Call handling

Call handling is part of call management. The function can centrally log, record and organise incoming and outgoing calls or make them available. The call information collected and made available to various employee groups helps to organise the processes within the company much more efficiently. Particularly, the modern Computer Telephony Integration (CTI) offers a wide range of functions and options for comprehensive call handling. Cloud-based IP telephone systems also generally have highly versatile call handling.
Logged calls are collected in a central database and call information is made available via the company network. Users can retrieve, view and manage or process the information. Depending on the usage, different user rights and user groups can be created, which are provided with specific access rights to the information.