24/7 ecommerce customer service, powered by AI and customer service automation
Too many enquiries about orders, shipping or returns? botario automates support across channels and routes complex cases to your team with full context.
100% e commerce ready. Secure data and scalable.
Contact our experts for individual advice and more information
Non-binding and without risk.
Intelligent customer service with AI, with no waiting time.
botario automates a large share of ecommerce customer enquiries from order status and returns to product availability. This reduces pressure on your support team and improves conversion with faster answers across chat, email, app and messaging. Data security made in Germany.
• Reduce support workload with customer service automation.
• Immediate help with order status, returns, and product questions
• Omnichannel support via chat, email, app, and more
• GDPR-compliant, hosted in Germany.
Less effort, more efficiency. How botario takes pressure off your team
Flexible chat flows and workflows
Chatbots, voicebots and live chat can resolve many enquiries instantly, but some cases need a human touch. botario detects when that’s the case and routes the conversation to the right person in your team, including the full context and chat history.
Analytics and dashboards that help you improve
Understand what customers ask, where conversations drop off, and which flows need optimisation. With a central dashboard, automated testing and robust reporting, you can continuously improve performance across channels.
Seamless system integration
botario integrates with your existing stack, whether CRM, ERP or ticketing systems. That keeps processes lean and ensures communication stays consistent across every channel.
Powerful analytics and dashboard tools
Analyse user behaviour at scale with a central dashboard, automated tests, and robust analytics tools to optimise your chat performance.
Seamless system integration
botario integrates chatbots, voicebots, and live chat seamlessly into your existing system landscape, whether CRM, ERP, or ticketing system.
This keeps processes lean and communication consistent.
Multilingual customer support
Support international customers with conversations in 90+ languages and real-time translation. This helps you deliver a local experience across markets without expanding your support team.
More than 55,000 customers use NFON and botario products.
What satisfied botario customers say
“All stories, intents, slots, and actions are clearly and alphabetically arranged; management and creation are very easy; conversations are easy to view thanks to filters.”
“After many pitches from different vendors, we decided on an innovative collaboration with botario and have never regretted that decision.”
“botario is an outstanding chatbot platform, easy to use and with helpful features. Moreover, the botario team is super responsive and competent.”
botario is part of the NFON cloud world, your secure communication platform made in Germany.
Thanks to the integration with NFON’s smart cloud phone system, you benefit from a scalable, fail safe, and GDPR compliant infrastructure. The solution is quick to set up with plug and play and grows flexibly with your company, for smooth and intelligent customer service across all channels. More than 54,000 customers already trust NFON and botario products.