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AI‑Powered Omnichannel Retail-Ready Contact Centre.
* 40% of consumers leave after only one bad experience * — win them back with consistently great service.
* 72% of consumers are open to AI — automate the routine and free agents for what matters.
AI Summarisation Cuts Call Handling Time by *60 %, allowing Agents to handle 2.5x more calls.
One hub for every channel - phone, chat, email, SMS, WhatsApp, and social—serve faster, sell more, stay on-brand. Works with NFON Cloud Telephony or your current phone system.
Efficient. Customer-friendly. AI made in Europe.
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Discover the benefits
Click & Collect that flows
Automatic alerts, status updates, and queue-busting callbacks keep collections smooth—even on Saturdays.
Store & web in sync
Unify inquiries from phone, chat, WhatsApp, and email so store teams and e-commerce support see one story.
Peak-season ready
Scale up for launches and holidays—spin up users and channels without disrupting stores.
Returns & delivery
Automate common WISMO/returns questions, then escalate with full context when a human’s needed.
Multi-site consistency
Brand-safe templates and guidance help every location reply in one voice.
Contact our experts for individual advice and more information
Non-binding and without risk.
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Why NFON Contact Center for Retail
Omnichannel that matches how customers really shop
Keep context as customers move between online and in-store. *56% still prefer phone for general issues *(69% for urgent)—Contact Center Hub makes every channel work together.
AI that’s helpful, not pushy
With *86% attempting self-service first, Contact Center Hub automates common tasks, then hands off to humans—complete with history—for faster, more empathetic resolutions.
Operational efficiency without compromise
Pay-as-you-grow flexibility and cloud delivery reduce overheads while improving first-contact resolution and shortening queues.
The right answer, every time.
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Integrate, don’t replace
Yes. Contact Center Hub seamlessly integrates with NFON Cloud Telephony or your existing telephony system—no need for a full replacement. It also connects with CRM and ticketing platforms, as well as Microsoft Teams, ensuring conversations and context stay together
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Automate the routine, elevate the human.
Voice, email, live chat, SMS, social media, and WhatsApp—managed from one hub so agents see the full history.
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Peak-season ready
Absolutely. Cloud scalability and intelligent routing help you keep SLAs during launches, holidays, and promotions.
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AI made in Europe
Contact Center Hub is built with European data-protection standards in mind, including GDPR-aligned controls.
Engage customers on the channels they use daily to build lasting, sustainable relationships.
Transform your contact centre into a true omnichannel hub – maximise customer support.
*Source: https://www.nfon.com/gb/blog/NFONs-CX-Insights-Report-2025/
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