Everything you could want to know

Frequently asked questions

What are the advantages of a cloud telephone system?

Cloudya our Cloud Telephone System uses the Internet to make and receive calls. With NFON you eliminate the telephone system hardware, the telephone connection and the maintainer. The system is flexible, scalable and simple to administer.

What technology does the cloud telephone system use?

The base technology is called hosted PBX, often called IP Centrex. Both refer to the same concept: the telephone system is not installed at the company site but at an external data center, and can be accessed anywhere using the Internet.

How secure is Cloudya?

The telephone system is operated over the Internet. The system itself is located at the NFON data center – it has a resilient set up failover at geographically separated servers. All services are guaranteed and TÜV certified.

How much is Cloudya our cloud telephone system?

With Cloudya you eliminate expensive telephone system hardware: your telecommunication system comes right from the internet. All the features and functions you need are subscription based and accessed over the Internet.

Can I integrate my PC with Cloudya?

With Computer Telephony Integration, or CTI, you can make or receive calls using your PC. Advantages of this allow you to also see all the information from the customer database on your screen. Whether you’re at the office or at the home office using your laptop.

Can I use my smartphone as an extension?

With our App, you link your mobile to the Cloudya: your mobile becomes a full-fledged extension. You lose no functionality of your profile when using the app. And you can easily phone on the road using your office number – throughout your country.

Can analogue devices be connected to Cloudya?

Analogue devices can easily be connected to Cloudya using an analogue telephone adapter (ATA). Whether IP phone, mobile, softphone, DECT phone or conference phones – NFON is compatible with numerous devices.

Do I need a SDSL connection for Cloudya?

Symmetric DSL, unlike ADSL, uses the same speed in both directions. So it’s perfect to send large data packets to the net or make many calls at once. Cloudya is best used with SDSL, but ADSL is also an option.

Can we customise the email template for the voicemail notification?

This is not possible. Is there a way to disable the voicemail access from a phone? Unfortunately this is not possible. The button remains active even if voicemail is turned off.

How long are the voicemails stored on the server?

The voicemails would remain until limit has been used up (100 VM limit), once they reach the limit, the oldest one will be removed and the newest one will be entered.

Can an extension have call waiting activated to know a caller is ringing in?

Queues and Groups do not allow call waiting feature to be active. Call waiting will only work when you receive a call direct on your DDI or extension number.

What happens to the call, when all phones are busy in a queue?

Depending on the configuration, the call can be held in a queue (set with appropriate MOH and recordings) or you can set the call to go to different destination after a time out delay.

Why does call waiting not work when an extension is in a queue or a group?

The Group and Queue configuration takes precedence over any extension members’ configuration.