subscription to communicate smarter within our cloud telephony app including:
NFON customers can access Nia provided that a minimum of one AI Essentials subscription has been ordered for the tenant.
A welcome modal introduces Admin Portal users to the new call transcription, summary and action items feature with localised titles, animated visuals and a direct link to subscription setup for tenants with an active AI Essentials subscription.
Improvements:
The Admin Portal supports uploading announcement audio files in additional formats including m4a, mp4, ogg, wma and aac, with updated help texts and validation reflecting these supported types.
Bug fixes:
The default rating value is displayed correctly in read-only and edit modes within the Contractual settings for improved user experience.
Cloudya Web App
Current version:
2.0.6
Improvements:
Enhanced Cloudya Web/Desktop app to ensure seamless two-way audio when resuming inbound calls from hold
Bug fixes:
Resolved a disruption affecting outbound calls from the Web/Desktop app after hibernation, to restore full calling functionality
Cloudya Web App
Current version:
2.0.5
Improvements:
General improvements and bug fixes
Caller name from a CRM is now displayed in the call history for answered calls
Admin Portal
Current version:
4.31.0
New features:
Users can efficiently edit and delete individual speed dial entries with confirmation prompts and tooltips, ensuring accurate and up-to-date management of speed dials.
Users can efficiently manage speed dial entries with new import and export buttons, streamlined data validation and performance optimised for quick processing.
Users can edit prefix-based routing extensions in the External Numbers/DDI section with a user-friendly dialog supporting trunk selection, DDI number configuration and deletion options.
System Integrator accounts in the Admin Portal include a comprehensive change log feature with sorting, filtering, CSV export, detailed entry views and customisable table options for enhanced auditing capabilities.
Improvements:
The Admin Portal displays the subscription CLIENT_MIA_PER_USER as the readable name Softphone Pro consistently across all supported languages.
Softphone Pro
Current version:
1.9.38
New features/Improvements:
New: Added Save and Print functionality for statistics views
New: Enabled support for multiple accounts in Microsoft 365 (Office 365) and Google, using the same integration model as LDAP, JSON, and CSV
Enhanced the naming convention for call recording files
Improved GUI resizing behaviour based on display size and DPI settings
Improved oAUTH login flow for Google and Microsoft 365; previously, it was not always triggered smoothly and could result in suboptimal login window display
Enhanced import functionality from LDAP, JSON, and CSV — including support for birthday, email, and memo fields — and fixed issues affecting CSV sync activation
Refined Windows crash dump reporting by removing outdated email dialog interactions
Improved the upload process for support logs through a streamlined PHP-based endpoint
Bug fixes:
Fixed an issue where recording icons did not reset after a call ended
Corrected a bug where several buttons did not use the appropriate colour definitions
Resolved a missing permission in the oAUTH info window that prevented the login window from opening when tokens were expired
Fixed an issue where previously exported configurations could not be imported, potentially causing unexpected database-related problems
Addressed a bug that caused duplicate contact records in the event of import errors
Fixed a rare crash that could occur when exiting the application
Corrected improper splash screen scaling related to screen size and DPI settings
Resolved sporadic runtime crashes associated with specific headset models
Fixed a contact form issue that prevented it from opening when using shortcuts
Improved button styling by ensuring consistent use of colour definitions
Fixed a bug where automatic language detection did not work on first launch
Resolved an issue where the Download function failed to work with embedded content
Fixed a problem where CSV imports failed under certain conditions
Admin Portal
Current version:
4.30.1
Bug fixes:
The AI Essentials link in the tenant contractual subscriptions area has been updated to direct users to the correct external UMA subscription assignment page
Admin Portal
Current version:
4.30.0
New features:
Added read-only table view for speed dials under Configurations with sorting, filtering and pagination support
Users can edit the Geographical settings section of prefix-based routing extensions, allowing modification of dial prefix, language, and time zone.
Users can edit the Contractual & Billing and Permissions sections of prefix-based routing extensions, allowing modification of cost centre and calling profile.
Tenants with the Centrexx 3.0 Premium contract type can access and manage the Inbound blocklist profiles section in the application.
Bug fixes:
Ensured default values are present in the ringtone section for handset devices
Efax extensions handle blocklist profile requests more efficiently by avoiding unnecessary calls when a valid profile is present, enhancing system reliability.
Improved contrast ratio for MFA device selection during login to ensure icons and text are clearly readable.
Cloudya Web App
Current version:
2.0.3
Improvements:
General improvements and bug fixes
Cloudya Web App
Current version:
2.0.2
Improvements:
General improvements and bug fixes
NCTI Standard – macOS
Current version:
5.4.1.2
New features:
The advanced settings of IP phone connections now allow to switch communication with the phone from using http to https.
Note: In this release, this feature is still in beta and may not work with all phone types. Furthermore, https commnunication may need to be activated in the phone as well.
Improvements:
Added Czech, Croatian, Polish, Romanian, Slowak, and Slowenian localisations.
Bug fixes:
Fixed a regression of NCTI Standard 5.3 that could have caused the connection initialisation to fail under certain conditions.
Note: The regression could have caused previously existing connections to disappear from the configuration GUI.
With the bug fix, these configurations will now reappear. Unfortunately, these extra connections need to be removed manually by the user.
Fixed a bug that prevented the selected value of the Software Update settings option Include anonymous system profile from being permanently saved.
Fixed a bug that prevented the anonymous system profile from being displayed in the Software Update settings when the option to include this profile was disabled.
Cloudya Mobile App (Android)
Current version:
2.9.1
Improvements:
Stability improvements
NCTI Pro
Current version:
8.7.1.10442
Improvements:
Updated the API for the integration in Microsoft Teams. It now supports (optionally) reading presence information without user authorisation.
Integration with Microsoft Teams feature in the UCServer administration: It is no longer necessary to grant a user consent for app registration permissions. Instead, the app registration itself can now obtain the required permissions to read presence information (getPresence) through service permissions. This feature can be activated using the checkbox Use service permissions (recommended).
NCTI Standard – macOS
Current version:
5.4.1
New features:
IP phones: The advanced settings of IP phone connections now allow to switch communication with the phone from using http to https.
Note: In this release, this feature is still in beta and may not work with all phone types.
Also, https commnunication may need to be activated in the phone as well.
Improvements:
Added Czech, Croatian, Polish, Romanian, Slowak and Slowenian localisations
Added a switch in the connection info preferences to display or hide the connection special preferences.
This feature should only be used when instructed to do so by ilink technical support.
Bug fixes:
IP phones
Fixed a regression of NCTI Standard 5.3 that could have caused the connection initialisation to fail under certain conditions.
Note: The regression could have caused previously existing connections to disappear from the configuration GUI.
With the bug fix, these configurations will now reappear. Unfortunately, these extra connections need to be removed manually by the user.
Software update
Fixed a bug that prevented the selected value of the Software Update settings option Include anonymous system profile from being permanently saved.
Fixed a bug that prevented the anonymous system profile from being displayed in the Software Update settings when the option to include this profile was disabled.
Cloudya Mobile App (iOS)
Current version:
2.9
Please note that this is a gradual rollout, so not all users will receive the update immediately. If everything goes smoothly, the new version will be available to all users by 04.06.2025.
New features:
Users can search within AI voicemail transcriptions to find specific information more easily
Compatibility with CarPlay, allowing users to access the application from the car’s dashboard
Users can add, edit, delete and organise Favourites directly on the detail page using drag-and-drop
Important app updates are now proactively communicated through notifications within the app
To ensure that the user account remains secure, the app now notifies users when their session has expired and prompts them to log in again
Improvements:
The Call with option has been removed to streamline the calling experience (Note: This option is still available in the Web App)
Bug fixes:
When setting up speed dials, users can now select the correct country code
After transferring a call to another device using *8, video starts automatically for a smoother experience
Cloudya Mobile App (Android)
Current version:
2.9
Please note that this is a gradual rollout, so not all users will receive the update immediately. If everything goes smoothly, the new version will be available to all users by 04.06.2025.
New features:
Users can search within AI voicemail transcriptions to find specific information more easily
Users can now add new home screen widgets for quicker access to key features
Users can add, edit, delete and organise Favourites directly on the detail page using drag-and-drop
Important app updates are now proactively communicated through notifications within the app
To ensure that the user account remains secure, the app now notifies users when their session has expired and prompts them to log in again
Improvements:
The detail pages for Conferences, Call History and Search have been visually refreshed to enhance user experience
Improved the call on hold behaviour for a smoother experience during multitasking
The app is now compatible with Android 15
The app installation now requires Android 10 or higher. Users with older versions will receive an in-app notification.
The app now automatically adapts to the language set on the device
The Call with option has been removed to streamline the calling experience (Note: This option is still available in the Web App)
Bug fixes:
When setting up speed dials, users can now select the correct country code
After transferring a call to another device using *8/pull call button, video starts automatically for a smoother experience
Admin Portal
Current version:
4.28.0
New features:
The release introduces a unified NFON Admin Portal with a refreshed login page and updated logo across the app, providing a centralised cloud telephony solution for Centrexx and Cloudya customers.
Improvements:
Enhanced user experience by validating Extension number entries against existing data with a backend check, displaying informative messages and managing the save functionality accordingly to prevent conflicts during extension creation
Bug fixes:
The Phone extension edit form opens successfully with improved handling of reference data formats to enhance user experience.
The tooltip for the Port field when adding a Gigaset DECT IP handset device has been enhanced to display clear, human-readable text instead of code.
The main menu in white label themes with preview permission users is enhanced to display correctly without empty spaces when expanded on narrow screens.
The edit options for self-references have been removed to prevent duplicate openings of the same object, enhancing user experience when managing phone extensions.
Cloudya Web App
Current version:
2.0.1
New features:
Users can search within AI voicemail transcriptions to find specific information more easily
User Management App replaces the System configuration section in Web App and Desktop App
NCTI Pro – MetaDirectory
Current version:
6.2.4 (14520)
Bug fixes:
Fixed a bug where MetaDirectory could not log on to UCConnect if the password contained special characters
Fixed an issue where the Export Replicator did not add any contacts to the Active Directory
Fixed crashes caused by incorrect null pointers in connection with user management to the Active Directory
Fixed an issue where the WWWRoot option was not always available when exporting the configuration
Fixed an issue where the login to the MetaDirectory via TLS was unreliable
Cloudya Desktop App
Current version:
2.0.0
New features:
Users can now extract log files directly from the Settings menu. This allows them to quickly gather and download the relevant logs when reaching out to support.
It is now possible to use the floating window alongside the main application window. This enhancement improves multitasking and boosts productivity.
New CRM Connect 5.6.0 version has been rolled out with this Desktop App release. This version includes new CRMs.
Admins can now configure the Desktop App to launch automatically for all users by enabling the autostart feature using the configuration file at https://www.nfon.com/en/service/documentation/manuals/cloudya/desktop-app/cloudya-desktop-app-manual/c-admin---add-new-users/2-managing-advanced-configurations/
Softphone Pro
Current version:
1.9.34
Improvements:
Improved handler for uploading support logs through a streamlined PHP-based endpoint
Enhanced query method for permitting messages based on dynamic string results generated by the InfoManager
Improved the settings menu interaction so that it can be clicked again when an external window is aligned with it
Enhanced import of values from LDAP, JSON and CSV (including birthday, email and memo fields), and corrected activation of the CSV sync process
Bug fixes:
Fixed a bug where some template data were not used in the creation of the contact connections
Fixed an issue where the automatic language detection on first launch did not function as expected
Admin Portal
Current version:
4.27.0
New features:
System integrator and Manager roles in the Admin Portal can view the Hide trunk identification number for incoming calls setting on trunks, with system integrators additionally able to modify and save this configuration.
All Admin Portal user roles can delete prefix-based routing extensions with visible delete options, confirmation prompts and success feedback.
Improvements:
Obsolete sites are visually distinguished by displaying their names in grey within the Admin Portal site list, enhancing clarity between active and de-activated sites.
Admin Portal users can view all settings of deactivated sites in a read-only mode, ensuring reference access without the ability to modify obsolete site configurations.
Bug fixes:
Cloned call forwarding rules with the Forward to target action will correctly retain and display the target value during editing.
The functionality of the trunks and DDI numbers list has been enhanced to dynamically load additional options as users scroll, ensuring a complete and seamless selection experience.
The visibility of the Contractual menu item has been enhanced to ensure that all tenants can access the General and Contractual settings tabs, while the Subscriptions tab will be displayed or hidden based on existing rules.
NCTI Pro
Current version:
8.7.0
New features:
Released EPOC headsets for NCTI Pro for Windows
Improvements:
Improved device recognition in the NCTI Pro client for Windows in Remote desktop mode
Improved processing of logins in the NCTI Pro app for web and the NCTI Pro mobile apps
MS Windows Server 2025 is now fully supported
Bug fixes:
Fixed a bug where the setting of the profile-controlled Busy-on-Busy was not displayed in the system information of the NCTI Pro Client for Windows
Fixed an issue with a crash of the NCTI Pro client for Windows when the telephone system hanged up immediately after a call from the other subscriber had been put on hold
An Administrative call forwarding set in the SIP line group is now also applied to newly set-up lines
Fixed an issue where the SIP federation between UCServer and innovaphone PBX only worked for a short time because the telephone system changed the socket. Improved recognising and switching to new sockets.
Admin Portal
Current version:
4.26.0
New features:
Users can now directly export data in XLSX format for Devices, Contacts, Phone Extensions and eFax Extensions, simplifying data management and enhancing usability
Users with the roles of system integrator, operator and admin can view and edit operator details within the tenant settings, enhancing tenant management capabilities
Improvements:
The default call forwarding profile has been equipped with a translatable key, enhancing user navigation by displaying the appropriate translation according to the selected language
Cloudya Mobile App (Android)
Current version:
2.8.4
Improvements:
Improved log-in stability in environments with poor or slow internet connectivity
Cloudya Web App
Current version:
1.9.3
Improvements:
General maintenance work and improvements
Cloudya Web App
Current version:
1.9.2
New features:
The app is now capable of making and receiving calls even if the backend services are down
Microsoft Edge is now supported
Admin Portal
Current version:
4.25.0
New features:
Devices of a tenant can also be called up via the global search, so that faster access is possible without having to navigate to the device table beforehand.
System integrators can view and admins & operators can view and edit the System Integrator settings for tenants, enhancing tenant management capabilities.
A new section titled Microsoft Teams Premium Integration (Direct Routing) has been introduced in the Admin Portal, allowing users to view all configured Microsoft Teams domains within a read-only table.
Improvements:
AP4 users can view both the name and the subcontract ID when selecting a subcontract for a customer, enhancing clarity and usability in the Contractual & Billing section.
Users can efficiently edit services and extensions, as previously assigned external numbers are displayed as disabled in the selection drop-down.
Added enhanced sorting capabilities to the tenant list in the Admin Portal, allowing users to efficiently organise and access relevant entries.
Bug fixes:
Updated validation rules for phone numbers to accept hyphen characters, enhancing the user experience.
Cloning a phone extension successfully retains the names of function keys.
Updated the NTP Server input field to be optional, enhancing user experience when configuring device settings.
The tenant settings accurately displays the Play announcement before entering a conference checkbox as enabled or disabled, reflecting the current configuration without showing a mixed state.
NCTI Standard
Current version:
2.0.0.2
New features:
Added a new screen pop-up plugin (Notification) that uses the Windows notification GUI.
Improvements:
Added data synchronisation for contact data of CRM systems Act!, Datev, FreshWorks, Goldmine, Hubspot, Mapi, Maximizer, MS Dynamics, HCL Notes, Odoo, Pipedrive, Sage, Tigerpaw and Zoho for cases where the client keeps running for more than a day.
Simplified the debug log settings. Instead of requesting a choice between log levels 0 to 5, the trace > file plugin now only contains a switch Use debug log. When this is activated, a high log level is used, otherwise, a low log level is used.
The tray icon now features a mouse-over text that leads to an explanation of the problem when the icon remains gray.
The login settings now include an explanation when a plugin remains inactive due to missing requirements.
Updated the GUI for a more modern look and feel.
Updated the screen pop-up settings to better indicate the function of the option to automatically close screen pop-up windows.
The settings GUI now displays the name of the selected plugin above the plug-in-specific settings.
The settings GUI now indicates the plug-in selection in a way that is also visible when the window is not the active window.
Improved the status display of the search plugins HCL Connections, Salesforce.com and Sugar CRM.
Removed support for the Interact.io system.
Renamed the search plugins Lotus Connections to HCL Connections.
The Execute plug-in can now be configured to only be active for external calls.
Terminating the app no longer opens a confirmation panel.
Rearranged the entries in the tray icon context menu.
The window titles of error message windows now con the product name.
Minor GUI improvements of error messages.
Streamlined the configuration GUI of several search plug-ins.
Substancially reduced the size of the update package.
Adapted the update feature to support larger update packages in the future.
The client now better handles situations where the license server reacts very slowly.
Bug fixes:
Fixed a bug that caused the Outlook search to fail sporadically.
Fixed a bug that prevented the settings GUI from being opened again after it was closed via the Windows X button.
Fixed a bug that caused the client to crash upon incoming calls when the Odoo plug-in was activated yet was not correctly configured.
Fixed a bug that could have caused the app task bar icon to be missing.
Improved security of stored ODBC access credentials.
Admin Portal
Current version:
4.24.0
New features:
Admin Portal users can conveniently view and edit contractual settings, including contract type and billing options, through the enhanced Contractual Settings tab under Tenant -> Contractual.
Users can sort the columns of the Contacts table to easily find relevant entries.
Administrators and operators have the option of viewing and editing the Contractual Settings section for system integrators.
A welcome modal will be displayed to Admin Portal users of Business Premium tenants, introducing the new voicemail transcription feature.
The additional column Hardware/Firmware is displayed in the Devices table for a better overview.
Improvements:
Admin Portal has been enhanced to ensure that the preferred firmware is selected for devices during the creation process.
Bug fixes:
In the Add device dialog, administrators, operators and system integrators can switch from another device type to the Unprovisioned SIP Device' and add details.
Cloudya Web App
Curren version:
1.9.1
Bug fixes:
It is now possible again to make calls after having attended a meeting which the user joined using the meeting link
The Microsoft Edge "Unsupported browser" pop-up message no longer appears multiple times
NCTI Pro – ECSTA for SIP Phones
Current version:
7.1.1
General Information:
Release for the installation on Microsoft Windows Server 2025
Bug fixes/improvements:
Fixed issues with updating lines and line information in ECSTA for SIP phones
Added the new Snom firmware with a modified command set for "call forwarding by time" to the ECSTA for SIP phones
Admin Portal
Current version:
4.23.0
New features:
Users can sort the table of devices according to the 'Activated' column.
Configured agents from queue or skill services can be quickly accessed via the service configuration dialogue without having to navigate to the phone extension table first.
Administrators and operators have the option of viewing and editing the General, Other and Geographical settings section for system integrators.
Improvements:
When configuring call forwarding to an internal target, the name of the destination is displayed in the table before the form is saved.
Bug fixes:
Users can open eFax extensions successfully again by using the global search.
When creating a new object using the Save and create new button, the entry in the quick list is filled correctly.
When creating base devices, the uaCSTA configuration is retained after saving.
Cloudya Mobile App (Android)
Current version:
2.8
Important:
Please note that Android version 8 will no longer be supported
New features:
Login: New log-in and authentication process: Unified login across the entire app suite, including the Meet & Share Outlook add-in
SMS verification:
When registering a mobile phone number, users now must verify its correctness by confirming it with a code which they receive per SMS; this way, possible typos in the numbers are avoided.
A mobile phone number that has already been SMS-verified does not have to be verified again after logging out and logging into the app
Contacts: The user can now manage private phonebook contacts directly within the app. Private contacts can be created from scratch or easily added from call history or search.
AI-powered voicemail transcription is now available for all Business Premium users, automatically transcribing voicemails and showing transcripts in the Voicemail tab, as well as sending them via email, if enabled by the admin.
Improvements:
It is no longer needed for the user to give the camera permission to join a video meeting
It is now possible to enable dial tones in the Cloudya mobile dialpad when typing a number
When making a second call, transferring a call or adding someone to a meeting, the user can now easily select from their personal favorites
Added a new design of the extended call menu to provide a better structured overview
The app now respects the native Android Do Not Disturb settings. When the native Do Not Disturb is on, incoming calls won’t ring or vibrate, ensuring the user stays undisturbed
When starting a call, it is now possible to activate mute and speaker before the call is established
It is now possible to switch between several connected bluetooth devices during a call
The user can now start a new call more easily without leaving the call view thanks to the New call button in the call menu
Added the ability to activate or deactivate the user's microphone and camera before joining a meeting
Added a drop-down menu for selecting a country code for phone number fields
Bug fixes:
Fixed a bug where incoming calls were sometimes forwarded to a voicemail without this being set for the extension in the Admin Portal; when an incoming call is received while the user is having an outgoing call, the incoming call is now forwarded according to the settings in the Admin Portal
Fixed a bug where a delete button was missing when pasting a copied phone number; the backspace button is now visible when inserting a copied phone number from the clipboard into the dial pad
Fixed a bug which sometimes occurred when exporting large log files; very large support log files can now be exported seamlessly
Cloudya Mobile App (iOS)
Current version:
2.8
New features:
Login: New log-in and authentication process: Unified login across the entire app suite, including the Meet & Share Outlook add-in
AI-powered voicemail transcription is now available for all Business Premium users, automatically transcribing voicemails and showing transcripts in the Voicemail tab, as well as sending them via email, if enabled by the admin.
Improvements:
Call grouping: Calls from the same contact and the same origin are now grouped under the same entry so that it is easier to have a better overview of the call history. Detailed individual entries remain accessible.
When making a second call, transferring a call or adding someone to a meeting, the user can now easily select from their personal favorites.
Added the ability to activate or deactivate the user's microphone and camera before joining a meeting.
Added a drop-down menu for selecting a country code for phone number fields.
Adjusted minimising call options: When the user minimises a call, the video remains active and the microphone stays on (if enabled). Restoring a minimised call is seamless: All previous settings, such as the loudspeaker mode or camera status, are preserved.
The user will now see a notification when a new app version is recommended for installation. This prompt appears on the start page or settings tab (when logged in), ensuring the user is always up-to-date with the latest features and improvements.
Cloudya Web App
Current version:
1.9.0
Update 26.03.2025:
AI-powered voicemail transcription is now available for all Business Premium users, automatically transcribing voicemails and showing transcripts in the Voicemail tab, as well as sending them via email, if enabled by the admin
New features:
Optimised login experience: Redesigned login page including a "remember me" function that keeps users logged in when their browser remains active
Unified login across the entire app suite, including the Meet&Share Outlook add-in
Multi-factor authentication (MFA)
New user profile page to manage settings including MFA and password changes
Improvements:
User import in System Configuration is now limited to 1000 users
In case the user doesn't have sufficient permissions to use Cloudya, they are taken to an error page
Admin Portal
Current version:
4.22.0
Bug fixes:
When editing phone extension and services, configuration elements are now displayed that may not have been previously displayed
When editing a phone extension, the 'calling profile' is now displayed correctly with the configured profile
NCTI Pro for Windows
Improvements:
In the server administration programme, contradictory configuration processes relating to call forwarding are now intercepted more effectively. If, for example, administrative call forwarding to the mailbox was activated for a user while the Call forwarding service was deactivated in CTI functions, the setting was discarded without a message. Now, messages or questions will appear asking whether and how the setting should be applied.
Bug fixes:
Fixed a bug where the name of the group has always been displayed when searching for an @ if there was a local UCServer group.
Fixed a "No audio" issue in connection with the internal pickup if the pickup process took a relatively long time. This could happen, for example, if a TAPI call was picked up by a softphone subscriber and the call took a relatively long time to arrive at the pickup destination.
Fixed an issue where a newly configured SIP line was not sent to the client if Automatic was configured as the location in the line group.
Admin Portal
Current version:
4.21.0
New features:
Users can now specify the tenant's language, e.g. set this language as the default for new phone or eFax extensions
The default language for new phone or eFax extensions is now inherited from the customer settings
Improvements:
Names of referencing objects in 'Referenced by' tables are now displayed as links and can be opened with one click
The 'Referenced by' table is now also displayed for services with the message 'No references' if the service has no incoming references
Users can now configure IVR services with caller response options * and #
Bug fixes:
The number of backend requests when creating certain devices in certain roles has been reduced to prevent request attempts to unavailable resources
The 'Announce to agent' configuration option for queue and skill services has been optimised such that the value is not lost after the first selection
The edit button in the eFax table was not working and is now functional again
Tenants who have a larger number of trunks can now configure all outgoing trunks to the 'Preferred outbound trunk' setting on phone extensions
The layout of the error snack bar has been adapted such that the text and buttons within the snack bar are fully visible
The queue services can be opened without console errors and display all configuration options as expected
Admin Portal
Current version:
4.20.0
Improvements:
The device table for the phone extensions has been adapted so that more than 16 entries can be displayed
Regular package & security updates
Regular translation updates
Bug fixes:
The edit button in the queue table was not working and is now functional again
In the Tenant configuration, the setting for length of the trunk identification number is now also readable if it is not being edited
An error snack bar is displayed again if a user tries to add the same incoming trunk number twice
Deletion persistence of Rules and Trunks in Inbound Blocklist Profiles, Exceptional list in Contacts, Skills and Devices in Phone extensions, Members in Groups, Agents in Skills, Caller response options in IVRs
The firmware list for devices is now also visible after reloading the tab
Cloudya Web App
Current version:
1.8.1
Cloudya Desktop App
Current version:
1.7.8
Desktop App bug fixes:
Cloudya Desktop Windows app has better accessibility when using multiple monitors
Cloudya Desktop App is now accessible again via the Desktop App icon when the app is running in the background
Desktop App CRM Connect:
New CRM Connect 5.3.6 version has been rolled out with this Desktop App release. This version includes new CRMs.
CRM Connect is now supported and fully functional on macOS 15
NCTI Pro
Current version:
8.6.3.9886
Core Services:
New features:
The NCTI Pro call window can be extended with additional buttons for telephony functions via registry entries, e.g. dialling DTMF tones, hold, forwarding
Bug fixes/improvements:
The MSI parameters for the software distribution of the NCTI Pro Client for Windows have been extended to include the UCConnectID
DTMF is now also available for outgoing calls in the Remote Desktop Client
In the NCTI Pro Client for Windows, the option "Select as default" is offered again
Further end devices/headsets tested:
For the NCTI Pro Enterprise clients for Windows, the following headsets from EPOS (formerly Sennheiser) were tested with Version 8.6.3, the following headsets from EPOS (formerly Sennheiser) were tested and added to the overview of compatible third-party products:
The following headsets from the manufacturer EPOS have been successfully tested and are suitable for call control, other models from the manufacturer are available with call control/call control:
Adapt 660 (Bluetooth ANC Headset w/ Dongle & Case)
Adapt 560 II (Bluetooth ANC Headset w/ Dongle)
Adapt 160T USB-C II (Stereo Teams certified)
Adapt 160 USB II (Stereo UC optimized)
Impact 1030 (Mono Bluetooth w/ Dongle)
Impact 860 ANC (Duo headset, USB-C, ANC)
Impact 760T (Duo headset, USB-C, Teams certified)
SC 660 USB ML (Double-sided HS, USB)
SP 30 + (Bluetooth Speakerphone w/ Dongle)
Expand 80 (Bluetooth Speakerphone w/ Dongle)
Voice Services:
Bug fixes/improvements:
Fixed a problem where after renaming an end device it was no longer displayed in the overview
NCTI Pro - Metadirectory
Current version:
8.6.2.14327
Bug fixes:
Fixed a bug where If the password had a # or ? as the first character, an empty password was saved and it was possible to log in to MetaDirectory Admin without a password.
Fixed a bug where the search in the locally installed "Das Telefonbuch" from TVG Verlag did not return any results.
Fixed a bug where when connecting the CD "Das Telefonbuch Deutschland", a path differing from the default was not saved.
Fixed an issue where when installing via the command line, the log directory was not saved.
Notes on interoperability
End-of-life/end-of-support for the following third-party products that are no longer supported in the current release:
Microsoft Windows Server 2012 (End of Support through Microsoft)
Microsoft Windows Server 2012 R2 (End of Support through Microsoft)
Admin Portal
Current version:
4.19.1
New features:
References of a phone extension are now displayed during editing
References of an eFax extension are now shown during editing
The 'Reference by' tables allow for clicking on elements to quickly edit referencing objects
When deleting extensions or services that are referenced by other objects, the user will get informed and asked whether the deletion should take place
Improvements:
When creating a new announcement, 'Music on Hold' is no longer selectable if the tenant already uses an announcement of that type
Within the call forwarding settings of extensions, shortened profile tabs and titles can now be fully seen within a tooltip
Changed the validation for the cost centre input field to no longer have the semicolon as an allowed character
Timeout values for 'Return call after failed transfer' can now be set between 1 and 120 seconds
Improved token processing for greater security
Improved form validation for calling profiles of phone extensions
Bug fixes:
When using the 'Delete past dates' button of a time control service, no future dates will be deleted
Improved the contrast of the text in the global search input field to make it easier to read
Outbound caller IDs for trunks are now successfully saved when creating new phone extensions
'Target on Action when no agent is subscribed' in queue services now filters out phone book entries as they're not configurable as rejection target
Individual call forwarding rules of phone extensions are now saved when cloning
When saving devices, the attributes have been adjusted such that no needless error snack bars are shown
To improve user experience, the copy to clipboard button is disabled within the error handling dialog if an error report is collapsed
Users can now edit function keys correctly when editing on a second page of the function key list
Improved authentication checks to prevent incorrect redirections to the insufficient permissions page
Adjusted the height of the table paginator dropdown to have it vertically aligned with other components
Call forwarding profiles and rules are now saved correctly after advanced editing when creating a phone extension
Error snack bars are now also displayed if the causing API response contains an empty body
The validation rules for 'Unprovisioned SIP Devices' have been adapted to allow additional characters for the unique identifier input field
Time control services won't accept date input beyond the year 2100
The indication that the base station is activated is visible and the handsets are activated correctly even if several devices are activated at the same time
When switching between the function key types, a corresponding loading indicator is shown while waiting for possible targets
The 'Save changes' button when creating new devices is only activated if a valid mac address / unique identifier has been entered
During editing and playback of an announcement, the pause button changes back to a play button as soon as playback is finished
The x button for removing a value from an input field now remains fully visible even on smaller screens.
LDAP management for Yealink devices has been improved so that (hidden console) errors are no longer triggered
The 'Save changes' button for extensions is no longer activated too early when new new inbound trunk numbers are configured
The user can now activate handsets directly from the device table of a phone extension
Deletion persistence of rules and trunks under Inbound Blocklist Profiles, exceptional list under Contacts, skills and devices under Phone extensions, members under Groups, agents under Skills, caller response options under IVRs
Admin Portal
Current version:
4.16.0
New features:
Users can now add devices of the 'External line' type to their configuration
Added a new error handling dialog that allows the user to capture more details when an interaction has failed
The error snack bar is kept visible; it allows you to open further details if an interaction has failed
Improvements:
Introduced a more uniform highlighting of invalid chips for better identification
Bug fixes:
Long call forwarding profile names will get truncated to provide a better usability
Solved a console error when playing an announcement from the kebab menu of the announcement list
Call recording profiles for phone extensions are now selectable from the drop-down list / aren't greyed out any longer when valid
By clicking the 'Edit' button on a secondary tab of the tenant information or contract page, the admin portal automatically scrolls to the relevant section
Values of an opened drop-down list now instantly change translations when changing the language
The 'in use' column values of the Inbound Blocklist Profiles are now also translated when changing the langiage
The 'Item has been updated elsewhere' snack bar won't be shown any longer when opening the already visible object from the quicklist
NCTI Pro
Current version:
8.6.2.9772
Core Services
Bug fixes/improvements:
Fixed an issue where the reconnect from the NCTI Pro clients for Windows was no longer executed promptly
Fixed an issue where the certificate supplied in the UCServer could not be assigned to the UCWeb Server
Accelerated the data search in the journal database
Voice Services
Bug fixes/improvements:
Fixed a bug where due to incorrect synchronisation timing, the assignment of phone numbers to users was deleted
Fixed an issue where the call forwarding set on a SIP line was set in the telephone system and the UCServer, which resulted in a "loop" for group subscribers
NCTI Pro - Metadirectory
Current version:
8.6.1.142914
Improvements:
The expiration date of the software maintenance agreement is now displayed in the "Online licenses" menu
Bug fixes:
Reinserted the missing page for entering the login data in the DATEV replicator
Fixed a problem with decoding and encoding of the password for UCConnect
Fixed an issue where an incorrect registry entry was written during new installations
The license for the CROSS replicator (for VW Cross) is now evaluated by MetaDirectory
Notes on interoperability
End-of-life/end-of-support for the following third-party products that are no longer supported in the current release:
Microsoft Windows Server 2012 (End of Support through Microsoft)
Microsoft Windows Server 2012 R2 (End of Support through Microsoft)
Administration Portal
Current version:
4.15.0
New features:
Users can now edit existing 'external line' devices
Users can now delete multiple base devices via the Devices table
Privileged users can create new 'Unprovisioned SIP' or 'XCAPI' devices
Improvements:
Feature: The portal now shows the target name within the caller response options table of an IVR service for better identification
Other: Regular translations update
Bug fixes:
Fixed a bug where users no longer received a preview of a CSV file to be imported
Solved an issue where opened drop-down lists could overlay the content of the footer
Fixed a problem where the basic validation of a CSV file did not take place
Fixed an edge case where the deletion of devices because of a similar unique identifier failed
Fixed an edge case where the phone extension input form could react delayed when entering an invalid email address
Fixed an issue where UI elements within the call forwarding profiles weren't well aligned
Fixed an issue where the save button for announcements remained disabled when playing an audio file
Fixed an issue where users without an admin or operator permission were able to edit 'Enable reinvite' and 'NAT' for base devices
Fixed the default value for external ringtones to 'Ringtone #1' when creating standard devices
Solved an issue where the paper plane icon of the 'Help us improve' went missing
Administration Portal
The new Administration Portal makes managing Cloudya easier and faster. With a completely redesigned interface, in-app guidance and improved security, it simplifies setup and configuration. It also combines NSC5 and Service Portal 3, bringing both tools into one place for a smoother experience.
Current version:
4.14.0 (incl. changes of various prior versions)
New features:
User with the permission type cdr-access-extended can now retrieve CDRs of the last six months
Added a Trunk assignment section for unprovisioned SIP devices
Added the checkbox Locking PC / data port to the tenant configuration settings
Users can now add base devices
Added ability to add / remove trunks from the configuration form of a blocklist profile
Added server-based validations for unique identifiers (e.g. MAC addresses) when adding multiple identifiers
Added links to configured destinations in the DDI table to allow opening linked objects quickly
Users can now add handset and port devices
Added tenant identifier, system integrator name and operator name to the clipboard when using Copy to clipboard function within the tenant list
Users can now edit edit SIP settings for unprovisioned SIP / XCAPI devices
Added an option which allows users to activate/deactivate devices from the phone extension
Added a button to the select-autocomplete component that allows users to remove current selection quickly
Users can now edit the ringtone settings for handset and port devices
Users can now edit the General section of unprovisioned SIP / XCAPI devices
Users can now edit the Geographical settings section of unprovisioned SIP / XCAPI devices
Users can now edit the General section of handsets and port devices
Improvements:
Removed the Hostprofis whitelabel theme
Cloudya (Zebra) devices are no longer included into device count limitation for phone extensions
Tabs remain visible within Tenant > General when scrolling
Levelled the height of Input and Select components in tables
Buttons with default actions (Add / Edit / Delete) now show an icon
Replaced the skill level & penalty questionmark icon with an "i" icon
Reduced the font size of the quick list counter (amount of opened objects) – UI improvement
Changed the order of controls and updated default values for the modal when adding a new function key
Implemented UI improvements for the call forwarding configuration in phone extensions
Playing announcements now stops when navigating to another page
Limited the width of tool tips to have line breaks and show larger texts with better readability
Added a button to the infinite-autocomplete-field component that allows users to quickly remove the current selection
Added a subtitle for voicemail greetings for the phone extensions configuration form
Bug fixes:
Fixed a bug when there was an error when adding new agents; saving an (outbound) queue/skill is still successful
Fixed a bug with the infinite-autocomplete component to call data retrieval endpoints multiple times
Fixed a bug when interacting with the device type Yealink T58A/V
Fixed a bug with the infinite-autocomplete-field search component which now shows the name and value in the same line (instead of showing it in two)
Fixed a bug where the progress bar was not displayed correctly when deleting multiple devices
Fixed a bug when the function key list type is shown on pressing enter when the trunk drop-down is open
Fixed a bug where the add button was not disabled when giving wrong input for trunks
Fixed a bug where the devices button in the tenant list was visible for SIP trunk contracts types
Fixed a bug with the horizontal scroll bar being visible for screens with the screen resolution of 1440x900px
Fixed a browser console error when creating a phone extension
Fixed a bug which prevented the calling method "hideRow" unnecessarily to improve table performance
Fixed a bug where changing the type of function keys under phone extensions allowed to select from a previously selected type
Fixed a bug where the play button for announcement remained the pause button after playback has finished
Fixed a bug where filtering was not always working with the select-autocomplete component and infinite-autocomplete-field component
Fixed a bug where the controls within External numbers/DDI of phone extensions were not visible
Fixed a bug where the Add extension button was enabled while filtering when it was not supposed to (limits reached)
Fixed a bug where the links in the contacts list were not working
Fixed an error where the pagination buttons in the contacts table were misaligned with the width between 1291 and 1467px
Fixed a bug where changing the Brand and model in the device creation form was not working and the form was not reset
Fixed a bug where the Advanced settings stepper was shown twice when editing General tenant settings
Fixed a bug where a trunk (without range) was not added when saving a phone extension or service
Fixed a bug where a deconfigured trunk was not always removed when saving a phone extension or service
Fixed an error where not all configured trunks (without ranges) were shown when editing
Fixed a bug where Geographical settings and SIP section showed incorrect values for standard devices when Inherit site configuration was turned on
Fixed a bug where the email input field of the login page showed an extra space character which needed to be removed
Fixed a bug where thee drop-down column in trunks table showed two dashes if no drop extension was configured
Fixed an error with the missing trunk title for extensions within External Numbers/DDI
Fixed an error where the unique identifier validation was incorrect for creating softphones
Fixed a bug where the site option sections for devices were not read-only when Inherit site configuration was turned on
Fixed a bug when adding licenses to base devices, a user had to click the cancel button twice in order to close the control
Fixed a bug where toggling on LDAP configuration for devices did not show the terms warning box
Fixed a bug where it was not possible to save the call forwarding rule set when Specific internal calls was selected
Fixed a bug where only the first 16 trunks of a tenant were selectable in the extension and service configuration forms
Fixed a bug where there was a browser console error when logging in the first time using a higher account level
Fixed a bug where there was a shadow visible behind the red exclamation mark icon within the devices dialog
Cloudya Web App
Current version:
1.8.0
and
Cloudya Mobile App (iOS)
Current version:
2.7.2
and
Cloudya Mobile App (Android)
Current version:
2.6.1
New features:
Presence statuses will be available to everyone to better reflect user availability. Furthermore, we are introducing Global DND to disable notifications on all platforms as well as Device DND to disable notifications only on the device where it is activated.
NCTI Pro
Current version:
8.5.2
Bug fixes:
Fixed a bug in the client for Windows; users can no longer be displayed or added as an active contact if they have been deactivated in the Active Directory
Fixed an issue with the automatic location assignment which did not work if rules were entered for the line numbers
Fixed a bug with LDAP filters; now the LDAP filters for reading in the Active Directory under User Administration are saved
Fixed a bug with the search node; the search node in the NCTI Pro Client for Windows for "MetaDirectory when connected via UCConnect" is now only displayed if the NCTI Pro Client is connected via UCConnect
Fixed a bug with the connection to UCConnect where the filter for the data source in the NCTI Pro Client for Windows was not taken into account
Fixed an issue with the softphone connection via SIP trunk with TCP where if the configuration was originally made via UDP and later changed to TCP, the lines were no longer "green" after a UCServer restart
NSC5
Current version:
4.7.0
Improvements:
Updated some translations
Cloudya Web App
Current version:
1.7.20
Bug fixes:
Fixed issues related to click-to-dial
NCTI Standard
Current version:
1.2.0.307
New features:
The screen popup for incoming calls now also contains the company name
Improvements:
Improved data protection in Freshworks/Freshsales, Hubspot, Pipedrive, and Zoho CRM contact search
Adapted the Internet search to changes made by the online phone book local.ch, so that this feature is now available again
Activating and deactivating modules in the main settings page will now immediately activate / deactivate the module
The single line NFON TSP will no longer be included when NCTI Standard is installed on a Windows Terminal Server
Adapted the Zoho CRM contact search to changes made by the Zoho, so that this feature is now available again
Bug fixes:
Hubspot: Fixed a regression that caused the app to crash when it searched the Hubspot CRM for a caller number that was unknown to the CRM
Odoo: When the app is restarted, the search already works during the initial data synchronization
Fixed a bug that prevented the screen popup from working with all contacts of Freshworks/Freshsales systems that contain a very large number of contacts
Removed wrong information about support of the Freshworks/Freshdesk CRM system. Currently, only Freshworks/Freshsales is supported – support for Freshdesk will be added in a future release
NCTI Standard macOS
Current version:
5.3.0
Improvements:
Added two new AppleScript handlers: incomingAccepted for when incoming calls are accepted and outgoingAccepted for when outgoing calls are accepted by the other party
Added support for Gequido GX5+ phones. Compatibility with other Gequido phones and various Fanvil phones is probably but hasn't been tested yet
Added support for HTTPS communication with Yealink phones for phones that require it; up to now, this feature has only been available via special configuration
Made some changes in the French language support
Improved initialisation of IP phones for better handling of phones the configurability of which has not always been completely stable
Bug fixes:
Fixed a regression of Version 5.2 that caused the window for displaying the open source licences to remain empty
Fixed a regression of Version 5.2.1 that caused a nonsensical menu entry (not used for NCTI standard) to appear in the help menu
Fixed a small GUI layout problem in the German language settings window
Fixed a bug that caused the height of the settings window to increase by 6 pixels each time the application was made active while the call handling tab was open
Fixed a bug that sometimes led to an incorrect selection of the application to handle a URL type in the settings. This bug only occurred if several applications with the same name were installed which could handle the URL type in question
Cloudya Web App
Current version:
1.7.19
Improvements:
General improvements and bug fixes
Cloudya Web App
Current version:
1.7.18
Bug fixes:
General improvements and minor bug fixes
NCTI Pro
Current version:
8.5.0 (9093)
Clients:
MetaDirectory 6.1.1 (14085)
New features:
NCTI Pro is now compatible with ProCall Analytics
The activation of individual SIP registrations to Mitel MiVoice Business is now supported
NCTI Pro for Windows now supports Jabra and Yealink headsets
Discontinuations:
As of May 31, 2025, mobile apps can no longer be used with NCTI Pro Version 7
Improvements:
Improved barrier-free use of the ChatApp to increase accessibility for all users
It is now possible to copy and paste texts and gif files from other applications into the chat as text or gif file
Improved the display when sending files in the chat
Improved the use of hyperlinks in the chat
Improved the check for changes to the user object when connecting the Active Directory as a user database. This reduces memory consumption for a large number of users/groups.
Improved the reading of a large number of users and groups in the MetaDirectory Administrator
Bug fixes:
Fixed a bug with the use of administrative call forwarding when the client was logged off to the mailbox, where lines newly added to the line group were ignored
Fixed a problem with the NCTI Pro Client for Windows when the connection to the UCServer was switched between VPN-less and direct connection (automatically) during a call (audio/video). In this case, the call window was closed
In some cases, the DATEV replicator could not be subsequently changed because the “NLogFx40.dll” could not be loaded.The “NLogFx40.dll” is obsolete and the call has been removed.
Fixed a bug where an error message was displayed in the “Google people Replicator” and the replication was canceled with “The path has an invalid format”
Fixed a bug where the parameterised search no longer worked on the website
NSC 5
Current version:
4.5.1
New features:
Logged-in users can now go to the user profile app via the user menu
Improvements:
Improved the toggle button behaviour when using the navigate back function of a browser
Bug fixes:
Fixed a bug in session management when access tokens were expiring
NCTI Standard
Current version:
1.2.0.304
Improvements:
Added support for Salesforce.com sandbox systems
Bug fixes:
Various bug fixes
Cloudya Web App
Current version:
1.7.17
Bug fixes:
Minor bug fixes
Cloudya Web App
Current version:
1.7.16
Improvements:
Red banner has been removed for users without the mobility option
A callee's number is now also displayed in the forwarded voicemail messages
Bug fixes:
It is now possible to create a dynamic conference after putting the first call on hold
Service Portal
Current version:
1.18.8.0
Bug fixes:
Fixed an API bug where when setting the "useSiteOptionsFromSite" attribute to false for a device, the device was not getting a separate/individual site option set
Fixed an API bug where when creating new unprovisioned-sip or xcapi devices, it was not possible to add notes due to the POST requests
Fixed a bug where the data attribute concurrentLines was missing from softphone devices
Fixed an API bug where the "displayName" value was shown twice in the Rest API; now the value is shown once as expected
Fixed a bug where when fetching device details of a NCTI Pro device, the sipUsername and sipSecret attributes were missing
Improvements:
Various internal improvements
Cloudya Mobile App (iOS)
Current version:
2.7
New features:
All partners and customers in pilot mode will get new Presence states that better reflect their availability. Additionally, we are introducing Global DND to disable notifications on all devices, and Device DND to disable notifications only on the device where Device DND is activated.
Partners and customers in pilot mode can activate the Presence synchronisation with Microsoft Teams from the Administration portal. The "line-in-use" state will then synchronise with the "in a call" state in both directions.
Improvements:
Extended menu in meetings, also in the landscape mode
In meetings, the visual reactions are now available via a separate button
The management of the meeting participants is now available in the call menu
Redesign of the onboarding for emergency calls and call through country selection
Siri shortcuts are now available for Cloudya
Bug fixes:
Fixed a bug preventing outgoing calls to external numbers to be made from the voicemail; it is now possible to call back external numbers from the voicemail history
Fixed a bug where the loadspeaker would switch off due to accepting a second call; if the loudspeaker is active during a call, it stays active with a second incoming call, while the first call is put on hold
Cloudya Mobile App (Android)
Current version:
2.6
New features:
All partners and customers in pilot mode will get new Presence states that better reflect their availability. Additionally, we are introducing Global DND to disable notifications on all devices, and Device DND to disable notifications only on the device where Device DND is activated.
Partners and customers in pilot mode can activate the Presence synchronisation with Microsoft Teams from the Administration portal. The "line-in-use" state will then synchronise with the "in a call" state in both directions.
NSC5
Current version:
4.3.3
Bug fixes:
Fixed a bug where the application/tab froze for some users after the login
Fixed a bug where the preview switch bar/toggle button was not visible for users which were supposed to see them; now these elements are visible for users with the corresponding permissions
NSC5
Current version:
4.3.2
New features:
Changed the login completely; users will now have to enter their known Cloudya credentials to log in
Changed the menu structure for tenant-related functions
Bug fixes:
Various improvements and bug fixes
Cloudya Web App
Current version:
1.7.15
Important:
All partners and customers in pilot mode will get new Presence states that better reflect their availability. Additionally, we are introducing Global DND to disable notifications on all devices, and Device DND to disable notifications only on the device where Device DND is activated.
Partners and customers in pilot mode can activate the Presence synchronisation with Microsoft Teams from the Administration portal. The "line-in-use" state will then synchronise with the "in a call" state in both directions.
Cloudya Web App
Current version:
1.7.14
Important:
Older versions of Cloudya Desktop App, below 1.7.0, are no longer usable due to security risks. It is required to update to the latest versions.
Bug fixes:
Fixed a bug where click-to-dial wasn't working after dialing a number via the dialpad
Fixed a bug for Jabra Evolve2 65 headset where, if a call was forwarded to a queue, no call control was possible via button
Cloudya Web App
Current version:
1.7.13
Features:
The app now supports call control for Jabra Evolve 2
Bug fixes:
Minor bug fixes
Cloudya Web App
Current version:
1.7.12
Important:
Cloudya Desktop app versions older than 1.7.7 now display a notification to warn users that all versions older than 1.7.7 will no longer be accessible from May 1, 2024, and that an update to the newest and secure version is required. The notification will not be visible in case administrators update the app on users' behalf with the auto update file set to ignore.
Cloudya Web App
Current version:
1.7.11
Bug fixes:
Minor bug fixes
Cloudya Web App
Current version:
1.7.10
Bug fixes:
Fixed a bug where a voicemail was still shown after being deleted
Fixed a bug where a user was able to join a meeting multiple times
Fixed a bug where while copying numbers with special characters and then dialling them, the dialled numbers were not sufficiently sanitised
Fixed a bug where for outgoing calls initiated by CRM the name of the callee was not shown correctly
Nmonitoring Queues
Current version:
23.09
Improvements:
New Agent Page (QAP)
New real time reporting engine
Streamlined look-and-feel that covers Reports, Wallboard
Better accounting of scheduled emails, report limits and database size
An improved JSON API interface
Bug fixes:
This release incorporates approximately 250 updates
Note: In order to use the New Agent Page (QAP), the user class key NEWAGENTPAGE must be removed by your adminstrator.
Cloudya Web App
Current version:
1.7.9
Bug fixes:
Fixed a bug where when planning a meeting, the meeting would be set as a recurring meeting, while the date and time of the meeting would be lost while editing
Cloudya Web App
Current version:
1.7.8
Bug fixes:
Fixed a bug where after ending a call in Cloudya, the ringtone would play on an endless loop upon pressing the play button on the keyboard or after removing the headset
Administration Portal
Current version:
1.18.1.0
Improvements:
Added an endpoint to delete all defined visibilities for a phone book entry
Added Phone Authentication information to API
Added limited sorting for target API endpoints
Added information whether an operator allows "Nmonitoring Queues" to customers/<id>
Added information whether an operator allows "LDAP" to customers/<id>
Time Control Service: The consistency in the API request is now maintained
Removed attributes from DIDS data sets
Bug fixes:
Fixed a bug with GET ./customers/<tenant_id>/targets/routing-prefix/<id> which now returns the correct value for the "prefixMaximumLength" attribute
Fixed a bug with Zebra (Cloudya App Suite) and Lync/Teams devices which are now no longer attachable to another phone extension
Fixed a bug where the response of POST /virtual-fax-extensions returned an invalid href when extensionNumber was empty
Fixed a bug where the response of GET ./customers/<id>/targets/phone-extensions/<id> was missing a link to ./callforward-globals
Fixed a bug where a service number was missing for the virtual fax extensions
Fixed a bug where a phone extension POST request did not allow the timezone link
Cloudya Mobile App (Android)
Current version:
2.5.3
Bug fixes:
Minor improvements for version compatibility
Cloudya Desktop App
Current version:
1.7.7
New features:
The zoom level of the Desktop App is now restored after exiting the floating window
The floating window is always placed at the top
The app does not actively get minimised when a rich call notification appears
The app resumes its original state (maximised or minimised) after a call ends from a floating window
Improvements:
With the new Cloudya Desktop App, the Electron version of the App is updated to the latest. This:
fixes security issues and bugs
makes the app compatible with new OS versions
makes it easier to implement new features we will use with the latest APIs
improves the app performance
Bug fixes:
Fixed security vulnerabilities for the Desktop App
Fixed various security vulnerabilities with CRM Connect
Fixed a bug where the task bar options for Cloudya Desktop App in Windows were not working
Fixed a big where the F9, F10 and F11 shortcuts were not working
Fixed a bug where the app was no longer scalable; now it is scalable with the monitor scalability
Fixed a bug where Cloudya wasn't completely closing the app via the "X" option or the "Close Window" taskbar
Fixed a bug where it was not possible to add a new CRM in MAC OS 14 and above
Cloudya Web App
Current version:
1.7.6
Improvements:
Minor bug fixes and stability improvements
Cloudya Web App
Current version:
1.7.5
Bug fixes:
Fixed a bug where it was sometimes not possible to share screen or enable video in meetings when in the guest mode
Cloudya Web App
Current version:
1.7.4
New features:
The "parallel ring" feature is now available only for extensions as well as external numbers and not for services, such as queues, skills and groups
The Outbound Trunk menu is no longer displayed
Bug fixes:
Fixed a bug where CRM activity logging did not work for contacts saved with special characters; now it works as expected
Cloudya Web App
Current version:
1.7.3
New Features:
DTMF (touchtone) is now available in the ringing state. This enables outbound calls to public Italian numbers and special services
Bug fixes:
Fixed a bug where the CRM name was not resolved on incoming calls, due to the presence of a special character in the number saved
Fixed a bug where inbound calls were not resolved with CRM Outlook contacts
NCTI Standard for Windows
Current version:
Windows: 1.2.0.293
New Features:
Added support for Yellink VP59 and T33G phones
Added CRM system Hubspot
Bug fixes:
Added missing error strings for several installer update error case
Fixed a regression that caused the Drag & Drop dialing to no longer work
Fixed a bug that caused the Datev plugin to crash if it was activated on a host where no Datev client was installed
The screen popup for incoming calls will now only display the Open Contact button when a contact has been found and when the CRM can be opened
The provider list in the internet search plugin is now already populated when the app starts for the first time after the installation. Previously, this was only the case for subsequent app launches.
Fixed cases where the internet search no longer worked for these online directories: Das Telefonbuch and Das Örtliche (Germany), Herold (Austria), local.ch and search.ch (Switzerland)
Fixed a regression that caused the hotkey dialing plugin to no longer be activated by default
Fixed an installer bug that could potentially enable security issues
Cloudya Web App
Current version:
1.7.2
New Features:
It is now possible to hide the coachee notification on every subsequent login by clicking Got it when getting the notification for the first time
Bug fixes:
Fixed a bug where the welcome tune was played while enabling the blurred background
Fixed a bug where when adding a new Cloudya user to an existing extension, the connection between the user and the extension was not saved; now the defined extension is saved, as expected
Cloudya Web App
Current version:
1.7.1 (hotfix)
Improvement:
It is now possible to transition from a floating window to the Cloudya main app using an expand button
Cloudya Desktop App
Current version:
1.7.0
New features:
Floating window is now displayed when minimizing the desktop app during an active call. Please get the version 1.7.0 to keep on using the floating window in combination with the Cloudya app for Teams.
Users can choose to use a custom ringtone instead of the default ringtone by uploading a MP3 file
CRM Connect version 5.2.2 is released which fixes several bugs
Making a call with the Cloudya app from Teams using the desktop app in the background is now possible again
The app now supports Window Server 2019 and above
Easier access to the update file by changing the location of the file to the same as the installer
Changed the installer location to C:\Program Files\xxx – only on clean installation
Cloudya Web App
Current version:
1.7.0
Bug fixes:
Fixed a bug related to a contact name resolution on an incoming call from a CRM contact; the contact name is now properly displayed as expected
Cloudya Mobile App (iOS)
Current version:
2.3.1
Improvements:
Preparatory adjustments for future versions.
NCTI Premium
Current version:
3.2.1 - 18616
New features:
Deployed Addin Library 2211.129
The call forwarding text box is now hidden in presence
Bug fixes:
Fixed a problem with the terminal services logout
Fixed a problem with the phone number format in the preview window for Switzerland
Cloudya Web App
Current version:
1.6.15
New features:
CRM Connect search results are now paginated
Cloudya passwords must now contain at least twelve characters in order to be accepted
Bug fixes:
Fixed a bug where the option to open a contact for incoming calls in a CRM was only activated if the Search through CRM contacts was activated; to open a contact is now possible with the search option disabled
Fixed a bug where CRM search results were updated according to the previous search results; now the CRM search results are updated according to the latest search request as expected
Fixed a bug where when activating or deactivating Call Forwarding, a forwarding banner wasn't updating automatically; now the call forwarding banner is updated automatically as expected
Cloudya Mobile App (Android)
Current version:
2.5.2
Bug fixes:
Fixed a bug which caused the callee not to hear the caller after the call had been put on hold and then was taken off hold again; now both parties hear each other as expected
Administration Portal
Current version:
1.17.2.0
Bug fixes:
Fixed a bug when resetting the password via the Password Forgotten function, during which it was possible to enter special characters not accepted by the Profile page when changing the password while logged in; the same password requirements are now enforced when changing the password with the Password Forgotten function as when changing the password on the Profile page
Fixed a bug which prevented Panasonic devices from being registered
Improvements:
Added information about default blacklist profile to .../customer/<id> endpoint
Cloudy Mobile App (Android)
Current version:
2.5.1
Bug fixes:
Fixed a bug that limited the responsiveness of the app
NSC 5
New features:
Change log: text-based filter for invalid json objects (SP4-1313)
Converting system timestamps to user's timezone (SP4-1182): If a browser detects that a user is not in the CE(S)T timezone, then the time stamps are displayed with the time difference in brackets after the time, for example, "2023-05-03 18:06:30 (+1:00)", the tooltip will show "2023-05-03 17:06:30 in the timezone Europe/London, based on the information of this browser". This is done in in the following tables:
CDR/Call data record (Column: Time)
Change log (Column: Time)
Devices table (Column: Created On)
Sites (Column: Obsolete since)
Bug fixes:
Fixed a bug in Tenant -> General where the wrong contact information was displayed in some situations; correct contact information is now displayed, as expected
Fixed a bug where a device was not shown after paginating; now the device is visible, as expected
Fixed a bug in the Change log where "null" was visible in search results when, for example, filtering for inbound trunks; "null" is now no longer displayed for strings that do not match
Cloudya Web App
Current version:
1.6.13
New features:
Cloudya now uses ISO language codes instead of ISO country codes for language selection
Fax is now available in Cloudya MS Teams
Bug fixes:
Fixed a bug in Cloudya Tenant Management where a search for accounts in permissions resulted in a search dialog being broken; now the search results are displayed as expected
Fixed a bug where a caller name was missing in a call notification while using Click2Dial
Fixed a bug where users were getting two download notifications in Cloudya; now there is only one download notification, as expected
Fixed a bug where Cloudya didn't honor the language settings of the operating system; now it adapts to the OS language, as expected
Fixed a bug where Firstname disappeared after scrolling through the Cloudya wizard; now the firstname is visible as expected
Fixed a big where a Meeting view was broken after a pinned participant left the meeting
Fixed a bug where CRM settings showed multiple entries of the same CRM
Fixed a bug where a wrong number was displayed in the active call after transferring the call
Fixed a bug where after initiating a call via Salesforce CRM, the activity wasn't logged in the CRM
Cloudya Mobile App (Android)
Current version:
2.5
New features:
It is now possible to revoke the registration of a mobile phone number at any time
It is now possible to display the app log files and send them
It is now possible to send DTMF tones via the dialpad while the call is in the "ringing" status
Improvements:
Under Settings, it is now possible to switch the Android secure flag on and off, thus enabling users to take screenshots of the app screen
Authorisation is now required for the app to send push notifications (for incoming calls)
Bug fixes:
Fixed a bug where users were not able to scroll on the GSM register screen to select Skip or Register buttons; now the privacy notice when registering phone numbers is also readable on smaller displays
Cloudya Mobile App (iOS)
Current version:
2.3
New features:
It is now possible to display the app log files and send them
It is now possible to send DTMF tones via the dialpad while the call is in the "ringing" status
Improvements:
It is now possible to turn the face-centering feature of participants in meetings on and off
Bug fixes:
Global stabilisations and improvement of the app codebase
Administration Portal
Current version:
1.17.0.4
Bug fixes:
Prohibited the change of the permission setting "intern" once it has been set to "intern"
Cloudya Mobile App (Android)
Current version:
2.4.1
Improvements:
Added an explicit confirmation dialogue for registering a phone number
Administration Portal
Current version:
1.17.0.1
Bug fixes:
User can make controls writable and data is saved to database
Fixed a bug where while trying to set a new password users were receiving error messages that the password was invalid; now users can set a new password as expected
Cloudya Web App
Current version:
1.6.10
Features:
Plantronics headsets now control an active call, not a call on hold
Jabra headsets headsets now control an active call, not a call on hold
Bugfixes:
Fixed a bug which prevented a blind transfer to an external number; now users can make a blind transfer to external (unsaved) numbers as expected
Fixed a bug where after the login the first CRM search failed and returned no result; now the CRM search works after the login as expected
CRM settings now have priority over server settings
Cloudya Web App
Current version:
1.6.9
Bug fixes:
Fixed a bug related to the login page when "Remember me" was activated; now, after first opening the app, the users are redirected to the telephony page, as expected
Fixed a bug which caused video subscriptions when using the Pin/Unpin participant functionality in meetings
Cloudya Mobile App (iOS)
Current version:
2.2.1
Improvements:
Improved audio output device selection in meetings
Bug fixes:
Fixed a bug which caused some issues when transferring the registered phone number from older app versions; now the registered phone number is correctly transferred from older app versions
Cloudya Desktop App and Cloudya Web App
Current version:
1.6.8
New features:
Optimised the size for rich call notification for incoming calls
Optional activity logging for supported CRMs is now available
Bug fixes:
Fixed a bug where the shortcuts on the NumPad were not recognised; the shortcuts on the NumPad are now recognised as expected
Installing and deinstalling Cloudya will now require admin rights
MSI. & EXE. installer are now able to adapt to the OS language
Cloudya Mobile App (iOS)
Current version:
2.2
New Features:
When registering a mobile phone number, users now must verify its correctness by confirming it with a code which they receive per SMS; this way, possible typos in the numbers are avoided
A mobile phone number that has already been SMS-verified does not have to be verified again after logging out and logging into the app
The registration of a mobile phone number can be revoked at any time
As soon as the app goes into the background (e.g. in the App Switcher), the content of the currently open screen is covered
Improvements:
It is now possible to prevent the calls to and from the app from being entered in the iPhone's native call list as an option
It is not possible to reset the password (Forgot password) in the app
The sounds of the dialpad buttons have now been made audible
Switching manually from Wi-Fi to GSM is now seamless (without users noticing an information screen)
If no action has been selected in the default call forwarding profile, the "Always" banner is no longer displayed
Bug fixes:
Fixed a bug where the current status of the speaker in the call screen was displayed incorrectly in some cases
Fixed a bug that erroneously indicated that the camera was off during 1:1 calls
Fixed a bug that made the app available in the Apple Mac Store even though the app had not been released for Mac
Cloudya Mobile App (Android)
Current version:
2.4
New Features:
It is now possible to see screen sharing from other participants in meetings
Improvements:
User ringtone and video settings are saved after a logout and re-login
It is now possible to copy phone numbers to the clipboard in the most important parts of the app
The app launch is now faster
Bug fixes:
Fixed a bug that prevented a call from being forwarded from the app (in just a few cases)
Fixed a bug that displayed a misleading error message when deleting a voicemail
Fixed a bug that caused the widgets for favourites and conferences to be displayed without content on Android 12
Fixed a bug that caused difficulties when switching networks in a busy call (from Wi-Fi to a mobile network and vice versa)
Fixed a bug that, under rare circumstances, blocked the phone number format check when registering mobile phone numbers
Cloudya Web App
Current version:
1.6.7
New features:
Visual reactions are now displayed in bubbles for the gallery view and pinned participant
Saving settings with Device Settings is now consistent across all instances in the Cloudya Desktop App and Cloudya Web App
Google Chrome notification now shows queue information for incoming calls
Bug fixes:
Fixed sporadic connectivity issues for Jabra headsets which occured during starting and after refreshing the app
Fixed sporadic connectivity issues for Epoc Senheiser headsets which occured during starting and after refreshing the app
Fixed a bug where the unmute button appeared disabled
Administration Portal
Current version:
1.16.7.0
New features:
Added site information to endpoint for devices for extension
Bug fixes:
Removed voicemail service as a possible target from Timecontrol service
Resolved an issue with time settings for queue/skill when setting to OUTBOUND type
Fixed a bug during which calls to CreateCustomer resulted in timeout
Cloudya Web App
Current version:
1.6.6
Bug fixes:
Resolved an issue related to audio playing over a default speaker
Administration Portal
Current version:
1.16.6.2
Bug fixes:
Fixed a bug which caused a "Telefony is offline" notification to appear in Cloudya do to an incorrect language code
NCTI Premium
NCTI Premium Server
Current version:
3.2.1 (18604)
Bug fixes:
Updated the ucusers.exe version so that it is deployed upon upgrade
Call forwarding text box is now hidden in presence
Added a possible fix for terminal services logging out crash
Fixed an issue with the telephone number format in the preview window for Switzerland
Fixed an issue which led to users being disabled if the ucserver restarted
NCTI Premium Client
Current version:
3.2.1 (18604)
Improvements:
Added new Standard CRMs (Suppsonic, Codex, Efficy, Recruit, Now Cockpit, Zoho, Bigin, Catch, Microsoft Dynamics Business Central, Clio)
Added new Controlled CRMs (Emis Web, Zammad, CommTrak, Alliance, StaffManager, Cx Housing & Management, Acumatica, Vecta, InsuredMine, Servicem8, Rex Sales CRM)
Administration Portal
Current version:
1.16.6.1
Bug fixes:
Added support for order-based efax extensions
Cloudya Web App
Current version:
1.6.5
New Features:
Launched CRM Connect for MAC
Bug fixes:
Fixed a bug where the avatar in the top bar was not visible; now it is visible as expected
Fixed a bug where the Pull call icon was displayed without an active call; now the icon is not displayed in such a case
NSC
Features:
Improved Change Log View:
Change log details are now displayed directly in table of Change Log View
Added filter control to filter json object
Go to next/previous change log entry is now available
Devices View:
"N/A" as device status is now displayed for device types which do not support registering
Primary device for extension is now indicated with a "*"
Tenant List View:
Added "Extend the "trial period" column for "trial permanent" tenants
Added filtering for "trial" and "state" to tenant list view
Cloudya Web App
Current version:
1.6.4
New features:
Reactions in meetings (for customers using pilot mode)
Bug fixes:
Fixed a bug where the orbit button was not shown; now it is displayed as expected
In addition to the new features, improvements and bug fixes available in the Cloudya Web App, the Cloudya Desktop App contains the following:
Desktop App
Current version:
1.6.4
New features:
MSI installer for Cloudya including CRM Connect for mass deployment
CRM Connect
Resolved uninstall issues when exe is removed from the system
Salesforce - Added support for Encrypted field
Bug fixes:
Fixed a bug which led to a black pop-up window to appear when CRM connect was in the background with "No CRM" selected; now the feature works as expected
Cloudya Mobile App (iOS)
Current version:
2.1.1
New features:
Introduced reactions in meetings (for customers using the pilot mode)
Bug fixes:
Fixed a bug that caused issues with the mute/unmute control and raised hand visualisation in meetings
Fixed a bug that caused the call screen to show the loudspeaker status as deactivated when it was in fact activated; now the loudspeaker status is shown correctly
Fixed a bug that showed a placeholder title in a call history item even though the call history item was empty
Fixed a bug that caused the moderator of a meeting to see a "Lower all hands" menu item even when no hands were raised in meetings
Cloudya Mobile App (Android)
Current version:
2.3.1
New features:
Introduced reactions in meetings (for customers using the pilot mode)
Bug fixes:
Fixed a bug that suppressed the audio signal when switching the Internet connection from mobile data to Wi-Fi
Fixed a bug that caused the moderator of a meeting to see a "Lower all hands" menu item even when no hands were raised in meetings
Administration Portal
Current version:
1.16.6.0
Improvements and bug fixes:
Various internal improvements and bug fixes
Administration Portal
Current version:
1.16.5.0
Improvements and bug fixes:
Various internal improvements and bug fixes
Cloudya Web App
Current version:
1.6.3
Improvements:
Minor bug fixes and stability improvements
Cloudya Web App
Current version:
1.6.2
Improvements:
The Desktop App will no longer store login credentials locally
NCTI Pro
Current version:
7.6.2
Clients:
MetaDirectory 5.0.20.11733
New:
MetaDirectory 5 Enterprise Web-Server as Microsoft Teams App
Discontinuations:
The Microsoft Outlook Exchange Replicator (32-bit) will no longer be available with the next setup 5.0.21
The EXACTONLINE and Aranes replicators have been removed and are no longer available
Additional new functions/Improvements:
Users can now be read from Azure (MS Graph)
Added a note on use in NCTI Pro for database fields
The Google contacts API is deprecated and no longer supported. Migration to People API is required.
During an update installation it was possible to change the installation path; this is now prevented (the installation path is grayed out)
Bug fixes:
Fixed an issue where MS graph replication failed for empty or emptied mailbox contacts
Fixed an issue where the password was not requested correctly when reinstalling and updating
Fixed an error where the user rights in the VLV did not "take hold"
Fixed an issue where in the web service HTTP header the settings were reset after restarting the MetaDirectory service
Fixed a bug where some configuration files were missing in the config. directory
A manually specified path for exporting the configuration is now taken over
Cloudya Web App
Current version:
1.6.1
Bug fixes:
Fixed an issue which prevented the Desktop App from notifying about the latest update
NCTI Pro
Current version:
Maintenance release
Clients:
NCTI Pro Windows: 7.6.2.6932
New features:
Microsoft Teams presence integration now supports web proxy connections
Improvements:
Improved the mouse wheel scrolling in the NCTI Pro client for Windows monitor. Fixed a problem with skipping a line in the monitor while scrolling.
Fixed a display problem in the folder selection in the MAPI connection of the NCTI Pro client for Windows: In some scenarios, folders were displayed twice.
Bug fixes:
Fixed a crash of the UCServer when blindly forwarding softphone calls
Fixed a problem on UCServer that with "Windows Authentication" and local file-based user management in UCServer users could not log in if the users were created in user management without a domain identifier (or even other differences in the user name), but log in to their workstation with one
Cloudya Web App
Current version:
1.6.0
Features:
Improved behaviour upon performing multiple clicks on a button
Users can now see their external numbers/DDI (numbers people outside of your company can reach you at) and outbound DDI number range (number range you would use to make outbound calls) if these have been allocated to them
Users can now see the phone number or extension next to contact
Redesigned the Call with... settings
Users now have a minimised call view (with call controls) when navigating through other pages in the app
Jabra headset users can now disable the reminder to download the necessary drivers and extensions
Users can now see the preview with the blurred background in the device dialogue
Users can now only see same day and future meetings in the Meetings tab
Blurred background on video is now more blurred
Bug fixes:
Fixed a bug where a ringback tone was heard in the first few seconds of establishing a new call
Fixed a bug where release notes were shown even if the user clicked on Got it; now they are not shown if the user has acknowledged them
Fixed a bug where logging out of System configuration logged the user completely out of Cloudya
Fixed a bug where users were not automatically redirected to the login page after inactivity in System configuration; now the login page appears after a period of inactivity, as expected
Fixed a bug where users without an extension assigned to them yet could not login in Cloudya; now these users can log in to Cloudya as expected
Fixed a bug where permissions were not saved when creating a new user in System configuration; now the permissions are saved as expected
Fixed a bug where the user could not see the cursor in the Search bar in System configuration while the search operation itself was carried out correctly; now the Search bar is in focus as expected
Fixed a bug where the headline was shown twice when searching for users in System configuration
Fixed a bug where the caller name was not displayed in the Forward voicemail option; now the caller name is displayed as expected
In addition to the new features, improvements and bug fixes available in the Cloudya Web App, the Cloudya Desktop App contains the following:
Cloudya Desktop App
Current version:
1.6.0
Features:
Users can now set shortcuts to zoom in and out of the app
Shortcuts now support other language keyboard layouts
Users can now see the app download progress
Windows 11 is now supported
CRM Connect:
Now supporting Controlled and Legacy CRMs
Now supporting additional PLUS CRMs
HubSpot add-in: Updated the add-in to use Private App Tokens
Added support for Slovak and Slovenian languages
Bug fixes:
Fixed several bugs regarding shortcuts
Fixed a bug where users were prompted to update to the latest app version even if the Check for updates setting was deactivated
Fixed a bug where calls were erroneously identified as CRM Connect contacts whether they had the CRM connect option or not; now CRM Connect is only shown if there is a matching contact
CRM Connect:
TAPI Driver – adapted the TAPI device name
Adapted the name for IntegratorHelper when launched from a browser
CRM name can now be changed, and the name is saved correctly
Focus Dialing buttons are no longer hidden behind the form
Cloudya Mobile App (iOS)
Current version:
2.1
Features:
Users can now continue their meetings in a small window when they put the app in the background (Picture-in-Picture for 1:1 calls and meetings)
Users now have a speaker view in meetings, which means the person who is currently speaking is in the foreground
Users now have a scrollable thumbnail view of the other meeting participants as well as preferred view of the participants in the thumbnail view who raised their hand
Users can now see shared content from others participants
Users now have a meeting view in portrait or landscape mode, depending on how they turn the phone in their hands
Users can now set a mute status and a camera status when entering a meeting
Users can now schedule one-time or recurring meetings and edit automatically generated meeting titles
With a menu item in the meeting list, users can now start an ad-hoc meeting and join an ongoing meeting by inserting a meeting URL, and, with a Meet&SharePlus license, also schedule a meeting
Users can now see a list of all one-time and recurring meetings scheduled by them (with a Meet&Share Plus license)
Users can now see detailed information of one-time or recurring meetings (with a Meet&Share Plus license)
Users can now share a meeting invitation in other applications (e.g. email, SMS etc).
Information about an ongoing meeting is now displayed in the meeting information
Improvements:
Users are now informed by means of a dialogue when their extension is coached
If an administrator of a subscribed conference changes the user PIN, it is now possible to add the new PIN to the subscription
Bug fixes:
Fixed a bug that caused the external number of a meeting participant not to be shown if they joined a meeting via a dial-in number; now the number of a participant is displayed as expected
Fixed a bug that left GSM enabled even if the user temporarily removed their SIM card
Cloudya Mobile App (Android)
Current version:
2.3
Features:
Users now have a meeting view in portrait or landscape mode, depending on how they turn the phone in their hands
Users can now schedule one-time or recurring meetings and edit automatically generated meeting titles
With a menu item in the meeting list, users can now start an ad-hoc meeting and join an ongoing meeting by inserting a meeting URL, and, with a Meet&SharePlus license, also schedule a meeting
Users can now see a list of all one-time and recurring meetings scheduled by them (with a Meet&Share Plus license)
Users can now see detailed information of one-time or recurring meetings (with a Meet&Share Plus license)
Users can now share a meeting invitation in other applications (e.g. email, SMS etc).
Information about an ongoing meeting is now displayed in the meeting information
Improvements:
Migrated the app to Android 12
Analysed the App hibernation feature on Android 12 and adapted it for the use of the app on Android 12
Bug fixes:
Fixed a bug that showed a wrong number (a number from a previous declined call) instead of the phone number of the current caller; the app now displays the correct call number as expeced
Fixed a bug that caused problems with communication to connected Bluetooth headsets
Fixed a bug where, in rare cases, a Call with device was automatically changed; now this setting does not automatically change and works as expected
Cloudya Web App
Current version:
1.5.5
Bug fixes:
Fixed a bug for 1:1 calls which caused video and screen sharing options to be disabled; video and screen sharing are now working as expected
NCTI Standard for Mac
Current version:
5.2.1
New features:
macOS support
macOS Sierra (10.12) is no longer supported
Changes:
Added a new app icon
Carried out GUI finetuning for a better look in macOS Ventura
Bug fixes:
Fixed two bugs that could have caused a wrong caller number to be displayed for calls from internal extensions (the trunk number was missing)
Fixed a bug where the redial list was no longer selectable by tapping from the input field when it was collapsed
Fixed a bug where if the redial list was selected, it no longer remained selected when it was collapsed; now the selection will switch to the text field in such a case
Fixed a bug that caused a log file error message
Fixed a bug that could have caused the app to crash in rare cases
Cloudya Web App
Version:
1.5.4
Features:
Added a new drop-down control for selecting time slots in the Plan Meeting dialogue
Added a descripion for the Cloudya Web app search results when searching for it in a search engine
Improvements:
Improved the blurred background performance in meetings
Bug fixes:
Fixed a bug where a meeting created in the Outlook add-in wasn't saved correctly in the Cloudya app
Fixed a bug where the missed calls noification was not displayed upon subsequent logins
Fixed a bug in the Meeting Information dialogue where country code prefixes were separated after two digits
Fixed a bug where green button on dialpad was not working as expected
Cloudya Web App
Version:
1.5.3
Features:
Users can now show/hide password upon login
Improved scheduling of meetings
Bug fixes:
Fixed a bug that caused users to be logged out of Cloudya when trying to log out from the system configuration
Fixed a bug where not all users were loaded in system configuration; now the complete user list is available as expected
Fixed a bug where typing too slowly/quickly in Search did not show any results
Fixed a bug when searching for a number that led to no results being shown
Fixed a bug where altering the text input in the search field did not display the correct results (e.g. when changing a letter in the middle of a search entry)
Fixed a bug where the search was not cleared when calling from context menu; now the search is cleared after the user starts a call
Fixed a bug which made it impossible to set a meeting for less than 1 hour
Fixed a bug which made changing a camera input device during a call impossible; now users can change camera input devices during a call as expected
Fixed a bug that prevented the change in the order CRM systems appear in when using the drop-down option
NCTI Premium
Current version:
3.2.1
Client 3.2.1 (18587.27181)
New icon
Updated library (2206)
Added support for Busylight Alpha and Omega Model 2
Cloudya Web App
Current version:
1.5.2
Bug fixes:
Fixed a bug which activated the blurred background without the user setting it to active for new app users
Fixed a bug which caused the camera to still be in use (light on in the camera and red dot on the Cloudya browser tab) after having left the meeting with the blurred background activated
Fixed a bug which truncated the start date and end date in the Plan Meeting dialogue
Fixed a bug which caused a wrong date and version of the application to be shown in the in-app release notes
Improvements:
Improved the video performance for the blurred background use
In addition to the new features, improvements and bug fixes available in the Cloudya Web App, the Cloudya Desktop App contains the following:
Cloudya Desktop App
Current version:
1.5.2
Bug fixes:
Fixed a bug where an incoming call and the handling dialogue did not disappear after having transferred a call
Fixed a bug which made the About application window to appear empty for Windows users
Fixed a bug which showed a wrong app version number in a prompt to download a new desktop app version
Fixed a bug where an incoming call and the handling dialogue did not disappear even after the user has declined the call or it has been accepted by someone else
Fixed a bug with Jabra headset controls
Fixed a bug for CRM Connect licensed users which prompted to download the Desktop app version without CRM Connect available; now the correct app version is downloaded
Fixed a bug which caused the Desktop app to be minimised when accepting a call; now the app stays in the foreground as expected
NCTI Pro
Current version:
Maintenance Release
Clients:
NCTI Pro Windows: 7.5.2.6434
Improvements:
The memory, processing power, and bandwidth requirements for screen sharing have been reduced by keeping the screen sharing resolution unchanged, but sending fewer frames per second (fps). This is especially important for larger monitors when the target system has significantly less perfomance compared to the sender. It has been reported in some cases that target systems can be overloaded to the point of crashing during screen sharing
The adjustment fixed the tracked problems without noticeably decreasing the quality of the screen sharing
Via the profiles in the UCServer administration or the ADM(X) templates, the setting "General – Behavior – Show speech bubble for – Appointments" can be preset on the ProCall client for Windows
There is an improvement when applying the softphone location settings. At the item 'PBX' – 'Formatting' – 'Remove exchange code' there is the option 'Ignore ConnectedID'. The improvement causes a ' ConnectedID' signaled by the PBX (e.g. a PAI) to be ignored in the future. This option can be helpful as a last resort if the signaled PAIs are faulty and the problem cannot be solved by settings in the PBX or by location rules
Bug fixes:
Fixed a problem on the NCTIPro client for Windows when the user does not want to log in automatically, but enters his username and password manually, but does not save the password: Users who do not save their password will now get the reconnect dialog to enter a password when the client is restarted. No automatic reconnect without password is performed
Fixed a bug in the NCTIPro Client SDK that the function asnAbsentStateGetUser did not output current user presences, but always iPresenceState = 0
Fixed a problem that when making a parallel call to an extension monitored by TAPI and softphone, a call that was answered on the softphone line, the TAPI capabilities were displayed in the call window. Therefore the call was no longer controllable
Fixed a bug in the NCTIPro client for Windows that when using the "Open calendar..." function, too many connections were established to the exchange server. This fix affects the ÈWS connection to Outlook
Fixed a problem with all-day appointments in the speech bubble
Fixed a problem in the MS Teams presence integration when Busy on Busy was active on the ProCall client and the screen was split in the Teams client. As a result, Busy on Busy was canceled
Fixed a problem when creating a softphone line group, if the phone number of a line is taken from the user name of the SIP registration. If a range was specified when creating the lines (e.g. 120-125), the lines were created as expected, but all lines had the phone number '120-125'. In the future, each line will be assigned its own phone number again (e.g. the line with the SIP user name 120 will get the phone number 120)
NCTI Standard for Windows
Current version:
Windows: 1.2.0.272
New Features:
Added support of Yealink T4 phones with newer versions of firmware version 86
Bug fixes:
Improved error detection of IP phone communication problems that will now be reflected in the color of the app icon
Yealink T4U and T5 series phones will no longer display a remote access warning before the first call that is made by the app
Cloudya Web App
Current version:
1.5.1
Bug fixes:
Fixed several bugs to improve the app stability
Cloudya Web App
Current version:
1.5.0
New features:
Admin users are now prompted with a message when they create an account without an extension, app and admin rights
Admin users now see a notification if the tenant is blocked in the system configuration
Admin users are now informed whether the extension number is valid
Users can now delete characters entered by means of the dial pad using the backspace key
Users can now change the position of the presenter when the screen is shared
Enhanced scheduling of recurring meetings
Added a hint for the users to adjust old recurring meetings (due to the enhanced scheduling feature)
When using the video, users can now blur their background via a checkbox (the preview for blurred background in the device setting isn't available yet)
Added admin controls for the moderator when joining a meeting via the meeting link
Launched in-app release notes
Updated the Cloudya logo (favicon) to match the new NFON branding
Changed the Cloudya Outlook add-in logo to match the new NFON branding (if the new logo does not show, it is necessary to clear the cache)
Improvements:
Improved the loading of the login page
Changed the queue logout symbol
Improved responsive design
Bug fixes:
Fixed a bug in the call history during which if a user called someone and this call ended in a voicemail for some reason, and the user called this number again from the call history, the call went directly to voicemail. Now the user can call the number as expected
Fixed a bug which occurred in call history, voicemail, subscribed conferences and contact page which did not make a call possible when doing a right click and choosing the "Call" option; now users can call via the right click
Fixed a bug in Global Contacts which showed a checkbox creating an impression that it was possible to delete a contact which was in fact not possible
Fixed a bug in user interface when editing Global Contacts
Fixed a bug in the system configuration: when system configuration was opened in two tabs, clicking on the logout button did not result in a logout; now the user can log out as expected
Fixed a bug which caused a dynamic conference screen label to be shown in German even if the app language was set to English
Fixed a bug in Call History displaying the user's own number in the "Redirected by" text next to a call in a one-to-one call
Fixed a bug preventing admin users to log into the system configuration during an active call; now admin users can log into the system configuration at any time
Fixed a bug in the user interface causing an initial delay when accepting one of 2 incoming calls; now there is no delay
Fixed a bug which caused the shared screen to be displayed in the participants' list instead of the video of the participant sharing the screen; now the video is shown as expected
Fixed a bug which showed a spinning loader in the participants' list instead of the video of the participant who has just stopped sharing their screen; now the video is shown as expected
Fixed a bug in the Guest mode: When more than 2 participants were sharing their screens, each participant could only see their own screen; now they are able to see all shared screens
Fixed a bug during re-joining a meeting which did not automatically open the meeting in the cinema mode; now the meeting is automatically opened in the cinema mode after re-joining, as expected
Fixed a bug that caused the top banner with group/skill/queue information not to be displayed; now the top banner is shown as expected
In addition to the new features, improvements and bug fixes available in the Cloudya Web App, the Cloudya Desktop App contains the following:
Cloudya Desktop App
Current version:
1.5.0
New features:
Introduced a prompt about a new app version available and a possibility to directly download it
Introduced shortcut functionality with the help of which users can now accept, hang up and dial a number from clipboard via shortcuts
Added a shortcut to close the app and let it run in the background
Introduced a possibility of handling incoming calls even if the app is running in the background
Updated the Cloudya Desktop app logo to match the new NFON branding
Bug fixes:
Fixed a bug for macOS where the missed call badge was not shown in the taskbar; missed calls are now displayed as expected
Cloudya Mobile App (iOS)
Current version:
2.0.3
New features:
New rebranded Cloudya app icon
Cloudya Mobile App (Android)
Current version:
2.2
New features:
Users can now see meeting information in the conference information dialogue so that they can get the meeting invitation link and forward it, the meeting ID, dial-in-numbers; users can now copy numbers by doing a long press on the copy icon
Coachee feature: with a coachable extension, users can now see that they can be coached and so they are aware that coaches can listen to the calls (via a notification dialogue and an icon at the top of the screen)
Improvements:
Added a new NFON-rebranded icon on the Android homescreen and inside of the in-call/on-hold-call/incoming call/missed call notifications
Changed the buttons in the bottom menu so that there are now large, simple controls in the botton menu, the area for the buttons has been increased to avoid having problems pressing the buttons
Security improvement: If personal data is processed, the application recognises it and ensures that the screen data is obscured and not visible
Added a message in the app when the user cannot join a meeting via a meeting URL (in case the user has activated GSM only or has no mobility option)
Improved displaying a pinned user: the video of a pinned user is now shown in the PIP mode instead of the presenter's video
Users are now able to rejoin a meeting from Call history (list and detail screen)
Users are now able to copy data from the Support Page automatically via a long press on the field
Bug fixes:
Fixed a bug which caused the lost internet connection banner to be missing on the meeting list screen
Fixed a bug where "No meeting" message was missing on the meeting screen when there was no meeting available
Fixed a bug where the top section in the meeting info page was blank and was not showing any time
Fixed a bug where the user name looked cropped on the menu drawer for PIxel 4A
Fixed a bug where the user could not see any notification icons in the toolbar, for example, battery percentage, Wi-Fi, time, network, icons of other apps (before loging in)
Fixed a bug where the call button was not working for external numbers of static conferences
Fixed a bug where the user could select "This device" option in "Device to call with" for users with no mobility option
Fixed a bug where the loading spinner kept on loading on the contacts screen of call forwarding profiles
Fixed a bug where the user could not turn the camera on in a 2G network connection
Fixed a bug where "Call history is empty" and "Voicemail history is empty" texts were not centered correctly
NCTI Standard
Current version:
Mac 5.1.3 (v126.209)
New features:
Phones of the Yealink T4U and T5 series no longer ask for confirmation on the phone display before the first outbound call is made
Added support of Yealink T4 series phones with newer revisions of firmware version 86
NCTI Premium
Current version:
UCFull TAPI 3.2.1.18586
New Features:
Windows 11 is now a fully supported operating system
Improvements:
The TAPI registry location has been moved to avoid Windows 10-11 update issues
Bug Fixes:
Resovled an issue that caused the dialer app to crash with the message "Not responding" when upgrading the TAPI driver
NCTI Pro
Current version:
Maintenance Release
Clients:
NCTI Pro: 7.5.1.6275
NCTI PRO MAC: 7.5.10 (22072001)
NCTI Pro Android: 7.5.10 (22072001)
NCTI Pro iOS: 7.5.10 (22072001)
ECSTA for SIP Phones: 6.0.11.932
Windows
New features:
The database connection of the UCServer has been revised so that parallel database accesses are possible. This generally improves the performance of the UCServer with regard to the database connection.
Improvements:
For phone calls on a line entered in the user account as "user's other lines" (1st/2nd phone), call details are now displayed again in Monitor/Favorites if the permission level between users allows it.
The event log (debug) of the UCServer now shows the exact query times of SQL queries of the database connection.
In the UCServer setup, error messages for the database connection have been adjusted.
Bug fixes:
Fixed a problem that caused the call window function "Pass data" to stop working during DATEV integration
Fixed a rare problem which caused the window frame to be drawn black
Fixed a problem in the UCServer administration when setting up a softphone line group for the first time. If the configuration of a manual number was activated for the corresponding PBX type and no manual number was entered, the menu entry was automatically hidden the next time it was called up. In the future, this configuration option will not be automatically deactivated.
Resolved an issue with the Meetings integration that opened Windows Explorer in an incorrect state instead of displaying an error message
iOS
Improvements:
Minor bug fixes and stability improvements
Android
Improvements:
Minor bug fixes and stability improvements
ECSTA for SIP Phones
Improvements:
Minor bug fixes and stability improvements
MetaDirectory
Bug fixes:
Fixed a bug where trial licenses could not be issued
Advance notice of the discontinuation of replicators:
Subsequent replicators will be discontinued as of 28 October 2022:
Exact Online
Aranes
Cloudya Web App
Current version:
1.4.22-1
Bug fixes:
Fixed a bug which prevented two outgoing calls to be merged to create an ad-hoc conference; now it is possible to merge the calls for this purpose.
Cloudya Mobile App (iOS)
Current version:
2.0.2
Bug fixes:
Fixed a bug which caused the transfer dialogue to disappear during a call transfer
Fixed a bug that caused unwanted background noise when the volume was increased
Fixed a bug where the user could not join a meeting via the internal dialogue in the dialpad when Call With was enabled
Cloudya Mobile App (Android)
Current version:
2.1.2
Improvements:
Decoded a new list of headers provided by the backend
Bug fixes:
Fixed a bug which prevented a voicemail to be deleted from the voicemail history; now the voicemails can be deleted as expected
Neorecording
Current version:
6.7.0-9.0
Bug fixes:
Fixed a bug wich caused certain audit trails to not work as expected
Cloudya Web App
Current version:
1.4.22
Improvements:
Improved the call history performance
Improved integration with Epos / Sennheiser headsets
Search is cleared now when navigating in system configuration
Users will be prompted to enter new conference PIN if it has been changed by the Administrator
Users will be notified if autoplay policy in Chrome is enabled and therefore no sound is played by the browser
Enter or space key will no longer control microphone or camera
Users can now join Google meetings via Cloudya by pasting in the Google meeting ID
Improved the icon, tooltip and information message for a Pickup Call Group
Users are informed if they are "Coachees"
Round brackets are now supported by the user interface for a phonebook contact
Users have now the possibility to enable / disable setting for sound played upon login
Administrator users are notified if a email address already exists in system configuration
Bug fixes:
Fixed a bug where the download link for the Jabra headset was not working
Fixed a bug where the loading spinner was displayed when trying to add a contact
Fixed a bug where the audio devices were not recognized in the audio settings altough the device was connected and rights were given
Fixed a bug where an avatar was shown for contacts instead of the initials
Fixed a bug where the participants list for a conference was not displayed correctly
Fixed a bug where the content was shifted when focusing a button
Fixed a bug where the extension number was not dislpayed in the voicemail information
NCTI Standard
Current version:
Mac: 5.1.2
New features:
Added support of Yealink T5 series phones with newer revisions of firmware version 86
NCTI Pro
Current version:
Maintenance Release
Clients:
NCTI Pro: 7.5.0.6167
NCTI PRO MAC: 7.5.00 (22062302)
NCTI Pro Android: 7.5.00 (22061505)
NCTI Pro iOS: 7.5.00 (22062303)
Windows
New features:
Due to the discontinuation of the Google Contacts API, the Google integration now uses the People API
Bug fixes:
Fixed a bug wich caused rare crashes on the NCTI Pro client for Windows
Fixed an issue where the online help of the NCTI Pro client for Windows displayed obsolete journal icons
Fixed an issue on the softphone that could result in one-sided audio when the remote party performed Hold → Retrieve
iOS
Bug fixes:
Various minor bug fixes
Android
New features:
The Android app now supports dialing via telephony links
Bug fixes:
Various crashes have been fixed
Administration Portal
Current version:
1.15.8.0
Improvements:
Added CEE languages
Implemented new NFON branding
Various internal and API improvements
Bug fixes:
Fixed a bug related to a missing "timezone" endpoint for routing-prefix extension (API users)
Various internal and API bug fixes
NCTI Pro
Current version:
Maintenance Release
Clients:
NCTI Pro iOS: 7.4.20 (22052001)
Bug fixes:
Fixed an issue due to which the app could not properly connect to the UCServer and kept trying to connect
Fixed a problem with the display of unresolved phone numbers which were displayed as a sip URI
Cloudya Mobile App (Android)
Current version:
2.1.1
Improvements:
Redesigned the app to match the new NFON branding
Cloudya Mobile App (iOS)
Current version:
2.0.1
Improvements:
Redesigned the app to match the new NFON branding
Cloudya Web App
Current version:
1.4.21
Improvements:
Improved the Busy notification so that it now contains the End Call and Call back buttons
Improved the help text display for adding a contact via the context menu
Implemented Cloudya rebranding
Implemented cinema-mode rebranding in Cloudya meetings
Bug fixes:
Fixed a bug which caused the Pull call into App button to appear when the call was on hold; the Pull call into App button is no longer shown when the call is on hold
Cloudya Web App
Version:
1.4.20-2
Bug fixes:
The setting “Call With Desktop Phone(s)” now works reliably for outgoing calls without requiring a reload of the app anymore.
Cloudya Web App
Version:
1.4.20
Improvements:
Call Transfer: Origin caller and extension redirecting the call are now displayed in Cloudya call modal window
Video rendering (crop the video) in Cloudya Meetings was optimized for Mobile Apps
Bug fixes:
Fixed a bug where on Jabra headsets outgoing call ringing was played over base station
Fixed a bug where on Jabra headsets after attended transfer the base station remained engaged
Fixed a bug where incorrect caller was displayed, if the incoming call was previously transferred
Fixed a bug where <Redirected by> is now shown when incoming call was previously transferred
Fixed a bug where downloads page for French language is now displayed correctly
Fixed a bug related to Meetings where the participant sidebar wasn´t displayed
Desktop App
Version:
1.2.8
Bug fixes:
Fixed a bug where on Jabra headsets outgoing call ringing was played over base station
Fixed a bug where on Jabra headsets after attended transfer the base station remained engaged
iOS App
Version:
2.0
New Features:
Meet & Share
Video in 1:1 calls, dynamic conferences and Meetings
Join meeting via URL
Join Meeting via link-id (dialpad)
Participant controls in a Meeting: raise/lower hand, mute/unmute yourself and camera on/off
Moderator controls: lower all hands, mute/unmute all, exclude participants
See the Meeting in a gallery view
Put Meetings on hold when having another call
Pinning a participant-video
Switch from WiFi to Mobile Network in an active Meeting
Rejoin Meetings from call history
Face alignment feature - Center faces in video
Improvements:
Support new languages: Czech, Slovak, Romanian and Slovenian
Display help to activate video in a meeting
Audio menu: Start new call during meeting
Improved end call action to minimize the risk of accidentally initiating a new call
Bug fixes:
Fixed a bug where a call could not be canceled if another call is on hold
Fixed a bug where the displayed icons were not shown correctly depending on the favorites type
Fixed a bug that allowed switching to GSM even if the SIM card was removed
Fixed a bug that did not immediately display a phone number when it was set as a destination in a Call Forwarding Profile
Fixed a bug that did not show a phone number in call forwarding profile if it was set without a leading +
Fixed a bug that keep the "call with" dialogue active, even if the call has ended
Fixed a bug where the incoming number is not resolved correctly, if no display name was selected for the BLF
Fixed a bug that shows sporadically wrong time entries in the call history
Android App
Version:
2.1
New Features
Meet & Share
Video in 1:1 calls, dynamic conferences and Meetings
Redesign of the whole call view
Join meeting via URL
Participant controls in a Meeting: raise/lower hand, mute/unmute yourself and camera on/off
Moderator controls: lower all hand, mute/unmute all, exclude participants
Picture in picture mode
Put Meetings on hold when having another call
Support new languages: Romanian, Slovakian, Slovenian and Czech
Request new PIN for subscribed conference after PIN was changed by meeting host
Improved handling and notification for incoming calls during a video conference
Improvements:
Hide /unhide password in login mask
Show numbers of private phonebook entries in services and conferences instead of PBX directory
Inform user via a dialog when an app update is available
Bugs:
Fixed a bug where Call forwarding banner did not disappear after deactivation
Fixed a bug where an on hold call can be resumed after a second call has been started and transferred
Fixed a bug where call return failed after transfer
NCTI Pro
Current version:
Maintenance Release
Clients:
NCTI Pro: 7.4.2.5993
NCTI PRO MAC: 7.4.20 (22052001)
NCTI Pro Android: 7.4.20 (22051701)
ECSTA for SIP Phones: 6.0.10.907
Windows:
Improvements:
Implemented several voice quality improvements on the UCServer media server
Improved the processing of data streams where jitter has become noticeable. In these situations, communication via the softphone is now more interference-free.
If call forwarding is deactivated for softphone line groups via the UCServer administration in the "CTI functions" tab, then all call forwardings set in the line group are removed.
Bug fixes:
Fixed a problem on the softphone that could result in one-sided audio when the remote station performed Hold -> Retrieve
Android
Improvements:
Fixed several issues when using the new Dark Mode in the app
Bug fixes:
Fixed various crashes
Fixed an issue with Xiaomi smartphone in which the distance sensor did not work and, therefore, while holding the phone to the ear, the screen was not disabled
ECSTA FOR SIP PHONES
Bug fixes:
Closed the security vulnerability CVE-2018-25032
Administration Portal
Current version:
1.15.7.0
Improvements:
API: Add endpoint .../trunks/{trunkNumber}/available-softswitches
API: Added a list of available announcements to IVR Services
API: Added a type to key-assignment endpoints
Various internal improvements
Bug fixes:
Various internal and API bug fixes
Cloudya Web App
Version:
1.4.19
Improvements:
Added the device settings menu to the cinema mode
Bug fixes:
Fixed a bug not allowing search results to disappear when erasing characters; search results now disappear from the modal when a user deletes characters
Fixed a bug which caused the 3:00 duration not to be displayed in the scheduling meeting dialogue; the 3:00 duration is now displayed in the dialogue
Desktop App
Version:
1.2.7
Imrovements:
Improved the ringback icon style in the system tray menu (Windows)
Cloudya Web App
Version:
1.4.18
Improvements:
Improved integration with Jabra headsets
Introduced a prompt for Web app & Jabra headset users to download the latest software that allows seamless integration with Cloudya
Outlook Add-in: Added an explanation link to the login page
Bug fixes:
Fixed a bug not allowing Click to dial for Business standard customers; Click to dial is now possible for Business standard customers
Fixed a bug which caused licenses not to be shows for S or C account users; licenses are now shown for S or C account users
Fixed a bug in the user search within the tenant management page
Desktop App
Version:
1.2.6
Imrovements:
Made the system tray context menu available (Windows)
Made it possible for the calls to be received if the application is minimised to tray (Windows & Mac)
Made the system menu available (Mac)
Improved integration with Jabra headsets (Windows & Mac)
Added a badge for missed calls or voicemails (Windows & Mac)
NMonitoring Queues
Version:
22.02
Improvements:
Added timeline view to call details
Added call grouping to certain data blocks as the last column
Bug fixes:
Fixed over 130 bugs
Neorecording
Current version:
6.7.0–9.0
Bug fixes:
Fixed a bug which caused the user not to be able to delete conversations
Fixed an issue that caused logging into the Neorecording portal to be slow
Administration Portal
Current version:
1.15.6.0
Improvements:
Added new database fields for static token URL
Various internal improvements
Bug fixes:
Fixed a bug that caused an error while editing a source field under Call Forwarding; editing a source now works as expected
Fixed a bug during which it was not possible to search for an extension number in the Call Forwarding target; the search now works as expected
NCTI Standard for Windows
Current version:
Windows: 1.2.0.271 **
Windows
New Features:
Added support of Snom phones with activated hidden tags feature
Bug fixes:
Fixed several bugs that may have caused the screen popup to be opened on the wrong screen if a secondary monitor was disconnected or connected while the app was running
Fixed a bug that caused communication with certain Yealink phones to fail after a duration of inactivity
NCTI Pro
Current version:
7.4.0
Clients:
MetaDirectory 5.0.18.11429
Security fixes:
Fixed vulnerability to zlib memory corruption
Cloudya Web App
Current version:
1.4.17
Improvements:
Introducing Eastern European languages: Czech, Slovakian, Romanian, Slovenian
Adding Dial-in numbers to the clipboard in the copy invitation
Bug fixes:
Fixed a bug causing the phone number to disappear from below the name entry in the search results
Fixed a bug that made the checkboxes in the number routing dialogue unusable
NCTI Pro
Current version:
7.4.0
Clients:
MetaDirectory 5.0.18.11429
Security fixes:
Fixed vulnerability to zlib memory corruption
Administration Portal
Current version:
1.15.5.0
Improvements:
Added the option "Dial without prefix"
Bug fixes:
Added the missing filter display in DIDs column header; the search string is now displayed correctly
Nsoftphone
Current version:
13
New features:
Outlook AddIn menu "Contact" can be set to permanently on-off
Call history can be deactivated via the contact menu
Added a HID Test Tool for supporting issues
Added HID Headset support for Sennheiser SC30 Control, Sennheiser SC60
Improvements:
Improved p-asserted-identity behaviour
Improved QoS behaviour under Win11
Prevented the system from going to sleep or turning off while the application has an active call
Approved SRTP crypto reinitialization for outbound calls
The default BLF status colour has been changed to green instead of grey
Bug fixes:
Fixed an error in Outbound 200OK using TLS
Fixed Speednavigator that occurred errored with special monitor sizes
Fixed action-URL that have been opened twice with incoming calls
Fixed error in SDP header
Fixed some RTP issues
Fixed RTP Marker bit audio errors
Fixed STATE_TUNNEL_ERROR issues during tunnel connection
Cloudya Web App
Current version:
1.4.16
New features:
Meet & Share is now available on the Web & Desktop App
NCTI Standard
Current version:
Windows: 1.2.0.268
Mac: 5.1.1 (v126.207)
Windows
New features:
Added support of Yealink T4U phones
Added support of Yealink T5 phones with firmware version 86 and password encryption
Added the app and the installer localisation in the following languages: Croatian, Czech, Romanian, Slowakian, and Slovenian
Bug fixes:
Fixed a potential application crash in the Skype for Business (Lync) plugin
Fixed a memory leak
Prevented error messages in the installer logfile
Added missing localisations in the setup GUI of the Salesforce.com and Sugar plugins
Fixed a memory leak that could cause an application crash after multiple days of operation
Fixed a potential application crash in the online phone book search plugin
Adapted the online phone book search plugin to the current state of various online phone books
Mac
New features:
Added support of Yealink T4U phones
Added support of Yealink T5 phones with firmware version 86 and password encryption
NCTI Pro
Current version:
Hotfix
Clients:
NCTI Pro Windows: 7.4.0.5782
NCTI Pro Mac: 7.4.00 (22031501)
Android: 7.4.01 (22032402)
iOS: 7.4.00 (22031501)
Affected versions:
This vulnerability affects all previously released versions of NCTI Pro 7 and NCTI Pro 6.
7.0, 7.1, 7.2, 7.3 (all subversions)
6.0, 6.1, 6.2, 6.3, 6.4 (all subversions)
Bug fixes:
This update fixes a critical rating vulnerability. For more information, see https://support.estos.de/de/sicherheitshinweise/sicherheitshinweis-procall-enterprise-webrtc-third_party-boringssl-cve-2022-0778
Cloudya Web App
Current version:
1.4.16
Bug fixes:
Fixed a bug which caused the call failure notification to be displayed indefinitely
Fixed a bug which caused the call notification to be hidden once the connection was established when initiating a Click-to-dial call
Fixed a bug which caused a reduction in the sound volume when a callee was busy or had a Do not Disturb actuvated
Fixed a bug which caused only the selected headset as audio input/output to control a call
Cloudya Desktop App
Current version:
1.2.5
Bug fixes:
Fixed a bug which caused some app icons not to be shown proportionally to other app icons
Fixed a bug which prevented pasting via the context menu
Fixed a bug which caused the settings in the Desktop App for CRM Connect to be kept after a restart
NCTI Pro
Current version:
Hotfix
Clients:
NCTI Pro Windows: 7.3.5.5608
NCTI Pro Windows: 6.4.24.5737
NFON ECSTA for SIP Phones: 6.0.8.896
Affected versions:
This vulnerability affects all previously released versions of NCTI Pro 7 and NCTI Pro 6.
7.0, 7.1, 7.2, 7.3 (all sub-versions)
6.0, 6.1, 6.2, 6.3, 6.4 (all sub-versions)
ECSTA for SIP phones: 6 (all sub-versions)
Bug fixes:
This update fixes a medium rating vulnerability and critical rating vulnerability. For more information please see https://support.estos.de/en/release-notes/procall-7-enterprise/procall-7-3-enterprise-release-notes-sr3/procall-7-3-5-enterprise-release-notes
Administration portal
Current version:
1.15.4.0
Improvements:
Improved support and validation of E.164 number formatting (e.g +493023125234) for function keys
Bug fixes:
It is possible again to use % as a search filter to exclude unmapped destinations
Cloudya Web App
Current Version:
1.4.15
Improvements:
Improved selection for fax numbers. Only virtual fax extensions can now be selected as destinations for fax.
Bug fixes:
Fixed a bug preventing the "New version available" banner from being displayed correctly
Fixed a bug preventing caller avatar from being displayed correctly
Fixed a bug causing the sound to be too loud when dialling a wrong number
Cloudya Web App
Current Version:
1.4.14
Improvements:
Please note that there is an End of Support for the Desktop App 1.2.3 or earlier
Bug fixes:
Fixed a bug so that now export/import is shown to admin users within the Wizard
Cloudya Web App
Current Version:
1.4.13
Improvements:
Renamed the CRM Connect Unite license from "CrmConnect.Unite" to "CRM Connect Plus" in the Tenant Management of Cloudya
Bug fixes:
Fixed a bug which caused the telephony not to work after logging out and logging in again
Fixed a bug which caused the missed calls count not to work until the page was refreshed
Fixed a bug which caused the confirmation sound after logging into the app not to play
NCTI Pro
Current version:
7.3.4
Clients:
NCTI Pro Windows: 7.3.4.5515
Windows
HOTFIX:
Fixed a problem with the update service
NCTI Pro
Current version:
7.3.4
Clients:
NCTI Pro Windows: 7.3.4.5457
NCTI Pro iOS: 7.3.40 (22011202)
NCTI Pro Android: 7.3.40 (22011106)
MetaDirectory: 5.0.17.11382
Windows
New functions:
Public field trial: NCTI Pro integration in Microsoft Teams
Improvements:
Improved the connection of the ProCall client for Windows to MetaDirectory in connection with the user administrations available in MetaDirectory
Bug fixes:
Fixed a bug in the UCServer administration which cased the activation of "Open federation" not to be saved there
Fixed a crash related to calls to a parallel-switched line
iOS
Bug fixes:
Several bug fixes and improvements
Android
Bug fixes:
Fixed an issue where on some devices (Xiaomi Mi 10T, Huawei P30) the screen turned black or white after answering a call
MetaDirectory
Improvements:
Changed the switch "Replicate inactive address data" in the replicator "DATEV Basis" to "Do not replicate inactive address data"
Bug fixes:
Fixed a problem in MetaDirectory user management: Use UCServer user database could not be activated. The "Timeout when connecting to the server" error occurred
Fixed an error where the "Microsoft CRM" replicator terminated with the "Error: Failed to search persons in contact source."
Fixed a bug in the "Field Type" causing the "Field Type" not to be taken into account during replication if the "Field Type" was changed after setting up a replicator
Client could not log on to MetaDirectory if "Use UCServer user database" was enabled for user management
Cloudya Web App
Current version:
1.4.12
Bug fixes:
Fixed a bug that prevented users from making an outgoing call from the voicemail history.
Fixed a bug in the Sennheiser headset integration: Calls can still be made and answered after plugging in the headset again.
Fixed a bug in the click to dial functionality. Users do not require microphone permissions of the Web App for placing such calls.
Fixed a bug in the call forwarding indicator. Now the top yellow banner shows up (or hides) as soon as a user activates (or deactivates) call forwarding using a star code.
Cloudya Desktop App
Current version:
1.2.4 (Windows only)
New features:
Improved security for the local connection between the Desktop App and CRM Connect.
Bug fixes:
Fixed a bug that caused a 100% processing load on some systems when the application was started.
Administration Portal
Current version:
1.15.1.0
Improvements:
Added a hint note about saving the extension first when uploading a new voicemail announcement
Bug fixes:
Added a time control consistency check. Now the time range needs to be entered in a “from-to” format
Cloudya Mobile App (Android)
Current version:
1.15
New Features:
More appealing visual arrangement of buttons in the call menu
Bug fixes:
Fixed a bug that terminated calls "on hold" when the call should be transferred
Fixed a bug that caused a slight flickering of the interface after a logout
The banner "Conference is mute" is not shown anymore when the host joins after the participants
Corrected the notification for a successful deletion of voicemails
Fixed the search for phone numbers which include space-characters
The display of an error message does not overlap with the call history entries anymore
NCTI Pro
Current version:
MetaDirectory 5.0.16.11362
Hotfix:
Fixed an issue where a return value was evaluated incorrectly due to a customisation of the replicator for Microsoft Graph and Salesforce. This resulted in the replication not completing successfully.
Administration Portal
Current version:
1.15.0.0
Bug fixes:
Fixed a bug within the time control section. The limit for dates to be set has been extended. Dates are now sorted.
NCTI Pro
Current version:
MetaDirectory 5.0.16.11356
Hotfix:
A problem with the installation of the EWS replicator has been fixed. The EWS replicator could be set up and access to the mailbox was working. However, no contacts were replicated.
NCTI Pro
Current version:
Windows: 7.3.3.5345
Android: 7.3.31 (21122102)
MetaDirectory 5.0.16
Windows
New functions:
The Client supports two new kuando Busylight models by Plenom:
Busylight Alpha Model 2
Busylight Omega Model 2
Improvements:
In the UCServer administration, the interfaces for SIP federation have been adapted.
In UCServer Administration under "Licenses", the "Used" column for UCConnect Mobility Services displays the number of mobile devices currently logged in via Push and no longer the number of users who are allowed to use apps.
The display of the "Forwarded from:" information has been improved when it is not a (dialable) phone number, but names such as "SIP45". Previously only the dialable part was displayed, in our example "45". Now the whole information is displayed.
The journaling of pickup calls to the provider NFON has been improved for softphone connections. If a call was picked up by another user, it was possible that the journal of the "picked up" subscriber did not show who had received the call (blue journal entry with "spoken to" information).
Bug fixes:
A problem with DATEV integration has been fixed, where dialling from the DATEV workstation (client view) with multiple assignment of a phone number within the replicated dataset leads to ProCall dialling with a different addressee than transferred by DATEV.
If the phone calls of a mobile device were controlled via Bluetooth with the Client for Windows, all calls were hung up by a waiting second call in case of an error. The behaviour was observed when the user had activated a "Busy on Busy" or a "Do not disturb" on the Client for Windows. Now, as expected, only the waiting second call is rejected.
Manual configuration changes in .\estos\UCServer\config\eucwebconfig.json were overwritten when the server was restarted and were thus discarded. This problem has been fixed.
Android
Improvements:
When starting a softphone call, occasionally a pop-up window appears with a hint that calls can be made via the Android call account. By activating 'Do not show again', you can dispense with this pop-up notice, but change the call account setting at any time.
When a call has been forwarded, the call is immediately terminated with the indication 'forwarded'.
Bug fixes:
Various crashes have been fixed.
MetaDirectory
Improvements:
When connecting the Active Directory as user administration, an LDAP filter can be specified for reading out the users.
The connection to Microsoft Dynamics Online has been improved. Additional fields can be read out using FetchXML.
The display for "remembered" contacts in the web search has been improved.
Same contacts are now recognized even if the e-mail addresses differ in upper/lower case.
The connection to Domino up to and including version 11 is supported.
It is now possible to create and use a separate node with data sources from replicators and phonebooks.
The function to import contact images from a directory has been reimplemented for Notes/LDAP/EWS replicator,
Changed the name "Klicktel" to "11880.com" in MetaDirectory administration.
Bug fixes:
Query using CGI parameters is now also possible with the new web page.
The incorrect evaluation of the (replicator) start times after the change of the summer/winter time was fixed.
In case of incorrect or too nested LDAP queries, MetaDirectory rejects them with "Abnormal decoding error". The error was fixed.
When using the UCServer as user administration, a notice is now displayed when the UCServer does the authentication against the Active Directory.
A problem with the Datev replicator has been fixed. Now names output in the "Long name" field are separated after the comma and replicated to the First name and Last name fields.
The "Digest-MD5 SASL" option for connection to Active Directory has been removed.
Fixed a bug where "asterisk search" (full text search) "grabbed" only in simple contact search, not in parameterized search.
Cloudya Web App
Current version:
1.4.11
Bug fixes:
Fixed a bug causing connection issues for Epos / Sennheiser headsets. Connected headsets were not recognised by the audio wizard.
Cloudya Mobile App (iOS)
Current version:
1.16
Improvements:
Technically refactored the call handler, which led to the stabilisation of the call scenarios
Redesigned the call screen to prepare it for upcoming features
Resolved the numbers of incoming calls in conferences and calls through services, by entries in private phone books against the entered names
Visually and technically refactored the dialpad
Bug fixes:
Fixed a bug that terminated an incoming call too early when the data connection was poor
Fixed a bug that showed an incorrect translation for the default call forwarding profile; the correct translation is now displayed in all languages
Fixed a bug that displayed an incorrect icon in the favorites list
Fixed a bug that displayed an incorrect BLF status in conferences
Fixed a bug that could result in an incorrect number being displayed on a car display
Fixed a bug that displayed a wrong number format when a call lasted longer than an hour
Fixed a bug that cut off usernames which were too long in the support dialog
Fixed a bug that made the "Add a new call" function possible already at the "ringing" stage of a call
Fixed a bug that made the shadow under the QuickAccessBar disappear in Lightmode
Fixed a bug that made it impossible to answer calls received through a Time Control service
Fixed a bug that displayed the "Switch to GSM" function even if no SIM card was inserted in the mobile phone
Fixed a bug that prevented some participants from seeing a participants list during a dynamic conference
Administration Portal
Current version:
1.14.9.0
Current version:
1.14.9.0
Bug fixes:
Fixed obsolete call recording settings
Fixed conference signal join/leave storing
Fixed settings for IVR display names which were reset after announcement upload
Cloudya Web App
Current version:
1.4.9-1 (hotfix)
Bug fixes:
General bug fixes and improvements
Cloudya Desktop App
Current Version:
1.2.3
Improvements:
Added a new version of CRM Connect
Bug fixes:
Fixed a bug that caused high processor usage on older Windows devices
Cloudya Web App
Current version:
1.4.9-1 (hotfix)
Fixed malfunction of function keys
Cloudya Web App
Current version:
1.4.9
Bug fixes:
Fixed display with two columns for Favourites. It is now possible to have two columns again.
Fixed device stack selection. The app no longer falls back to system default when the user plugs / unplugs audio devices to / from his computer.
Fixed missing headset permissions
Cloudya Mobile App (Android)
Current version:
1.14
Improvements
Resolved numbers of private phone book entries in services and conferences; users now see names instead of phone numbers if the numbers are taken from private phone bookes
Bug fixes:
Fixed a bug that caused displaying of an overlay error message when switching from search to other pages
Fixed a bug in call forwarding that prevented users from returning to a call on hold (first call) while a second call was was ringing
Fixed a bug that caused a banner "all calls are on hold" to appear for the host then the host started a dynamic conference
Fixed a bug that caused the app to flicker briefly after a logout
Fixed a bug for Android 8 that caused the search bar to disappear in some cases
NCTI Premium
Current version:
3.2.1
Client 3.2.1 (18541.22368)
Bug fixes:
Updated certificates that were required to continue to provide support for Zoho Phonebridge and Salesforce Call Centre Adapter
NCTI Pro
Current version:
7.3.10 - Service Release 3
Clients
NCTI Pro Windows 7.3.1.5076
NCTI Pro Mac 7.3.10-21101205
NCTI Pro iOS: 7.3.10 (21101205)
NCTI Pro Android: 7.3.10 (21101215)
NCTI Pro ECSTA for SIP Phones: 6.0.6.852
Bug fixes and improvements:
Windows
Improvements:
Added Jabra SDK for call control
Improved the performance of the chat by adding additional indexes when installing the UCServer update
Improved the softphone journal for "pickup" (fetching a call); the subscriber from whom a call was "picked up" now sees the corresponding journal entry in blue font; in the journal browser, the "Talked to" field can be used to determine who picked up the call
Improved the behaviour of the call button in the call window so that a new call cannot be initiated immediately after a previous call to prevent an unwanted callback
iOS
Improvements:
Improved the user interface for iOS 15
ANDROID
Improvements:
Added a link to the Android call settings to simplify switching between the Android call window and the ProCall window: Settings -> Line settings-> Android calling accounts
ECSTA
Improvements:
Added support of Gigaset N670/N870 Pro (scalable multi-cell system from Gigaset)
Cloudya Web App
Current version:
1.4.8
New feature:
Added a quick overview of the status and access to the "Call Forwarding Profiles", "DND" and "GSM only" via new navigation buttons on each screen
Bug fixes:
Fixed transfer to phonebook contacts
CRM Connect: if a contact has more than one number, all numbers are displayed
Cloudya Web App (iOS)
Current version:
1.15
New feature:
Added a quick overview of the status and access to the "Call Forwarding Profiles", "DND" and "GSM only" via new navigation buttons on each screen
Improvements:
Removed the text in the bottom navigation to avoid overlapping texts in diffferent languages
Made various adjustments of the app to the design changes of iOS 15.x
Added an audible end tone for the callee when a call is terminated
Added an audible busy tone for the caller when a callee is temporarily unavailable or is in an ongoing call
Bug fixes:
Fixed a bug that made it impossible to run star codes with "**"
Fixed a bug that did not allow for the 2nd choice of a UK number in the call-through menu
Fixed a bug that caused the call to be shown as ongoing after a "Switch to GSM", although the call has already been terminated
Fixed a bug which caused the app to display the "Switch to GSM" screen after a GSM call has been accepted
Fixed a bug in dynamic conferences which caused the title not to be displayed in the local language
Fixed a bug that could prevent the user from logging out after not using the app for a long time
Cloudya Web App
Current version:
1.4.7
Bug fixes:
Fixed a bug in the call forwarding settings so that the details of each rule set are fully available to action and removed redundant spaces
Fixed a bug in scrolling and loading of function keys
Fixed a bug for call forwarding profile and rule
Fixed a bug in missed calls badge upon application restart
Fixed a bug in saving functionality in the user tab under the configuration section
Cloudya Web App
Current version:
1.4.6-1 (hotfix)
A change which sought to improve the audio device memorisation (deployed with the 1.4.6 WebApp this Tuesday 19 Oct 21) was reverted.
NCTI Pro
Current version:
7.2.3
Clients:
NCTI Pro Windows 7.2.3.4839
NCTI Pro Mac 7.2.31 (21100403)
NCTI Pro iOS: 7.2.31 (21100403)
NCTI Pro Android: 7.2.31 (21092903
Bug fixes and improvements:
Windows
Bug fixes:
Fixed a permission problem when monitoring, setting call forwarding, or picking up calls from "additional lines" if they were not assigned to a user.
Resolved an issue that after restarting the UCServer and re-logging in all clients, their idle/inactive presence from before the restart was no longer displayed. Instead, these users were displayed as green/present. Now the appropriate presence, such as idle, is displayed again.
Mac
Bug fixes:
Fixed client start bug.
iOS
Bug fixes:
The loudspeaker now remains activated if it was switched on during ringing and a call is established.
Android
Bug fixes:
If you called a TextChat conversation during an ongoing VideoChat, it was no longer possible to return to the VideoChat. This problem has been fixed.
Cloudya Desktop App
Current version:
1.2.2 (Windows only)
New features:
CRM Connect is now available on the Desktop App and on Windows systems only.
Bug fixes:
The Windows app opens correctly when clicking on an incoming call popup
When you disconnect from a docking station the Desktop app will now reliably jump to the remaining screen
The Desktop app did not get back to service after connectivity loss or sleep mode resulting in a reload loop. This has been resolved.
Cloudya Web App
Current version:
1.4.6
New features:
CRM Connect installer is now available for the Desktop App under the Download tab. Find following installer versions under the Download tab:
Cloudya Desktop App 1.2.2 with CRM Connect (for Windows)
Cloudya Desktop App 1.2.2 without CRM Connect (for Windows)
Cloudya Desktop App 1.2.2 without CRM Connect (for Mac)
Bug fixes:
Fixed a bug in the validation of user input for the function key settings
Fixed a bug where login to another user may show click2dial calls of the previous users
Fixed a bug that made the presenter mini video disappear occasionally
Fixed a bug that caused dropped calls when double clicking on “accept call” in a non-focused window
Improved reliability of memorised user selected audio devices (device stack)
The delete all button for call history entries is now disabled when the call history has no entries
Cloudya Web App
Current version:
1.4.5-2
Bug fixes:
Fixed a minor bug in the search in combination with pagination.
Administration Portal
Current version:
1.14.5.0
Improvements:
The timeout occurring while deleting an extension has been resolved
Bug fixes:
The handset ID will now be updated when the base device is changed
Cloudya Web App
Current version:
1.4.5-1
Bug fixes:
Fixed a bug where not answered outgoing calls were marked as missed calls in the history tab.
Cloudya Web App
Current version:
1.4.5
Improvements:
Improved the message waiting indication for missed calls and new voice mails
Improved raise hand & lower hand feature so that it is working for moderators and regular participants in all views
Letters are now properly centred within the user icon
The duplication of call forwarding rules works properly now and creates identical copies.
Name resolution of contacts from the phone book has been improved. When dialling a phone number saved to the phone book, the according name of the contact will be displayed. Improved name resolution when you use a known phone number to establish a call.
Bug fixes:
Fixed a bug in the migration wizard that caused the session to end when you added an admin account. This does not happen anymore.
Fixed a bug so that the audio settings can also be saved when you have no active camera device
Fixed a problem causing a console error in case multiple parties were creating dynamic conferences
Fixed a bug where canceling call forwarding operations recreated a call forwarding rule
Fixed a bug where the video of the presenter was visible in preview mode, although it was previously deactivated in cinema mode. User preference is now maintained for the call until it ends.
Administration Portal
Current version:
1.14.4.0
Bug fixes:
Fixed a bug where the DECT handset ID was not updated when assigned to a new base
Cloudya Mobile App (iOS)
Current version:
1.14.1
Bug fixes:
Fixed a bug that caused a blackscreen in Apple iOS 15.1 (Beta 2)
NCTI Premium
Current version:
3.2.0
Server 3.2.0 (18514.20498):
Improvements:
Improvements in search results with numbers stored in alternate formats
Bug fixes:
CLI numbers now show in local format, not international
Snom Blind transfer and CLI retained on transfer calls
Cloudya Web App
Current version:
1.4.4
Improvements:
Improved the user interface of the call forwarding settings so that redundant information is no longer displayed
Redesigned the conference detail view, improved the user interface of the "copy to clipboard" functionality
Added a system notification and a sound to let users know when the internet connection is interrupted and telephony is offline
Added an info badge to let users know about missed calls and new voice mails
Improved the user interface to show users which voicemails have been listened to and which not; recent entries are now presented using bold fonts
Improved the user interface of the voice mails; voicemails are now displayed from the newest to the oldest
Adjusted the position of the "slow internet" notification; it is now shown at the same place as other snack bars and no longer on top of the remote video
Bug fixes:
Fixed a bug that prevented users to confirm queues or other service extensions as destinations for call forwarding rules
Fixed a bug that under some conditions caused a freeze during a search by the user
Fixed a bug which caused the "lower all hands" button to be shown instead of the "raise hand" button for all conference participants after the first participant has joined; the "raise hand" button is now shown as expected
Fixed a bug which caused very long conference names to hide the user interface; now long conference names are truncated and show full name on hovering over a conference name before the members list is loaded
Fixed a problem which caused the participant list of a dynamic conference not to be properly updated
Fixed a bug which disrupted the unattended transder of calls to phone book contacts; the unattended transfer of calls to phone book contacts now works if a user puts the first call on hold
Corrected the icon colour and shape for emergency numbers in the phone book
Fixed a bug which caused the app download links to show in the Desktop app; Desktop app users no longer see the mobile app download links on small screens when using the inspect console
Cloudya Mobile App (Android)
Current version:
1.13
New features:
Introduced a new feature which supports shortcuts (DND and Call Forwarding Profiles) with a longpress on the icon in the homescreen
Improvements:
Users without the Mobility Option can now use the app to manage their extension, e.g. call history, phone book or extension settings. Receiving and making calls via the app is only available for users with the Mobility Option
Improved the syntax check of email addresses for usernames and passwords during the login
Adjusted the wording in the click-to-dial menu
Bug fixes:
Fixed a bug that caused the call-waiting indication tone not to end even though the caller had cancelled the call
Fixed a bug which caused the callscreen to disappear sometimes after having accepted a call
Fixed a bug that caused the last item in the Favourites list not to be visible due to the bottom navigation bar when scrolling; scrolling down now hides the bottom navigation bar
Fixed a bug which disrupted the readability of Imprint and Terms and Conditions
Fixed a bug which occasionally caused a crash on a recently installed app on Android 8 after having logged in
Fixed a bug that occasionally caused a problem during an active VoIP call by allowing a GSM call to come through
Fixed a bug due to a misleading button name which made it possible to delete all call records although none record was selected
Fixed an issue which made it impossible for the host to see "manage participants option" when a local contact was added to the call
Fixed a bug which caused a wrong icon to be displayed in the detail page f the call history for outgoing calls
NCTI Pro
Current version:
7.2.20
Clients:
Metadirectory 5.0.14.11251
Improvements:
The CRM Replicator for MS Dynamics 365 did not support the new authentication procedure for MS Dynamics 365; the new authentication procedure is now supported.
Enhanced the Dynamics CRM Replicator with new login; adapted the aliases; adjusted the link (variable entry for primary key is now interpreted correctly). The CRM record is now opened properly.
Bug fixes:
Fixed a crash in MetaServer.exe
Fixed a bug that caused a communication error with the local database (CSV) and Notes replicator
Fixed a bug which caused the LDAP and ActiveDirectory replicator not to work if the LDAP server to be replicated was located on the same system as the MetaDirectory
Fixed an error which occured when using the user management from the UCServer: When the Meta service was restarted, all users had access to all data. Only when the replicators were run, the permissions worked correctly and the respective users saw only the contacts they were allowed to see according to the permissions.
Fixed a problem which made it impossible to remove the database via "Database management -> Remove database"
Fixed an issue which caused changes made in MetaDirectory Administrator under Default search\Advanced... to be reset after a server restart
Fixed an error for Exchange 2016 EWS Replicator which caused "Autodiscover" not to work
Fixed an issue in the Classic page web detail search (search term was not separated and stripped of commas)
Fixed a bug in which the Classic page was copied, stored as a separate page and assigned to a separate LDAP node. This setting did not remain over the server restart.
Fixed a bug that caused replication problems with DATEV Basis after an update to MetaDirectory 5.x. Replication started and was terminated with "failed" after some time.
NCTI Pro
Current version:
7.2.20
Clients:
NCTI Pro Windows 7.2.2.4754
NCTI Pro Mac 7.2.20 (21081801)
NCTI Pro iOS: 7.2.20 (21081801)
NCTI Pro Android: 7.2.20 (21081306)
Bug fixes and improvements:
Windows
Bug fixes:
Several crashes of the Client have been fixed.
Rarely occurring disconnections during softphone calls were fixed. In case of an error, a call was hung up after 2 minutes with "Timeout connection setup".
Fixed an issue in the chat window of chat rooms that the presence of contacts was not displayed if they were not in the favorites/monitor.
Fixed an issue with UCServer administration in the Lines section that caused the administration interface to rarely hang when lines were activated.
Fixed a rare crash of the Client during a screen share.
iOS
Bug fixes:
When changing the password in ActiveDirectory, there were problems with logging out or logging in with a new password in the app. This problem has been fixed.
Android
Improvements:
Adjusted the headings in the contact search.
Bug fixes:
Several crashes have been fixed.
In case of too many unread text messages, an incorrect behavior occurred. This bug has been fixed.
Occasionally, calls were not signaled in the app when the smartphone was in deep sleep mode. This obsolescence has now been fixed.
Cloudya Web App
Current version:
1.4.3
Improvements:
Incoming call notifications are now shown for a longer time
Removed unnecessary space above the hangup button
Bugfixes:
Fixed a bug that resulted in the the ringback tone on outbound calls be sent through the ringtone device instead of the audio output
Fixed a bug so that now function keys have a fixed height again
Fixed a bug so that call placed on hold now never hides below the ongoing call menu anymore
Fixed a bug in the call settings dialogue that kept the camera on the device activated
As a result of a bugfix the toggle dialpad button is now shown correctly
Fixed a bug where participants of a conference disappeared and appeared in the during the call
Cloudya Mobile App (iOS)
Current version:
1.14.0
Improvements:
Missed calls are displayed as pop-up notification in the iOS lock screen
If you have Cloudya set as a "Call Device" in iOS, calls are triggered from iOS contacts or tel. links in Cloudya
If the app's access permissions to the microphone are subsequently revoked, the user will now receive a notice and a link to the settings
Users without the Mobility Option can now use the app to manage their extension, e.g. call history, phone book or extension settings. Receiving and making calls via the app is only available for users with the Mobility Option
Bug fixes:
Fixed a bug that did not show the Call Forwardig profiles in the settings menu after updating from iOS hybrid to iOS native
Fixed a bug where no call was raised in Cloudya when triggered from the native iOS call list
Fixed a bug where the "+" sign did not appear when long pressing the "0"-key in the dialpad
Fixed a bug where a call was not ended for a caller one for the callee when the app was closed
Fixed a bug where an incoming call is not answered when clicking on "accept" button
Fixed a bug where a call could be switched to GSM even though no SIM card was inserted
Fixed a bug that in rare cases you had to click the login button multiple times
Fixed a bug where the "take session" dialog appeared when subscribing to a conference and entering the conference PIN
Fixed a bug where the text for a Call Forwarding profile was not updated in the main navigation when switching profiles
Corrections of typing errors
NCTI Standard for Windows
Current version:
1.2.0.258
Bug fixes:
Fixed a bug that caused installation to fail on Windows systems with languages other than one of the supported languages (i.e. English, French, German, Italian, Polish, Spanish).
Fixed a bug that could have caused the reading of the telephone settings to fail, which then led to the crash of the app.
Fixed a bug that could have crashed the app when the Sage CRM plugin was disabled while debug logging was activated.
Removed the screen popup configuration option "use icons" which did not have an effect.
Fixed a bug that could have prevented the app from detecting that Outlook was installed.
Fixed a bug that prevented the action URLs of Yealink Android phones from being deleted when the app was quit.
The format of phone numbers that are dialed from Datev is now standardized before the numbers are being used. This now allows to use the dial plan to post process these numbers before they are dialed.
Fixed a bug that prevented the Open Contact button to work for Datev.
NCTI Pro
Current version:
7.2.11
Clients:
NCTI Pro Windows 7.2.1.4564
NCTI Pro Mac 7.2.11 (21072701)
NCTI Pro Android: 7.2.11 (21072301)
NCTI Pro iOS: 7.2.11 (21072701)
NFON ECSTA for SIP Phones 6.0.5.795
Bug fixes and improvements:
Windows
Bug fixes
minor bug fixes
iOS
Bug fixes
In certain cases, the app crashed or unwanted calls were displayed when the user logged out of the app and the app was not connected to the server. To avoid this, logging out of the app is only possible when the smartphone is connected to the internet.
In the calls in the journal, the callback button was not visible in dark mode. This has been fixed.
In certain cases, no audio was heard in VideoChats. This bug has been fixed.
ANDROID
Improvements
Adjusted the headings in the contact search.
Bug fixes
Some crashes were fixed
In isolated cases, it was not possible to accept an incoming call. This problem has been fixed.
An error in displaying an incoming or outgoing call of a contact has been fixed.
In certain cases, chat messages were displayed twice. The error has been fixed.
ECSTA for SIP Phones
Bug fixes
Fixed a problem where a certain number of consecutive communication failures between the components uaCSTAServer and ECSTA for SIPPhones resulted in disconnection (could only be fixed by restarting both components). The connection between ECSTA for SIPPhones and uaCSTAServer is no longer disconnected in these cases.
Cloudya Web App
Current version:
1.4.2
Improvements:
Made sure that the invite participant model in conferences enables choosing from contacts
Added a functionality to copy a phone number to the system clipboard
Added an audio device stack that remembers the last used devices and falls back to the last used device
Bug fixes:
Fixed a bug causing a superfluous white window to be displayed when downloading the desktop app; white window no longer appears
Fixed a bug occuring with prefix-based call forwarding, in which correct error handling was missing, for example, when entering an invalid country code, such as +5
Fixed a bug which caused a call pickup to be shown in a click-to-dial scenario in which a call pickup is not available; now call pickup buttons are only shown when they are available
Fixed a freeze in the search functionality when a user entered certain special characters
Fixed a bug which caused displaying an incorrect user BLF status for redirected voicemails; now the app shows the correct BLF status
Fixed a bug that caused the DND status not to be shown properly when set directly after login; now it is displayed correctly
Fixed a bug causing the the call history not to load when a user was in a call; the call history is now loaded as expected
Fixed a loading issue that appeared when a user quickly switched between the call history and voicemails tabs
Fixed a bug causing a wrong icon to be shown for callback activation in the new "Busy" call notification dialog
Fixed a bug causing the page title not to be updated immediately when changing the language and to be still shown in the previous language; the page title is now shown in the selected language
Neorecording
Current version:
6.7
New features:
New toggle button to collapse and expand recording details (sidebar)
New search bar fo POWERplay Web
Export of call recordings in MP3 format from POWERplay Web
Export of call fragments from POWERplay Web
Export of search results to a CSV file
Live Listening feature in Neorecording Portal
Audit messages for downloads with Download Client
Audit messages for sessions time-outs
System provider can configure tenant audit messages
Support of Import/Export for ASC Recording Insights (UK only)
Support of Cloud drives (S3, Azure, Google Cloud) for Import/Export jobs
Support of OpenJDK in addition to Oracle Java
New default password rules for new customers
Transfer for storage includes transfer for replay
Default number of possible failed log-in attempts is set to 10
Improvements:
Report Neo
– Function rights for access to and features in the application
– Language selection
– Change of colour palette for diagrams
– Improved KPI display
– Improved display of call duration for various types of calls
– New aggregation tab: Possibility to select duration format (seconds, minutes, hours)
– Better log in/log out functionality
CLIENTcommand
– Suppress pop-up windows
Bug Fixes:
Fixed a bug causing the decision criterium "phone number" not to be displayed in the recording planner
Fixed a bug related to the phone app toggle
For more information about the new features and changes in English, click Neorecording: What's New in August 2021?
For more information about the new features and changes in German, click Neorecording: Was gibt es Neues im August 2021?
Cloudya Mobile App (Android)
Current version:
1.12.2
Bug fixes:
Fixed a bug that caused a very low ringtone to be played for incoming calls
Cloudya Mobile App (iOS)
Current version:
1.13.1
Bug fixes:
Fixed a bug that caused incoming calls not to be received correctly in some rare cases
Fixed a bug that made it impossible to call certain local contacts with the app, depending on the number format
Cloudya Web App
Current version:
1.4.1
Improvements:
Replaced ReCaptcha by friendlyCaptcha as a contribution to an even better conformity to European data protection standards
Bug fixes:
Fixed a bug which caused an audio loss when changing the audio device during an ongoing call
Fixed an issue with conference buttons being uncklickable with more than four participants; conference buttons are working again as expected in different views with a participant-count greater than four
Fixed a bug that resulted in search results overlapping the search filter buttons and a missing selection of the contact filter
Fixed a bug fo the license page title where the title of the previous page was displayed; the page title is "license" as expected
Fixed an error that occurred when entering a call forwarding source but not selecting a proposed source from the menu; now it is confirmed by the select key without a need for an extra confirmation
Fixed a bug with prefix-based call forwarding which was missing proper error handling, for instance when you tried an invalid country code, e.g. +5
Fixed a bug causing members from a previous conference to be shown in the conference participant list; now the list is updated/refreshed, therefore, participants from a previous session are no longer shown
NCTI Pro
Current version:
MetaDirectory 5.0.13.1120
New functions/Improvements:
Introduced MS Graph Replicator renaming and help customisation for MS Graph Replicator
Bug fixes:
Fixed an error where the replication start time was displayed incorrectly for "weekly"
Fixed a problem where data was not replicated on Windows Server 2012R2 due to a missing security protocol
Fixed an issue where MS Graph checkboxes were not available in the directory tree
MS NAV objects can now be extended with any attributes (custom fields) according to customer requirements. These custom fields are also delivered via the ODATA interface but are unfortunately not included in the supplied schema. Created a possibility for all attributes of an object to be replicable.
Fixed a problem that occured when activating the ActiveDirectory user management – the MetaDirectory "hanged" in the connection setup
Fixed a problem with MetaDirectory starting with disabled user management
Fixed a problem which occured when changing the settings in "Search -> Default Search -> Advanced", the settings were set back to default after a restart
Fixed a problem where the meta with UCServer user management sporadically failed to connect to the NCTI PRO client
Fixed a problem that caused a crash of MetaDirectory/Admin and /Service after incorrect specification of a baseDN
Cloudya Web App 1.4.0
Current version:
1.4.0
New features:
Revised the display of incoming and outgoing calls. With the new concept, several incoming calls are displayed at the same time. Furthermore, the notifications allow access to all Cloudya WebApp functions during incoming and outgoing calls
Bug fixes:
Fixed a bug that occured when adding new function keys – function keys with empty display names were overwritten; existing function keys positions with empty display name are no longer overwritten
Fixed a bug that occured with function keys in Favourites, showing contact icons instead of initials; function keys in favourites now show initials icons instead of contacts icons
Cloudya Mobile App (Android)
Current version:
1.12
New features:
Added a notification and display of new missed calls and voicemail which are visible within a corresponding tab
Launched an individual in-app rating by the users
Improvements:
Added the possibility for users to subscribe to conferences directly from the search
Added a feature allowing users to delete single, selected or all voicemails
Introduced a feature allowing users to see in the contact details from which data source the contact has been created, if a contact is displayed more than once
Improved the name resolution from the PBX phone book
Bug fixes:
Fixed a bug that caused the app to crash when putting a participant on hold and then switching to the previous page using the Back button
Fixed a bug that made the play button on voicemails not visible when the page was opened for the first time
Fixed a bug which caused the GSM settings menu not to be displayed on a Galaxy XCover 4s with an active SIM card
Fixed a bug that caused the app to crash during an incoming call, if the user a one-off microphone access
Fixed a bug during which the mute status was displayed incorrectly in the call screen when switching between screens
Fixed a bug which caused all entries in search lists to be displayed twice when switching between screens
Fixed a bug which caused the ringtone not to be heard on the paired Bluetooth headset in some cases
Fixed an issue which enabled logging into the app only for customers with the correct contract
Cloudya Web App
Current version:
1.3.8
Bug fixes:
Improved prefix-based call forwarding, making it possible for prefixes with zeroes to be used, for instance +90 (Turkey)
Fixed an issue ensuring that sequentially changed call forwarding settings are properly saved
Fixed a bug occuring if the search on the phone tab after the same search term has been used on another tab; now the search works as expected
Fixed an issue during a conference; leaving a conference is now communicated as a hangup
Fixed a bug which caused buttons not to be clickable in the cinema mode whil the snack bar is visible; buttons are now clickable as expected
Fixed a bug with device lists by updating the list in all the needed languages
NCTI Pro
Current version:
7.2 - Service Release 2
Clients:
NCTI Pro Windows 7.2.0.4487
NCTI Pro Mac 7.2.01-21061708
NCTI Pro Android: 7.2.00 (21060101)
NCTI Pro iOS: 7.2.01 (21061708)
Bug fixes and improvements:
Windows
New features:
For the softphone connection, TCP or TLS can now optionally be selected as the transport protocol in addition to UDP. When using TLS, the media data is encrypted via sRTP.
It is now possible to configure the encryption of the control connection between UCServer and Media Server via the UCServer administration. This eliminates the need for time-consuming manual adjustments in XML files.
The custom tabs of the Client for Windows now support the Chromium-based WebView2
Via the profiles on the UCServer, softphone lines can be administratively marked as such for the Windows client, allowing the user to automatically distinguish them from TAPI lines.
It is now possible to search for keywords via regular expressions in the text chat of the ProCall Client for Windows and display them as a link.
IOS
New features:
The iOS app now also supports Early Media for softphone calls if this was set for the telephone system during softphone commissioning on the UCServer.
ANDROID
New features:
As of UCServer version 7.2, the following functions can be used on the "Contacts" page:
Contacts can be sorted (by display name, presence or phone number).
Contacts that are not logged in can be hidden.
Groups can be shown/hidden.
Cloudya Web App
Current version:
1.3.7
Improvements:
Created better fallback name resolution for telephony devices for which no entries yet exist
Enabled prefix based matching for a call forwarding rule of the extension, e.g. for incoming calls starting with +44 or +4989
Enabled the user to show the login page in a specific language
Ensured that the tooltip shows the complete audio device name if the device field is too small
Improved support for EPOS/Sennheiser headsets (except SDW type series)
Reduced the load on the client and backend such that the client will connect to the new conference event-stream only on demand
When creating a function key, now the extension name is prefilled
Bug fixes:
Fixed a bug with call waiting indications; now call waiting indications work immediately, without having to reload the app
Fixed an issue; the ap now prevents in an edge case that calls are made that are supposed to fail
Prevented the suggestion of unwanted translations by the Google Chrome translate plugin
Fixed an issue with screen sharing: Screen sharing also works for users of the Desktop App clients
Nsoftphone
Current version:
12.4.0
New features:
Added a possibility to create a new application database within the settings, if necessary
Improvements:
Added TLS support for multiple crypto tags
Bug fixes:
Fixed a bug causing a test module to be opened when deleting contacts
Fixed an error in Outbound 200OK using TLS
Fixed API issues with Google Contacts
Fixed Speednavigator errors which occured with special monitor sizes
Fixed a bug causing an Action-URL to be opened twice with incoming calls
Fixed a bug causing GUI not to get the focus using shortkeys (e.g. Ninja/Classis GUI ALT+TAB)
Fixed an issue with Google Contacts Login form to be opened
Noperatorpanel
Current version:
3.7
New features:
It is now possible to create a new application database within the settings
Improvements:
TLS now supports multiple crypto tags
Bug fixes:
Fixed a bug in which test module has been opened when deleting contacts
Fixed an error in Outbound 200OK using TLS
Fixed API issues with Google Contacts
Fixed an error with speednavigator which happened with special monitor sizes
Fixed a bug in which action-URL has been opened twice with incoming calls
Fixed an issue in which GUI did not get the focus using Shortkeys (e.g. Ninja/Classic GUI ALT+TAB)
Fixed a bug in which Google Contacts Login form has been opened
Cloudya Web App
Current version:
1.3.6
Improvements:
Phone numbers, which are set as call forwarding targets, are no longer truncated
Labels in the conference dialogue now better distinguishes between the pin code of a host and participant
When a conference room is empty, the participant count has been tweaked slightly so that it displays correctly
The search terms in the search bar are now cleared after a search result item is interacted with
Bug fixes:
Fixed a bug where editing and deleting of call history items during a call was not possible; it is now possible again
Fixed a bug where the contact search did not work when reopening the app with saved credentials; contact search will now consistently work
Fixed a bug in the system configuration, when searching for a user in the user page the create new user icon would disappear; the icon will now remain visible when searching for a user
Fixed a signalling issue where the Cloudya web/desktop client responds with busy instead of temporarily unavailable when receiving a call while DnD is active; The behaviour is now consistent with the Cloudya mobile clients so that the web/desktop client now responds with temporarily unavailable
When in a conference call, the status notification would overlap with the conference controls; this no longer overlaps
Fixed some inconsistencies with the implemented check boxes in the history and contact page
Cloudya Web App
Current version:
1.3.5
Improvements:
Improved the reliability of the conference room when a user then initiates a dynamic conference
Ensured the localisation of the "Downloads" links of the login page
Adjusted the download links for the Desktop app version 1.2.1
Bug fixes:
Fixed a bug in a detached window during the video call in which the button layer was underneath the user name and was not clickable; the buttons are on top and clickable
Fixed the behaviour and visual appearance of the mouse cursor for on-hold call items
Fixed a bug causing the incorrect selection of the camera during the first log-in; the camera preview of the device settings dialogue now shows the camera that is selected by the user
Fixed a bug which caused the number not to updated when the call was transferred; a displayed number in the call view now updates after a call transfer
Resolved a bug of the BT600 dongle for Plantronics/Poly BT headsets; it is now possible to also accept calls with the headset when using the recent Poly branded "b" series of the dongle
Fixed an inconvenience of the context menu for creating a function key from an external number; now the selected external number would be prefilled in the opened dialogue for adding a function key
Cloudya Desktop App
Current version:
1.2.1
New Features:
The version number of the Desktop App is now available in two locations:
1) in an "about dialogue" which is now also available for Windows users (previously only available for Mac OS users)
2) under Settings – Info
When invoking the app after the PC was idle for some time, e.g. put to sleep or the user lost internet connection, there is a reload page; previously, the user saw a white screen where the it was necessary for the user to know the hotkey to reload the page
Links to data protection policy now open with an external browser
The fax preview is now also available in the Desktop App
Bug fixes:
Fixed a bug which caused the ringtone not to be played
Fixed a bug which caused app store links for other platforms to be displayed when the user downsized the app; now the user cannot reduce the size of the Desktop App windows below the threshold
Fixed the behaviour so that the telephony de-registers now when the user logs off
NCTI Standard for Mac
Current version:
5.0.3
New features:
Added native support of Macs with Apple Silicon
Added support of Yealink T4 and T5 series phones with firmware version 86
Improvements:
Improved support for macOS Big Sur (11.0)
Added a GUI for activating and deactivating debug logging
Bug fixes:
Fixed a bug that prevented the display of connection settings when one of the connection names was empty; In addition, a connection no longer has an empty name
NCTI Pro
Current version:
7.1.7
Clients:
NCTI Pro Windows 7.1.7.4336
NCTI Pro Mac 7.1.70-21051902
NCTI Pro Android: 7.1.71 (21052103)
NCTI Pro iOS: 7.1.70 (21051902)
Bug fixes and improvements:
Windows
Bug fixes:
Fixed a problem in UCServer administration which caused TURN server settings not to be saved when working with username/password
Deactivated the SIP display again after this was reported as annoying in some environments; The SIP display info was activated in version 7.1.5 in the course of a new SIP provider (C+ITEC) and will only be evaluated there in the future
Fixed a crash of the ProCall Client for Windows when switching the DPI scaling of the system when starting the client
Fixed a problem with text chats when the basic setting was made not to save text messages to the database: the client was sent a false event after 3 hours that there was a new message, although this was not the case
Resolved a problem with Outlook presence creation (IM integration) when SIP addresses were case-sensitive
IOS
Bug fixes:
Fixed a bug which caused ProCall 7 Enterprise not to be opened on m1 Macs
Fixed a bug which caused the ProCall Mac client not to be opened on the Big Sur operating system
Fixed a crash which occured when putting the app in the background and bringing it back to the foreground when transferring a softphone call
Android
Bug fixes:
Fixed various crushes
Fixed an issue where sometimes push notifications for real-time communication would reach the Android app and the phone would not stop ringing as a result
Nmonitoring Queues
Current version:
21.04.3
Bug fixes:
Fixed a bug causing cloning a report not to change the creator user correctly. Now if a user clones a report that they cannot edit, they will be able to edit the clone, since it belongs to them and not to the original creator of the initial report;
Fixed a bug causing the permissions not to be updated correctly when switching between reports. Now switching between reports using the drop-down menu will update report permissions correctly, stopping users from editing reports they should not have access to;
Fixed a bug where users were not allowed to change reports and time period. Now users can always change a Report's Time Period (but cannot save the new Time Period if they do not have permission to edit the report). This allows users to use the report freely without having to create a clone to change the time period;
Fixed a bug where unsaved reports could be created even without permissions. Now users cannot create new reports by clicking on the HomePage InfoBox (without clicking on any particular link, but clicking anywhere else in the Reports InfoBox), if they do not have permissions to create a new report
Cloudya Web App
Current version:
1.3.4
Bug fixes:
Improved and repaired the selection of mobility licenses for Business Standards tariffs; informs administrators that the mobility option is included for Business Premium contract users
Fixed a visual bug causing spikes to be shown within the user icon at the contact detail view; the spikes are no longer shown
Nmonitoring Queues
Current version:
21.04.02
New features:
Sharing of reports with internal and external stakeholders
Easy handling of data blocks for the reports
Improvements:
New Home Page for all user classes
New Report page
New NFON branded user interface
Improved Wallboard
Improved Synchronizer
Improved exports (PDF and XLS)
Various security improvements
Implementation of the Turkish language
Bug fixes:
Removed disabled items from the Icon menu
Fixed a bug ccasionally causing the Alias not to be sent correctly to the Agent page
Fixed an issue causing a wrong queue login/logout buttons in Nmonitoring Queues Agent Page when dynamicLoginQueues=assigned
Fixed an issue causing the call outcome to appead even if platform is disabled
Fixed issues with Agent page font css import not working
Fixed a bug causing Synchronizer not to read pjsip and sip agents from queue_log file or db
Fixed a bug causing Synchronizer not to read queue_log data
Fixed a bug causing Synchronizer not to create users
Fixed a bug causing the explore system parameters to show wrong default configuration for the platform
Fixed a bug causing the Synchronizer page to crash while importing configurations in Firefox
Fxed an issue making Dbtest/Inspector clearer
Improved the Security pack
Fixed broken icons on Export Report page
Fixed a bug in Security: Mitigation of verbose error messages
Improved Synchronizer General Actions Panel
Fixed the broken header of the tables in the administration section
Fixed an issue with protecting items from deletion in Synchronizer
Added a way to protect Agents and Queues from Configuration Synchronizer
Call list fields: missing TRANSFERRED TO item
Quick agent report, filters the realtime view as well without a notice
Fixed a bug causing export Jobs not to be filtered by agent
Fixed an issue with a month name in XLS/PDF exports
Fixed the wrong label "Pause code" for Spanish
Fixed a widget configuration queue scroll issue
Cloudya Web App
Current version:
1.3.3
Improvements:
Added a new feature allowing to copy a conference invitation with the number and PIN of the conference to the clipboard
Removed the first-time audio device selection dialogue for users which can only use the app for Click to Dial with a hardware phone
Bug fixes:
Fixed a bug causing issues with adding a third party to a dynamic conference
Fixed a bug leading to a missing ringback tone when placing an outgoing call; users hear the ringback tone now
NCTI Pro
Current version:
Metadirectory 5.0.12.11109
New functions:
New replicator MS Graph
Bug fixes:
Fixed a problem where an ASN1 incompatibility resulted in unusable user administration
Fixed a problem where the location for replicator with mutated vowel kept resetting to default when replicating
Fixed a problem that no entries were displayed in the detail view of the web services / terminals
Fixed an issue that the import replicator Office 365 could no longer connect via EWS (see new Graph Replicator)
Fixed a bug sporadically causing no results to be delivered until a server restar, when searching AD datasets
Fixed a bug causing the mail button on the MetaDirectory interface to be unclickable
Fixed an issue leading to a display problem (the text was not readable due to insufficient text height) of the data sources in the group settings
Fixed a bug causing a timeout when setting up the NAV replicator after entering the user credentials
Fixed a bug causing different results to be presented when searching in MetaDirectory with the same search string
Administration Portal
Current version:
1.13.4.0
Improvements:
Reduced the initial size of (empty master) lists
Bug fixes:
Fixed a bug causing device parameters not to be deployed to all devices when multiple devices are created; all user input parameters are applied to all devices now
NCTI Pro
Current version:
7.1.6
Clients:
NCTI Pro Windows 7.1.6.4191
NCTI Pro Mac 7.1.61-21042104
NCTI Pro Android: 7.1.61 (21041903)
NCTI Pro iOS: 7.1.61 (21042104)
Bug fixes and improvements:
Windows Client: Fixed a crash occuring when calling back the subscriber in the "Dialtone" state in an open call window which is still open
Windows Client: Fixed a bug occuring when a caller could not be transferred (via "blind transfer") on the softphone if the call had previously been placed on "hold"
Windows Client: Fixed a crash taking place when starting a video chat from the contact details by double-clicking
Windows Client: Fixed a crash where the mute status of the microphone was displayed incorrectly after retrieving a held call
Fixed an issue wherein Remote Desktop Services or Citrix environments, the presence setting "inactive when the console is locked" caused the presence to be permanently set to "inactive".
iOS: Fixed a bug causing the loudspeaker to be disactivated; the loudspeaker now remains activated if it was switched on during ringing and a call is established
iOS: Fixed an issue causing nothing to be heard in VideoChat
iOS: Fixed a bug causing the internal phone numbers to be displayed incorrectly; the internal phone numbers are now displayed correctly in the call list
iOS: Fixed a bug causing in certain cases TextChat messages not to be displayed
Android: Fixed a bug causing an empty message (only spaces) to be sent in TextChat
Android: Fixed a bug causing the display of "Recent conversations" to be displayed incorrectly when sharing content with a ProCall Mobile contact; "Recent conversations" are now displayed correctly
Android: Fixed an error with the presence display in the search of administratively specified favorite contacts
Android: Fixed a bug causing a file with .jpeg extension not to be correctly recognized as an image in TextChat
NCTI Pro
Current version:
7.1.5
Improvements:
Android: Improved call quality during AV chats and softphone calls (with Connection Service disabled); problems with the volume and that the other party hears an echo have been fixed
Android: If a contact is not in the favourites list, the presence is now retrieved in the contact details and VideoChat, if posible
Bug fixes:
Fixed a crash of the UCServer administration when importing a previously exported configuration
Fixed an incorrect status display in UCServer Administration under "Push Notifications"
Windows Client: Fixed a problem with 'private' marked calls when the internal rights were only set to "Public" or "Business"; after hanging up, the display partially stopped on the other users about a call
Windows Client: When using the function "Open Calendar..." function, too many connections were established to the Exchange Server; this fix affects the MAPI connection to Outlook
iOS: Fixed a bug that in a video chat the microphone did not work and thus the other person did not hear anything
iOS: Fixed a crash when putting the app in the background and bringing it back to the foreground when transferring a softphone call
iOS: Fixed a bug in the NCTIPro MacClient and in the iOS App, causing the phone numbers in the journal not to be resolved correctly in certain cases
Cloudya Web App
Version:
1.3.2
Improvements:
Aligned the detail view of a private contact with that in the contact list; the detail view now shows identical user symbols to the ones in the contacts list
Visually aligned the dial button in the detail view of a call history item with the dialpad's dial button
Bug fixes:
Fixed a bug causing outdated information to appear in the dynamic conference praticipants list; the list is updated correctly when participants join or leave
Fixed a bug causing the participants list of a conference room not to update when the network connection changed
Fixed a bug causing a logout from the app when the users reloaded the browser tab; reloading a tab no longer causes a logout
Fixed a bug causing a failure in the update of a conference room participant list
Noperatorpanel
Version:
3.6
New features:
Added CSV export values (transfered to, transfered from)
Added a new SSC handler for SSC 2.0 generation
Added an additional SRV DNS resolver
Added new notification codes for user-to-user messages
Added a further attribute to silent license date updates
Added a new property for showing TAPI settings if advanced settings are disabled
Added a parameter for showing the original phone number
Added SIP Credential Deployment via GPO
Added a Gravatar contact source interface
Added a plugin handler for individual contact sources
Improvements:
Improved the rendering engine
Improved the speed of the Grid set-up
Changed the starting process using a Splash
Accelerated SVG objects in the grid view which used to cause timing issues
Deactivated the source address detection for SIP
Modified expire values
Made several improvements of the SIP Stack
Improved the RTP sorter handler
Adjusted the crypto engine
Improved the TAPI TSP connector
Improved the paket handler for better jitter behavior
Made several TLS impovements for encryption
Adjusted the Outlook receiver
Improved the Audio packet class
Enhanced the Audio-Mixer
Adjusted the SDP Header
Enhanced the RTP class
Prepared a new class for reinitializing new Audio devices
br.exe model has been made obsolete (it was needed for graphical settings)
Improved the TCP/IP v6 support
Improved the RTP-packet latency
Changed the Audio-Device Engine for new interface support
Improved the TLS class with V1.3
Improved the provisioning haptic in several functions
Improved the Transfer and Attended Transfer features
Made more TAPI services improvements for Terminal-Server environments
Changed the local IP address; the e-registration of SIP accounts is no longer required
Improved the Virtual Network devices
Improved the setup update process/SType recognation
Disabled /HideGui for "Windows Start" with regard to many misunderstandings.
Improved the SRV DNS resolving
Improved the Plantronics, Sennheiser USB support (changed units)
Added display information with "- LOG MODE" to be more recognisable
Added a feature allowing for the Speed Navigator to be disabled completely (Advanced settings)
Bug fixes:
Fixed a bug occassionaly leading to a PickUP issue
Fixed a bug preventing the CSV exported contacts via VOP to import correctly
Fixed a bug causing the LSAP username not to be shown in the Mia master brand
Fixed a bug causing an LDAP Negotiate not to work
Fixed some small memory issues
Fixed a bug causing the Action-URL handler not to respond with Incoming calls
Fixed a bug causing the SSC Stack to have occasional errors
Fixed a bug causing some errors the IP address change after DSL reconnect
Fixed P-asserted-identity
Fixed an error in the data object handler
Fixed a bug in the IPC causing errors and adjusted it
Fixed a bug causing an error in the provisioning class depending on the wrong attribute count
Fixed a bug in TLS 1.3
Fixed a bug causing the Network Adapter errors unter special circumstances
Fixed a bug causing the Action-URL property "open browser/invisible" not to work properly (onCallDisconnected)
Fixed a bug in the RTP Audio packet class leading to occasional errors
Fixed a bug in the Setup ICO which prevented it from refreshing
Fixed a bug causing the AES encryption module to crash with an access violations hint
Fixed a bug causing the repainting of deletes contacts not to work properly
Fixed a bug causing the wrong configuration POS for XML provisioning
Fixed a bug in Short-Keys
Fixed a bug in the TLS 1.2 support having occasional issues during the SIP negotiation
Enrolled new XML provisioning properties
Fixed a bug causing Call History entries not to be deleted by using the DEL button
Fixed a bug preventing the Default skin not to be used with all cirmumstances
Fixed a bug causing access violation after repaining local contact cards where the contact originally came from Google
Fixed a bug causing a wrong Checkbox handling in the visit card view
Fixed a bug causing an undocked windows formular without functionality to be shown under certain circumstances
Fixed a bug causing errors in the Jabra device recognition
Fixed a bug causing the application to block Shutdown and Restart
Nsoftphone
Version:
12.2.2
New features:
Added a further attribute to the silent license date updates
Added a new property for showing TAPI settings if advanced settings are disabled
Added parameters for showing the original phone number
– $OutgoingNumOrigin
– $OutgoingNumDialed
– $IncomingNumOrigin
– $IncomingNumAfterRules
– $PhoneNumberCleared
Added SIP Credential Deployment via GPO
Added a new SSC handler for SSC 2.0 generation
Added an additional SRV DNS resolver
Added new notification codes for user-to-user messages
Improvements:
Deactivated the source address detection for SIP
Modified expire values
Made several improvements of the SIP Stack
Improved the RTP sorter handler
Adjusted the crypto engine
Improved the TAPI TSP connector
Improved the paket handler for better jitter behavior
Made several TLS impovements for encryption
Adjusted Outlook receiver
Improved the Audio packet class
Enhanced the Audio-Mixer
Adjusted the SDP Header
Enhanced the RTP class
Prepared a new class for reinitializing new Audio devices
br.exe model is obsolet now and was needed for graphical settings
Improved the TCP/IP v6 support
Improved the RTP-packet latency
Changed the Audio-Device Engine for new interface support
Improved the TLS class with V1.3
Improved provisioning haptic in several functions
Improved the Transfer and Attended Transfer features
Made more TAPI services improvements for Terminal-Server environments
Improved Virtual Network devices usage
Improved the setup update process/SType recognation
Disabled /HideGui for "Windows Start" with regard to many misunderstandings
Will add a new property in the next version so that the GUI can be configured to start "minimized"
Changed the local IP address; no longer re-registration of SIP accounts necessary
Improved systems with multiple Subnets, VPN, VIs like VMware
Improved SRV DNS resolving
GUI no longer gets the focus with an incoming call
Modified the Log-mode
Improved Plantronics, Sennheiser USB support (changed units)
Added display information with "- LOG MODE" to be more recognisable
Speed Navigator can be now disabled completely (Advanced settings)
Bug fixes:
Fixed a bug causing the repainting of deletes contacts not to work correctly
Fixed a bug causing the wrong configuration POS for XML provisioning
Fixed a bug causing the short keys not to work correctly
Fixed a bug causing the TLS 1.2 support to sometimes have issues during an SIP negotiation
Fixed a bug during which Action-URL handler did not respond with Incoming calls
Fixed a bug with the Speed-Navigator position
Fixed a bug leading to some SSC Stack errors
Fixed a bug causing occasional errors during the IP address change after DSL reconnect
Fixed a bug with P-asserted-identity
Fixed an error in data object handler
Fixed IPC errors and adjusted IPC
Fixed a bug causing errors to occur in Provisioning class depending on wrong attribute count
Further fixed Speed-Navigator which dissapeared after changing the monitor sizes with negative size values
Fixed TLS 1.3
Fixed a bug causing occasional SSC Stack errors
Fixed a bug causing Network Adapter to cause errors under special circumstances
Fixed a bug causing the Action-URL property "open browser/invisible" not to work correctly (onCallDisconnected)
Fixed a bug in P-asserted-identity
Fixed a bug causing RTP Audio packet class to cause occasional errors
Fixed a bug causing Speed-Navigator to disappear if the monitor size is changed
Fixed a bug causing the Setup ICO not to refresh
Fixed a bug causing the AES encryption module to crash with an access violations hint
Enrolled new XML provisioning properties
Fixed a bug causing the default skin not to be used with all cirmumstances
Fixed a bug causing the application to block Shutdown and Restart
Fixed a bug causing an occasional Jabra device recognition error
Fixed a bug causing GUI to always stay on top
Fixed a bug causing the phone GUI to be no longer reachable when minimizing via fast formular wiping
Fixed a bug causing the GUI to still get the focus during an incoming call
Fixed a bug causing the Plantronics HUB information to appear with each software start if a plantronics headset is used without an installed HUB service
Fixed a bug not allowing the GUI to be maximised under some circumstances
Cloudya Mobile App (Android)
Current version:
1.10.1
Bug fixes:
Fixed a bug causing the app to crash when the app runs in the background and an error occurred in the VoIP communication; the app works as expected
Cloudya Mobile App (Android)
Current version:
1.10
Improvements:
Improved control and view in subscribed and dynamic conferences: better management of participants as an administrator and a better overview as a member
Improved the extension number display: the extension number is also displayed in forwarding profiles and in their search
Removed the "New" label from the app icon, the app icon is displayed as expected
Bug fixes:
Fixed a bug causing the app to crash when scrolling the search bar if a call came in at the same time
Fixed a bug making it impossible to answer a call via GSM from the call history which was received via a nonpreferred trunk
Fixed a bug causing the BLF icons in the conference detail screen and in conference subscription search to function irregularly; BLF icons function as expected
Fixed a bug causing the dialpad to disappear when the app was coming out of standby; the dialpad appears as expected
Fixed a bug causing the text "dieses Gerät" –when using the app in German – to switch between single and multiple lines in the search view when interacting with the view; the text is displayed in a single line as expected
Fixed a bug making it impossible to use a custom phone number as a call forwaring destination without giving access to local phone contacts; it is possible to enter a custom phone number in call forwarding profiles without giving access to the local phone book
Fixed a bug causing an incorrect details page to be displayed in the search when searching for external numbers
Fixed a bug leading to a wrong detail page being displayed when searching for an external number
Fixed a bug in the widget causing a wrong language to be displayed and calls to externals numbers not to work; the correct language is displayed and calls to external numbers are possible
Fixed a bug causing the app to crash when using the main navigation while a snackbar was displayed; the app no longer crashes
Fixed a bug causing the username not to be displayed when changing the language of the app; after changing the language of the app, the username is displayed in the user menu as expected
Cloudya Web App
Current version:
1.3.1
Improvements:
Improved setting function keys/BLFs of the supported hardware phones: The number of function keys used to be limited to 129; it is now possible to define a maximum of 1024 keys
Improved the tooltip help for new accounts: The tooltip help is now activated by default
Improved handling faxes: Faxes can now be downloaded by clicking on the filename in the fax info view
Improved user experience for Business Standard contract users without a mobility license: There used to be a "telephony offline" warning; now the users are free to use the web app for Click to Dial and the users receive status bar messages
Bug fixes:
Fixed a bug in editing a voice mail causing the edit mode to stay active even when switching to other menu entries; the app now leaves the edit mode when the user goes to other menu entries
Fixed a bug causing the search value to remain in the serach bar after ending a call; The search bar is cleared after the call has been ended
Fixed a bug causing a small search bar to appear when editing in history; editing is cancelled and a page is reloaded
Fixed a bug on the login page causing font size changes when hovering over the autofill suggestions; the font size does not change now
Fixed a bug causing tool tips not to work in History, Contacts, Conference menues
Fixed a bug making it impossible to select an emergency call country; All emergency call countries are now displayed and selectable in the user settings dialogue
Cloudya Mobile App (iOS)
Current version:
1.6
Improvements:
Improved the display of incoming calls
Optimised the app's communication with the local phone book
Bug fixes:
Fixed a bug causing the app to terminate a call after multiple handovers (*8) from the desktop phone to the app and back
Fixed a bug making it impossible to activate call forwarding to voicemail or busy with the button
Fixed a bug making it impossible to scroll a very long list of sessions
Fixed a bug making the status bar invisible when switching back to the online mode from the offline mode
Fixed a bug making it impossible in some cases to call a number back from the voicemails
Administration Portal
Current version:
1.13.3.0
Improvements and bug fixes:
Various internal improvements and bug fixes
Administration Portal
Current version:
1.13.2.0
New feature:
Activated CUSTOMER for API and UI for default emergency call country for extensions
Improvement:
Made the column "Hardware" in the "End devices" list visible
Cloudya Web App
Current version:
1.3.0-1
Improvements:
Updated translations
Bug fixes:
Fixed a bug leading to a login fail when logging into the app with email addresses comprising top-level domains with more than 4 characters, such as .shopping, .museum, .berlin or usernames containing an apostrophe, e.g. Marc.O'Reilly; login is possible with all email addresses
Cloudya Web App
Current version:
1.3.0
New features:
Added a "Raise hand" feature in conferences: participants can raise a hand to express their wish to speak
Improved handling of national emergency numbers
Improvements:
Improved conference experience
Visually improved the navigation: reduced line spacing when a single menu entry stretched over multiple lines
Added support for a call on hold for video so that participants on hold would not see a new video call
Improved the overall stability of Plantronics headset support
Improved call control support for Jabra headsets (requires special browser plugins)
Improved the speed of the user login dialogue for usernames with more than 30 characters (the input took too long in the past)
Made switching between connected cameras during a video call more reliable
Users are informed when there is no camera device available
The dialog for adding new function keys now better indicates what kind of input is expected from the user
Added an echo test feature (*85) for video calls
Bug fixes:
Fixed a bug in tenant management causing an endless loading spinner when reloading the user data; reloading no longer has such an effect
Fixed the following bug: if Google translate browser plugins were installed in the browser, there was an attempt to translate the Web App; there is no more attempt to translate the Cloudya Web App
Fixed a bug in the "Add queue" dialogue so that it is now possible to search for a specific queue again
Fixed a bug causing the user to enter a pin when joining a subscribed conference from the call history; it is no longer needed to enter a pin when joining a subscribed conference from the call history
Fixed a bug causing a ringback tone to be played by the ringtone device when making an outbound call; the ringback tone for outgoing calls is played via the configured device
Fixed a bug with Sennheiser Headsets preventing them to close a call modal dialogue after a previous call of the echo extension via the device settings dialog; the call modal can now be closed as expected
Fixed a bug causing "Activate video" not to reliably turn on video when in screen sharing mode and fullscreen mode; switching between screen sharing and camera or switching between different cameras is now reliably working
Resolved a bug causing phone numbers to be incorrectly displayed with a leading %23; these numbers are displayed with a leading
#-sign
Fixed a bug causing the Captcha form to disappear after a page reload; the Captcha form remains visible as expected
Fixed a bug causing the search bar not to be refreshed when clicking on the pen icon and then switching between sections (e.g. "delete all" was shown in settings)
Fixed a bug causing the Web App not to load with the Safari web browser; login is possible, though Safari is not recommended
Fixed a bug with drag and drop for BLF keys; drag and drop works for BLF keys and search results as expected
Fixed a bug causing the users to be redirected to a blank page when manually entering a non-existing path in the Web App; the users are redirected to the telephone view in /main/telephone
Resolved a bug in tenant management causing a loading spinner to be still shown after search results were displayed
Fixed a bug in the call history; "Add contact" also autofills the phone number when envoked by the context menu of the (i)nfo button
Fixed a bug in tenant management where an "All" button appeared when searching for users; this button is no longer displayed
Fixed an bug causing a save button to be disabled even if a new valid modified email is entered; the save button is visible and changing the user email works as expected
NCTI Pro
Current version:
7.1.40
Clients:
NCTI Pro Windows 7.1.4.3972
NCTI Pro Mac 7.1.40
NCTI Pro Android: 7.1.40
NCTI Pro iOS: 7.1.40
New features:
For outgoing softphone calls, the error tolerance for receiving the SIP P-Asserted-Identity (PAI) has been increased if the network operator oversupplies or undersupplies a leading 0 in the destination party's PAI. If special formatting rules have been created in the past at the softphone line location because of such problems, they should be rechecked for correctness.
Projects now also work with the softphone. The behavior has been adapted to a TAPI connection. This means that it is now possible to dial with different exchange codes via the "Prepare call" function if this is configured in the location.
Bug fixes and improvements:
Several bugfixes and improvements
Cloudya Mobile App (Android)
Current Version:
1.9
Improvements:
In order to prevent making unintentional calls, added a submenu with the function "Start call" which opens in the search, favourites and call history
Made the buttons in the bottom navigation larger and moved the spacing a bit from the edge to the center; this allows for easy handling of the elements
In the Favorites, added new and more understandable icons for the entries
Made it possible to delete one, a selection and all entries from the call history
Bug fixes:
Fixed a bug occasionally causing the app to crash after loggin in
Fixed a bug causing the search to freeze, which mostly happened on Samsung devices with Android 10
Fixed a bug causing a wrong conference name to be displayed when already in a conference and joining another conference
Improved the check whether a VoIP connection exists; the message "Losing SIP Connection" will now appear a lot less often
Cloudya Mobile App (iOS)
Current version:
1.5
Improvements:
Improved the display of incoming calls
NCTI Pro
Current version:
Clients:
NCTI Pro Windows: 7.1.3.3924
NCTI Pro Android: 7.1.31
NCTI Pro iOS: 7.1.20
Add-ons:
Metadirectory: 5.0.10.10936
NFON ECSTA for SIP Phones: 6.0.2.710
New features:
NCTI Pro Windows: 7.1.3.3924: The logging of the media server can now be set via the UCServer administration in the item "Events". This function should only be used for error analysis; otherwise, the system load may be increased with detailed logging.
Bug fixes and improvements:
Several bugfixes and improvements
Administration Portal
Current version:
1.12.8.0
Bug fixes:
Fixed a bug causing the creation of duplicate services; duplicates are no longer possible
Fixed the concurrent line input validation
Cloudya Mobile App (Android)
Current Version:
1.8
New features:
Added a support page with helpful information
Enabled a subscription to a conference from the search or the favourites (conferences)
Improvements:
In the search, gave the filter categories clearer names; futhermore, they are now displayed at a first glance
Improved the handling and design of the call forwarding page
Redesigned the bottom bar to match the current Android design
Optimised the position of the snack bar
Speeded up the search by reducing the number of search requests
Bug fixes:
Fixed a bug causing a registered phone number ro be displayed wrong if it were taken from an older session; registered phone numbers are displayed correctly
Fixed a bug causing the text in the navigation bar to be displayed in bold; the text is displayed as expected
Fixed a bug causing the bottom app bar to disappear and remain hidden when switching tabs; the bottom bar remains visible
Fixed a bug causing the loading of the search list to take a long time
Cloudya Web App
Current version:
1.2.4-3
Bug fixes:
Fixed a rare issue causing the icons in the menu not to be displayed correctly
Cloudya Web App
Current Version:
1.2.4-2
Bug fixes:
Fixed a bug causing Clicktodial (C2D) not to work without an audio input device
Fixed a bug causing the outbound ringback tone to be played via the ringtone device; the ringback tone in outgoing calls is played via the configured speaker device
Administration Portal
Current version:
1.12.6.0
Implements:
Allows deleting unregistered Yealink devices
Improvements:
Various internal improvements
Bug fixes:
Various internal bug fixes
Cloudya Mobile App (iOS)
Current version:
1.4.2
Bug fixes:
Fixed a bug causing the ringtone to continue playing after answering a call; the ringtone stops as soon as the call is answered
Fixed a bug causing Call Forwarding to display wrong user interface elements for "busy"; after switching to "busy" in forwarding profiles, the background is displayed correctly
Cloudya Web App
Current Version:
1.2.4-1
Bug fixes:
Fixed a bug causing a user to get unmuted when opening the device settings dialogue during a muted call
NCTI Pro
Current version:
Clients:
NCTI Pro Windows: 7.1.1.3548
NCTI Pro MAC: 7.1.20
NCTI Pro Android: 7.1.12
NCTI Pro iOS: 7.1.10
Add-ons:
Metadirectory: 5.0.9.10851
NFON ECSTA for SIP Phones: 6.0.1.689
Changes:
Major Release: V7
User interface improvements
Easy content sharing
Simplified adaptation for business process integration
Administrative configuration
Large softphone environments
Cloudya Mobile App (Android)
Current Version:
1.7.1
Bug fixes:
Fixes a crash when registering a mobile number on Android 11
Cloudya Web App
Current Version:
1.2.4
NEW:
The settings dialog for devices settings has been completely redesigned and includes now a preview for video as well as volume controls for the selected audio device.
Changes:
A newly designed device setting dialogue has replaced the device settings menu
When in a conference, participants receive a better visual image when they are muted by the moderator (microphone off, red background)
"Call via custom number" has been removed from the context menu
Fixed a bug making "New, Edit and Delete" buttons invisible in case of long function key descriptions; the buttons are visible
Fixed a bug causing missed calls to appear in blue in the detail view of a missed call history; missed calls are shown in red
Fixed a bug causing "Edit profile" header to be displayed instead of "Create profile" in the Callforwarding setting page; "Create profile" is shown as expected
Fixed a bug leading to the mute/unmute function errors with Plantronics headsets; mute and unmute works as expected
Fixed a bug on the login page with Downloads; the link is a direct link to the NFON Downloads page
Fixed a bug causing a ringback tone to play in addition to a media stream played to the user; a ringback tone is played if there is no early media played already
Fixed a bug showing titles over some buttons when hovering over them; the titles have been removed and only the icons are displayed
Fixed a bug causing the object to drag and drop to become invisible; the drag-and-drop object is visible
Fixed a bug with missing translations for the system configuration access button; the translations are available
Fixed a bug causing a disruption in a subscrubed conference room control when a participant starts a dynamic conference; a subscribed conference control works as expected
Fixed a bug not letting call forwarding profiles to be saved; call forwarding profiles can be saved
Fixed a bug showing an unnecessary text in a browser title under Settings; the correct title is shown
Fixed a bug making calls with a double click impossible; it is possible to make calls with a double click
Cloudya Mobile App (Android)
Current Version:
1.7
New features:
Possibility to create a Cloudya app widget on the Android home screen which allows you to call your favourites and conferences without prior opening of the app
Bug fixes:
Fixed a bug causing an unstable app operation after having closed the details page in conferences; the app operates in a stable way
Fixed a bug causing the app to crash when using Call with and starting a call from Favourites; the app works as expected when using the Call with function when a number is dialled from the Favourites list
Fixed a bug causing the absence of conference options when starting a dynamic conference when in an external call; it is possible to start a dynamic conference when calling to an external number
Fixed a bug causing a malfunction of BLF signalisation; the BLF signalisation has been optimised
Fixed a bug causing the a pickup group title to be displayed incompletely; the width of the pickup group dialogues has been optimised to better fit the width of the text therein
Fixed a bug in Details causing the searchbar to disappear when closing the detail page of the entry and therefore making the search impossible; the searchbar is available as expected
Fixed a bug causing the head up notification for missed calls not to display the latest missed call; the latest missed call is displayed in the notification as expected
Fixed a bug which made making calls impossible after activating and deactivating the flight mode; VoIP calls are possible shortly after the flight mode has been deactivated and the Internet connection has been re-established
Improvements:
Wording in the search has been improved
The settings menu has been redesigned; the menu items have been regrouped and thematically structured as well as adjusted according to improved user experience specifications
Enabled opening a submenu in the settings when tapping on the entire menu item
Improved the behaviour and view of the app when there is no internet or the internet connection is lost (offline mode)
A mobile number is correctly displayed in the settings menu if the number has been registered
The Favourites list is only updated when necessary
The phone ID is displayed in the personal settings; this will be helpful when contacting the support
Cloudya Mobile App (iOS)
Current version:
1.4
Bug fixes:
Fixed a bug causing incoming calls to remain in the state "connecting" when answered; incoming calls no longer get stuck in this state
Fixed a bug causing calls to end immediately after answering in certain scenarios
Fixed a bug with attended transfer causing the first call to be simply hung up
The list of available voicemails will now load reliably
The button for „call pickup“ is now visible even with very long favorite names
The title in the "Pickup groups" dialog is now translated into all available languages
Cloudya Web App
Current version:
1.12.3.-1
Bug fixes:
Fixed a bug for users of Platronics headsets which caused the green call bar to keep counting minutes aftetr the call has been terminated; the green bar is not displayed after the call has been ended
Administration Portal
Current version:
1.12.3.0
Improvements:
Fax documents are now correctly deleted when the checkbox “delete after sent” is checked on new efax extensions. Please note: With this update, the default value for the setting “delete after sent” is set to “off” for all existing efax extensions
IP Whitelisting has been moved to a separate page; you can now find it under Administration > IP Whitelisting; formerly it was located on the customer edit form
Various internal improvements
As of Saturday, 12.12.2020, version 1.3.6 of the Cloudya app is available for download from the App Store. This version contains a critical update that is necessary for the use of the app under iOS 14.3 which will soon be released by Apple. Unless the Cloudya app has already been updated
automatically, this must be done manually via the App Store on the iPhone.
Why an update is critical
As communicated on Friday, Dec. 11, the previous versions of the Cloudya app are not compatible
with the latest iOS 14.3. The old version is non-functional and freezes completely, making phone calls impossible and also blocking the device and calling functionality of the device holistically until Cloudya is stopped. Our developers have developed a hotfix in a very short time, which was already uploaded to the app store on 11.12. and is now available after passing Apple's approval processes. The functionality under iOS 14.3 is thus fully given as under the previous versions of iOS.
Yours sincerely,
NFON AG
Jan-Peter Koopmann
CTO
With the availability of the second release candidate of iOS 14.3 this week, our Quality Assurance
(QA) team has determined that this version is not compatible with the current Cloudya app.
The app is not functional on iOS 14.3 and freezes completely, making phone calls impossible. The
bug can be reproduced and can also cause the device and its calling functionality to be blocked
entirely until Cloudya is stopped. Recent changes in 14.3 have led to this bug, so our development
teams have only been able to work on an updated hotfix since yesterday.
At this time, we, therefore, strongly advise against installing iOS 14.3 which is expected to be available
from Monday, December 14, on devices that have or are using Cloudya.
Our development team is already in the process of creating a hotfix which is expected to be uploaded
to the App Store in a very timely manner. Depending on Apple's release processes, this will be
available as early as the release or a short time later. We will inform you separately as soon as the
new version is available for download.
Yours sincerely,
NFON AG
Jan-Peter Koopmann
CTO
NCTI Standard for Windows
Current version:
1.2.0.238
New features:
Searching for the calling number in Outlook considers additional phone number fields that had not been searched before
Added support of Yealink T5 phones with firmware version 85
Added support of Yealink T4 phones with firmware version 85
Improvements:
Updated the help links
Activation/deactivation of web phone books is now done per user and no longer globally for all users on the computer
Improved the error message about failed login attempts due to input of wrong credentials
The screen popup no longer attempts to display the address of callers found via the web search
Removed support of Yealink firmware v82
Users of a 64 bit version will update to the new 32 bit version
Bug fixes:
Fixed a bug that could have prevented the dialing of URLs from web sites
Fixed a bug that prevented the correct number from being dialed in Italy
Fixed a bug that caused the screen popup not to react for five seconds after opening when the web search was activated
Fixed a bug that could prevent the app from properly terminating when it was quit in certain cases
NCTI Standard for Mac
Current version:
5.0.0
macOS support:
Added support for macOS Big Sur (11.0)
The macOS releases Lion (10.7), Mountain Lion (10.8), Mavericks (10.9), Yosemite (10.10) and El Capitan (10.11) are no longer supported (NCTI standard 4.4.5 is the last release to support those macOS releases).
New features:
Added support for the UI dark mode
Improvements:
The help menu will no longer feature a Spotlight help search item since the app uses a web based help instead of the macOS help system
Renamed the addresses preferences to contact preferences
Minor GUI changes in the dial window to better support macOS Big Sur
The dial window GUI was changed so that the redial list now expands downwards, not upwards
Bug fixes:
Fixed a potential glitch in the software update preferences GUI where the GUI elements where stretched/condensed for a moment while the system profile details were expanded/collapsed
Administration Portal
Current version:
1.12.2.0
Improvements:
Determined reason for slow extension saves and improve saves
Various internal improvements
Cloudya Web App
Current Version:
1.2.3
Bug fixes:
Fixed a bug causing an inconsistent display of the function keys and their translations; the function keys are displayed consistently and in the selected language
Fixed a bug that caused participants to be added multiple times to the same conference; the same participant is only added once
Fixed a bug displaying two checkboxes instead of one when deleting contacts; one checkbox is shown as expected
Fixed a bug causing the dialpad toggle button to overlap the conference participants' list; the dialpad toggle button is separated and no longer overlaps the participants' list
Fixed a bug making two incoming calls possible at the same time; when receiving a second incoming call while the first one has not been answered yet, the first call remains in the foreground, it is no longer possible for the user to accept the second call by accident
Fixed a bug that hindered viewing voice message details
Fixed a bug causing entries to be doubled in the audio settings when the headset was on and the settings were open
Fixed a bug in which call forwarding settings misleadingly suggested that the "busy" option was overruled
Fixed a bug displaying a voice message button if a user received an incoming queue call; the voice message button has been removed for the case when the user receives a queue call
Fixed a bug causing a browser bookmark to cause a white page; the white page is no longer shown
Improvements;
All phone numbers in the call history view are dispayed in the same format
The fax preview also renders user-defined variables for a fax cover sheet
In the call forward settings, the toggle button for activation remains visible and operatible, even for destinations entries with more than 42 digits
It is no longer possible to add a second call forward rule with the same source
Users will receive an error message if a camera cannot be activated
Changed the title of the add function key dialogue such that it reflects better what happens
Administration Portal
Current version:
1.12.1.0
New features:
Introduced a new database field
Bug fixes:
Fixed a bug causing an error when adding a new router and specifying the IP address/hostname if the IP/hostname already exist;
Fixed a bug not allowing to add a new Gigaset device
Improvements:
Improved the speen when saving extensions
Administration Portal
Current version:
1.11.9.0
New features:
When creating multi-port devices, it is possible to create all ports by one click (checkbox)
Bug fixes:
Fixed a bug not showing the imprint in the footer when klicked on; the hyperlink to the imprint works as expected
Fixed a bug in uaCSTA settings if an invalid port is entered; it is only possible to add valid ports now
Fixed a bug only allowing the country drop-down list to be sorted by number; it is possible to sort the country list by name
Fixed a bug causing an error when new Polycom devices were added; it is possible to add new Polycom devices
Fixed a bug causing an error when new Fanvil devices were added; it is possible to add new Fanvil devices
Fixed a bug causing the redirect to login not to work; the redirect to login works as expected
Cloudya Mobile App (Android)
Current Version:
1.5
Changes:
NEW: The app will now prefer the cellular network of the smartphone over VoIP when an emergency number is dialed. In case the dialed emergency number is also an extension, the user can manually choose to dial the extension instead of the emergency call. Emergency numbers are determined based on the country of the cellular network. While abroad, the app will suggest a matching national emergency number when the emergency number dialed by the user is not reachable in the country he is in.
New With a long-press on the phone number in the call-history detail-view, this number can be copied to the clipboard.
New The settings now show all inbound numbers that belong to the Cloudya account of the user.
Design and wording fixes in regular call, dynamic conference and conference room.
The voicemail submenu can be opened by tapping on any part of the entry.
It is possible to mute the ringtone of an incoming call.
If a call fails, the correct reason is now displayed in the header: "Call failed", "Temporarily unavailable" and "Busy"
With long participant names of a conference, the mute button is no longer overlaid
If the user inserts an external phone number in the call forwarding setting, this number will be taken over correctly.
The text in the mail-body of the voicemail forwarding contains the correct names.
The app can be reactivated at any time by putting it in the voicemail area in the background.
The animation of who is speaking at the conference has been improved.
Cloudya Mobile App (iOS)
Current Version:
1.3
Changes:
NEW: The app will now prefer the cellular network of the smartphone over VoIP when an emergency number is dialed. In case the dialed emergency number is also an extension, the user can manually choose to dial the extension instead of the emergency call.
Speed up number to name resolution on an incoming call.
Deletion of multiple voicemails at once has been enabled.
Important note: We strongly recommend updating to the latest NCTI Pro version (6.4.11.3356).
NCTI Pro for Windows
Current version:
6.4.11.3356
Bug fixes:
Fixed a bug allowing to remotely execute commands (e.g. JavaScriot, ActiveX) in the Windows client in the underlying Microsoft Internet Explorer, via the contact portal or the Multimedia Business Card or Federation, using chat messages, enabling a potential attacker to transfer any (malicious) software to the system and execute them
Administration Portal
Current version:
1.11.8.0
Bug fixes:
Fixed a bug handling devices in multi-select-activate. NCTI Pro device must not be activated by multi-select-activate without NCTI_LICENSE.
Improvements:
Allow delete of unregistered *aastra* devices.
Cloudya Web App
Current Version:
1.2.2
Changes:
Double clicking on a call item immediately initiates a call
Functions keys may now comprise multiple star-codes, for instance for setting a fix call forward to your Voicemail
Users get informed that function keys have been saved and made aware of synchronization delays affecting Desktop Phones
The selected audio device, for instance a headset, is now also honored for Early Media audio notifications. Previously such audio messages always played via the standard speaker.
Changed function keys are now synchronized more reliably for users that also use the Desktop App client
Text on queue settings page is now aligned to the center
Additional padding space for the label "Incoming calls" in the call view
Administration Portal
Current version:
1.11.7.0
Bug fixes:
Fixed a bug causing DDIs to be listed twice for inbound numbers; DDIs are only listed once
SOAP: Fixed a bug causing deleteTRUNK to delete the associated lync/msteams devices
Improvements:
More information fields have been added to the mobile app section
Administration Portal
Current version:
1.11.6.1
Bug fixes:
Fixed a bug leading to an error message when editing IPEI/IPUI handsets
Cloudya Mobile App iOS
Current version:
iOS 1.2
Improvements:
Improvement in the layout of the contact details
Bug fixes:
The DND button remains visible even with long phone names
Dynamic conferences can be set up as usual
The position of the dialpad remains stable when DTMF signals are entered
NCTI Premium
Current version:
3.1.1
Server 3.1.1:
Bug fixes:
Fixed bug in which if directory download failed, all UC users were disabled
Fixed a bug causing an incorrect display of the calls table in Activities; the calls table in Activities correctly fits the width of the page
Fixed a bug causing an incorrect saving of the trunk length field; the trunk length field is saved correctly
Fixed the message archiving issue
Legacy chat messages are now blocked
Fixed an issue with newtownsoft dependency with Azure components
Windows 10 major upgrade (Oct 2018 Windows update 1803) no longer causes UCServer to stop working
Improvements:
Complete Transfer and Conference options are now supported in the Demonstration PBXValidation is carried out on "City" when registering a Serial Number
View Others' Appointments Security Policy has been removed as the feature has not been frequently used
After a Major Windows updates, if the Server Database has been moved, Server will try to recover by looking for backup in C:\windows.old\windows\system32\config\systemprofile
Licensing restriction for Sites has been improved
Updated Areas.lib to support Singapore dialling codes
uaCSTA username can be used for the name/number name for UC server
uaCSTA supports "Contact" values without angle brackets (<>)
Improve performance for sites with many extensions by increasing the number of threads allowed
Client 3.1.1:
New Features:
New user interface
New Addin Library 3.0.1910.108
New Addin Library 3.0.1912.216
Bug fixes:
DATEV patched to fix bug preventing the ability to dial from DATEV
Custom dialer no longer generates a crash when detecting IE browser text box
Integration Icons have enough space to show correctly on Phone Window
SFCCA: Call event no longer shows contacts' Address State as Call State
Sorting/Grouping Features works correctly in Presence
Messaging shows in the Task Tray Menu correctly
Configuring Outlook integration links to the User Outlook Profile correctly
Started Deploying correct Outlook Model dll V5.16.0
CLI is shown correctly in the bottom panel of the Presence Window
Availability State names are consistent throughout software
The Phone window shows the correct time zone for the Contact
Focus is no longer taken from other applications when a new call notification arrives
Task Tray Menu Height is consistent across "Panes"
Advanced Dialling Rules no longer causes "unhandled exception" error
Fixed an issue causing the name to be truncated in Presence
Availability options are not shown if they have been disabled from Security Policy
DND/FWD options are not shown if they have been disabled from Security Policy
When actioned through Availability Events - Setting Fwd Busy now correctly shows Extension status as Available (no fwd)
User Selected Language Works Consistently
Disabled searching in the Address book and the Task tray if CRM does not have "Live" Capabilities, e.g. Zoho Phone Bridge
Fixed a trask tray text in search field when using the Dutch language
Images show on search results correctly
Issues caused by Windows Resolution and Docked Presence have been resolved
CRM Online Help Links Dynamically
Show Presence on answer working correctly
Hot Keys now work correctly, except in the Edge browser which is a current known limitation
When Security Policy Feature for "Presence" is disabled for a user, double clicking the taskbar menu icon will no longer display Presence
Fixed an error/crash generated by connect.exe when user logs out on Citrix environment
Busylight and Blynclight can work simultaneously
Making multiple calls or searching CRM contacts no longer impacts product performance
PC Client Code Signed correctly
Scaling CRM icons in the drop-down list has a consistent size
City name showing correctly as: 'S-Hertogenbosch
External LED Detected correctly
Fixed a .Net error when using search function of presence screen
CRM capabilities are shown correctly with respect to Activity Logging
WebEx Meeting is detected correctly
Umlauts are shown correctly in Presence
Fixed a bug causing advanced dialling rules to be deleted
German translations have been fixed
Fixed a bug causing check boxes overlap Spanish translation of Interface > Advanced option text
Creating a new contact from call history has correct number formatting
Improvements:
"Other" Integrations Available through "Unlock Codes"
Right-click is no longer required on Presence Window; it has been replaced with the hover
"Help" has been introduced into the Task tray
Descriptions have been added to the Task tray
New layout of the Task tray has been added
Extension icon has been replaced with initials on Presence
Improvements to Tray menu spacing based on sub text
Zoho Phonebridge Integration supports two-factor authentication
Improved Google Places Integration search when number is non-geo e.g. 0800
Character limitation on messaging has been extended to 2000 characters (per message)
Improved chat message sizing issues
Updated "Lync Call" status to be "Skype for Business Call"
Dutch translations have been updated
Improved presence consistency in display of colour and image when names match in presence
CLI matching on ACT 2010 integration has improved fidelity and will only find records based on exact matches
Recent calls translation of “yesterday” and “today”
Show "Notes" field from CRM as a column in the Address book search result
Updated Areas.lib to support Singapore dialling codes
Support has been added for Blynclight external devices
CTRL+Enter now creates a carriage return/new line to Chat messages
Outlook OWA integration supported
OutlookModel (Redemption) v5.19 update, Outlook 2016/2019 and Outlook Centennial (Windows Store) compatibility
Support has been added for Edge dialing handler
Added the Duration to the end of the text subject when writing CRM call activity
Translation applied to CRM Activity Logging
OutlookModel (Redemption) v5.19 update, Outlook 2016/2019 and Outlook Centennial (Windows Store) compatibility
Addin Library: 3.0.1903.106
Improved behavior of optional configuration controls on CRM configuration form
Addin Library: 3.0.1903.329
Addin Library: 3.0.1904.125
Missing translationhas been added in Configuration > Call Events
Addin Library: 3.0.1907.105
SSL Certificate updated for Zoho Phonebridge integration
Removed the ''Hunt Group'' text from caller information
Updated New Zealand Area codes
Simplified copyright text on the version page
Help is displayed if IE is not installed
Cached-only CRMs always have their ''Cache'' option selected but disabled
CRM Library 3.1.1:
New Features:
ReallySimpleSystems: New addin
Simplicate: New addin
Yoobi: New CRM
Bug fixes:
ConnectWise-Rest: ConnectWise-Rest bug fix has been introduced
Exact-Online: the adress field bug has been fixed
NAV: the configuration layout bug has been fixed
Zoho CRM: fixed the local account server bug; fixed a failure to get record when fields are missing; caching records are skipped if an error occurs
Zoho PhoneBridge: integration on unload is no longer disabled (because it disables integration for all users)
Improvements:
Autotask: Config Test button uses IntegrationCode and query if a user is an API User
ConnectWise-Rest: Lookup sites are related to Company
ExactOnlineRest: config labels have been changed to Client instead of App
Exchange: Catch and log caching exceptions. Return correct physical address instead of always getting Business
NetSuite: re-login and retry have been introduced if SESSION_TIMED_OUT is thrown
ReallySimpleSystems: Additonal files have been added
Saleforce: Keep OAuth browser is logged in if in SAML mode
Salesforce: include ActivityDate (aka Due Date) again, but this time converting assumed Universal start time into Local time
Salesforce: Supports SSO
Salesforce: setting ActivityDate field ha sbeen discontinued
Sugar: Use correct pop url everywhere
Sugar: Doesn't append forward-slash to url in config
Sugar: Ability to use the LDAP authentication without a key (sends password in cleartext) has been added
Sugar: "LDAP authentication" has been added (untested)
Workbooks: Send task date in universal sortable format
Workbooks: Improved error handling during search
Workbooks API: Log requests and exceptions have been optimised
Workbooks API: WebException response content on failure has been included
Zendesk: "due_at" phone activity field has been removed
Important note: We strongly recommend upgrading the Cloudya Desktop App for Windows or Mac to the new 1.2.0 version.
Cloudya Desktop App
Current version:
1.2.0
Improvements:
Introduced support for the Meet&Share feature
Updated the app infrastructure
Administration Portal
Current version:
1.11.5.0
Bug fixes:
Fixed a bug making selecting and deleting multiple bases and handsets impossible; selecting and deleting multiple bases and handsets works as expected
Various internal bug fixes
Improvements:
Enabled creating multiple ipei devices via a multiline textbox
Support PIN for admins has been added in the service portal header portlet
Cloudya Mobile App Android
Current version:
Android 1.4
New features:
It is visually confirmed in the app when a participant ends the call
The conference admin has the ability to mute all participants
Improvements:
The user experience has been reshaped in the following areas of the app:
– search,
– incoming call,
– outgoing call,
– dynamic conference,
– conference room call
In this version of the app, we have focused on texts and translations:
– some labels have been rephrased,
– missing translations have been added,
– some icons and their alignment have been refined
Bug fixes:
Registration of the mobile phone number is only possible in an international format, starting with a "+" (e.g. +49891xxx)
The input cursor in the dialpad is always correctly positioned
During a connection setup, it is possible to initiate another call without terminating the first connection
It is possible to restore a deleted voicemail
An attended transfer is only possible with an active call
Administration Portal
Current version:
1.11.4.0
Bug fixes:
Fixed a bug making the change of the external ringtone impossible; it is possible to change both internal and external ringtones
Various internal bug fixes
Improvements:
Various internal improvements
Administration Portal
Current version:
1.11.3.0
Bug fixes:
Various internal bug fixes
Improvements:
A new GDPR pin field as well as a mobile number field have been introduced in the Administration portal for authorising incoming inquiries to our customer service
Various internal improvements
Cloudya Web App
Current version:
1.2.1
Bug fixes:
Fixed a bug causing a user to appear muted in a conference view whereas the user was active and has been muted in the previous call; the mute button shows the actual mute state of the user
Fixed a bug causing a custom click-to-dial number to be displayed hardly visible in the call modal screen; the custom click-to-dial number has a much better contrast
Fixed a bug causing conference participants (name and number) to be shown in blue in the conference view; the name and number of the conference participants are displayed in black
Fixed a bug causing an unwanted scrollbar to appear under the left sidebar if the user name is very long; the scrollbar is no longer displayed
Fixed a bug causing an unwanted horizontal scrollbar to appear at the bottom and, therefore, hide the logout button if the user name is very long; the scrollbar is no longer displayed and the logout button is clearly visible
Fixed a bug causing the call pull icon to be shown double in the background when making an outbound call; the single icon is shown
Fixed a bug causing the external numbers not to be shown for incoming calls on the right; the number is visible for incoming calls from an external and internal numbers
Fixed a bug causing the icons to be displayed in the incorrect colour and thus be invisible in a click-to-dial modal dialogue; the icons are displayed in the correct colour and are visible
Fixed a bug causing the hint for the password rules to appear at the top left-hand corner instead of next to the new password field when opening the change password dialogue; the hint is displayed next to the new password field
Fixed a bug not letting more than 25 results to be shown when searching for fax recipients, even after having scrolled to the end of the page; the user is shown more than 25 recipients, the next page with the results appears when scrolling to the end of the first page
Fixed a bug causing video and screensharing buttons to be visible in the conference view (the features being currently disabled for this mode) after a user has had a call with someone with these two features available; the buttons are no longer shown if the features are disabled
Fixed a bug in which even after screensharing has been cancelled by the user, the screen sharing button was displayed such as if screensharing were still active; the button is displayed correctly (screensharing has not been yet activated)
Fixed a bug causing the user to be muted in a current call if he has muted himself in the previous call; two-way audio is available for the current call
Fixed a bug not letting the user send faxes with custom coversheets; it is possible to successfully send faxes with and without coversheets
Improvements:
The "X" button is no longer displayed in the search field when the search field is empty
Visual improvements in the default phone view which make it more consistent
If the permission to use the microphone has not been granted, Windows users receive a warning message
If the app has no access to the camera or to the screen for sharing, users receive a warning message
Improved visual consistency of the notification bar
Administration Portal
Current version:
1.11.2.0
Bug fixes:
A user interface bug making it possible to leave an inbound trunk number edit line without confirmation while editing an extension has been fixed; it is now not possible to leave the edit line without confirmation
Various internal bug fixes
Improvements:
Various internal improvements
Cloudya Mobile App Android
Current Version:
Android 1.3
New Feature:
Introduced a pickup call feature allowing the user to easier get an incoming call from another extension in the pickup group by simply clicking on the "pickup call" button; the green pickup call button appears next to the name/number when a function key extension receives a call
Improvements:
In the "Take over a session" dialog, overlong phone names have been shortened to show the date and time of the available sessions
Refinements in the layout of the navigation menu
Improved stability of dynamic conferences
Bugs:
The mute button is always functional on Huawei phones
All dial-in numbers of the call-through option have been fully enabled in the manual mode
The status of the microphone and loudspeaker button in an active call is updated correctly even if the screen changes
When changing the language, the page title is updated correctly
All texts on the call forwarding settings page are displayed in the selected language
Cloudya Mobile App iOS
Current version:
iOS 1.1
New features:
Introduced a pickup call feature allowing the user to easier get an incoming call from another extension in the pickup group by simply clicking on the "pickup call" button; the green pickup call button appears next to the name/number when a function key extension receives a call
Improvements:
When a call is made to voicemail, the name of the caller is displayed in the call list instead of "Voicemail"
Bug fixes:
Adding participants to a dynamic conference works properly again
Fixed a bug causing a call with a suppressed phone number where a random name from the local phone book is no longer displayed
Cloudya Web App
Current Version
* 1.2
Cloudya Meet & Share
1:1 video or shared screen from a remote party is displayed in the “phone” view
New button in the “phone” view to start own video in an ongoing call
New setting to select the camera device in the list of input/output devices
New button in the “phone” view to share screen in an ongoing call
Ability to toggle between embedded or fullscreen mode
Ability to preview own video/shared screen
For a more detailed description how to use Cloudya Meet & Share, please consult the manual at https://www.nfon.com/en/service/documentation/manuals/cloudya/web-app/cloudya-web-app-manual/b-using-the-app/2-telephone-how-to-make-calls
Cloudya Web App
Current version:
1.2
Bug fixes:
Fixed a bug causing a call failure if no microphone was connected to the computer
Fixed a bug causing an incorrect Busy Lamp Field (BLF) status display in the user detail view; the correct BLF status is shown regardless whether the contact state is unregistered, ringing, available or busy
Fixed a bug in the user portal where you could find already created users in the list of users to be imported; this is not displayed anymore
Improvements:
Changed the maximum ringing duration of a call from 60 to 120 seconds
Improved the visual alignment of the conference room title with the arrow icon and added space between the conference room name and the amount of participants
The button to add a call forwarding profile is now greyed out when the button is disabled
When users attempt to save a call forwarding profile that already exists, they would now receive error messages in their chosen language
The call forwarding settings are now also available under the URL https://start.cloudya.com/call-forwarding
The snack bar displays error messages for a longer time, making them more noticeable for users
Contact search is performed only when the search request of the user contains characters or numbers, but this does not happen when it is just an empty string.
The list of users in the user portal always shows their permissions (green tick); this information was previously unavailable
Cloudya Mobile App Android
Current version:
Android 1.2
Improvements:
The user can copy telephone numbers from/to the clipboard to/from the dialpad
The version number of the app is displayed in the user menu
On incoming calls and in the call lists, the person name to a phone number is always resolved with priority against the phone book of the Android device
After a participant has been taken into a dynamic conference, all calls become unhold
A call is now signalled with vibration when the Cloudya App is in the background
Adjustment of the font size for username and password in the login screen
The scrollbar is only shown in the phone book display if necessary
A incidental double tap in favourites, call list entries and search results is prevented
If navigate to the home screen during an active call, the Cloudya App is actively placed in the background. The user can bring the app back to the foreground at any time via the task menu
It is not possible to log out of Cloudya without an internet connection, the user is now asked logging out when online
Bug fixes:
The date format of an incoming voicemail is now correctly formatted
In the receipt date of a missed call, a leading 0 is now displayed until the 9th calendar day
If no forwarding is set for a new extension, the forwarding option cannot be activated
The BLF icons of the participants in the detail view of a subscribed conference are updated correctly
All changes in call forwarding are now saved in complete form
Administration Portal
Current version:
1.11.1.0
Improvements:
A bulk operation flag for creating a base with assigned ports has been added
A validator to avoid problems with device names has been added
The DID destination selection (drop-extension,destination,emergency-destination) has been improved
Bug fixes:
Various internal bug fixes
Administration Portal
Current version:
1.10.9.0
Bug fixes:
Fixed a bug making the activation of multiple NCTI Pro devices possible
Various updates and bug fixes
Cloudya Web App
Current version:
1.1.16.1
New Features:
Introduced a pickup call feature allowing the user to easier get an incoming call from another extension in the pickup group by simply clicking on the "pickup call" button; the green pickup call button appears next to the name/number when a function key extension receives a call
Introduced a pickup call feature allowing the user to get an incoming call from another extension in your pickup group by simply clicking on the global pickup call button which appears to the right of the search field when another extension in the pickup call group receives a call
A new 1.1.5 Desktop App release for Mac is available for download in the WebApp under Settings/Download
Cloudya Desktop App Mac
Current version:
1.1.5
Bug fixes:
Fixed a bug causing the app not to request microphone permissions on an initial use of the Desktop App; after the user has logged in, the app requests the user to grant the microphone permission
Fixed a bug occasionally causing the Cloudya logo not to be shown in the app menu
Fixed a bug causing the button overlap in the conference view
Fixed a bug causing the app to reload by itself without the user initiating it
NCTI Standard Mac
Current version:
4.4.5
New Features:
Enabled NCTI standard to use AppleScript files for call handling that send Apple Events to 'System Events'. Before this change, calling such an AppleScript led to an error message. Now, the user will be asked to grant (or deny) permission.
Added support of Yealink T5 series phones with firmware version 85
Improvements:
Improved firmware detection to support Yealink T53, T53W, T54W, and T57W phones in scenarios where they previously were only supported in the first connection attempt
Updated the help link
Removed superfluous double slash from the beginning of phone numbers that are being dialed from Outlook via a click on the phone icon
Administration Portal
Current version:
1.10.8.0
Bug fixes:
Fixed a bug causing the incorrect drop down position and size
Fixed a bug causing several issues with customer emergency number lists; customer emergency number lists are limited in size and scrollable
Fixed various internal bug fixes
Improvements:
Updated and added translations for labels and tooltips
Cloudya Web App
Current version:
1.1.16
Bug fixes:
In the conference room view, a bug which caused the app to display the self-mute button has been fixed; mute all button is displayed
A bug causing the button overlap in a conference has been fixed
A bug causing the link to the App Store or Google Play Store to disappear if a user navigated in the Cloudya app in the landscape view has been fixed
In the conference view, a bug causing the colour overlap (light blue text with the green background) has been fixed; the blue text has been replaced with the white text; improved readability
A bug making adding/editing a call forwarding destination has been fixed; it is possible to add/edit call forwarding destinations
A bug causing the send fax button to be colourless has been fixed; the send fax button has the correct colour
A bug making it impossible to unmark a fax number as favourite once it has been marked as favourite has been fixed; it is possible to change the selection
A bug causing the download links in the App Store and Google Play Store not to be working has been fixed
A bug causing the Sennheiser websocket to remain open after the user has logged out from the app has been fixed; the websocket connection is closed after the user is logged out
A bug causing the app to reload by itself without the user initiating it has been fixed
A bug causing the drag area to be invisible and making it impossible to initite a call via Drag&Drop has been fixed
A bug causing two microphone icons to appear in the conference view has been fixed
In a dynamic conference, when starting a second call while the first call is already in progress, the button name has been changed from "add participant" to "start a new call"
Improvements:
In a dynamic conference, when starting a second call while the first call is already in progress, the button name has been changed from "add participant" to "start a new call"
Some translations have been optimised
Provisioning
Current version:
2020-07-23
Bug fixes:
Yealink: translation errors and typos in the Dutch language have been corrected
Yealink: in a call transfer, the callee's phone number is displayed in the local history after the call was ended
Polycom Soundstations: dialling from the local history is now possible
Polycom VVX: the auto dial timer is working after it has been set in the administration portal
Snom: it is possible to set VLAN settings for Firmware 10.1.x and higher
Gigaset N870/N670: it is possible to set distinctive ringtones for internal and external calls for Firmware 2.33 and higher
Improvements:
Yealink: provisioning and service menu have been accelerated
Administration Portal
Current version:
1.10.7.0
Bug fixes:
Performance improvements when editing timecontrol service, ivr service, group service, skill service, queue service
Improvements:
Updated and added translations in Polish and other languages
Cloudya Mobile App Android
Current version:
Android 1.1.1
Bug fixes:
Various crashes which mainly occurred under Android 10 have been fixed
Cloudya Web App
Current version:
1.1.15
Bug fixes:
Ringtone on/off button will now properly switch the ringtone on and off
The button label to switch to system configuration is now shorter in several languages
The buttons to select/delete multiple contacts now have the proper color
The language selection on the login page now uses the proper hover effect
The call history detail view now shows a trashcan icon to delete the entry
Editing source based call forwarding rules can now be cancelled correctly
The view will no longer switch to the active profile when editing an inactive call forwarding profile
A loading indicator is now shown when saving a fax cover sheet
When changing the password, the password hint is now shown next to the password field
Administration Portal
Current version:
1.10.6.0
Bug fixes:
Performance improvements for target selection in time controlled services
Cloudya Mobile App iOS
Current version:
iOS 1.0.7
Bug fixes:
A bug causing a Cloudya user not to hear the other party during an active call when switching the internet connection between Wi-Fi and 4G has been fixed; the audio connection functions in both directions
A bug causing the ringtone to continue after the call has been taken has been fixed; the ringtone stops as soon as the call is taken
Cloudya Mobile App Android
Current version:
Android 1.1
Bug fixes:
When the user changes the call forwarding profile in another Cloudya client, the call forwarding profile is correctly updated in the app
In call forwarding, if a syntactically correct phone number is entered, a message "should this phone number be saved" with an OK button is displayed; it is possible to add the number that is not in the phonebook
If changes are made to the call forwarding profile, they are only made to the default profile. If another call forwarding profile is activated, the system switches to the default profile when changes are made
Several bugs causing unexpected behavior in the call forwarding settings have been fixed, e.g. in optical signalling of activated call forwarding, adding telephone numbers
A bug causing history and call forwarding profiles not to load has been fixed
A bug causing a conference not to end for other participants after it has been ended by the moderator has been fixed; a conference app is ended for all participants when ended by the moderator
When a call is received from an unknown number, the phone number is displayed instead of the SIP number
A bug causing a vibration of the device during an active call when the user receives a second call has been fixed
A bug causing a ringtone during an ongoing VoIP call when receiving incoming GSM calls has been fixed; incoming GSM calls are signalled with a call waiting indicator (if activated), not with a ringtone
A bug causing a value to be displayed under categories in the settings (app notifications) on some Samsung smartphones has been fixed; "Cloudya" is displayed under categories
A bug causing the disappearance of the language selection when going back to the login page after having previously accessed the imprint or the terms and conditions has been fixed; the language selection is available
A bug causing a call to a queue, time control service or other service when calling back a caller via the call history has been fixed; the original caller is called from the call lists
The correct "Data Protection" label has been integrated for English, French and Dutch
For German language, the hint text for entering the username and password in the input field has been corrected
A bug causing a constant value to be displayed when no phone number has been selected in call forwarding has been fixed; the entry remains empty
A bug causing missed calls not to be displayed in the app has been fixed; missed calles are displayed both on the device and in the call history
A bug causing incoming call not to be displayed on the lockscreen of the device if the app is not running in the background has been fixed; the incoming call notification is displayed on the screen
Improvements:
Search results in the phonebook are updating and displayed faster
It is possible to move the incoming call screen either by tapping or by swiping up/down
A warning message is displayed to the user if she/he tries to log in or reset the password without an existing Internet connection
The app requests missing but required permission after the start
Languages can be selected in the app even if the corresponding language pack has not been installed
Administration Portal
Current version:
1.10.4.0
Bug fixes:
A bug causing an incorrect skill login/logout tooltip has been fixed
Cloudya Web App
Current version:
1.1.14
Bug fixes:
In Firefox, the red microphone icon in the address bar disappears as expected when a call is ended
A bug that made creating a call conference impossible when quickly double-clicking on a conference object has been fixed
In call forwarding, when duplicating profiles, the appearance of the select profile dropdown list has been improved
A bug that caused the incoming call dialogue to stay active after the call was answered using a headset button has been fixed
When no audio device is available, the audio settings icon shows "No audio device found or missing permission"
A bug that made two simultaneous calls possible has been fixed
If the option "Allow external number" is not activated in the Administration Portal, the user reveices an error message "You are not allowed to use an external number as a destination" and the loading spinner disappears
In the system configuration, scrolling is possible when searching for users
In the system configuration, the list of licences is scrollable
Cloudya Web App
Current version:
1.1.13
Bug fixes:
A bug that caused a reload of all the png files when entering a new character in the searchbar has been fixed
A bug that caused the deletion of the first voicemail in the list has been fixed; it is possible to delete the selected voicemail
Better wording for call waiting indication has been implemented ("saving call waiting"/"call waiting has been saved successfully")
Snackbar is fully visible on top of the darker background
A bug that caused the call dialogue to stay active after the call has been cancelled has been fixed
If the callee is busy, the caller can request a call back
Participant list in a conference room view is scrollable
It is possible to send a fax independently of the fax number formatting (with spaces or without)
Missing translations for call forwarding, skills, queues and eFax have been added
Joining a conference room and transferring a PIN has been made more reliable
When making changes in a call forwarding profile, the app shows the selected profile
A bug that cause the duplication of the names in the conference participants list has been fixed
The "incoming call" dialogue has been optimised
If an already existing name for the call forwarding profile is entered, the user receives an error message
Missing translations have been added
Call forwarding profiles are sorted by number instead of the name (the older forwarding profiles are at the top, after the default profile)
When entering the system configuration, the confirmation dialogue has been removed
The add button in the migration wizard is no longer blank
Obsolete sorting options have been removed from the migration wizard
In migration wizard, a selection of either "app" or "admin" is no longer necessary to receive a Cloudya welcome mail with the activation link
A bug that caused a console error when accepting an incoming call has been fixed
Improvements:
Faster page loading has been enabled
Search filter has been optimised
Administration Portal
Current version:
1.10.3.0
Bug fixes:
Member selection for group services has been made faster
Improvements
Maximum use count for database connection instances for stability has been increased
NCTI Standard Mac
Current version:
4.4.3
Bug fixes:
A regression of release 4.4 that prevented LDAP search from working and caused the application to crash on recent macOS releases when LDAP search was activated has been fixed
A regression of release 4.4 in the Contacts plugins that caused the Contacts app to crash on macOS releases up to 10.13 has been released
A regression of release 4.4 that prevented the names and remote call states from being displayed in the Local Users window has been fixed
A regression of release 4.4 that prevented the app from being able to access the macOS contacts on macOS 10.15.1 has been fixed
A bug that could have caused the application to crash if specific debug values were set has been fixed
Improvements:
The app has been adapted to tightened notarisation requirements from Apple
Support for firmware versions 10.1.42.14 and 10.1.49.11 of Snom phone models D385, D735, D765, and D785 has been added
Administration Portal
Current version:
1.10.2.0
Bug fixes:
It is also possible to save call forwarding to external numbers
Improvements
Maximum use count for database connection instances for stability has been increased
Cloudya Web App
Current version:
Web App 1.1.12-9
Bug fixes:
The app does not carry out an automatic screen reload for Mac OS X (the same applies to the desktop environment V1.1. and higher)
Administration Portal
Current version:
1.10.0.0
Improvement:
Preperational deployment for further security improvements
Administration Portal
Current version:
1.10.1.0
Bug fixes:
Rule sets are available when cancelling call forwarding for new profiles
Nsoftphone
Current version:
11.9
New features:
A TAPI server functionality
Further provisioning handler for the RegisterWizard
New Parameter-Whitelist container for XML Provisioning
New TCP connector
Enhanced XML provisioning
Register Wizard XML Provisioning
Initial & Hotdesking Provisioning
Greek language
Bug fixes:
SIP SDP has been corrected
Memory leak due to high memory usage has been fixed
Errors in the external configuration handler have been fixed
Phone shows the correct number of the selected "9" TAPI device lines
An error in the backup repository handler interfering with the configuration file has been removed
An error in the outlook receiver has been fixed
An error during the phone setup (MS Unicode error) for Microsoft Windows B1909 has been fixed
Preferred-identity issues have been fixed (anonymous_with_double_brackets and further bracket issue)
A bug causing a crash when no network is available (codeword: netherland FIX) has been fixed
The AddIn input field accepts inputs after Microsoft Outlook changes
A Microsoft update error for Windows 10 1903 in combination with Office 2016+ has been removed
UI has been fixed (Main form repainting)
RTP Issue during phone calls has been solved
French language resources have been improved
German language resources have been improved
A lot off small and important issues have been solved (e.g. Brand name issue, GUI hopping, Icon issues...)
Security nag which came with the MS Office Updates in Q1 2019 has been fixed
A bug causing software crash under certain network conditions has been fixed
Some typos have been corrected
DNS issues occuring under certain circumstances have been solved
Error in TCP Stack has been fixed
TAPI error during atteneded transfer has been removed
Marker bit causing issues in the RTP audio stream has been resolved
An error in Updater has been removed
SRTP/TLS errors have been fixed
Improvements:
TCP connector has been improved
Code signing certificate has been changed to Sectigo (formerly Commodo)
Decoding engine has been improved
XML importing logic has been changed
Starting process has been improved
TAPI services have been improved
IPC handler has been further improved
RTP_event (DTMF) has been improved
IPC handling has been improved
Crypto engine has been improved
License module has been enhanced
RDP handling has been improved for better audio quality
Packet handling has been improved for better jitter behavior
Backup handler has been improved to solve "Bad configuration"
DTMF has been improved
The jittering behavior has been improved
DTMF signaling has been improved
Logging information has been improved
Cloudya Web App
Current version:
Web App 1.1.12-8
Bug fixes:
The app displays internal eFax extensions and the global phone book entries
The account activation link is active for 7 days since the account creation
The name of the default call forwarding profile can be changed
Improvement:
All fax messages for an extension can be deleted
Cloudya Mobile App iOS
Current version:
iOS 1.0.6
Bug fixes:
The call forwarding indicator is correctly displayed; there is no more overlapping with other UI elements
A transfer of a current session to another mobile device has been enabled
DND status is carried over to another device after logging out and then logging in, independently of the platform (Android or iOS)
Joining a conference room and transferring a PIN has been made more reliable
Improvements:
The status bar has received a colour scheme with a higher contrast to improve readability
Cloudya Mobile App Android
Current version:
Android 1.0.4
Bug fixes:
Response time of the app on the first incoming call when the app is restarted has been reduced
A second login on devices even without a SIM card or an existing session has been enabled
A second incoming call receives a "busy" signal or is forwarded if the call waiting indication has been set or the call forwarding has been activated
"Busy" is displayed both visually and audibly when DND has been activated
Further languages have been added to the dialogue "toggle conversation"
A behaviour in which BLFs, call history anf favorites were not updated anymore after a certain amount of time has been fixed
A GSM number is registered in the correct format after installing the app
The call volume for the Samsung Galaxy S10 has been adjusted
When the app is closed and the phone is locked, all missing calls are shown on the screen and incoming calls are displayed on the screen with "accept" or "reject" options
Improvements:
App stability when receiving a GSM call has been optimised
App is available in German, English, Spanish, French, Italian, Dutch, Polish and Croatian
Administration Portal
Current version:
1.9.55.0
Bug fixes:
Deleting extentions is possible even if some APIs fail
The "Delete after sent" checkbox has been reenabled for eFax
Improvements
Logs for Patton and other APIs for faster problem detection have been improved
Neorecording
Current version:
6.3.0
Bug fixes:
Downloading multiple files from POWERplay Web has been made possible
ZIP file for downloaded recordings in POWERplay Web has been adjusted
Wording in export dialog box has been changed
Long recordings (> 30 min.) can be replayed in POWERplay Web
User Call Activity Detailed Widget no longer causes long loading times when logging into Insight Neo
User Call Activity Detailed Widget is displayed correctly
User right „Has access to employees and their data” no longer permits users to change the tenant’s superuser account
Improvements
New user interface design with NFON's look & feel has been developed
New domain: neorecording.nfon.com has been created
New Audit Trail Module in system monitoring has been added
Litigation Hold function in POWERplay Web has been added
WEBcommand license (BETA) for web-based recording control has been added
CLIENTcommand has been enhanced
POWERplay Pro has been enhanced
Recording content validation has been added
System notification when the system is about to delete recordings has been added
Cloudya Web App
Current version:
Web App 1.1.12-7-1
Bug fixes:
Participant list in a conference room view is scrollable
More than 25 unassigned phone extensions are shown
A Cloudya user receives a welcome email even when the first and last name fields are left blank and can set a password
A primary extension is removed from the user when the extension is deleted from the user; it is possible to add new/same phone extensions
The error when creating a user via the migration wizard has been removed
The error when resetting the user password as admin has been removed; a user receives a reset password email, can define a new password and log in
Password change has been made more reliable
Cloudya Web App
Current version:
Web App 1.1.12-7
Bug fixes:
Participant list in a conference call is scrollable
No incoming calls are possible when DND is active
The error message for external incoming calls in the browser console bar has been removed
An external call forward is correctly displayed when using control codes (for more information, visit https://www.nfon.com/en/service/documentation/overviews/product-overviews/functions-via-codes)
In the backend, each user belongs only to one customer account (the user can have multiple other accounts for administration, but can only belong to one customer)
Backend responds when call forward is active
A Cloudya user receives a confirmation email after a passwort reset
Improvements
Contract synchronisation with the backend ensures users have all permissions in Cloudya
Cloudya Web App
Current version:
Web App 1.1.12-6
Bug fixes:
Call forward rules can be set to anonymous to filter unknown callers
Call history displays who has redirected a call
Dynamic conference view is fully shown in the correct language
The participants list is refreshed when someone leaves a conference
Calls do not get signalled when "do not dial" is set
Call modal dialogue closes on its own when using Click-to-dial
Correct date and time settings of voicemail recordings are displayed
Call forwarding bar is shown again
eFax history shows the correct time of an incoming fax
Correct number is displayed for an eFax
Access to NFON global directory is set in the service portal
Improvements
Search pace and "privacy by design" are improved
Search functionality is optimised
Sort order in the Wizard is improved
Error message "Add Extension" is handled properly
Direct login to system configuration via an html link is possible
Cloudya treats the "busy state" the same way as a desktop telephone
Cloudya Mobile App Android
Current version:
Cloudya Mobile App Android 1.0.3
The new Cloudya App includes following features:
Improved Stability and Performance
Improved user experience
Reliable core telephony
Answer / Hang-up
Hold / Resume
Call transfer
Mute / Unmute
DND
Notifications for missed calls
Bluetooth / Handsfree support
Answer Calls from Locked Screen
We recommend logout & deletion of older Versions before installation of 1.0.3. Compatible with Android 8.0 and later versions.
Cloudya Mobile App iOS
Current version:
Mobile App 1.0.5
Bug fixes:
Resolved audio problems on second incoming call
Resolved problem with login page during start up
Resolved calls falsely answered with busy
Resolved paste problems when copying phone numbers
Resolved audio problems when switching between VOIP and GSM call
Resolved CAPTCHA problem when resetting password
Resolved click to call problems if VoIP is deactivated
Resolved call initiation from call history problem if VoIP is deactivated
Resolved local contact photo is now displayed
Resolved dial problem if previously entered number is deleted
Improvements:
Overall stability and performance has been improved
Initiation of dynamic conferences has been improved
Stability of search component has been improved
Local contact search has been improved
Cloudya Web App
Current version:
Web App 1.1.12
Bug fixes:
Correct user notification in German / English upon call termination
Loading spinner is animated again
Resolved problem when sending fax without cover sheet
Details in fax cover sheet are displayed correctly
Password reset E-mails are sent out when requested
All available and linkable extensions are displayed now
Function codes with leading # character can be saved
Improvements:
Improved permission check for setting external call forwarding
E-mail templates were adapted to comply with the HTML standard
Web App can be used in two browsers simultaneously without being logged out after closing one of the browsers
Accessing settings has been improved
Cloudya Web App
Current version:
Web app 1.1.11
Bug fixes:
Call waiting indication (CWI) now works correctly
Fax history with more than 25 messages displays now latest faxes correctly
Memberlist in conferences is now presented correctly
Improvements:
User experience for audio jack has been improved
Cloudya Web App
Current version:
Web app 1.1.10
Bug fixes:
The landing page will be displayed in user’s localised language without reload flicker now
The UI of the fax cover sheet view has been improved
The entries of the fax history view are sorted better now
The outbound call functionality is more robust now
Multiple performance optimisations have been made
Faxes can now be send with covers again
Internal fax recipient numbers will now be displayed again
Voicemail for legacy accounts will now be supported in a better way
Better support for clients with multiple phone extensions
The system displays better help in cases when sending faxes is not permitted
Provisioning
Improvements:
Enabling of two factor authentication for following Yealink devices (SIP-T19P_E2 / SIP-T41P / SIP-T41S / SIP-T42G / SIP-T42S / SIP-T46G / SIP-T46S / SIP-T48S / SIP-T52S / SIP-T53 / SIP-T53 / SIP-T53W / SIP-T54S / SIP-T54W / SIP-T56A / SIP-T57W / SIP-T58A / VP59 / CP920 / CP960)
Provisioning
Improvements:
Enabling of two factor authentication for following Yealink devices (SIP-T48G / SIP-T40G / SIP-T40P / SIP VP-T49G & CP860)
Cloudya Web App
Current version:
Web app 1.1.9
Bug fixes:
The compatibility with INFO dual tone multi-frequency (DTMF) and call recording has been improved
The help mode switch is now working flawlessly
Long favourite names will now be supported in the telephone view
Long favourite names will now be displayed better in the conference view
Contacts can now be deleted from search lists
Usability and convenience of the login screen menu has been improved
User interface for multiple call forwarding has been improved
Cloudya Web App
Current version:
Web app 1.1.8
Bug fixes:
The login button behaves correctly when using Chrome autofill to enter credentials now
Fax history with more than 25 messages displays latest faxes correctly now
No PIN is requested anymore when calling a subscribed conference room from the context menu
Cloudya Web App
Current version:
Web app 1.1.7
Bug fixes:
Conferences can now be terminated correctly by clicking on the hang-up button when using Firefox.
Audio device settings made in the app are considered correctly now. Audio is passed via the configured device.
Cloudya Web App
Current version:
Web app 1.1.6
Bug fixes:
User permissions are now stored correctly in app settings
When adding a contact from the detail view of a call history entry, the telephone number is correctly prefilled in the add dialogue now
A superfluous blank line on top of the fax cover sheet list view has been removed
Go back button in the delete contact dialogue is now visible on screens with less than 1280px
New Desktop App Download is available
Cloudya Web App
Current version:
Web app 1.1.5
Bug fixes:
Call initiation using the context menu via a right-click works correctly now
Newly subscribed conference rooms are no longer listed twice. Rooms are now only shown once
Labels in the settings menu show the full language name instead of two-letter country code now
Check boxes in the edit mode of the contact section are now correctly ticked when selected
Administration portal
Current version:
Administration portal 1.9.46.0
Bug fixes:
Deleting of extensions from device lists under Skype for Business / Microsoft Teams devices is no longer possible. This was an error.
Cloudya Web App
Current version:
Web app 1.1.3
Bug fixes:
Queues are loading correctly again
When entering an external number in the call forwarding dialogue, the select button is now visible again
Generic sources are no longer offered for selection in call forwarding dialogues, if they have already been used in a profile
In conferences, add user and lock room buttons are no longer displayed to non admin users of the conference anymore
Voicemails can now be deleted again. The delete button is now visible.
Now the dial button remains grey as long as the telephony is offline
The name field in custom cover sheets of eFaxes is no longer mandatory
Name shortening in the conference view has been adjusted in order to avoid unnecessary shortening
The highlighting behaviour of the item list in the voicemail view has been adjusted
Faxes can now be sent again
Cloudya Web App
Current version:
Web app 1.1.2
Bug fixes:
On outgoing calls to destinations with permanent call forwarding (condition “always”), the caller sees now the correct name and number of the forwarding destination
When creating an ad-hoc conference no PIN is requested anymore
Improvements:
The info icon is now aligned properly with other call history entries
The header style is now correct
Cloudya Mobile App iOS
Current version:
iOS 1.0.1
Bug fixes:
Status notification „ringing“ is now shown correctly when calling a GSM number
A rare behaviour was fixed, during which buttons became invisible during the call, thus preventing the user from hanging up. Buttons are always displayed correctly now.
Cloudya Web App
Current version:
Web app 1.1.1
Bug fixes:
Busy or unavailable tones on outgoing calls are correctly played now
Initiating of an outgoing call to an external contact via the context menu works correctly now
Cloudya Desktop App
Current version:
Desktop App 1.1
Bug fixes:
The Windows desktop app displays incoming call notifications even when it is minimised now
Cloudya Mobile App iOS
Current version:
iOS 1.0.0
Bug fixes:
Audio works now properly at the beginning of the call; audio lag has been removed
User is now forwarded correctly to the login screen, if the session is invalid
Putting an external caller on hold now works correctly
Call history now displays the name of the local contact instead of the phone number only
Settings panel now behaves correctly when scrolling with a swipe gesture
Call function menu now behaves correctly while call is on hold
Function codes can now be called properly via BLF
Optimised call management. Incoming calls that arrive during the ringing phase of a concurrent outgoing call no longer overlay the outgoing call dialogue
Issue where no audio was transmitted on a second inbound call has been fixed
Display name is now updated with the new caller's name after transferring the call
Mobile app behaves correctly now when searching for non-existent entries
External numbers can now be added to conferences
Call option button now works as designed
Audio issue has been fixed, there was no audio when receiving a second call via GSM and returning to the first call
Ringing text is now shown consistently when making an outgoing call to a GSM number
Info button for ad hoc conferences was removed since there is no further info to display
Mute button in conferences now behaves correctly, the button now shows the status when a participant is muted
Permission dialog is now only shown once after installing the mobile app and logging in for the first time
"Register phones number" dialogue is only shown once now
Correction of the French translation of "call through number"
History call items are now loading correctly when selecting the info icon
Contact list is now loading correctly when forwarding a call
Call history now automatically updates properly after ending a call
DND status now works as designed
After the device name was changed in the iOS settings, the device name in the mobile app is immediately updated without a restart of the app
Call history shows now the correct list of outbound calls
Conference control icons order in conference rooms has been corrected, admin user and regular user now have the identical view
Cloudya Mobile App Android
Current version:
Android 0.2.1
Bug fixes:
Second incoming call is now shown correctly as a pop-up
Call function menu works properly while a call is on hold now
Conference controls are now displayed correctly in ad-hoc conferences
Function codes can now be called properly via BLF
Contact pictures are now loading correctly
Mute status is now shown correctly when a call is on hold and calling a second number
Mute button in conferences now behaves correctly, the button now shows the status when a participant is muted
Ring back tone now works consistently
"Call was ended" snackbar no longer inhibits the call view
Pressing the loudspeaker icon during ringing now correctly enables the loudspeaker
History and voicemail pages have been improved, empty pages don’t show endless loading spinner
Call through now works correctly for users with a registered GSM number
Mobile app is now always asking for a GSM number registration after re-login
Voicemail issue has been fixed, voicemails that have been played directly before logout of the app where played again after re-login
Text colour of the local contact search is now displayed correctly
After the device name was changed in Android settings, the device name in the mobile app is immediately updated without a restart of the app
Call history now displays the name of the local contact instead of the phone number only
Mobile app behaves correctly when searching for non-existent entries
External numbers can now be added to conferences
Call option button now works as designed
Correction of the French translation of "call through number"
Contact list is now loading correctly when forwarding a call
Call history now automatically updates properly after ending a call
DND status now works as designed
Administration portal
Current version:
Administration portal 1.9.41.0
Improvements:
Call forwardings for E164 Numbers will now work
Administration portal
Current version:
Administration portal 1.9.40.0
Improvements:
Improvements for future products
Cloudya Mobile App Android
Current version:
Android 0.2.0.2
Bug fixes:
Call through now works also properly with Android 10
Cloudya Web App
Current version:
Web app 1.0.21
Bug fixes:
Overall stability and performance has been improved
Source based call forwarding works correctly with numbers containing +
Directory entries are now visible again
Search in conferences works properly now
Calls answered via a Plantronics headset are no longer sporadically put on hold
Call forwarding using drag and drop works correctly now
USB identifier is not shown in audio settings anymore
Generic sources such as "All internal calls“ can now be used for source based call forwarding
Default audio devices are now kept if dis- and then reconnected
Faxes can now be sent to internal numbers as well
Ad-hoc conferences can now be created with external phone numbers
Migration wizard now works for large numbers of extensions as well
Function key targets are now pre-filled when added via content menu
Assigning phone extensions works properly now
Search results for phone / history and contacts section are now displayed correctly
Improvements:
User experience has been improved in order to comply with the style guide
Administration portal
Current version:
Administration portal 1.9.39.0
Improvements:
Improvements for future products
Cloudya Mobile App Android
Current version:
Android 0.2.0.1
Bug fixes:
Secure storage is working correctly on Android 10 now
Cloudya Mobile App Android
Current version:
Android 0.2.0
Bug fixes:
A call can now be retrieved properly after being put on hold
App works properly after re-login now
Call forwarding profiles are correctly selectable now
Voicemail history is shown correctly now
Using „call with“ on Samsung Galaxy S8 works properly with mobile app now
A security issue in the authentication mechanism has been fixed
Pop-up for registering GSM number is only displayed once before skipping registration
Ringtone is now audible when calling an external number
Ringtones are now working consistently
Member list of a conference is now shown correctly
Voicemails can now be played successfully
App now behaves correctly during start-up phase, after killing the app.
GSM numbers can now be registered correctly
DND works as designed now
Making outbound calls works consistently now
The app does no longer ask the user to re-enter his login data, after the app was killed
Signalling behaviour of incoming calls has been improved
Mobile app displays the correct information after transferring a call now
Mute status is now shown correctly when placing a new call, if the last call was ended by the interlocutor
Mute status is now handled correctly when caller unmutes callee that was previously put on hold while muted
Phonebook search is now case insensitive
The mobile will no longer continue ringing if the call is answered on a desktop phone
Mobile app can now be used over 3G networks
Security for sensitive data has been improved
When setting the App to DND and restarting it, it will now still be in DND mode.
Improvements:
The login process has been optimised
User experience in conference calls has been improved. Admins and users see different icons now
User experience for DTMF has been improved
User experience in ad-hoc conferences has been improved
User experience in displaying long names during the ringing phase when placing a call has been improved
User experience has been improved in order to comply with the style guide
Missing labels translations have been added
Overall stability and performance have been improved
Cloudya Mobile App iOS
Current version:
iOS 0.2.3
Bug fixes:
Now the mobile app properly ends a call after a timeout when iPhone goes offline
Editing of user settings works as designed now
Status message after call transfer has been corrected
An issue inhibiting the user from scrolling through the ″call through list″ has been fixed
An issue inhibiting the user from calling a number from his favourite list in the native contact app, when the mobile app was selected as preferred dialler, has been fixed
An issue causing a status delay, preventing the user from holding, transferring or hanging-up a call has been fixed
Phone number registration can now be done correctly during first login without App permissions interfering
C2D calls (call with feature) initiated by the iOS mobile app can now be hung up properly
When setting the App to DND and restarting it, it will now still be in DND mode
Call view displays the correct state after accepting another incoming call now
Scrolling through sessions after changing languages works properly now
Improvements:
Security and stability in the authentication mechanism has been further improved
Stability has been further improved. There are less dropped calls now.
User experience in conference calls has been improved. Admins and users see different icons now
User experience has been improved in order to comply with the style guide
Overall stability and performance have been improved
User experience in displaying long names during the ringing phase when placing a call has been improved
User experience in displaying devices with very long device names has been improved
User experience in ad-hoc conferences has been improved
User experience for iPhone X, Xs, Xr has been improved. Colour in the notch area and in conference mode is displayed correctly now
User experience in muting and unmuting call has been improved
Provisioning
Bug fixes:
Polycom VVX: Polish phonebook key has been fixed and is now visible
Yealink: new German labels have been added
Cloudya Web App
Current version:
Cloudya Web App 1.0.20-1
Bug fixes:
Search for call history will now return proper results again
Detail view for call history and voicemail no longer show a page loading indicator
Administration portal
Current version:
Administration portal 1.9.38.0
Bug fixes:
Function key editing is no longer very slow or running into timeouts
Call forwarding source can now be edited in user defined call forwarding profiles
When resetting the password, the system communicated an error. This has now been fixed.
Improvements:
Adjustment of French labels in the administration portal
Improvement in primary device definition when activating devices
Cloudya Desktop App
Current versions:
Cloudya-1.1.0-win
Cloudya-1.1.0-mac
Improvements:
The Desktop App will now work as a browser of the Web App
The Desktop App will now automatically stay up-to-date to the latest version of the Web App
The Desktop App does no longer need to be updated for new versions of the Web App
The Desktop App will no longer require an update for every new version of the Web App
Cloudya Web App
Bug fixes:
Password reset e-mails are now being sent out correctly again
Call forwarding profiles can be added again
Cloudya Mobile App iOS
Current version:
iOS 0.2.2.1
Bug fixes:
It is now possible to initiate VoIP calls via 3G mobile networks
The status of an attended transfer is no longer shown as successful prematurely
Search will now search for conference services in the list of subscribed conferences
Audio is properly muted for conference rooms on hold
It is now possible to initiate ad-hoc conferences
In ad-hoc conference calls, the list of participants is now properly shown after putting participants on hold and resuming
It is now possible to transfer calls which are on hold
The list of conference rooms is now refreshed after login
Muting calls works correctly now
Successful transfer will no longer result in “all calls on hold” shown
In conference calls, the proper controls are now shown to moderators and participants
The list of call through numbers can now be properly scrolled
Calling from the native iOS phone app “favourites” will now properly initiate the call through Cloudya
The call status & controls are now immediately available for ongoing calls
The permission dialogue will no longer interrupt the registration of the mobile number on first launch of the app
The UI will now react normally after a call was initiated with another “call with” target such as a desk phone
The DND status is not properly shown after launching or restarting the app
A second incoming call is now properly shown in the app when answered
Improvements:
UI improvements for dynamic conferences
UI improvements for the “call with” dialogue
UI improvements for the “notch” on iPhone X, Xs & Xr
Improved UI for ongoing calls with participants with very long names
Provisioning
Bug fixes:
All devices: Call forwarding target is now shown in display
Yealink CP920: Deactivation of key tones
Improvements:
Yealink firmware 84: Adjustment of misleading labels
Yealink T57W: Enablement of special characters and German umlaut in virtual keyboard
Cloudya Mobile App Android
Current version:
Android 0.1.8
Bug fixes:
Rollback from Version 0.1.7
Cloudya Web App
Bug fixes:
Calls to extensions on DND will now be signaled as “busy” instead of displaying an error code
When telephony is not available, outgoing calls will now result in an error dialogue
The app will now detect and recover more reliably, when telephony is not available
Resuming outgoing calls on hold works again now
Sending faxes works again now
It is now possible to send the same PDF multiple times
The app menu is always shown even when the user has no extension assigned
The dialogue for fax details now looks as intended
Cloudya Web App
Bug fixes:
Browser cache does not need to be cleared manually anymore. New changes will be displayed directly
Sending of eFax files works correctly in all scenarios
Issues related to duplicated ringing tone and endless ringing are fixed
User is not logged out anymore when entering the wrong password for switch to system configuration
Improvements in system configuration (session end handling, delete button, mouse hovering, display and scrolling of users, only supported tariffs are listed)
Displaying of the calling party number when calling via non default trunk now correct
Resetting password possible from mobile phone
Call through is working with all number formats
Emoji's are now supported for device names
Logout from a queue using Web app is possible
Various improvements on performance, stability and reliability
Several UI adaptations (icons for conference and incoming calls, call forwarding display, dragging of favourites for call initiation, USB identifier for audio equipment removed, colours and animation on the login page)
Administration portal
Current version:
Administration portal 1.9.37.0
New features:
Call forwarding rules can now again be created via the administration portal
Bug fixes:
Confirmation behaviour in the source based call forwarding dialogue corrected
Performance improvements in the source based call forwarding entry
Improvements:
Adjustment of French labels in the administration portal
Device type name improvement
Handling of edge cases in the primary device settings
Cloudya Web App
In case the update changes do not appear immediately, we recommend clearing the browser cache. Find more information on how to clear the Google Chrome cache here.
New features:
UX improvement for outgoing calls – automatic switch to phone view
Diverse UI Improvements
Bug fixes:
Failed call attempts are now shown with the proper failure code
Changing the “call with” setting will no longer trigger unwanted calls to conference rooms
Help for initiating new calls now properly shows “new call” instead of “add participant”
Search will now search for conference services in the list of subscribed conferences
On new calls the microphone is no longer shown as muted if it was muted in the last call
Initiating a new outgoing call will automatically switch the view to telephony
Call forwarding to groups, queues & skills now work as configured
Conference room controls have been improved, in particular in the following points:
In conference calls, participants don’t see the controls for admins anymore
In conference calls, moderators can now correctly toggle mute for all participants
In conference calls, moderators can now mute / unmute is each participant individually
In conference calls, the icons for hang up and mute are now shown side by side
In conference calls, the mute icon is now always red for muted participants
In ad-hoc conference calls, the list of participants is now properly shown after putting it on hold and resume
Conference rooms will now show the correct status and number of participants in the overview
System Configuration: e-mail addresses are now properly validated during user creation
System Configuration: the list of all users shows all columns properly indented
System Configuration: The search bar is no longer shown in for the migration wizard
Administration portal
Current version:
Administration portal 1.9.36.0
New features:
Adding of duplicated numbers will now be avoided. Extensions cannot have same numbers as emergency numbers.
Bug fixes:
Several security improvements
General bugfixes and improvements
Improvements:
Adjustment of French labels in the administration portal
Ncontrol
Current version:
Ncontrol 4.15.22
Bug fixes:
The profile number will now be displayed in front of the profile name under the call forwarding settings
Adjustment of French labels in the product
General bug fixes and improvements
Cloudya Mobile App Android 0.1.6
Changes:
It is now possible to initiate ad-hoc conferences
Conferences can now be properly terminated for all participants by the moderator
Conferences initiation no longer offered if there is only one single call on hold
The list of conference rooms is now refreshed after login
It is now possible to transfer calls which are on hold
The status of an attended transfer is now longer shown as successful prematurely
Cloudya Web App
In case the update changes do not appear immediately, we recommend clearing the browser cache. Find more information on how to clear the Google Chrome cache here.
New features:
Ad-hoc conferences can now be initiated also without consultation
Bug fixes:
It is no longer possible to assign an already assigned extension to a user
The date format in call history is correct now
Cloudya Web App
In case the update changes do not appear immediately, we recommend clearing the browser cache. Find more information on how to clear the Google Chrome cache here.
Bug fixes:
Ringback tone on outgoing calls is now played on the right audio device
No more one-way-audio when changing microphone/speaker setting on operating system level during a call
Queues can now be sorted alphabetically
Source based call forwarding settings are now working again
Cancelled incoming calls are no longer shown in the phone view
Dialling star codes with two leading asterisk-character is now possible (e.g.**11)
A few UI improvements
Cloudya Mobile App Android
Current version:
Android 0.1.5
New features:
Callthrough number selection depends on your country location now
Redial via call button
The default time format has been changed from am/pm to 24h
Bug fixes:
Reliability on signalling incoming calls has been improved
Transfer is now possible also for incoming calls
One-way audio issues after hold/unhold have been fixed
Ringback tone on outgoing calls is now played in all situations
Cloudya App does no longer crash when a call is initiated via the native dialer app
Improvements for online/offline mode detection
Call forwarding settings are working again
When adding a second call it is now possible to call an external number
Missing translations have been added
A few UI improvements
Cloudya Mobile App iOS
Current version:
iOS 0.1.8
Bug fixes:
Improvement of the search layout
When adding a 2nd call it is now possible to call an external number
Visual feedback after a call was ended
Stability improvement in poor network conditions
Cloudya Mobile App iOS
Current version:
iOS 0.1.7.1
New features:
UI for iPhones with notches (e.g. iPhone X) has been improved
Callthrough number selection depends on your country location now
The handling of multiple external audio devices (e.g headset, hands-free devices) has been optimised
Redial via call button
The default time format has been changed from am/pm to 24h
Bug fixes:
iOS permissions (e.g. microphone access) are now asked again if the app is de- and reinstalled again
The reaction speed for the search component has been improved
Transfer is now possible also for incoming calls
One-way audio issues after hold/unhold have been fixed
Ringback tone on outgoing calls is now played in all situations
Mobile app starts also during an active GSM call now
Call stability has been improved in instable Wi-Fi environments
Reliability on signalling incoming calls has been improved
Missing translations have been added
A few UI improvements
Cloudya Web App
In case the update changes do not appear immediately, we recommend clearing the browser cache. Find more information on how to clear the Google Chrome cache here.
New features:
The default date format has been changed from dd/mm/yyyy to dd.mm.yyyy per default
UX Improvement for Call Transfers – Unneeded UI elements have been removed
Bug fixes:
Changing the audio input device during a call does not put the callee on hold anymore
Conference rooms can now be found again via search
Attendent transfer is now working also for incoming calls
Call swap/unhold a callee is now working again
Oneway audio issues in some situations are fixed
It is now possible to transfer callees that have both originally called you
System Configuration: Adding an existing user to a new Customer does not trigger a new welcome mail anymore
System Configuration: Sorting users alphabetically in the System Configuration is now working correctly
Cloudya Desktop App
Current versions:
Cloudya_win_1.0.3
Cloudya-1.0.12-mac
Bug fixes:
ReCaptcha is now working correctly in case of a failed login
Login works correctly when "Remember me" is selected
and all features and bug fixes mentioned below in the Web App release
Cloudya Web App
In case the update changes do not appear immediately, we recommend clearing the browser cache. Find more information on how to clear the Google Chrome cache here.
New features:
The Web App version number is now shown on the info page
The default time format has been changed from am/pm to 24h
Bug fixes:
eFax entries in history can now be deleted
Orbit/call-pull button will now be shown on running calls on the extension
Settings: user name changes are no longer discarded when the account is changed in the top of the page. A new modal validation window was added.
Audio device settings are now no longer lost when the PC is woken up from idle mode
Icon to redirect call to voicemail is now displayed correctly
Call forwarding profiles button is now shown instantly after creating the first profile
The “cancel” icon is no longer missing in call popups for failed calls
The Web App no longer terminates active calls when starting a download
Login app sound is now triggered correctly when starting the app
System Configuration: user changes are no longer discarded when the account is changed in the top of the page. A new modal validation window was added.
System Configuration: an extension can no longer be linked to multiple users
System Configuration: when deleting a user which is in multiple accounts from one of the accounts, deleted the user completely. This is now fixed
Improvements:
Improvement of GUI elements during an active call. In ringing state, when trying to reach somebody, an incoming call will not be signalised.
Cloudya Mobile App iOS
Current version:
iOS 0.1.4
Bug fixes:
When trying to start an ad hoc conference and cancelling the call to a second party, while the first call is still on hold, the app was not responding to any of the two calls. This is now fixed and ad hoc conference initiation works correctly.
The call-through number was changed in order to have a leading plus
Forwarding call screen: tapping on list icon opens favourites / BLFs now
Now the app displays the number pad instead of normal keyboard for number registrations
After login, the view jumps from dial pad to favourite list if favourites exist in mobile client. This is now fixed
User can now redial when callee is busy in mobile client
Performance improvements with large local phonebooks
Logging out from the app works correctly again
Cloudya Web App
In case the update changes do not appear immediately, we recommend clearing the browser cache. Find more information on how to clear the Google Chrome cache here.
New features:
Source based call forwarding is implemented. You can now add rules to your call forwarding profiles
Improvements:
Improvement of "How to" tutorial after login – now with short video animations
Now only the user himself can change his username, not the admin
Мissing translations in device list were added
Style and layout fixes for multiple items in under the Download tab
Bug fixes:
Sending FAXes is possible again
Users are now listed correctly in the System Configuration
Parallel ringing settings: now all internal calls can be selected
Autocomplete in function key component (settings) lead to never ending loading. This is now fixed
Admin Sidebar is now reachable in mid-size windows
Cloudya Mobile App Android
Current version:
Android 0.1.4
Bug fixes:
The app handles calls properly in combination with GSM now. During an ongoing GSM call, no VoIP call can be initiated and or received. However, in case of an incoming VoIP call, the user receives the fall back GSM call instead.
Tapping on a missed call notification now opens the call history
Tapping on list icon on call forwarding now properly opens list of favorites
Now the app displays the number pad instead of normal keyboard for number registrations
Phone calls now transmit proper audio when the app is in background
Calls can now be initiated from the native contact app
Numbers and letters on the dial pad do no longer overlap
When trying to start an ad hoc conference and cancelling the call to a second party, while the first call is still on hold, the app was not responding to any of the two calls. This is now fixed and ad hoc conference initiation works correctly.
Call Through now works properly when initiating a call from the call history
The registered mobile phone number is now discarded on logout. Incoming calls do no longer arrive on the device.
Logging out from the app works correctly again
Mobile phone number can now be properly registered again
Performance improvements with large local phonebooks
Cloudya Web App
In case the update changes do not appear immediately, we recommend clearing the browser cache. Find more information on how to clear the Google Chrome cache here.
Improvements:
Redial via call button has been improved. For redialing, just click the green call button in the dial pad twice.
Telephony offline status bar is now visible on every first load/reload
Admin - System Configuration improvement of the adaptive UI: Permission button is only shown if you have access to more than one account
Admin - System Configuration: Menu does not get restored after page reload when in the permission tab
UX Improvement number selection (call forwarding / parallel ringing target): the double confirmation for entering phone number targets has been removed
Cloudya Desktop App
Current versions:
Cloudya_win_1.0.2
Cloudya-1.0.9-mac
New features:
A new installer for the Windows Desktop app has been included.
Cloudya Web App
In case the update changes do not appear immediately, we recommend clearing the browser cache. Find more information on how to clear the Google Chrome cache here.
Improvements:
User permission listing: the assignment handling has been improved
Labels have been improved in several dialogues
GUI improvements: icons are now better visible in conferences
Bug fixes:
Private contacts can now be added to the directory
Contacts can now be added directly from the call history
E-mail addresses with special characters will no longer be rejected
Fax handling has been improved
Fax history is now again loading correctly
The handling of voicemail settings has been improved
The error occurring during function keys loading has been resolved
The error occurring while searching has been resolved
Cloudya Web App
In case the update changes do not appear immediately, we recommend clearing the browser cache. Find more information on how to clear the Google Chrome cache here.
New features:
A download section was added to the Settings. Here you can find the Desktop Apps for Windows and macOS.
Improvements:
Drag & drop behavior of function keys was improved
Adaptive UI improvements – the orbit/handover button is only visible during an active call
New note “telephony offline” will be displayed if there is no audio device on your PC/Mac available
Colours of disabled icons were updated
Bug fixes:
New contacts can now be added to the contacts section again
Setting a speed dial as function key is working again
User settings (parallel ringing, intercom, call waiting, voicemail settings) are working again
Improvements for Firefox/Safari – Audio devices can now be selected
The ring back tone behaviour now improved
New participants can now be added to a conference
Function codes with 2 stars can now be saved
Administration portal (1.9.30.0)
bugfix: call recording permissions ignored
bugfix: saving extension doesn't work
bugfix: GET targets/X-services/Y/inbound-trunk-number response time sporadically too long ~20s
bugfix: not possible to add a new Siemens or Kirk device, exception error
new: sorting of firmware versions adjusted. New firmware to be found on top of the list.
general bugfixes and improvements
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