G. Use cases
The following list gives an overview over possible use cases, which are preconfigured in the system. This preconfiguration is non-binding. NFON reserves the right to change it and to adjust it according to the growing requirements of the market.
Freely configurable employee announcement "SERVICE-CALL"
Information has to be communicated to a group of employees.
- A recorded message has to be transmitted.
⇒ A message will be recorded and automatically transmitted to a predefined group.
Example: "Following is an information, after listening, please hang up."
The transmitted voice message does not have to be acknowledged by the recipient. If the message is not listened to, the ringing of the phone is ignored, the system will retry to transmit the message again after the preconfigurable time.
Operation site: unlimited
Employee alarming "ALARM STATUS"
The status on a building alarm has to be communicated to a group of employees.
- A corresponding key code was entered on the telephone. A predefined alarm status has to be transmitted.
⇒ A predefined voice message will automatically be transmitted to a predefined group of people.
Example: "The alarm is ended. Restrictions are removed. Please inform the guests and take care of them. This was an automatic group broadcast call. You can now hang up."
The transmitted voice message does not have to be acknowledged by the recipient.
Operation site: hotel, retail
Close staff entrance "CLOSE DOOR"
The door input / output contact is monitored in a time-controlled manner. The status "open" should be communicated to a group of employees depending on the time and duration.
- The door is open.
⇒ A predefined voice message will automatically be transmitted to a predefined group of people.
The transmitted voice message has to be acknowledged by the recipient. If the message is not acknowledged, it will be transmitted to the next recipient in the escalation level.
Operation site: kindergarten, school, hotel
Open gate / barrier "GATE"
The gate / barrier intercom has a button which automatically dials into the system. The access gate has to be opened depending on the time.
- Depending on the time of day, the barrier is automatically opened, or an employee is informed.
⇒ A predefined voice message is automatically transmitted to the intercom.
Example: "Open gate. Please drive through."
Operation site: unlimited
Open gate using a PIN "GATE SECURE"
The gate / barrier intercom has a button which automatically dials into the system. The access gate has to be opened using a PIN.
- The gate will be opened automatically by entering a four-digit PIN.
⇒ A predefined voice message is automatically transmitted to the intercom.
Example: "Please enter a four-digit PIN."
Operation site: unlimited
Heating boiler temperature level "BOILER-COLD"
The boiler input / output contact will be monitored in a time-controlled manner. The status "temperature" has to be communicated to a group of employees depending on time and period.
- The temperature has not reached the defined level.
⇒ A predefined voice message will automatically be transmitted to a predefined group of people.
Example: "The temperature sensor of the boiler has not measured the defined temperature. There is not enough hot water."
The transmitted voice message has to be acknowledged by the recipient. If the message is not acknowledged, it will be transmitted to the next recipient in the escalation level.
Operation site: unlimited
Cold store temperature level "COLD STORE"
The cooling input/output contact will be monitored in a time-controlled way. The status "temperature" has to be communicated to a group of employees depending on time and period.
- The refrigeration temperature has not been reached.
⇒ A predefined voice message will automatically be transmitted to a predefined group of people.
Example: "Caution! The refrigeration temperature is incorrect. Please verify the refrigeration capacity."
The transmitted voice message has to be acknowledged by the recipient. If the message is not acknowledged, it will be transmitted to the next recipient in the escalation level.
Operation site: unlimited, hotel
Late shift threat "LATESHIFT HELP"
An employee needs to call attention to his situation. His call for help needs to be communicated to a group of employees.
- The employee presses the help key on the telephone. It activates the local microphone and initiates a conference.
⇒ A predefined voice message will automatically be transmitted to a predefined group of people.
Example: "The late shift has sent a silent call for help. This automatic group call connects you into a conference with other participants in order to coordinate next steps. You can now listen to the late shift employee's telephone, yet its speaker will be muted for security reasons."
The transmitted voice message has not to be acknowledged by the recipient. In case the ringing of the telephone will be ignored, the system will try to get another participant into the conference. The conference participants can communicate with each other and can listen to the late shift employee's telephone microphone. The speaker of that telephone is muted in order to keep the help call unnoticed.
Operation site: unlimited
Inform security service "WATCHMAN"
An employee needs to call the security service. His call needs to be communicated to a group of employees.
- A configured key code was entered or a key was pressed.
⇒ A defined call for help needs to be transmitted.
Example: "Security service, please report to the store management."
The transmitted voice message has to be acknowledged by the recipient. If the message is not acknowledged, it will be transmitted to the next recipient in the escalation level.
Operation site: unlimited, hotel
Open cash desk "CASHIERDESK NEXT"
Customer or employee asks for another cash desk to be opened.
- The cash input/output contact will be supervised. The service button will be pressed.
⇒ A predefined voice message will automatically be transmitted to a predefined group of people.
Example: "Please open another cash desk."
The transmitted voice message has to be acknowledged by the recipient. If the message is not acknowledged, it will be transmitted to the next recipient in the escalation level.
Operation site: retail
Cash desk call for help "CASHIERDESK HELP"
An employee needs help. His call for help will be communicated to a group of people.
- The cash desk input/output contact will be supervised. The service button will be pressed.
⇒ A predefined voice message will automatically be transmitted to a predefined group of people.
Example: "The cashier needs help."
The transmitted voice message has to be acknowledged by the recipient. If the message is not acknowledged, it will be transmitted to the next recipient in the escalation level.
Operation site: retail, hotel
Cleaning service in the lobby "CLEANER NEEDED"
Public areas will be cleaned regularly but sometimes also spontaneously. To request spontaneous cleaning, a message needs to be sent out to a group of employees.
- The service input/output contact is supervised. The service button will be pushed.
⇒ A predefined voice message will automatically be transmitted to a predefined group of people. The message could also be automatically played over speakers in the back office (housekeeping office).
Example: "Cleaning service needed in the lobby."
The transmitted voice message has not to be acknowledged by the recipient.
Operation site: hotel
Luggage service in the lobby "LUGGAGE"
The concierge needs help transporting luggage to the room.
- The service input/output contact is supervised. The service button will be pressed.
⇒ A predefined voice message will automatically be transmitted to a predefined group of people.
Example: "Help needed transporting luggage. This is an automatic group broadcast call. You can hang up now."
The transmitted voice message does not need to be acknowledged by the recipient.
Operation site: hotel
Night porter threatened "NIGHTAUDIT"
The night porter needs to draw attention to situation of threat he is currently facing. His call for help will be communicated to a group of employees.
- The night porter presses the help button on his telephone. It activates the local microphone and initiates a conference.
⇒ A predefined voice message will automatically be transmitted to a predefined group of people.
Example: "The night porter has sent a silent call for help. This automatic group call connects you into a conference with other participants in order to coordinate next steps. You can now listen to the night porter's telephone, yet its speaker will be muted for security reasons."
The transmitted voice message has not to be acknowledged by the recipient. In case the ringing of the telephone will be ignored, the system will try to get another participant into the conference. The conference participants can communicate with each other and can listen to the late shift employee's telephone microphone. The speaker of that telephone is muted in order to keep the help call unnoticed.
Operation site: hotel
VIP arrival "VIP ARRIVAL"
The front office needs to inform about the arrival of a VIP guest.
- Corresponding key code will be entered on the telephone or a special key pressed.
⇒ A predefined voice message will automatically be transmitted to a predefined group of people.
Example: "VIP arrival! VIP arrival! Please come to reception.“
The transmitted voice message does not need to be acknowledged by the recipient.
Operation site: hotel
Alarm in a sauna "ALARM SAUNA"
The person in the sauna needs help.
- The help input/output contact will be supervised. The help button will be pressed.
⇒ A predefined voice message will automatically be transmitted to a predefined group of people. The message could also be automatically played over speakers in the back office.
Example: "Help call from the sauna. First aider urgently needed in the sauna!"
The transmitted voice message has to be acknowledged by the recipient. If the message is not acknowledged, it will be transmitted to the next recipient in the escalation level.
Operation site: hotel
