Ready from day one.

AI-Powered Assistants. Less effort. More impact.

Not every automation project needs months of planning. Get started in a few clicks with our pre-built AI assistants for reception, support, and internal services. Answer questions, handle requests, and deliver value from day one - no development required.

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PRACTICAL AI

Fast results, right out of the box.

From reception desks and customer service teams to internal support functions, our standard AI solutions help reduce manual work, improve responsiveness, and help teams wherever help is needed most.

The easiest path into AI.

Start with ready-to-use assistants that deliver immediate business value. No specialist resources, lengthy projects, or complex development required.

Ready in minutes, not months.

Deploy an AI virtual receptionist or AI assistant for business in minutes, no lengthy projects or specialist resources required. Start automating common tasks and conversations in just a few clicks.

Automation where it matters most.

Route incoming traffic with FrontDesk or look up company context with Workdesk to let your teams focus on high-value work.

Built in Europe. Trusted everywhere.

European hosting, GDPR compliance, and enterprise-grade security built into every interaction, giving you the confidence to safely adopt AI.

how it works

From zero to live in three steps.

step 1.

Choose your AI Assistant.

Select an AI receptionist, AI front desk assistant, or Workdesk role.

step 2.

Plug in your context.

Upload your company information, business tools, or documentation.

step 3.

Activate instant value.

Take your designated assistant live on your network instantly.

BUILT TO GROW

Scale when you're ready.

Remove friction from everyday work with AI assistants that save time, reduce manual effort, and help teams respond faster, work smarter, and deliver more from day one.

Book a non-binding consultation
Integrations

Plug into your everyday workspaces.

Bringing intelligence into your business shouldn’t require a technical project. Our AI Assistants seamlessly connect with the communication tools and files your team uses daily. Drop in your FAQs to launch instant automation with zero code.

View all 300+ integrations

Choose the right level of automation for your business.

READY-MADE

AI Assistants

Best for: Scalable customer engagement and self-service.

Easy activation
Zero-knowledge setup
Pre-built templates
Internal or customer-facing support
Learn more
PLATFORM

Conversational Bots

Best for: Fast deployment and immediate productivity gains.

Built on native AI platform
Trained by plain language prompts
Omnichannel
Seamless human Livechat handoff
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ENTERPRISE

Autonomous Agents

Best for: End-to-end business process automation.

Custom industry archetype & Terminology
Fully autonomous end-to-end tasks
Deep legacy infrastructure & CRM syncing
Locked-down, enterprise-grade security boundaries
Learn more
FInd out what our customers think about nfon

Transformative client experience.

"Instead of having different PBX systems for each location, we can now use one single, easily scalable communication solution. The integration of Cloudya has given our teams a lot more flexibility."
"Nia FrontDesk is already a huge relief for our day-to-day work and saves us a significant amount of time. We now only receive calls that actually require our attention."
"By integrating botario into our customer service, we’ve automated up to 50% of tariff changes and reduced call duration by 20%.”
“What used to take hours and external partners, we can now do in minutes, in-house, live during a client meeting. Many functions we control today simply weren’t possible before. With NFON Contact Center, we manage our processes independently and far more efficiently.”
"Our biggest challenge is to stay connected at all times. Thanks to Cloudya’s seamless integration with Microsoft Teams, we can now make calls directly from the app and benefit from streamlined workflows and insightful reporting with Monitoring Queues."
"After many pitches from various manufacturers, we decided in favour of an innovative collaboration with botario and have never looked back after this decision."
“NFON’s AI VoiceBot allows us to handle patient requests consistently, 24/7. Structured input, less manual effort – it’s a huge relief for our team and a major service upgrade.”
VERTICAL SOLUTIONS

Tailored for every sector.

From retail and healthcare to manufacturing and finance, our AI Assistants adapt to your specific workflow and compliance requirements.

Customer stories
Insurance
Insurance

Report claims, verify identities securely, and resolve customer issues with clear updates at every step.
Public sector
Public sector

Ensure citizens reach the right department, get clear information, and resolve requests without delays.
Healthcare
Healthcare

Handle appointment requests, patient inquiries, and routine communication while giving teams more time for care.
Travel & Hospitality
Travel & Hospitality

Handle bookings and guest requests with seamless communication across the entire guest journey.
Retail & E-commerce
Retail & E-commerce

Manage product questions, deliveries, and returns with fast, consistent communication at any scale.
In a nutshell

What are NFON AI Assistants?

NFON AI Assistants are ready-to-use AI assistants for reception, customer service, and internal support. They can answer questions, route calls, handle requests, and support employees with company knowledge, making it easier to introduce practical AI into everyday workflows. Organisations can reduce manual work, improve responsiveness, and scale service without adding complexity.

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Frequently asked questions (FAQ)

How does Nia FrontDesk work as a digital reception solution for businesses?

NIA FrontDesk is an AI-powered digital reception solution from NFON, fully integrated into cloud telephony. It greets callers, answers frequently asked questions around the clock, and intelligently routes calls using natural language. The solution reduces waiting times, relieves employees of routine inquiries, and can be set up without any technical expertise. It is multilingual, GDPR-compliant, and requires no additional systems. Nia FrontDesk is particularly well-suited for companies with high call volumes, such as healthcare, insurance, finance, retail, and public institutions.

Which companies benefit most from Nia FrontDesk?

Companies with a high volume of incoming calls and recurring standard inquiries will particularly benefit, for example:

  • Healthcare

  • Insurance and financial service providers

  • Public administration

  • Retail and chain stores

  • Service providers with support or service hotlines

What are the notice periods for cancellation?

You can cancel the product monthly.

How secure is Nia FrontDesk with regard to data protection and data storage?

Nia FrontDesk is highly secure with regard to data protection and data storage, meeting the highest standards. All data is processed exclusively in European data centers, complying with strict European data protection requirements.

What advantages does Nia FrontDesk offer compared to traditional reception services?

Nia FrontDesk is always accessible, answers standard inquiries immediately, intelligently forwards calls, handles high call volumes without waiting times, relieves employees, reduces costs, is quick to set up, data protection compliant and multilingual.

How can I integrate Nia FrontDesk into my office?

You activate Nia FrontDesk in the NFON Portal, assign a phone number, configure the desired dialogs and call forwarding, and integrate it directly into your existing NFON cloud telephone system.

How is it configured?

Please refer to the NFON documentation to configure the product.

How can Nia FrontDesk contribute to optimizing the customer experience at reception?

Nia FrontDesk offers the following features for professional call management:

  • Intelligent call answering and qualification: Nia FrontDesk greets callers, understands their requests in natural language, and answers frequently asked questions (e.g., opening hours, addresses, document delivery) immediately, 24/7.

  • Smart call routing: The solution routes calls to the right person, department, or team based on availability and the caller's preference. Alternative suggestions are also offered if someone is unavailable.

  • Fallback options: If the desired contact person is unavailable, Nia FrontDesk offers alternative contact options to prevent lost calls.

  • Seamless integration: Fully integrated into NFON Cloud Telephony, without external systems or complex configuration.

  • Multilingualism: Supports multiple languages ​​and local dialects for a pleasant caller experience.

  • Easy configuration: Setting up and customizing call flows, queues, and routing rules is intuitive and requires no technical expertise.

  • Reduced wait times: By automatically answering routine questions and efficiently routing calls, waiting times for callers are significantly reduced.

  • 24/7 availability: Nia FrontDesk is available around the clock, ensuring that no call goes unanswered.