botario: Automate customer conversations with AI chat and voice that stays secure and on brand

botario is a modular platform for customer service automation across chat and voice. Unify chatbots, voicebots, live chat and AI transcription so teams deliver consistent omnichannel customer service, with predictable flows, secure handover and EU hosting options.

Multilingual
Highest data protection
Generative AI
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Trusted by 100 plus businesses to automate what matters

Contact our experts for individual advice and more information

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Why botario?

A single modular platform for chat, voice, and human support that keeps service consistent across every channel.

  • Reliable automation that stays predictable
    botario combines structured flows, fallback logic, and validation scripts so AI responses are consistent and controllable, not random

  • Chat plus voice plus live support in one platform
    Unify chatbot, voice and phonebots, and live chat so customers can start anywhere and still get the same quality experience

  • Smooth human handover with full context
    Automate routine requests, then hand off to an agent only when needed, with conversation context carried through

  • Multilingual by design
    Support multiple languages and dialects across chat and speech so you can scale without adding teams per language

  • High data protection and Europe hosting options
    Built for data sensitive operations with GDPR focused positioning and European hosting messaging across products

  • Speech and conversation quality that feels natural
    Voicebots combine speech recognition, advanced language models, and real time processing for lifelike call automation at scale

Where Automation Delivers Real Value

Automate first-line support, answer FAQs and route calls to the right agent with full context, improving service speed and caller satisfaction.

Hotline Automation

Instantly handle FAQs, account questions, and service requests around the clock.

Call Routing & Escalation

Pre-screen and direct calls to the right agent or department with full context.

User Verification

Authenticate callers using customer IDs, account numbers, or custom logic before proceeding.

Let users book, reschedule or cancel appointments by voice, while sending real-time alerts and reminders to keep everyone informed and on track.

Appointment Booking

Let users schedule, modify, or cancel appointments by voice, synced to your calendar system.

Voice Reminders

Send automated reminders for appointments, payments or deadlines to reduce drop-offs.

Real-Time Alerts

Proactively inform users about service disruptions, order status or critical updates

Guide users through processes like contract updates, claims or profile changes and sync the collected data directly with your backend systems.

Claims & Contract Updates

Guide users through claim submissions or contract changes and sync with backend systems.

Profile Changes

Allow users to update personal data (e.g., phone number, address) securely by phone.

Payment & Billing Requests

Guides users through secure workflows to update payment details, request invoices, or report billing issues. All synced with backend finance systems.

Support your teams with voice-driven tools that handle IT requests, HR information and common internal workflows. Saving time and reducing manual effort.

IT Helpdesk Voicebot

Automate routine internal support tasks like password resets or ticket creation.

Time-off & Leave Management

Allows employees to check leave balances and submit time-off requests, all via voice interaction.

Employee Hotline

Empower employees to securely report workplace incidents, concerns or policy violations through voice.

Built for data sensitive industries

botario is designed for organisations where trust, security, and compliance are non negotiable with EU hosting options and GDPR aligned operation.

  • European hosting and GDPR aligned by design

  • Cloud or on prem deployment options

  • Access control with roles, logs, and audit trails

  • Guardrails, fallbacks, escalation paths, human handoff

AI that fits your tech stack, not the other way around

Use the latest GPT-class models from leading providers—or run models on-prem. Easily adopt new models as they hit the market, switching providers anytime and mixing models per use case without disrupting your existing flows.

  • Bring your own AI with provider-agnostic LLM support.

  • Connect to any system—without exceptions via common APIs and interfaces.

  • Trigger end-to-end workflows directly from conversations, such as ticket creation, ticketing updates, and CRM/record updates.

Turn conversations into insights

  • Transcription and summarisation for voice and chat

  • Dashboards for containment, deflection, satisfaction, and handover metrics

  • Continuous testing to compare flows, prompts, and models

  • Advanced development chat with full event tracing — view the end-to-end events, logs, and triggered code components to quickly debug and understand exactly what happened in a conversation/flow

Industry solutions.

We offer cloud-based or on-prem communications solutions that support companies in every industry. Those with high demands for flexibility, scalability and demand for above-average data protection particularly benefit. Discover how NFON can take your communications to the next level.

Healthcare

From appointment scheduling to daily patient questions, botario automates healthcare communication, eases staff workload, and keeps data protection strict - across chat and phone, 24/7.

Insurance


Chat and phone assistants resolve routine questions and complex requests like claims, profile changes, and status updates - fully automated, system-integrated, and scalable 24/7.

E-commerce

Faster answers and always-on support from discovery to post-purchase care: botario automates FAQs, orders, and shopper help across chat, voice, and messaging - scalable, multilingual, on-brand.

Public Sector

Faster, more accessible citizen services across departments and channels without overloading staff: botario automates enquiries, streamlines communication, and stays compliant - efficient and scalable.

Trusted by 100+ Businesses to Automate what Matters

Customer Testimonials

The right choice across industries.

“All stories, intents, slots, and actions are clearly and alphabetically arranged; management and creation are very easy; conversations are easy to view thanks to filters.”
“After many pitches from different vendors, we decided on an innovative collaboration with botario and have never regretted that decision.”
“botario is an outstanding chatbot platform, easy to use and with helpful features. Moreover, the botario team is super responsive and competent.”
"For AXA, botario is a reliable, solution-oriented partner. Our needs are understood and translated into suitable solutions; we can easily contribute ideas and feature requests, which are prioritized in a structured manner and implemented promptly and to a high standard. This noticeably improves the chat experience for our customers."
botario Demo

Let’s build the future of communication, together.

From first use case to full automation, step by step

3 steps:

  1. Discover use cases

    Identify high-volume, repetitive conversations where automation adds value quickly.

  2. Build and integrate

    Work with botario experts or your own team to design flows and connect systems.

  3. Launch, learn, expand

    Start with one or two use cases, then expand across departments, brands or countries as you see results.

Let's start!