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Our experts will respond as soon as possible. [Write to us](/gb/request-information "Write to us") The contact layer in UK travel and hospitality: demand, channel economics and the migration nobody has budgeted for. # Fewer people, the same guests, and a deadline in January 2027 UK hospitality employed 20,014 fewer people in December 2025 than in September. Vacancies have fallen to roughly 69,000 from a 2022 peak above 177,000. Guest contact has not fallen with them. This report sets out where that gap sits in the contact layer, and which parts of it are measurable. ![](/images/csr_blog_image_travel_gb_ZbzsrC.webp) ![](/images/csr_blog_image_travel_gb_1Q9J3d.webp) A 20 minute read ### What's inside #### Employment, vacancy and business-count data for UK hospitality, with sources #### Channel and distribution economics, and where direct booking share actually sits #### The Openreach position: 31 January 2027, and roughly 1.9 million lines still to migrate #### A model for sizing unanswered enquiry from data you already hold - four of its five inputs are not published by anyone #### What UK law does NOT require that Italy and France do, and why that makes the UK the fastest market to deploy in No form. No email address. Every figure cited. [Read the UK report](/web-assets/f/290788/x/f256c94894/research_theme_a_uk.pdf "Read the UK report") [What breaks in peak season, and why it is never the thing you planned for](https://www.nfon.com/gb/blog/what-breaks-in-peak-season-and-why-it-is-never-the-thing-you-planned-for/) [What breaks if you wait: the PSTN switch-off and your property estate](https://www.nfon.com/gb/blog/what-breaks-if-you-wait-the-pstn-switch-off-and-your-site-estate/) ## Get Free, Expert Advice ## More than 54,000 customers use NFON and botario products. * ![](/images/logo-11_1gQpL1.webp) * ![](/images/1-03_Zyxa02.webp) * ![](/images/1-07_Z2iS8iP.webp) * ![](/images/cewe-logo-white_60_ZrXNqe.svg) * ![](/images/1-02_1GeuWa.webp) * ![](/images/1-05_1Sr8pi.webp) * ![](/images/tchibo-logo-60_1cyH2B.svg) * ![](/images/deichmann_logo_60_ZLdNnb.svg) * ![](/images/swb-logo-60_Z2b7sYs.svg) * ![](/images/1-09_13OONc.webp) * ![](/images/logo-12_Z1VSivn.webp) * ![](/images/itsc-logo-60_Z2kkxbH.svg) * ![](/images/steinway_and_sons_logo-60_1HDlTS.svg) * ![](/images/ewe-netz-logo-60_ZBbqCJ.svg) * ![](/images/remondis-logo_60_Z2eCtlf.svg) * ![](/images/easy-credit-logo-60_Z1k91QV.svg) * ![](/images/bkk-pflaz-logo-60_Z28Q9DN.svg) * ![](/images/teambank_logo_60_Z1Mxn5L.svg) * ![](/images/logo-11_1gQpL1.webp) * ![](/images/1-03_Zyxa02.webp) * ![](/images/1-07_Z2iS8iP.webp) * ![](/images/cewe-logo-white_60_ZrXNqe.svg) * ![](/images/1-02_1GeuWa.webp) * ![](/images/1-05_1Sr8pi.webp) * ![](/images/tchibo-logo-60_1cyH2B.svg) * ![](/images/deichmann_logo_60_ZLdNnb.svg) * ![](/images/swb-logo-60_Z2b7sYs.svg) * ![](/images/1-09_13OONc.webp) * ![](/images/logo-12_Z1VSivn.webp) * ![](/images/itsc-logo-60_Z2kkxbH.svg) * ![](/images/steinway_and_sons_logo-60_1HDlTS.svg) * ![](/images/ewe-netz-logo-60_ZBbqCJ.svg) * ![](/images/remondis-logo_60_Z2eCtlf.svg) * ![](/images/easy-credit-logo-60_Z1k91QV.svg) * ![](/images/bkk-pflaz-logo-60_Z28Q9DN.svg) * ![](/images/teambank_logo_60_Z1Mxn5L.svg) * ![](/images/logo-11_1gQpL1.webp) * ![](/images/1-03_Zyxa02.webp) * ![](/images/1-07_Z2iS8iP.webp) * ![](/images/cewe-logo-white_60_ZrXNqe.svg) * ![](/images/1-02_1GeuWa.webp) * ![](/images/1-05_1Sr8pi.webp) * ![](/images/tchibo-logo-60_1cyH2B.svg) * ![](/images/deichmann_logo_60_ZLdNnb.svg) * ![](/images/swb-logo-60_Z2b7sYs.svg) * ![](/images/1-09_13OONc.webp) * ![](/images/logo-12_Z1VSivn.webp) * ![](/images/itsc-logo-60_Z2kkxbH.svg) * ![](/images/steinway_and_sons_logo-60_1HDlTS.svg) * ![](/images/ewe-netz-logo-60_ZBbqCJ.svg) * ![](/images/remondis-logo_60_Z2eCtlf.svg) * ![](/images/easy-credit-logo-60_Z1k91QV.svg) * ![](/images/bkk-pflaz-logo-60_Z28Q9DN.svg) * ![](/images/teambank_logo_60_Z1Mxn5L.svg) ![NFON Logo](/assets/logo-nfon.svg) News * [Events](https://www.nfon.com/gb/news/events/) * [Press](https://www.nfon.com/gb/news/press/) Customers * [Cloudya Login](https://start.cloudya.com/auth/login) * [Admin Portal](https://admin.nfon.com/) * [NFON Status](https://status.nfon.com/) About NFON * [Corporate](https://corporate.nfon.com/en/) * [Investor Relations](https://corporate.nfon.com/en/investor-relations/ir-at-a-glance/) * [Sustainability & ESG](https://corporate.nfon.com/en/sustainability/) * [Career](https://corporate.nfon.com/en/careers/) Legal * [GTC-SLA](/gb/legal/gtc-sla) * [Legal Notice](/gb/legal/legal-notice) * [Trust Centre](https://www.nfon.com/en/trust-center/) * [Data Protection](/gb/legal/data-protection) * [Cookie Settings](javascript:onclick=UC_UI.showSecondLayer()) © 2026 - NFON | All rights reserved.