Cloud telephony for retail.

Bringing organisations into the digital age. Modernising workspaces ensures business continuity while improving flexibility, security, and customer satisfaction.

Retail & cloud telephony.

First and foremost, trade is communication – with business partners, employees, and, of course, customers. Digital solutions open up critical opportunities for retailers to improve their efficiency. Cloud‑based telephony ensures that customers get through reliably

BUSINESS NEED

Meet Demeter.

Demeter certifies organic food producers with a focus on sustainability and animal welfare.

Shifting consumer habits have led to tremendous growth, and Demeter needed a flexible communication solution to support a growing team working from anywhere and on any device.

BUSINESS CHALLENGES

Outdated technology and limited analog infrastructure hindered growth. Each time a new employee joined, their workstation had to be connected manually, creating inefficiencies. The reliance on outdated PBX hardware restricted operations to a single location, making remote work impossible and stifling scalability.

Communication issues arose as teams struggled to switch seamlessly between web, desktop, and mobile devices. Additionally, fragmented communication options led to a decline in customer service quality.

Associations can benefit from the advantages of cloud‑based IP telephony in many ways:

Accessible anywhere. Our cloud-based voice communication needs only an internet connection, ensuring seamless collaboration and easy onboarding.

Centralised management. Telephony administration and maintenance are centrally managed in the cloud. This deployment eliminates physical infrastructure and provides straightforward tools for user management, significantly easing the IT department's workload.

On-demand features. A cloud solution provides numerous features that can be added as needed. This flexibility allows your business to scale and adapt seamlessly.

All channels, one platform. With a cloud-based call center, all major channels - voice, chat, WhatsApp, email, and SMS - integrate into one platform. A single number and inbox streamline interactions, ensuring staff are consistently available across every channel.

Our solution for Demeter:

Cloudya Business Premium.

Our smart cloud telephony and Unified Communications (UC) functionalities offer a fully redundant platform with 100% uptime, ensuring secure and GDPR-compliant operations where all data remains within the EU.

This solution enhances communication through an intuitive, user-friendly interface, advanced call-forwarding profiles, and clear monitoring tools. With one core solution, you gain comprehensive features designed to streamline workflows and improve overall efficiency.

Costs model.

A flexible and scalable digital platform that enables work from anywhere, with any device. Seamless switch to digital communication without any business interruption. Extremely easy to scale up or down according to business needs.

How Demeter has benefited from Cloudya.

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Expert support.

Enjoy a seamless transition to NFON’s cloud solutions, backed by comprehensive technical support every step of the way.

All in one platform.

A unified platform to meet all communication needs across every location.

Empowering growth.

Enhanced focus, seamless collaboration, and a noticeable boost in productivity across your team.

Plug-and-play.

Seamless plug-and-play integration with your current phone infrastructure.

“Instead of having different PBX systems for each location, we can now use one single, easily scalable communication solution. The integration of Cloudya has given our teams a lot more flexibility.”

Tobias Armleder

IT Lead, Demeter

Ready to get started? Let's do this.

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