botario from NFON – Smarter Bots for Every Conversation

Streamline customer conversations across chat, voice, and live chat with one secure platform. Automate what you can, and hand over to agents with full context when it matters.

Voicebots
Chatbots
Livechat
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Integrated, secure, reliable and GDPR-compliant.

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Non-binding and without risk.

Why botario from NFON?

1. Automate what matters

  • Let bots handle FAQs, status queries and simple workflows 24/7

  • Free up agents for complex, high-value cases

  • Reduce queues, dropped calls and handling time

2. Built for seamless agent handover

  • Start with a bot first experience

  • Transfer to live chat or agents only when needed

  • Pass conversation context so agents can pick up instantly

3. AI you can trust

  • Developed and hosted in Europe with strong data security and GDPR practices

  • Cloud or on prem deployment options for control over sensitive data

Where Automation Delivers Real Value

Automate first-line support, answer FAQs and route calls to the right agent with full context, improving service speed and caller satisfaction.

Hotline Automation

Instantly handle FAQs, account questions, and service requests around the clock.

Call Routing & Escalation

Pre-screen and direct calls to the right agent or department with full context.

User Verification

Authenticate callers using customer IDs, account numbers, or custom logic before proceeding.

Let users book, reschedule or cancel appointments by voice, while sending real-time alerts and reminders to keep everyone informed and on track.

Appointment Booking

Let users schedule, modify, or cancel appointments by voice, synced to your calendar system.

Voice Reminders

Send automated reminders for appointments, payments or deadlines to reduce drop-offs.

Real-Time Alerts

Proactively inform users about service disruptions, order status or critical updates

Guide users through processes like contract updates, claims or profile changes and sync the collected data directly with your backend systems.

Claims & Contract Updates

Guide users through claim submissions or contract changes and sync with backend systems.

Profile Changes

Allow users to update personal data (e.g., phone number, address) securely by phone.

Payment & Billing Requests

Guides users through secure workflows to update payment details, request invoices, or report billing issues. All synced with backend finance systems.

Support your teams with voice-driven tools that handle IT requests, HR information and common internal workflows. Saving time and reducing manual effort.

IT Helpdesk Voicebot

Automate routine internal support tasks like password resets or ticket creation.

Time-off & Leave Management

Allows employees to check leave balances and submit time-off requests, all via voice interaction.

Employee Hotline

Empower employees to securely report workplace incidents, concerns or policy violations through voice.

One AI platform for chat, voice & live support

What Botario does

Voicebots & phonebots – automate calls, not the human touch

  • Turn existing chatbots into voicebots connected to your NFON Business Telephony and Contact Center

  • Use advanced speech recognition to understand natural questions and route or resolve them automatically

  • Offer 24/7 self-service for high-volume hotlines (e.g. insurance, health, energy) and warm handover to agents when needed

Example use cases: Meter readings & tariffs for energy providers, patient or member identification, PIN resets, claim status checks.

Chatbots – intelligent self-service on every channel

  • Design flows in a low-code builder that non-technical teams can use

  • Use generative AI to turn your existing content (FAQs, PDFs, website) into conversation flows faster

  • Personalise answers using CRM or ticketing data from your existing NFON integrations

Example use cases: Order & contract queries, opening hours, appointment management, simple troubleshooting.

Live chat – when a person is the best answer

  • Built-in live chat with full conversation history from the bot

  • Agents can join, solve the issue, then return the conversation to the bot if appropriate

  • Support for rich interactions like file sharing and co-browsing (depending on configuration)

Example use cases: Complex billing questions, complaint handling, high-value B2B conversations.

Industry solutions.

We offer cloud-based communications solutions that support companies in every industry. Those with high demands for flexibility and scalability particularly benefit. Discover how NFON can take your communications to the next level.

Healthcare

From waiting to knowing. Let patients and families get instant updates — without pulling staff from critical care.

Finance & Insurance

Trust grows with every conversation. AI voice that understands regulation, urgency, and multilingual complexity.

Retail & E-Commerce

Never miss a conversion moment. Always-on voice support that keeps your store open — even after hours.

Public Sector

Clear answers, anytime. Serve citizens with consistent, AI-powered guidance — and give teams time to focus.

More than 100 customers trust botario.

customer Testimonials

The right choice across industries.

“All stories, intents, slots, and actions are clearly and alphabetically arranged; management and creation are very easy; conversations are easy to view thanks to filters.”
“After many pitches from different vendors, we decided on an innovative collaboration with botario and have never regretted that decision.”
“botario is an outstanding chatbot platform, easy to use and with helpful features. Moreover, the botario team is super responsive and competent.”
botario Demo

Let’s build the future of communication — together.

Join the businesses across Europe who are turning voice into strategy.

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