AI‑Powered Omnichannel Retail-Ready Contact Centre.

* 40% of consumers leave after only one bad experience * — win them back with consistently great service.

* 72% of consumers are open to AI — automate the routine and free agents for what matters.

AI Summarisation Cuts Call Handling Time by *60 %, allowing Agents to handle 2.5x more calls.

One hub for every channel - phone, chat, email, SMS, WhatsApp, and social—serve faster, sell more, stay on-brand. Works with NFON Cloud Telephony or your current phone system.

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Efficient. Customer-friendly. AI made in Europe.

Built for modern retail

Discover the benefits

Click & Collect that flows

Automatic alerts, status updates, and queue-busting callbacks keep collections smooth—even on Saturdays.

Store & web in sync

Unify inquiries from phone, chat, WhatsApp, and email so store teams and e-commerce support see one story.

Peak-season ready

Scale up for launches and holidays—spin up users and channels without disrupting stores.

Returns & delivery

Automate common WISMO/returns questions, then escalate with full context when a human’s needed.

Multi-site consistency

Brand-safe templates and guidance help every location reply in one voice.

Contact our experts for individual advice and more information

Non-binding and without risk.

Why NFON Contact Center for Retail

Omnichannel that matches how customers really shop
Keep context as customers move between online and in-store. *56% still prefer phone for general issues *(69% for urgent)—Contact Center Hub makes every channel work together.

AI that’s helpful, not pushy
With *86% attempting self-service first, Contact Center Hub automates common tasks, then hands off to humans—complete with history—for faster, more empathetic resolutions.

Operational efficiency without compromise
Pay-as-you-grow flexibility and cloud delivery reduce overheads while improving first-contact resolution and shortening queues.

The right answer, every time.

Integrate, don’t replace

Yes. Contact Center Hub seamlessly integrates with NFON Cloud Telephony or your existing telephony system—no need for a full replacement. It also connects with CRM and ticketing platforms, as well as Microsoft Teams, ensuring conversations and context stay together

Automate the routine, elevate the human.

Voice, email, live chat, SMS, social media, and WhatsApp—managed from one hub so agents see the full history.

Peak-season ready

Absolutely. Cloud scalability and intelligent routing help you keep SLAs during launches, holidays, and promotions.

AI made in Europe

Contact Center Hub is built with European data-protection standards in mind, including GDPR-aligned controls.

Engage customers on the channels they use daily to build lasting, sustainable relationships.

Transform your contact centre into a true omnichannel hub – maximise customer support.


*Source: https://www.nfon.com/gb/blog/NFONs-CX-Insights-Report-2025/

Ready to upgrade retail CX—without a full migration?