botario is a modular platform for customer service automation across chat and voice. Unify chatbots, voicebots, live chat and AI transcription, so teams deliver consistent omnichannel customer service while staying on brand, with predictable flows, secure handover and EU hosting options.
A single modular platform for chat, voice, and human support that keeps service consistent across every channel.
Reliable automation that stays predictable
botario combines structured flows, fallback logic, and validation scripts so AI responses are consistent and controllable, not random
Chat plus voice plus live support in one platform
Unify chatbot, voice and phonebots, and live chat so customers can start anywhere and still get the same quality experience
Smooth human handover with full context
Automate routine requests, then hand off to an agent only when needed, with conversation context carried through
Multilingual by design
Support multiple languages and dialects across chat and speech so you can scale without adding teams per language
High data protection and Europe hosting options
Built for data sensitive operations with GDPR focused positioning and European hosting messaging across products
Speech and conversation quality that feels natural
Voicebots combine speech recognition, advanced language models, and real time processing for lifelike call automation at scale
botario is designed for organisations where trust, security, and compliance are non negotiable with EU hosting options and GDPR aligned operation.
European hosting and GDPR aligned by design
Cloud or on prem deployment options
Access control with roles, logs, and audit trails
Guardrails, fallbacks, escalation paths, human handoff
Use the latest GPT-class models from leading providers—or run models on-prem. Easily adopt new models as they hit the market, switching providers anytime and mixing models per use case without disrupting your existing flows.
Bring your own AI with provider-agnostic LLM support.
Connect to any system—without exceptions via common APIs and interfaces.
Trigger end-to-end workflows directly from conversations, such as ticket creation, ticketing updates, and CRM/record updates.
Transcription and summarisation for voice and chat
Dashboards for containment, deflection, satisfaction, and handover metrics
Continuous testing to compare flows, prompts, and models
Advanced development chat with full event tracing — view the end-to-end events, logs, and triggered code components to quickly debug and understand exactly what happened in a conversation/flow
We offer cloud-based or on-prem communications solutions that support companies in every industry. Those with high demands for flexibility, scalability and demand for above-average data protection particularly benefit. Discover how NFON can take your communications to the next level.
“All stories, intents, slots, and actions are clearly and alphabetically arranged; management and creation are very easy; conversations are easy to view thanks to filters.”
“After many pitches from different vendors, we decided on an innovative collaboration with botario and have never regretted that decision.”
“botario is an outstanding chatbot platform, easy to use and with helpful features. Moreover, the botario team is super responsive and competent.”
For AXA, botario is a reliable, solution-oriented partner. Our needs are understood and translated into suitable solutions; we can easily contribute ideas and feature requests, which are prioritized in a structured manner and implemented promptly and to a high standard. This noticeably improves the chat experience for our customers.
From first use case to full automation, step by step:
Discover use cases
Identify high-volume, repetitive conversations where automation adds value quickly.
Build and integrate
Work with botario experts or your own team to design flows and connect systems.
Launch, learn, expand
Start with one or two use cases, then expand across departments, brands or countries as you see results.
