The new feature of Cloudya

Smart call routing, NFON, Routing Engine

Smart call routing

Implement call routing strategies that meet your individual business requirements. The NFON Routing extends the call control functionality of your Cloudya telephone system and boosts the efficiency of your communication processes.

  • Business availability at all times
  • Better meet customers’ needs
  • Guide callers based on preset rules

How your business benefits

Increased productivity

Callers quickly reach the correct department or extension and you resolve issues more efficiently.

Fewer transfers

Connect callers with the right person, without transferring calls multiple times.

Efficient Set-Up

Simple and fast set-up in less than five hours. Start using the Routing straight away.

“We save a lot of costs now that we have switched to NFON.”

Make-A-Wish Foundation

“The quality is very good and, most importantly, NFON offers a professional service.”


“I would recommend NFON without reservation – I just plug in a new device, and it works.”


“NFON ticked all the boxes... and I don’t have to spend any time and effort worrying about it – it just works!”

Analysys Mason