This is cloud business telephony designed to do more than connect a call. Bring telephony, video conferencing, screen sharing, advanced call routing and CRM integration together in one solution, with AI Voice bots turning consent-enabled conversations into transcripts, summaries and clear next actions.
Smarter business communication, powered by AI
Modernise every business call with NFON AI-powered Cloud Telephony. Combine flexible cloud telephony with Nia (24/7 AI receptionist), AI transcription, summaries and next actions to improve reachability, reduce manual work and create a better customer experience.
Key features
Nia (24/7 AI receptionist) – answers calls, understands caller intent, captures information and routes customers.
AI transcription, summaries and actions – turn conversations into useful follow-up.
IVR and intelligent call routing – connect callers to the right team faster.
One login and one business number – work across desktop, mobile and compatible desk phones.
Centralised management – ideal for multi-site, hybrid and remote teams.
Microsoft Teams integration and 300+ CRM integrations.
Audio and video conferencing with screen sharing.
Flexible scaling as your business grows.
Keep your existing numbers when moving to NFON.
Cost-efficient cloud communication with flexible business tariffs.
Nia answers. Cloud Telephony connects. AI turns every conversation into the next action.
Run unified voice, video, and text across a secure European network. Centralised cloud controls allow your team to instantly assign numbers, configure cross-border routing profiles, and provision new workspaces on demand.
Turn raw conversation into structured data with automatic call summaries and compliance-ready sentiment logs. You can deploy zero-code conversational bots to handle repetitive customer inquiries or route complex calls directly to the right live agents.
Connect your phone system natively to tools like Microsoft Teams, Salesforce, HubSpot, and WhatsApp for Business. Every conversation syncs automatically with your existing tech stack to eliminate manual data entry and keep your customer timelines perfectly updated.
The reliable foundation for hardware-centric teams. Optimised for professional desk phones and essential CRM synchronisation, with built in AI capabilities and flexible local number blocks.
The intelligent workspace for modern hybrid teams. Includes Softphone, HD video meetings, advanced AI capabilities like transcription, conversation summaries, action items, and follow-up generation built in.
Technical Note: All NFON Cloud Telephony products operate on a geo-redundant infrastructure with AES-256 end-to-end encryption.
"Instead of having different PBX systems for each location, we can now use one single, easily scalable communication solution. The integration of Cloudya has given our teams a lot more flexibility."
"Nia FrontDesk is already a huge relief for our day-to-day work and saves us a significant amount of time. We now only receive calls that actually require our attention."
"By integrating botario into our customer service, we’ve automated up to 50% of tariff changes and reduced call duration by 20%.”
“What used to take hours and external partners, we can now do in minutes, in-house, live during a client meeting. Many functions we control today simply weren’t possible before. With NFON Contact Center, we manage our processes independently and far more efficiently.”
"Our biggest challenge is to stay connected at all times. Thanks to Cloudya’s seamless integration with Microsoft Teams, we can now make calls directly from the app and benefit from streamlined workflows and insightful reporting with Monitoring Queues."
"After many pitches from various manufacturers, we decided in favour of an innovative collaboration with botario and have never looked back after this decision."
“NFON’s AI VoiceBot allows us to handle patient requests consistently, 24/7. Structured input, less manual effort – it’s a huge relief for our team and a major service upgrade.”
NFON Cloud Telephony offers a smart AI cloud telephone system with unified communications (UC) features, allowing you to adapt quickly to changing business needs. With Cloudya, you get a complete PBX system that scales with your business, ensuring seamless, cost-effective communication without the limitations of traditional setups.
Scalable tariffs every month - ensuring your telephone system grows alongside your business.
Effortless setup - end devices are automatically provided and ready to use in just minutes with Plug & Play.
Geo-redundant - fail-safe infrastructure, proudly made in Germany.