Practical Thinking on CX and AI in Utilities

A curated collection of thinking and content aligned to the conversations happening at the Utilities Week Customer First Forum.

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Thought Leadership

Delivering Better Outcomes

Customer service leadership in a time of change

Experience is built, not branded

Why Customer Experience Has Become One of the Most Powerful Differentiators in Utilities

Keep Complexity Internal

How AI Is Simplifying Customer Service for Gas and Multi-Utility Providers

When water stops, trust matters

How AI in Water Utilities Is Improving Customer Experience and Operational Resilience

Price Changes Need Trust

How AI Is Improving Customer Experience for Energy and Electricity Suppliers

When Strategy Doesn’t Land

Why Customer-First Strategies Fail at Execution (and how to fix them)

Great service is how well you resolve

Why End-to-End Resolution Is Replacing Speed as the CX Benchmark

AI that happens behind the scenes

The Quiet Value of AI in Customer Operations

The Modern Contact Center

Call Center 4.0: How Modern Contact Center Solutions Are Redefining Customer Service

Smarter communications. Trusted AI. Real impact.

Discover more

AI-powered Voice and Chatbots for the Energy Sectorbotario & Data Protection: Secure AI-Powered Conversations, Built for TrustAutomate communication intelligentlyNFON Contact Center: Give your customers what they want, when they want it.NFON Contact Center (Video Demo)

botario Case Studies

CEWE

Whilst CEWE do not operate in the Utilities sector, this case study outlines how they used botario to successfully automate key customer service processes. Read their story here

Steinbach

Steinbach implemented botario to act as a real-time knowledge layer for both customers and agents. Checkout how they did!

QL-IT

QL-IT are an IT services provider who successfully implemented botario to streamline call handling, optimise workflows and do real time availability checks. Watch their story here

Botario Use Cases

Read more use cases and testimonials here

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