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The reliable way of recording and storing calls.

ASC Recording Insights for Microsoft Teams is a bolt-on call recording application that supplements Cloudya, and Nconnect Voice.

Promote collaboration within your team.

European regulation states that some businesses must record all voice and electronic communications relating to actual or intended transactions. ASC Recording Insights for Microsoft Teams offers a reliable way of recording and storing calls. It protects you from legal liabilities and costs with a fully compliant and automated solution.

Microsoft Teams is a trademark of the Microsoft group of companies

Discover the main benefits.

ASC Recording Insights for Microsoft Teams was developed for businesses that need to comply with regulations that demand the recording, retention and surveillance of voice and electronic communications.

Microsoft Teams is a trademark of the Microsoft group of companies

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Full control

Track conversations across channels and grant agents permission to access, record, play or erase recordings.

Record internal and external calls

ASC Recording Insights for Microsoft Teams allows compliant and secure recording of calls. It meets national and international legal requirements and safeguards your business from data breaches.

Improve internal processes

Drive efficiency with reduced call volumes and monitored script adherence; ASC Recording Insights for Microsoft Teams also allows searching, transcribing, categorising and analysing interactions in Microsoft Teams for valuable business insights.

Why you need it.

Reliable and compliant

ASC Recording Insights for Microsoft Teams provides a reliable and safe solution for recording voice, chat, video, screen activities, and content from Teams enabled devices.

Gain insights

Transcribe, categorise and analyse interactions from Microsoft Teams to gain valuable business insights.

Improve customer dialogue and experience

Give your staff the opportunity to improve and develop themselves by using recorded calls for training purposes.

Discover ASC Recording Insights for Microsoft Teams

Easy integration

ASC Recording Insights for Microsoft Teams is a native app within Microsoft Teams. Therefore no additional infrastructure or hardware is required.

Full service recording

Record voice, chat, video, and screen activities and content from Microsoft Teams and its enabled devices.

High data security standard

ASC Recording Insights for Microsoft Teams fulfills European regulations like MIFID II, HIPAA, Dodd-Frank or FinVermV due to encryption with storage in geo-redundant data centres in Europe.

Address issues

ASC Recording Insights for Microsoft Teams allows you to automate compliance processes and use dashboards to proactively address compliance issues.

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Resources

One Pager

One Pager ASC Recording for Microsoft Teams

““The NFON telephone system runs seamlessly and is also very cost attractive.””

HarzResort

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“NFON ticked all the boxes... and I don’t have to spend any time and effort worrying about it – it just works!”

Analysys Mason

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Discover our business solutions.

Customer Support

With customers becoming more demanding, it’s important to always create top-notch experiences. Find out which NFON solutions help you to exceed your customers‘ expectations.

Retail Industry

With digital innovation the retail industry is constantly facing new challenges. Discover how NFON can help you to create a unique customer experience.

Finance & Insurance

With ever-changing technology and regulations, finance and insurance businesses are changing too. Discover safe and reliable communication with NFON solutions.

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