Make sure your customers enjoy their experience

You don’t know what else is going on in their world

NJOY Your Utilities Business More with NFON

Win a CX Diploma for Free
Take the CX Assessment
Customer Experience (CX) and Employee Experience (EX) for Utilities  

Win a Professional Diploma for Free!

A globally recognised, self-paced career-transforming qualification validated by CX leaders from brands like Google, IKEA and Virgin Media.

Worth £2,495. but could be yours for free.

Why? Because we want you to lead the way in delivering Utilities experiences people trust.

Having the CX Diploma gives teams the confidence and practical skills to handle stressful customer moments calmly and professionally, improving trust and day-to-day efficiency.

In Utilities, the experience is the reassurance people rely on.
 
CX-trained teams create clearer conversations, calmer interactions, and stronger customer confidence.
 
The winner will be drawn the 1st Monday of every quarter. Good luck!

Fill in your details to enter the competition

What You (or Your Team) Will Get from the CX Diploma

A globally recognised, university credit-rated CX qualification

10 practical modules + an AI for CX MicroCourse

Strategies, tools and frameworks to improve CX immediately 

Real-world templates, case studies and expert-led webinars 

Guidance from experienced CX practitioners 

Skills suitable for CX, retail, HR, marketing, operations and leadership 

Industry-validated CXAD (Dip) designation upon graduation 

Access to a global community of CX professionals in 85+ countries 

Why CX Education Matters in Utilities

Customers come to you looking for answers and relief.

Teams feel that responsibility in every conversation.

CX skills help both sides feel understood and supported.

Customer Experience Assessment

Assess your customer's experience across all contact points, and benchmark their experience with you against your competition.

It's a free self-assessment with live market data, immediate benchmarking, and a detailed executive report.

Take The Assessment

How Utilities Departments Benefit from Working With NFON

The Formula: AI + your data + your knowledge = A faster, calmer, happier experience for customers and your employees. 

NJOY Your Utilities Business More
Here’s a glimpse of how great CX and EX helps each department:

Operations

  • Reduces operational pressure by clearly explaining outages, maintenance, and service updates.

  • Fewer inbound contacts thanks to proactive, accurate information.

  • Smoother processes through automation of routine service requests.

  • Better coordination between field teams, contact centres, and back-office operations.

HR

  • Reduces HR workload by automating common employee questions.

  • Faster onboarding and training for customer-facing roles.

  • Consistent access to policies, procedures, and internal updates.

  • Improved employee experience with clear, always-available support.

Digital

  • Creates seamless, easy-to-navigate digital customer journeys.

  • Reduces drop-offs during tariff selection and service changes.

  • Captures valuable insights into customer behaviour and needs.

  • Integrates smoothly across web, app, and digital self-service channels.

Customer Services

  • Shortens wait times and reduces contact volumes.

  • Empowers agents with AI-driven context and real-time guidance.

  • Improves first contact resolution for billing, outages, and service queries.

  • Scales support efficiently during peak demand or critical events.

Marketing

  • Reduces confusion during campaigns by clarifying tariffs and switching steps.

  • Builds trust with consistent, accurate customer information.

  • Delivers insights into customer intent to improve messaging.

  • AI + CCaaS: Personalises education and service communications at scale.

IT

  • Secure, compliant platform built for critical infrastructure environments.

  • Easy integration with legacy systems and utility platforms.

  • Centralised control over data, channels, and performance.

  • Enables innovation without compromising reliability or security.

Finance

  • Lowers cost-to-serve through automation and self-service.

  • Improves forecasting by smoothing demand peaks.

  • Delivers measurable ROI across CX, EX, and operations.

  • Increases transparency on service costs and efficiency gains.

Your Journey with NFON

Why NFON for Utilities?

Utilities success comes down to trust, and NFON helps you earn it every day.
NFON isn’t just an AI, CX, and EX platform. NFON is the intelligent support layer that connects every part of your business’s operation:

➜ Every department’s knowledge 
➜ Every digital, phone and self-service customer touchpoint  
➜ Every conversation that determines loyalty
➜ Every emotionally charged customer moment
➜ Every employee question during outages, spikes or service issues

Utilities are complex. Issues escalate fast. Customers expect instant, accurate information. NFON gives you a system that makes every moment smoother for everyone involved. NJOY Your Utilities Business More.

Book Your AI, CX and EX Review

Get a quick, practical review of your customer and employee experience, highlighting where simple changes can cut repeat calls, reduce escalations, and strengthen customer trust.

Book Your Review

NJOY Your Utilities Business More