Third-Party CTI

Third-party CTI is a particular kind of system architecture for computer-controlled telephony (Computer Telephony Integration - CTI). Third-party CTI differs from first-party CTI in terms of the underlying system architecture. With the help of third-party CTI or first-party CTI, it is possible to merge classic telephony with modern information technology. This results in a wide range of new functions and significant improvements in communication efficiency. By way of example, phone calls can be started directly by clicking on an address in a mail application, and additional information about a caller can be faded in on the screen.