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Call centre

What is a call centre?
A call centre is a specialist, centralised facility that handles phone calls between organisations and customers or prospective customers. Call centres can handle inbound calls, outbound calls, or both types of calls. They can be fulfil a number of business purposes including sales and marketing, lead generation, customer support, and more.

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Telephone-connection

What is a telephone connection?
A telephone connection is any network connection that allows users to make phone calls. There are three main types of telephone connections, each supported by different…

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Voice over IP

Cos’è il voice over IP (voce tramite protocollo Internet - VoIP)?
Il voice over IP (voce tramite protocollo Internet - VoIP) è il metodo più comune di eseguire una chiamata telefonica tramite…

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Telephone provider

What is a telephone service provider?
A telephone service provider is a company that offers services relating to phone calls. There are three main types of telephone service provider and some…

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