The following products can be used:

• DAKS-ECO 100
• DAKS-ECO 200
• DAKS-PRO 100
• DAKS-PRO 300
• Upgradeable older systems

The alarm system is at the customer's location "on premise" (locally implemented and administered). This allows for an easy implementation of contact interfaces. In emergency situations, a predefined emergency scenario can be automatically followed.

… an emergency conference
… disturbing current connections to enable the participant to access the emergency conference
… disturbing current redirections to enable the persons to access the emergency conference
… activating sirens, announcements and warning lights
… following a predefined emergency plan via automatic alarms
… broadcast calls
… activating a crisis team

… in the hospital for patients
… through voluntary or involuntary alarms
… in the industry when machines stop working
… in offices for events with high outreach and fast development (chemical accident, floods, etc)
… in Schulen, Kindergärten durch Geiselnahme
… catastrophies
… overregional crisis management and its coordination

… service orders in hotels
… automatic control of blinds or air conditioning
… parralel calls with many devices
… distribution of information

Alarms have to be receipted to ensure guaranteed  availability and sending of the emergency. All processes are saved as log files. All emergency processes are therefore transparent.

If you need to upgrade from an older on premise DAKS system to the cloudbased PBX solution, the partner has to get into contact with Tetronik first.

Contact details:

Jens Peter Lichtenberg
jens-peter.lichtenberg(at)tetronik.com
Tel.: +49 6128963418

In cooperation with Tetronik, the migration effort and cost for the implementation of the alarm server will be verified.

• At the moment only "ringtone 5" is available for the DAKS alarm signal. You can configure the tone in the administration portal. All alarm tones are only supported with snom and Yealink devices.
• The intercom function has to be activated per extension. For the future we plan to have a work around for the manual activation and to allow automatic intercom calls from the DAKS server to all extensions in the case of an emergency.
• The DND (do not disturb) function cannot be ignored or deactivated from the DAKS server. It is in the making to have a work around the DND feature in case of an emergency.

With an automatic alarm system, the person in need can be assured that the appropriate helper is notified. Emergency calls can be signaled with an accoustic sound and display information containing the location of the person in need can be transfered.  The call has to be receipted by the receiver, otherwise the emergency chain continues to proceed. If the call is receipted, automatic listening can be activated, e.g. to hear help screams or other emergency sounds.

Via activation of interfering contacts / emergency stops etc. appropriate personell can be reached to repair the defect device in no time. An emergengy conference can be build up to talk about further measurements with a specific group of persons. Hence, the defect device can be deactivated immediately and downtime minimized.

An emergency conference will be initated. In order to reach all necessary people, an emergency sound is signaled to everyone occupied with other calls. The calls are stopped as soon as possible to enable the person to participate in the emergency conference.

Via activation of interference contacts / emergency stops, the DAKS is able to manage a common internal and external coordination of an emergency case. This includes evacuation plans and the integration of external rescue parties.