Data Protection and Public Procedure Register

Data protection and cookies

Protecting your personal data and your privacy is the primary concern of NFON AG. NFON AG collects, processes and uses your personal data in compliance with the data protection laws of the Federal Republic of Germany as well as the privacy regulations of the European Union.


Collection, processing and usage of personal data

As a rule, you can use the service of this website without disclosing your personal data. Personal data implies information that can be used to disclose your identity, e.g. your full name, address, telephone number and e-mail address.

On the website, personal data is processed if you decide to fill in a contact form or enquiry form, or if you have concluded a contract with NFON AG. The personal data is collected, processed and used solely for the purpose intended.

As a customer or partner, you can log in to the user/admin portal of the website with your user ID and password.

Data may be transmitted to partner companies (vicarious agents) for business purposes. Within this scope, the amount of data transmitted is kept to a minimum and solely serves the purpose of establishing contacts, consultation and, if applicable, subsequent conclusion of a contract, as well as the provision of services. The data collected and exchanged in this respect is used exclusively as agreed with and instructed by NFON AG. Within the framework of the statement of work stipulated in this agreement, NFON AG reserves the right to comprehensive decisional authority regarding the type, volume and methods of data processing, which it may substantiate through individual instructions. The partner companies act solely on behalf of and as instructed by NFON AG.
You have, at any time, the right to revoke your given consent with effect from the future. For any queries in this regard, please contact the NFON AG data protection office (refer to ‘Right to Information’).


Data collection and logging

 All data retrieved from this website is logged. The following data is stored for each data retrieval:

  • IP address
  • Date and time of access
  • Status code (successful, file not found, redirected, etc.)
  • Volume of transmitted data
  • Linked websites
  • Browser identification

The data is logged to ensure the operational security and stability of our systems. We do not use the data to identify the website visitors personally.


Usage for statistical purposes

We use Google Analytics so as to be able to continuously optimise our website. For more information on Google Analytics, please refer to the section “Internet services and social networks”.


Cookies and other technologies

Cookies may be set when you visit the website. Cookies are small text files that are stored on your computer’s hard drive and enable user recognition, but do not allow personal identification. Cookies help you to anonymously access the website and make it easier to use.

Web beacons (or so-called tracking pixels) are also used for the same purpose. Web beacons are small images that can be embedded on websites, which enable log-file recording and log-file analysis, and thus are used for statistical evaluations.

In addition, they can generally prevent or stop the storage of cookies, as you are required to approve the setting of cookies. You can manage this for each website using the settings of your respective browser. You can also delete the already set cookies in your browser settings later. Please note that as a rule, opting out from the setting of cookies is technically effected by setting an opt-out cookie. Thus, an additional cookie is saved on your computer which prevents relevant information from being transmitted to the website operator. Therefore, when you delete the saved cookies on your PC, you should also delete these opt-out cookies. If later a cookie is set again, e.g. for website optimisation, then the information is again transmitted to the website operator.
If you are using more than one browser, you should apply these settings in each of your browsers. Please follow the instructions of your respective browser manufacturer. We would like to mention here that if you choose not to accept any cookies, then some functions may not work properly while using this website.


Internet services and social networks

NFON AG constantly tries out and tests new services to facilitate web-optimised and up-to-date distribution of content. NFON AG links your service to social media such as Facebook, Google Plus or Twitter.
For this purpose, NFON AG integrates plug-ins of the following providers on its website:

Google Analytics

Usage of Google Analytics

This website uses Google Analytics, a web analysis service from Google Inc. ("Google"). Google Analytics uses so-called “cookies” - text files that are stored on your computer and which enable an analysis of your use of the website. The information generated by the cookie about your use of the website is usually transmitted to a Google server in the USA and stored there. On behalf of the website operator, Google uses this information to evaluate your use of the website, to compile reports regarding website activity, and to provide the website operator with further services related to website and Internet usage.

Protection of your personal data

IP anonymisation for Google Analytics has been activated on this website in order to protect your personal data. In the event IP anonymisation is enabled on this website, your IP address will first be abbreviated by Google within member states of the European Union or other signatories of the Treaty of the European Economic Area. Only in exceptional cases is the full IP address transmitted to a Google server in the USA and abbreviated there. The IP address transmitted by your browser as part of Google Analytics is not linked with other Google data.
Should we have additional personal data of our website users, we do not link these with website tracking data or other non-personal data.

Deactivation of website tracking by the user

You have the option of preventing the storage of all cookies using the appropriate settings in your browser software. However, we would like to point out that in this case you may not be able to use all functions of this website as well as other websites to their full extent. Furthermore, you can prevent the transmission of the data generated by the cookie related to your use of this website (incl. your IP address) to Google as well as the processing of such data by downloading and installing the browser plug-in available under the following link: In this case, a special opt-out cookie is set that prevents the future capturing of your usage data when you visit this website.

Usage of Google Analytics Advertising Features

Apart from the standard configuration of Google Analytics, this website also uses other functions of Google Analytics that facilitate interest-based advertising as well as advertising based on the surfing behaviour of users. For this purpose, Google Analytics uses a third-party cookie by DoubleClick to analyse the surfing behaviour of users on various websites. Using this data, statistical information about demographic data and interest areas of website users can be derived.

We would like to expressly point out that we cannot see the data of individual users, and the statistical data used by us cannot be traced to specific users

After having visited our website a few visitors may see advertisements of our website being displayed on other websites. This form of ad placement is known as remarketing or retargeting. If you wish to opt out of the placement of these ads, we recommend you to deactivate website tracking using one of the above-mentioned options. Google also offers you the option of managing cookies for ads preferences on your own:

More information about the "Opt-Out Plug-in"

Google Privacy and Terms:


Our website uses plug-ins provided by the social network Facebook (Facebook Inc., 1 Hacker Way, Menlo Park, California 94025, USA). Facebook plug-ins can be identified on our website by the Facebook logo or the “Like” button. Please refer to the following link for an overview of all Facebook plug-ins:

When you visit our website, a direct connection between your browser and the Facebook server is established via the plug-in. Facebook thus receives the information that you have visited our website with your IP address. If you click on the “Like” button while you are logged in to your Facebook account, you can link the content of our sites to your Facebook profile. Therefore, Facebook can associate your visit to our sites with your user account. We would like to point out that we, as the provider of websites, do not have access to the contents of transmitted data as well as its usage through Facebook. You can find further information in Facebook’s data protection declaration on

If you do not want Facebook to be able to associate your visit to our sites with your Facebook user account, then please log out of your Facebook user account.


Google Tag Manager

Please find all information on Google Tag Manager here:


Right to Information

You have, at all times, the right to ask for information regarding the personal data stored by us; this information is provided free of charge. Also, if you have any queries regarding the processing of your personal data or the data protection at NFON AG, please contact the NFON AG data protection officer.

Public Procedure Register

The Federal Data Protection Act [Bundesdatenschutzgesetz (BDSG)] stipulates in §4g that the data protection officer is required to provide the following information to all and sundry in an appropriate manner pursuant to §4e BDSG. We hereby comply with this requirement in the form of a public procedure register, thus waiving any individual written request on your part.

1. Name and address of the responsible office

Julius Bloch is the data protection officer duly appointed by NFON AG.

Machtlfinger Str. 7
81379 Munich 
Telephone: +49 89 45300 0
Fax: +49 89 45300 33400
Email: datenschutz(at)


2. Management

Hans Szymanski, Jan Peter Koopmann, César Flores Rodríguez


3. Appointed data processing manager

Jan Peter Koopmann


4. Intended purpose of data collection, processing or usage

NFON AG is an international company, which develops, operates and markets telecommunication services to business customers. Furthermore, NFON AG also markets internet connections of telecommunications service providers as well as telecommunication hardware to business customers.

Data is collected, processed and used solely for the purposes mentioned above.


5. Description of the data subjects as well as the relevant data and data categories

Customer data, employee data as well as data of the distributing partner and suppliers, so long as it is required for fulfilling the purpose specified under point 4.


6. Recipients or categories of recipients, to whom the data may be disclosed

Public offices (in the case of the existence of overriding statutory provisions), external service providers and contractors under §11 BDSG, and external offices and internal departments of NFON AG to fulfill the purposes specified under point 4.


7. Standard periods for data erasure

Data is erased in accordance with the applicable statutory or contractual provisions. Data that is not subject to these provisions is erased as soon as it is rendered unnecessary for the purpose specified under point 4.


8. Planned data transmission to third countries

Data is neither transmitted to countries outside the European Union or the European Economic Area (EEA) nor is such transmission planned for the future.

The currently applicable Telecommunications Act [Telekommunikationsgesetz (TKG)] as well as amendments to the Federal Data Protection Act (BDSG) in its currently applicable version, or other applicable legal provisions, are binding.


9. Security measures pursuant to §9 BDSG and in the annex to §9 Clause 1 BDSG

Various precautionary measures have been implemented by us to ensure protection of your data. Going into the details of these measures would only be counterproductive, as thus the structure itself would be rendered vulnerable. For this reason, the legislature stipulates in your interest that details regarding specific technical and organisational measures should not be made available publicly.

We assure you, however, that we have taken ample measures required to be taken by a company of our size pursuant to the following requirements of §9 BDSG and continuously improve upon them: Admission control, access control, user control, disclosure control, input control, assignment control, availability control, disconnection rules.

NFON AG Management