AI‑Powered Omnichannel Contact Centre
One hub for every channel - phone, chat, email, SMS, WhatsApp, and social—serve faster, stay consistent.
Works with your current phone system, as well as NFON Cloud Telephony.
Contact our experts. Non-binding and free of charge.
Built for modern businesses
Discover the benefits
Smooth interactions
Automatic alerts, status updates, and queue-busting callbacks keep processes running efficiently, even during peak times.
All channels in sync
Unify inquiries from phone, chat, WhatsApp, and email so every team sees one complete story.
Ready to scale
Easily add users and channels to handle busy periods, campaigns, or launches — without disruption..
Faster issue resolution
Automate common questions, then escalate with full context when a human touch is needed..
Consistent experiences across teams
Brand-safe templates and guidance help every department reply in a unified voice.
Why Contact Center Hub
Omnichannel that matches how people really connect
Keep context as customers move between channels. 56% still prefer phone for general issues (69% for urgent)—Contact Center Hub makes every channel work together.
With 86% attempting self-service first, Contact Center Hub automates common tasks, then hands off to humans—complete with history—for faster, more empathetic resolutions.
40% of consumers leave after only one bad experience — win them back with consistently great service.
72% of consumers are open to AI — automate the routine and free agents for what matters. AI Summarisation Cuts Call Handling Time by 60%, allowing Agents to handle 2.5x more calls.
Operational efficiency without compromise
Pay-as-you-grow flexibility and cloud delivery reduce overheads while improving first-contact resolution and shortening queues.
The right answer, every time.
Integrate, don’t replace
Yes. Contact Center Hub integrates with your existing telephony as well as NFON Cloud Telephony —no complete change required.
Integrates with CRM/ticketing.
Connects with Microsoft Teams to keep conversations and context together.
Prebuilt connectors and open APIs accelerate rollout with minimal IT effort.
Automate the routine, elevate the human.
Voice, email, live chat, SMS, social media, and WhatsApp—managed from one hub so agents see the full history.
Peak-season ready
Absolutely. Cloud scalability and intelligent routing help you keep SLAs and manage higher volumes.
AI made in Europe
Contact Center Hub is built with European data-protection standards in mind, including GDPR-aligned controls.
Engage customers and service users on the channels they use daily to build lasting, sustainable relationships.
Transform your contact centre into a true omnichannel hub – maximise customer support.
Source for the statistics https://www.nfon.com/gb/blog/NFONs-CX-Insights-Report-2025/
