"NFON is offering a broader product feature set than other suppliers."

Mark Stringer

IT Manager

Business Software Solutions Provider Benefits from Improved Call Flexibility

Established in 1993, Pinnacle is a business software solutions provider deploying Sage Accounting software, ERP systems and CRM solutions to over 1000 medium and large sized businesses throughout the UK and Ireland. As one of Sage’s leading Strategic Business Partners, Pinnacle operates from twelve offices employing around 100 people, across a variety of roles including consultancy, support and customer services. The workforce access their business systems on the move and remotely including multiple office locations or from home, which means it is critical to the business that staff can access data on the move, and from a range of devices and locations.

The Starting Point

  • Lack of CRM integration with existing telecommunications system
  • Need for more cost-effective communication
  • Limited functionality of the existing systems

The Challenge

The Benefits

  • A robust and reliable infrastructure – no downtime
  • Integration with Microsoft Lync
  • Free internal calls, ideal for a dispersed company
  • Maximum flexibility through a Pay-As-You-Grow model
  • Ability for number-to-follow-user at office, home or mobile device
  • Centralised phonebook
  • User friendly system
  • High levels of support from NFON

"Other providers said they could deliver the levels of integration we required, but only NFON could demonstrate that they already were delivering. They know what they are talking about in this respect."

Mark Stringer

IT Manager