Accessibility Statement

This accessibility statement applies to the Administration Portal operated by NFON AG, available at admin.nfon.com, including all functions, content and interactive applications provided there.

The legal basis is the German Accessibility Strengthening Act (BFSG) and the underlying EU Directive 2019/882 (European Accessibility Act). Accessibility is assessed against EN 301 549 V3.2.1 (2021-03) and the Web Content Accessibility Guidelines (WCAG) 2.2 – Level AA.

NFON AG pursues the objective of making the Administration Portal accessible within the meaning of the aforementioned standards. As at the date of this statement, the portal is partially accessible.

Since the initial assessment in March 2026, a substantial proportion of the barriers identified has been remedied. As a result, the Administration Portal has become noticeably more usable for people with impairments.

The areas listed in Section 3 do not yet fully meet the requirements of WCAG 2.2 (Level AA) and EN 301 549 V3.2.1.

As things currently stand, individual areas of the Administration Portal are not yet fully accessible. This concerns in particular the following subject areas:

• Colour contrast: For individual operating and navigation elements, the recommended minimum contrast ratio is not yet consistently achieved.

• Naming of operating elements: Individual buttons, selection fields and links are not yet consistently provided with a designation that can be read out by assistive technologies.

• Use of ARIA: In some areas, ARIA attributes and roles are not yet used in full conformity with the specification.

• Keyboard operation and focus: Full operability by keyboard and a consistently visible focus indicator are not yet ensured in all areas.

By the end of 2026, NFON AG will address the following subject areas:

• Colour contrast: Adjustment of insufficient contrast ratios.

• Keyboard navigation: Improvement of operability by keyboard.

• Further minor points: Processing of the remaining points identified in the most recent assessment.

This statement was prepared on 1 July 2026 on the basis of the assessment procedure of IFDB GmbH. The assessment is based on an automated analysis in accordance with WCAG 2.2 (Access Score®) carried out in March 2026.

This statement will be updated in the event of significant changes to the Administration Portal.

If you encounter digital barriers in the Administration Portal, wish to provide feedback on accessibility, or require an accessible alternative to content that is not accessible to you, please contact the body appointed by NFON AG:

IFDB GmbH
Email: legal@ifdb.io
Telephone: +49 89 2000 32 16 8
Address: Karlsplatz 3, 80335 München, Germany
File reference: IFDB-0105/2026
Website: ifdb.io

Your feedback will be documented, reviewed and answered within the statutory period.

If contacting the body named under point 5 has not produced a satisfactory result, you may refer the matter to the conciliation body under Section 16 BGG. The task of the conciliation body is to settle disputes between people with impairments and obligated bodies out of court.

Schlichtungsstelle nach dem BGG (Conciliation Body under the BGG)
Mauerstraße 53, 10117 Berlin, Germany
Telephone: +49 30 18 527 2805
Email: info@schlichtungsstelle-bgg.de
Website: www.schlichtungsstelle-bgg.de

An application to initiate conciliation proceedings may be submitted without any particular formal requirements. Alternatively, an online form is available on the website of the conciliation body.

Monitoring compliance with the German Accessibility Strengthening Act (BFSG) is the responsibility of the following central market surveillance authority of the federal states:

Marktüberwachungsstelle der Länder für die Barrierefreiheit von Produkten und Dienstleistungen (MLBF AöR)
(Market Surveillance Authority of the Federal States for the Accessibility of Products and Services)

Carl-Miller-Straße 6, 39112 Magdeburg, Germany
Telephone: +49 391 567 6970
Email: kontakt@mlbf-barrierefrei.de
Website: www.mlbf-barrierefrei.de

Consumers may contact the MLBF AöR if they encounter barriers or consider that they are being placed at a disadvantage by insufficiently accessible design of the portal. The authority reviews the information it receives and initiates market surveillance measures where appropriate.

NFON AG
Zielstattstraße 36
81379 München, Germany
Accessibility contact: Ms Alexandra Fricke