NFON AG presents Ncontactcenter with extended functions at CCW 2018

NFON AG presents Ncontactcenter with extended functions at CCW 2018

  • NFON AG at the CCW 2018 in Berlin: Hall 2, D24a/E21
  • New features for Premium Solution Ncontactcenter
  • Web-based call center solution without installation at the workplace

Premium Solution from the Cloud
NFON AG presents extended functions of the Premium Solution Ncontactcenter – a purely web- based call center solution that does not require any client installation at all – on the occasion of the CCW 2018, the International Call Center Management Congress Fair in Berlin. Markus Krammer, Vice President Products & New Business, NFON AG: “We have developed the Premium Solution Ncontactcenter for the premium class of telephone system users – the Contact Centers – in order to be able to offer companies a powerful and state-of-the-art tool from the cloud. The new modules offer the users comprehensive performance and service for call centers from a single source."

Premium Solution with new modules
Ncontactcenter is aimed at call centers of all sizes, its modularity is optimized for small customers and scales up to 2,500 parallel conversations. Ncontactcenter is web-based and does not require any installation at the workplace. This minimizes costs, installation effort and increases overall efficiency through the availability via internet browser. Up to now, call center agents have used Ncontactcenter to view status information about the status, for example, as well as functions of the ACD (automatic call distribution) or the IVR and dialer modules. Additional modules have now been added to the Premium Solution Ncontactcenter. These include among others:
Preview Dialer: The new module removes manual dialing from the agent and is fully configurable.

  • Supervisor Recording: The quality assurance module can be individually adapted and allows, for example, to interrupt or pause recordings already started during a call.
  • Email distribution: With the ACD, incoming emails are distributed to the agents in a configurable and automated manner.
  • Web Chat: The new Web Chat module is also seamlessly integrated into the solution from the cloud and is available to companies as an increasingly popular channel.

The new modules will be shown for the first time at the CCW 2018. The Premium Solution Ncontactcenter equipped with new modules will be available from April 2018.

NFON: Service from a single source
Other features of the Premium Solution Ncontactcenter include reliability, scalability and the quality feature of secure cloud technology made in Germany: Complex standard callflow, extensive rights system, graphical IVR-GUI for easy creation of own callflows, context-sensitive help, numerous distribution algorithms, stairway function for the control of skills, load agent function with planning capability of over 24 hours as well as guided transfer to support free queues and call status for flexible job assignment (calls, callbacks, mails). The NFON stand is located in Hall 2, D24a/E21.

About NFON AG
Business communication around the world is undergoing the greatest change in its history. A modern business phone system in the cloud is a future-proof communications tool of the viability for businesses of any size or industry and offers enormous capacities for the challenges faced by companies. NFON is a cloud solution “Made in Germany” and stands for data protection, reliability, and TÜV-certified voice quality. These characteristics together with the more than 150 intelligent features, usability and cost effectiveness of its services contribute to NFON being one of the leading providers in Europe. Operating in 13 European countries, NFON AG has its headquarters in Munich. www.nfon.com

Picture material for download
You find the following material for download here: Press-Kit. Contents are: Markus Krammer, Vice President Products & New Business, NFON AG, as well as screenshots.

Contact details for journalists and media

NFON UK Ltd.
Claire Jones
Jones Consulting (UK) Ltd
+44 (0) 7826 528900
claire.jones@jonesconsulting.co.uk

100zehn GmbH
Timm Caspari
+49 89 55 27 06 20
nfon@100zehn.de

NFON AG Headquarter
Thorsten Wehner
Vice President Public Relations
+49 89 45 300-121
thorsten.wehner@nfon.com